SUMMARY:

• Senior Busines Analyst with 7+years of experience in business process analysis/modeling, business requirements gathering, database design and development of Web Based, and Client/Server applications.
• Experience as Systems Analyst with expertise in Finance, Telecom, Business Process Engineering, Systems/ Solutions Engineering, Strategic Planning, and Systems Analysis.
• Proficient in business process modeling, documentation, and testing using Rational Suite (Rational Rose, RequisitePro, ClearQuest, Robot) as well as MS Visio and MS Project in combination with UML 2.0 diagramming techniques.
• In - depth knowledge of creating use case, activity, logical, component and deployment views with rational tools to extract business process flows and workflows thereby helping development and quality assurance teams in understanding the requirements.
• Proficient in developing Use case scenarios to enable design and development of applications using tools like Rational Requisite Pro, JIRA and Version One based on the SDLC methodology.
• Results-oriented Joint Application Development (JAD) Facilitator and meetings coordinator with excellent interpersonal skills.
• Expertise in writing JavaScript, HTML, DHTML, VBScript, XML and XSLT.
• Experienced working with Order Management system products (IBM Sterling OMS & Manhattan).
• Extensive experience in gathering Business and Functional Requirements, developing Use Cases, conducting Gap Analysis and preparing manuals.
• Experience in Agile and Scrum Methodologies and related terminology such as Daily Scrum, Product Backlog, Release Burndown, Scrum Master,Sprint Planning Meeting, Taskboard, To-do and Work in Process Charts.
• Expertise in using the testing tools such as Mercury Quality Center (QC)/Test Director and Quick Test Pro (QTP).
• Analytical, methodical, and resourceful approach to problem solving, identifying and documenting root causes and corrective actions
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements
• Expertise in broad range of technologies, including business process tools such as Microsoft Project, Primavera, MS Access, MS Visio, technical assessment tools, Data Warehousing concepts and web design and development.
• Strong oral and exceptional written business communication skills
• Hard working, positive thinking, self starter with a strong goal orientation
• Excellent meetings facilitator with excellent inter-personal and conflict resolving skills.
• Working knowledge of implementing software development projects using methodologies such as Waterfall, Rational Unified Process, Agile/Scrum.
• In Depth understanding of the AS-IS and TO-BE business processes and experience in converting these requirements into technical specifications for preparing test plans.
• Ability to work cross-functionally and with all levels of the organization.
• Creative and Aggressive person capable of forming and maintaining positive and productive team environments and with integrative thinking skills.
• Proven success as a Systems analyst through the years, providing a well-balanced understanding of business relationships, business requirements, and technical solutions.

TECHNICAL SKILLS

• OOAD (OOA/OOD), RUP, UML, SDLC, Waterfall, QA, WAP, MS Access, SQL Server, MySQL, PL/SQL, Oracle DBA
• Mainframe, AIX, Windows 98/2000/XP, basic UNIX, HTML, basic DHTML, basic XML, MS Office Suite-Excel Macros
• Project, Visio, Adobe Photoshop, Flash, Rational- Rational Rose, Rational XDE, DOORS, RequisitePro, SQL,JCL
• Mainframe, CaliberRM, Crystal Reports, Sprint CCT/CMS, various NIKU products, C, C++, BASIC, beginner level-Visual Basic

WORK EXPERIENCE:

Confidential, Chicago, IL

Sr. AEM Business Analyst

Responsibilities:

• As a Business Analyst used Adobe Experience Manager (AEM) to update website content and implement enhancements requested by business owners.
• Gathered and documented business requirements for existing and future business systems.
• Captured requirements for TDS billing enhancements and performed source to target data mapping for TDS billing ODS
• Acted as a liaison between business staff and technical staff to articulate needs, issues and concerns.
• Project duties included multiple task project assignments, scheduling and tracking facilitating meetings with all levels of the business community for requirements gathering, project development, design considerations, impact and risk analysis, and quality control of client acceptance testing.
• Developed User Stories throughout the Agile Lifecycle as well as created UML diagrams such as Use Case, Activity, ER diagram and Chart diagrams with MS Visio.
• Delivered business requirements, high level and detailed technical specifications and then lead the development and business teams through design, testing and implementation phases.
• Performed testing on a data warehouse platform, including data integrity and data validation.
• Responsible for creating team specific agile process flow in JIRA to move tasks.
• Utilized Agile/ SCRUM and PMI methodologies to monitor, steer and develop project objectives.
• Assisted with writing of Test Plan for the Financial Data Mart implementation effort.
• As a Business Analyst in Enterprise Application Integration, acting as a bridge between product/business team and the IT team to integrate a new Order Management System with Inventory, e-Commerce and external payment processing systems using Service Oriented Architecture technology
• Performed report validation writing sql queries using TOAD on an Oracle database.
• Developed a thorough knowledge and maturity in all the phases of SDLC and familiar with industry standard best practices & frameworks such as RUP (Rational Unified Process), AGILE & Lean Six Sigma.
• Created Billing Quality Assurance Sarbanes-Oxley Narrative and Testing Documentation for the Enhanced Traffic Systems Mediation Platform, including fmCI and fWCOM switched traffic plus fmCI Operator Service Traffic.
• Test and implement Adobe Experience Manager (AEM)components and report defects to developers.
• Ensured that project requirements are properly tracked and documented.
• Used MS-Visio for flow-charting, process model and architectural design of the application.
• Worked on Order Management Systemswhich helped the stores to place orders accordingly.
• Used MS-Project for status reporting and planning.
• Provide best practice recommendations in the areas of Order Management System and CRM.
• Implemented and supported Order Management System.
• Implemented Enterprise Architecture Repository and associated reports and process support using IBM/ Telelogic System Architect.
• Upon successful IBM/ Telelogic System Architect software implementation created role based and user guide to cover information organization, artifact management rules, and product customizations.
• Requirements Gathering/Documentation - Designed and documented detailed business requirements, functional requirements utilizing PMO & Governance approved templates.
• Conducted JOINT APPLICATIONS DEVELOPMENT (JAD) sessions with the participation of the users and the stakeholders to gather requirements.
• Implemented RUP recommended visual models to draft business requirements by using Use Cases.
• Worked with SQL queries using MS Access for data manipulations.
• Extensively used SQL to query the database and created ad hoc reports and validated data
• Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements and architecture perspectives.
• Created test scripts and plans for UAT Phase.
• The Supply Chain scope includes the entire supply chain from production order to shipping & delivery and order management system.
• Conducted UAT (User Acceptance Testing) to make sure that all the user requirements are catered by the application.
• Wrote Test Cases in Mercury Quality center that would test various Test scenarios.
• Rational ClearCase was used to manage all the changes and change requests in the projects. Worked with QA team with the aid of ClearQuest for the bug tracking.
• Monitored test scripts developed by QA team to check the integrity of the test plans.
• Dedicated a good portion of time with the QA team in front-end, back-end and Regression testing.
• Drafted business Use Cases such that any future changes could be easily managed.

Environment: MS Visio, MS Project, UML, SQL Server, AIX, Cobol, PL/SQL, JCL, .NET, Clear Case, Clear Quest, Rational Requisite pro, HTML, Mainframe

Confidential, Dallas, TX

AEM Business Analyst

Responsibilities:

• As AEM Business Analyst consult with the various web teams to help with the migration from their legacy Content Management System to the AEM platform.
• Developed on overall project plan and implementation schedule through consultations with project team, management, employees and external consultants.
• Worked closely with the Enterprise Data Warehouse team and Business Intelligence Architecture team to understand repository objects that support the business requirement and process.
• Documenting the objectives, constraints and scope of the system.
• Involved in Service Oriented Architecture (SOA).
• Performed front end production support on rotation basis utilizing HEAT system.
• Performed analysis on enterprise data/report integration & provided functional specification to development team to build Enterprise Reporting Systems.
• Understand the As Is system and develop the To Be system concept and also prepare the System Process Maps.
• Reviewed and created documents for implementation of AEM content management system for product catalog and Checkouts.
• Involved in design and development of Common Services Interfaces for B2B CRU Project by applying expertise in J2EE, SOAP, Webservices, XML, XSD, JMS, ESB, WebLogic Integration
• Designed and implemented XML-based reporting infrastructure for Web Application.
• Introduced Agile and RUP methodologies to reflect liquid nature of front-office improving time-to-market.
• Used different Webservice concepts like XML, WSDL and SOAP with SAX parser to transfer and transform data between applications.
• Created and managed Project Templates, Use Case Project Templates, Data Mapping Templates, FSD Templates and Requirement Types.
• Created defect tracking using HP QC and JIRA and reviewed them in subsequent iterations of the application development process.
• Utilized agile project management techniques to increase team productivity and meet aggressive delivery dates.
• Interacted with the business and technical team to create front-end and back-end FSD’s and communicated these to the stakeholders while co-coordinating approvals.
• Involved in creating business processes and modeling diagrams using Rational Unified Process (RUP).
• Responsible for generating HTML for customer requests and XML for B2B consumers.
• Assigned tasks among development team monitored and tracked progress of project following agile methodology.
• Establish documentation for Agile methodology for implementation with a very water-fall-centric development team.
• Worked on 3 Post-Implementation Releases. Gathered Siebel Compass post-roll out change / application customization requests and documented BRD / High-level Design Document and Functional Design Document.
• Performed Functional and GUI testing to ensure that the user acceptance criteria are met.
• Involved in QA content updates in AEM workflows; approve or reject content based on business requirements.
• Maintaining the Requirements Traceability Matrix (RTM) across the deliverables of a project
• Designed the process flow diagrams for flow of information and report creation process.
• Consulted with client management and staff to identify and document business needs and objectives, current operational procedures for creating the logical data model.
• Facilitated the User Acceptance Testing (UAT) of the application by working with users and documenting gaps in the beta version of the application.
• Proficient in discussing and defining project, Gap Analysis with the clients from both a business and technical perspective.
• Support the creation of user testing strategies, plans, scripts, etc. and participate in test execution planning.
• Identified/documented data sources and transformation rules required to populate and maintain data warehouse content.
• Performed database maintenance utilizing TOAD.
• Checked the schema of Oracle database manually or using TOAD after every upgrade.
• Created Pivot tables in Excel to manage accounts in conjunction with MS-Project.
• Worked on following applications Business Objects, Enterprise Architect, Toad, PlanView (project management), Microsoft Suite (Word, Excel, PowerPoint, Visio, Access, Project)
• Involved in defect review meeting and wrote product documentation.
• Used Agile methodology to inspect and adopt also develop small incremental releases and iterate during testing phase.
• Involved in writing Test Cases, procedures, reports and approval of software release.
• Created test cases and scenarios for Unit, Regression, Integration as well as Back-end, GUI and Black box testing.
• Involved in analysis of Test Plans and Test cases, detecting bugs in the system, preparing the Defect reports using Test Director and interacted with developers for Debugging.
• Developed presentation layer and Service Layer, using JSP, EJB, HTML, Javascript, CSS, XML and XSLT.
• Wrote SQL statements to extract data from the Tables

Environment: Windows, MS Office, Power point, VBA, Macros, Unix, WinRunner, LoadRunner, Java/J2EE, Test Director, PL/SQL, SQL, VB, ASP, VB script, Java script, JIRA, HTML, XML, WSDL, XSD, SQL server, Oracle and RUP.

Confidential, Chantilly, Virginia

AEM Business Analyst

Responsibilities:

• Involved in Inception Phase and prepared vision statement and initial data models that contain Business Requirement Documents and supporting documents that contain the essential business elements and detailed definitions.
• Working with clients to better understand their needs and present solutions using structured SDLC approach.
• Gathered user and business requirements through open-ended discussions, brainstorming sessions and role-playing.
• Heavily involved in agile project management, created a backlog of product features and conducted accelerated business case session with business streak holders and executive sponsors.
• Documented the user requirements Analyzed and prioritized them and converted them as system requirements that must be included while developing the software.
• Analyzed data and created class diagrams and ER diagrams for designing databases.
• Understanding AEM system completely and explaining the system to the Business.
• Suggested web security using encryption and authentication technologies for reporting and complaint filing procedures.
• Planned and defined Use Cases created Use Case diagrams, Scenarios and Use Case Narratives using the UML methodologies.
• Created Activity Diagrams, Sequence Diagrams and ER Diagrams.
• Introduced Agile and RUP methodologies to reflect liquid nature of front-office improving time-to-market.
• Created Mock-up forms in MS word for better visualization and understanding of the software solution.
• Tracked change requests and monitored workload and schedule.
• Involved in Joint Application Development sessions with SMEs and development teams and documented functional business requirements as product backlogs using JIRA.
• Facilitated the User Acceptance Testing (UAT) with Pega System Administrators and Business Users, documented any issues or defects and eventually got sign off from the right parties.
• Facilitated JAD sessions with management, development team, users and other stakeholders to refine functional requirements.
• Mmanaged the AEMDigital Transformation Initiative for Hertz- was moving from the legacy Teamsite CMS toAdobeAEM.
• Scheduled meetings with developers, System Analysts and testers to collaborate resource allocation and project completion.
• Created and managed project templates, use case templates, requirement types and tractability matrix in Requisite Pro.
• Implemented and followed a Scrum Agile development methodology within the cross-functional team and acted as a liaison between the business user group and the technical team.
• Managed workload, schedules and coordinated status review meetings with project managers, business managers and team members.
• Authored progress and completion reports which were then submitted to project management on a weekly basis in MS project.
• Identified various frequently used modules with in the application as well as the peak user volume for load testing purposes.
• Analyzed the test results from QA teams using Performance Studio Analysis to create various scenarios.
• Created and updatedUserstoriesand tasks inRallyAgile testing tool.
• Developed strategies with Quality Assurance group to implement Test Cases in Test manager for User Acceptance Testing.
• Wrote Test Cases in Mercury Quality center that would test various Test scenarios
• Collaborated with Quality Assurance Analyst in Automated and Manual Black box testing.
• Helped in creating end user manuals and procedure manuals.
• Worked extensively with MS Excel and MS access.

Environment: Java, J2EE technology, Windows Advanced Server, UNIX / Oracle Platform, MS Visio, RUP, Rational Rose, Rational Clear Quest, Pl/SQL, HTML, Rational ClearCase, JCL, Rational requisite pro, rational test manager, Rational Robot

Confidential, King of Prussia, PA

AEM Business Analyst

Responsibilities:

• Work closely with Design teams, Technical Architects, usability experts and development teams to align together on overallAEMImplementation needs.
• Served as a liaison between mortgage specialists and the project team.
• Responsible for gathering user requirements and specifications for designing a mortgage based loan system using and documenting the same.
• Extensively involved in maintaining requirements traceability and communicating any changes to these requirements to different business groups and programmers.
• Led and conducted JAD sessions for requirements gathering, analysis and design of the system.
• Applied Agile/Scrum methodology with its various workflows, artifacts, and activities to manage life cycle from Inception to Transition phase.
• Created context and workflow models, information and business rule models, Use Case and Object Models during the analysis using Rational tools.
• Prepared UAT Materials, including the UAT Process, UAT Test document which would include step-by step process for UAT as well as all the tests that would cover all requirements.
• Interacted with the users and logged any defects, enhancements from the UAT.
• Interacted with Subject Matter Experts (SME) and end users and established a business analysis around AGILE methodology.
• Designed the system, prepared UML and sequence diagrams using Rational Rose.
• Wrote Use Cases, prepared use case diagrams (using Rational Rose & UML) and followed Agile at every stage of the process.
• Responsible for writing detailed descriptions of user needs, program functions, and steps required for developing or modifying software programs using Rational Rose (UML).
• Prepared Functional Specification Documentation (FSD) and communicated these to the stakeholders.
• Actively interacted with different business groups to perform Gap analysis to identify the deficiencies in the system by comparing the actual objectives with the system objectives desired.
• Conducted Business Requirements, Functional and Technical meetings with Business groups.
• Used MS Visio for Process modelling and Business Process flow diagrams.
• Extensively involved in regression testing during various phases of the application.

Environment: Rational Rose, Rational Req Pro, RUP, WinRunner, LoadRunner, HTML, SQL Server. PL/SQL, MSOffice.