PROFILE SUMMARY:

• 12 years of IT experience. Worked as a Sr. Specialist Business Analyst with more diversified domains like Healthcare, Banking, Insurance, Energy, Federal Real Estate and State Government.
• Possess calm and confident personality with excellent communication skills.
• Extensive experience in offering Issue Resolution Solutions, Operational Services, IT Support, Marketing Promotion, Client Relationship Management and offering business solutions.
• Worked on SharePoint, TeamSite WCM, Web Analytics, Adobe Live Cycle, Salesforce and SEO.
• Conduct competitor research and market evaluation study for the new products to result in strategic decision making. Direct Marketing Digital technology management, support and servicing.

TECHNICAL SKILLSETS:

EXPERIENCE DESCRIPTION:

Confidential

Position: Sr. Specialist Business Analyst Fundraising

Role Responsibilities:

• Leading all the Email Communications for the Events like Marathon, Sports, Youth Programs.
• Worked with business on daily basis in the process improvement for fundraising event management.
• Conducted staff training, evaluation and motivational initiatives.
• Worked on analyzing the requirements and preparing business requirement documents for new enhancements, research, maintenance and defects.
• Supporting Radio applications by analyzing and resolving issues related to Radiothon application, data loading issues, application issues.
• Individually responsible for all Gift Planning Executive Reports ensuring the new DM system mappings were reflected in those reports.
• Conducted management and status review meetings for Mass Email Communications Management.
• Part of business initiative to expand in new markets through new market identification, data anlysis, reports and promotions. Provided fast paced deliverables on time and with good client reviews.
• Conducted training for the new interns with our TA systems and St. Jude Legacy introduction.
• Worked on Radio application integrations and supporting enhancements in the current ITS applications processes. Conducted verification and testing for researching the cause for an issue.
• Drive the gathering of functional and non-functional requirements by working closely with the business, product owners, programmers, and other business partners.
• Provided extensive support in issue resolution, email process enhancement, innovative solutions.
• Work in collaboration with project teams, lines of business and other IT resources to analyze and develop technology solutions to satisfy business needs. Self-trained to learn different new applications to search, identify reports, discuss and resolve the issues.
• Conducted collaborative efforts to identify and resolve multiple issues through simplifying the solutions. Defect Tracked using HP Quality Center for Radiothon application and conduct meetings to identify the issue and resolve those defects.
• Created new Radiothon Campaigns in QA and Prod environments on Salesforce application and assigned them to the Regional Volunteers for relevant markets.
• Ensure scope is being adhered to and proper change management is enforced. Suggested process improvement efforts to develop strong relationships with St. Jude divisions and their partners.
• Conducted event management activities as part of fundraising efforts for St. Jude.

Environment: Windows XP, Microsoft Office, JIRA, SQL Developer, Interwoven Teamsite, Team Approach, DMS, MAVRO, Salesforce, Adobe InDesign CS6, Microsoft Visio.

Confidential

Position: Product Business Analyst

Role Responsibilities:

• Create and assess mortgage process models for the purposes of creating common understanding and uncovering process issues. Conduct analysis on fixing and enhancing the process issues.
• Responsible for gathering and prioritizing requirements, working with the development team on the delivery of functionality, to confirming that the end result meets the specified requirements.
• Conducted brainstorming for the new status screen for the Online Mortgage Application.
• Prepared web statistical presentation to the Lead Executives for their strategic planning for Online Digital Channel. Used Adobe InDesign for preparing brochures for seasonal promotional discounted interest rates of mortgage.
• Identify business logic and prepare Business Process Modeling diagrams, Use Case Scenarios, Use Case Stories and describe the requirements with relevant UML Diagrams.
• Prepared UML Diagrams like Activity Diagrams, Sequence Diagrams for the requirements, also prepared Business Process Model for the complete Online Mortgage Application processing System.
• Prepared wire frames for Alert Screens using Html and exported them into iRise application.
• Prepared Content functional document for implementing promotional offers on Interwoven TeamSite for their intranet web application and used OpenText to update the promotional offers.
• Prepared RFP for the implementation of Special Needs Assistance and Speed Application.
• Collaborated with designers to come up with visual designs for new features and enhancements.
• Helped the developers understand and resolve critical production issues.
• Conduct competitor research and market evaluation study for the new products.
• Prepare strategy for the future direction of the Mortgage Product for the Q1 release for 2013.
• Identify and conduct GAP Analysis on the system, applications and on the processes.
• Perform competitor and market analysis for the new products to be launched.
• Manual testing for existing issues, written test cases and linked them up to the requirements.

Environment: Windows XP, Microsoft Office, Microsoft Visio, Adobe SiteCatalyst, Adobe InDesign, Interwoven TeamSite, iRise, OpenText, HTML 5, TFS, Pega, HP Quality Center, UniFi.

Confidential

Position: Sr. Business Analyst

Role Responsibilities:

• Worked on Operational Projects under Information Services department at Farmers Mutual Hail.
• Gathering and defining the business and functional requirement, working with the end-users, programmers, and other business partners throughout this process
• Documenting the business and functional requirements and obtain sign-off/approval through a system walk through
• Collaborate with subject matter experts for in-depth analysis of new requirements for the claims approved by the underwriters.
• Prepared Activity Diagram to explain the Claim Rejection Process in the requirements.
• Facilitate meetings with the Business Users and Business Heads to discuss and plan Hail Quoter Releases.
• Prepared Use Case Scenarios and User Stories for the commission reporting system.
• Proposed Strategic Planning for the current Hail Quoter Claims Processing System. Working with project leaders to ensure scope is being adhered to and proper change management is enforced.
• Developing the QA Test Plan/Testing Strategy and understanding the changes to ensure a comprehensive test is planned. Used Test Director for tracking the issues and logging defect/bugs. Created weekly Status Reports based on these logs.
• Executing manual testing situations based on QA Testing Checklists/Test Cases by the target date with a high level of accuracy and quality. Preparing QA Release Documents and email Release Notes. Setting up Hot fix dates
• Validating system functionality by identifying, analyzing, and documenting defects, questionable functions, errors, and inconsistencies in software program functions, outputs, online screens and content. Conduct meetings to work on the risk management and contingency planning.
• Providing testing coordination, defect management, communication and follow-up with the UAT testers to ensure all aspects are coordinated and successfully tested and sign-off/approval is obtained

Environment:

Windows XP, Seapine, Claims Processing System, eCrop, CropHail , SQL Developer, Oracle, Toad, Test Director, Microsoft Office, Excel, Interwoven TeamSite 7.2.1.

Confidential

Position: IT Business Analyst

Role Responsibilities:

• Worked with the Program Manager to create the vision, scope and user stories for My Account Ecommerce System.
• Daily participated in Scrum meetings conducted by the Scrum Master. Managed change control and prepared wire frames using HTML and used MS Visio for creating artifacts.
• Worked with business owners and SMEs to define and document technical and business rule specifications for data under review maintained under Enterprise Content Management System
• Worked with the Program Manager Design Team to define the content on SharePoint Open Text Web Content Management System.
• Worked along with Business owners to understand end-to-end processes and mapping the requirement to the specifications.
• Prepared BPM diagram for the describing the whole Outage Reporting System from start till end.
• Conducted JAD session to explain the implementation of the new process for the Outage Reporting Tool. Prepared Html wire frames for the outage reporting new proposed layouts.
• Worked with the Program Manager to improve the process flow of the My Account System Transaction and Outage Reporting.
• Created a back up risk management plan to initiate during technical crisis for the Transaction System. Transformed business rules and exception handling in Web Content Management System WCM to resolve reconciliation issues.
• Collaborated with the QA team to ensure adequate testing of software both before and after completion, maintained quality procedures and updated the requirement documentation
• Prioritized new features and functionalities based on business needs. Trained the beta testers on the application. Conducted Regression testing and logged the defects. Worked on Post Release Revision documentation

Environment: Windows XP, Agile Environment, Scrum, JAD, SharePoint Enterprise Content Management ECM and Open Text Web, CMS, SQL Developer, HTML 5, Oracle, MS Office, Excel, Gomez. Confidential

July 2009 to July 2011

Sr. Business Analyst

Role Responsibilities:

• Gathered requirements from business to create the vision, scope and user stories for STAR Replacement project Federal Real Estate .
• Daily participated in Scrum meetings conducted by the Testing Manager. Managed change control and prepared wire frames using Adobe Photoshop and used MS Visio for creating artifacts.
• Conducted detailed and comprehensive Business Analysis by working with end users and other stake holders to identify the system, operational requirements and proposed enhancements.
• Had meeting with all IT group members for communicating managing expectations and to discuss various means for integrations with current system SDLC by using an adoption through execution strategy in the Agile environment.
• Updated the specifications document with the new functionality requirements. Used UML Diagrams like Sequence, Activity and Flowcharts.
• Worked on User Stories, Use Case Model, User Requirements, Test Objectives to develop Test plans, Test cases, Use Case Scenarios for Occupancy Agreement OA Tool .
• Created scope, schedule and allocated budget for OA tool which was introduced as an enhancement into the current system.
• Involved in the analysis and improvement of business processes in the area of Statement Processing by analyzing data required from the legacy system for Rent Calculations, Lease Period, Space Allotment, Summary of Billing Procedures.
• Involved in comprehensive testing of the system to check if it satisfies functional specifications.
• Created Test Scenarios, Test Cases and Test Scripts for the new requirements or enhancements.
• Used ClearQuest to track the issues and bugs in the application.
• Assisted project manager to formulate release strategy by working with the Team to keep track of deliverables and schedule.
• Setup, co-ordinate conduct system UAT testing with my team of Business Analysts and end-users.
• Involved in User Acceptance and User Training sessions, and creating User Reference manuals.
• Contributed towards the creation of Product Support Documents, User Training Manuals, Standard Policies and Procedures on Product Usage. Involved in project coordination activities, including project scheduling and resource distribution.
• Worked on integration of IVR System along with the IRIS development team.
• Verified and validated all the build or release related issues and resolve then through discussion with business analysts with the users approval.

Environment: Windows XP, Agile Environment, Scrum, JAD, MS Office, Excel, Visual Source Safe, IVR Systems, HTML 5, UML, Toad, Subversion, JIRA, ClearQuest, SiteCatalyst, Oracle, MS Visio, Adobe Photoshop, Adobe Captivate.