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Onsite Consultant Resume

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Newark, NJ

SUMMARY:

  • IT Professional and Navy Veteran with a Secret Security Clearance leveraging 20+ years’ experience in analyzing, administering, and supporting information systems with a focus on software development, operational insights, and high level process improvements. Possess extensive knowledge in software releases, team management, planning, customer support, and process management. Expertise in the implementation, analysis, optimization, troubleshooting and documentation of software installations.
  • Exceptional in working as part of a team or independently to manage daily operations and plan the use technology to achieve goals. Skilled in solving routine as well as complex problems
  • Demonstrated history of producing accurate and timely products and possesses an innate talent for quickly mastering technology and new concepts.
  • Process Improvement
  • Business & Requirements Analysis
  • Software Testing
  • Vendor Management
  • User Story Mapping
  • Project Management
  • Java - Ruby - VB Script
  • High-Level Process Improvement

TECHNICAL SKILLS:

  • VBA, VB Script, Microsoft Office 365, VisioMS Project, ServiceNow
  • Jira, Java Script, Ruby Script, ITIL Practitioner, SDLCAccess
  • Word, Excel, PowerPoint, OneNote, OutlookMicrosoft Windows 7/10, Remedy

PROFESSIONAL EXPERIENCE:

Confidential - Newark, NJ

Onsite Consultant

Responsibilities:

  • Coordinate and manage infrastructure changes,from inception to deployment
  • Provide coordination for Sev 1 and Sev 2 level incidents, ensuring the right people are engaged to restore service, and establishing a root cause and remediation action as needed.
  • Chair root cause analysis meetings, publishing the results and ensuring action steps are completed to correct the problem, and in doing so prevent reoccurrences of the related incidents.

Confidential

Responsibilities:

  • Coordinate between GBTS and business areas on projects, ensuring that milestones are being met and that testing defects are getting handled in a timely fashion.
  • Gather and publish GBTS CCM Team metrics at the beginning of each month for the previous month.
  • Perform analysis of metrics to provide explanation of variations from month to month.
  • Created SOPs for daily monitoring, incident reporting, release management, and change management for the GBTS CCM Team.
  • Implemented SPLUNK to monitor error logs from various systems and auto create remedy problem tickets.
  • Developed proof on concept knowledge base in ServiceNow for GBTS CCM Team.

Release Management Team, Senior Specialist, IT Service Management

Confidential

Responsibilities:

  • Managed all incidents that occurred during a release, or as a result of a release, from initiation to closure.
  • Provided keen oversight in organizing and managing software releases,from inception to deployment
  • Designed & developed project program communication plan & engagement model
  • Enhanced release management dashboard by automating manual processes; enabling quicker and easier updates during software releases
  • Crafted operation readiness process that included documentation, ongoing user, business updates, SOPs, and reviewed BAU engagement model with impacted teams
  • Improved business continuity by drafting documentation; including emergency release procedures,go-live planning procedures, and ServiceNow documentations
  • Revised the software release process by developing a dashboard to coordinate shared technology for group responsible for deploying to production and application developers; reducing issues during the release and improving relations between this group and the GI IT teams
  • Updated release process by designing a communication plan to ensure proactive communication to all key executives and stakeholders of a scheduled release
  • Performeddata analytics on historical production incidentsto identify themes intheroot causes and toidentify areas of improvement for the IT executives

System Analyst and Development Specialist

Confidential

Responsibilities:

  • Executedbusiness continuity testing for OCR and content management systems,maintained security and business continuity records
  • Created functional design specifications and project management for OCR template and delivery pipeline releases in the SDLC lifecycle
  • Managed all incidents relating to the imaging delivery pipeline and the content management workflow system
  • Improved automation by developing recognition templates in the OCR for AnyDoc system
  • Ensured Business Continuity by creating and managing documentation for OCR for AnyDoc system and content management system
  • Implemented cost saving improvements by managing large paper to image conversion projects
  • Applied technical proficiency in managing Windows server infrastructure for OCR system, securing system updates for proper scheduling, followingup onsecurity requirements, and replacing servers
  • Administered the Group Insurance Documentumissues
  • Provided oversight for the release process for the Content Management Workflow System
  • Supported Release Management services for the Content Management Workflow System
  • Reduced cost and improved customer service by partnering with HP sales team; developed a scan on demand system

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