SUMMARY

• A highly motivated and result oriented Senior Business Analyst with 8+ years of experience in business analysis implementing a variety of projects in Banking, Finance and E - Commerce sectors. Certified Scrum Master with a proven track record of working in self-organizing and cross-functional teams.
• Experience in working with various Software Development Life Cycle (SDLC) processes such as Waterfall and Agile methodologies such as Extreme Programming, Scrum-Waterfall (Hybrid) and Scrum.
• Expertise in conducting GAP (as-is and to-be) analysis, Risk Analysis, Impact Analysis, Cost-Benefit Analysis, ROI analysis, SWOT analysis and Porter’s Five Forces Analysis.
• Created workflow diagrams to identify, understand and conduct process analysis for business process improvement (BPI).
• Skilled liaison between technical team and management, a servant leader with an ability to communicate technical information to non-technical stakeholders. Experience of mentoring the team and providing business value oriented conflict resolution.
• Proficient in conducting and facilitating Requirement Gathering Activities to gather SMART (Specific, Measurable, Attainable, Realistic and Timely) requirements using diverse elicitation techniques such as Interviews, JAD Sessions, Requirements Workshops, Prototyping and Brainstorming.
• Excellent writing and documentation skills in creating, modifying and analyzing Business Requirement Document (BRD), Functional Requirement Document (FRD) and System Requirements Specification (SRS).
• Facilitated Change Management / Requirement Churn across the entire SDLC process.
• Detailed understanding of preparation of Requirement Traceability Matrix (RTM) throughout the process to verify adherence.
• Proficient in Requirement Management, Sprint Planning, Issue Tracking, Impediment Management and Work Allocation using tools like JIRA, RALLY and HP ALM.
• Extensive experience in UML Modeling like Activity Diagrams, Sequence Diagrams, Use Case Diagrams, Process Work Flow Diagrams and Class Diagrams using Rational Rose and MS Visio.
• Experienced in creating Prototypes, Wireframes and Mock-Up Screens to visualize Graphical User Interface (GUI) using tools like Balsamiq MockUps and MockUp Screens.
• Experience with various tools for planning, tracking and managing projects such as Atlassian Jira, Team Foundation Server (TFS) and MS Project Professional, and collaboration tool like SharePoint.
• Experience in Data Integration using Data center with Hub and Spoke. Extensive implementation knowledge of Databases, Data Table structures, Schemas, Data Marts and OLAP operations such as Roll-up, Drill-down, Slicing, Dicing and Pivoting.
• Hands on experience in facilitating Sprint Ceremonies (Product Backlog grooming, Sprint Planning meeting, Daily Stand-up meeting, Sprint Review meeting and Sprint Retrospective meeting) for Agile Scrum as Scrum Master.
• Experienced in conducting Scrum Training Workshops and User Story Writing workshops to familiarize stakeholders with Scrum process skeleton and concept.
• Well versed with product backlog prioritization techniques (Moscow, Business Value and Kano) and estimation techniques (Planning Poker and T-shirt sizing) to help product owner in picking Product Backlog Items (PBIs) to commit to in the iterations (Sprints).
• Experienced in writing User stories using INVEST technique.
• Proven expertise in developing Test Cases, Test Plans, Procedures and Traceability Matrix and documenting defects using HP QC and HP ALM. Collaborated and monitored Black-Box Testing, Smoke Testing, User Acceptance Testing (UAT) and Regression Testing.
• Experienced in working with Three-Tier Architecture, and Client Side Verification and Server side Verification.
• Thorough understanding of Business Intelligence (BI) and experience in creating interactive, analytical dashboards using Tableau, Power BI and IBM Cognos for business decision making.
• Experienced in Service Oriented Architecture (SOAP, WSDL, XML, HTTP)
• Highly skilled in writing SQL queries to integrate and extract data for analysis and reporting.

TECHNICAL SKILLS

SDLC Methodologies: Waterfall, Agile-Scrum, Waterfall-Scrum Hybrid

Business Skills: Change Management, Impact Analysis, JAD sessions, and SWOT analysis, Project Planning, Scheduling and Budgeting, HLD, LLD, Business Process Improvement

Operating Systems: Windows XP, Vista, 7,8,10, Mac OS, Linux

Requirement Management Tools: JIRA, MS Office, HP ALM 11.5, Rally, MS TFS

Languages: C, C++, SQL, HTML, XML

Business Modelling Tools: MS Visio, Rational Rose, MockUp Screens

Project Management Tools: MS project, MS excel, MS SharePoint 2007/10/13

Data Warehousing: Data Marts, OLTP, OLAP, Multidimensional Analysis, Data Mining, ETL, Slicing/Dicing, Drill-down/ Roll-Up.

Database: MySQL, Oracle 9i and 10g(PL/SQL)

Data Modelling Tools: MS project, Visio, rational rose

BI Reporting Tools: Tableau, IBM Cognos, Power BI

Testing Tools: HPQC, HP ALM

Web Services: XML, Rest, JSON, API, AJAX, Client Side Validation, Server Side Validation

Other Tools: Informatica, SSIS

PROFESSIONAL EXPERIENCE

Confidential, Pennsylvania

Sr. Business Systems Analyst/Scrum Master

Responsibilities:

• Captained meetings with the management, portfolio managers, quant analysts for analysis and prerequisites of the project.
• Prepared GAP analysis, Risk analysis, Cost-Benefit analysis and Porter’s Five Forces Model to understand the as-is model.
• Interviewed Business users for eliciting requirements using JAD sessions, Survey/Questionnaire, Interviewing, Focus Groups and analyzed the feasibility of the requirements.
• Documented the Business Requirements Document (BRD/HLD) and System Requirements Specifications (SRS/LLD) in coordination with the Product Owner and Project Development team.
• Helped the Product Owner to prioritize the Product Backlog items for developing Sprint tasks by taking suggestions from the cross-functional development team.
• Drafted the Definition of DONE and Acceptance Criteria for the well-defined low-level functional and non-functional requirement specifications.
• As a SCRUM Master, facilitated and time-boxed the SCRUM ceremonies (Sprint Planning Meeting, Daily Standups, Sprint Review Meeting, Sprint Retrospective Meeting and Grooming Sessions).
• Resolved the external/internal impediments to shield the SCRUM Development team.
• Assisted the Product Owner in prioritizing the Product Backlog Items and created User Stories from EPICS using the INVEST format through the slicing/dicing techniques.
• Used JIRA for drafting the user stories and managing the requirements.
• Developed Use-Case diagrams and Graphical User Interface (GUI) using MS Visio and Mock-Up Screens by analyzing the business processes to describe the functional requirements of the system.
• Facilitated in the process of creating the design of the application to enable the portfolio managers to view the front-end user interface displaying the account and portfolio summary.
• Formulated SQL Queries to generate relevant reports from the Database.
• Used Tableau and Power BI for reporting and analyzing the portfolio performance such as NAV, NPV, P&L, Asset Allocation, Cash Flows, Profit and Losses of the Organization.
• Designed the Test Cases and Test Plans for all processing using HPQC, hence developed the test scripts taking into account different testing such as Black Box Testing, Regression Testing, Smoke Testing and User Acceptance Testing.
• Extensively involved in the User Acceptance Testing phase to ensure the requirements and functionality of the system was in accordance to the users and their feedback was incorporated.
• Assisted the team in post-production maintenance of the system as a liaison between the business users and the project development team.

Environment: Waterfall-Scrum Hybrid, Wireframes, MS Office, MS Visio, MS Project, Power BI, UML, JIRA 5.2, HP QC 11.0, Tableau, Oracle 11.2, Web Services, SOA, HTML, XML, Java, Apache Tomcat, JavaScript, Eclipse.

Confidential, Warren, New Jersey

Sr. Business Systems Analyst/Scrum Master

Responsibilities:

• Assisted PM in creating work breakdown structure and project charter using MS Project.
• Conducted extensive GAP analysis by identifying AS-IS and TO-BE process models and process flows, where, how and how big the GAP to in turn help product owner to plan how to bridge the gap.
• Elicited requirements involving vast set of interactions with various stakeholders using JAD Sessions, Structured Interviews, Process Analysis and Business Rules Analysis.
• Analyzed feasibility of business requirements and defined scope, found out dependencies by interacting with Management Business Analysts, other Subject Matter Experts, Product Owner, Project Manager and Technical Lead.
• Created Business Requirement Document and System Requirement Specification incorporating business, functional, non-functional, data and GUI requirements which would in turn serve as the centerpiece of the project.
• Created User Stories and led the Planning Poker game to estimate them in Sprint Planning and Backlog Grooming meetings. Also, helped PO to prioritize user stories based on business value.
• Helped product owner in prioritization of Product Backlog Items (PBIs) including the process of breaking down EPICS into user stories using INVEST criteria.
• Facilitated and time-boxed Scrum ceremonies. Helped negotiating commitments and assured parallel understanding of requirements and deliverables amongst all stakeholders in Sprint Planning Meetings.
• Timely assured development team has necessary resources to perform up to potential, tracked and removed impediments.
• Performed extensive prototyping using Mock-Up Screens.
• Handled requirement churn during the project by performing Impact Analysis.
• Checked the feasibility of Change in Requirement and maintained the triple constraint.
• At the end of each sprint conducted Sprint Retrospective meetings creating the environment for each stakeholder to freely express their opinions and suggest improvement measures.
• Used JIRA for allotting tasks, user story writing, backlog management, issue tracking, user story management and forward and backward requirement traceability.
• Acceptance Criteria for User Stories to perform User Acceptance Testing. Designed Test Cases, Test Plans and Test Scenarios to perform Functional Testing, Smoke Testing and Regression Testing and logged down defects and systematically managed them in JIRA 5.2.
• Created environment for self-organization and organized team engagement activities.
• Worked on service oriented architecture (SOA), client side validation and server side validation.

Environment: Waterfall-Scrum Hybrid, MS Visio, Mock-Up Screens, MS Office (MS Word, MS Excel, MS PowerPoint), JIRA 5.2, MS Project, JAVASCRIPT, CSS, AJAX, HTML, Web Services, XML, HP QC

Confidential, Columbus, Ohio

Business Systems Analyst/Scrum Master

Responsibilities:

• Analyzed the business case for the project to understand the customer needs.
• Captured and defined the vision and scope of the project in the Functional Requirement document/Technical Specification Requirement Document.
• Conducted thorough analysis of the Business Requirements and created design specification to accomplish and achieve business needs.
• Conducted and led face-to-face and conference meetings with the team and the business to review business requirements.
• Involved in and supported team with analytical skills in all phases of Software Development Life Cycle (SDLC).
• Analyzed and documented all Business Requirements in the Functional Requirement document/Technical Specification Document.
• Provided analytical support in the Design, Development and Implementation of the project.
• Involved in interviewing business users, asking detailed questions and carefully recording the requirements to convert them into user stories.
• Used Agile Scrum Methodology for the iterative development of the application and facilitated weekly sprints and daily stand up meetings.
• Documented and tracked user stories in Rally.
• Helped Product owner understand the technical user stories as the user stories are spilt to get into sprint, as it was difficult for product owner to understand the user stories to prioritize.
• Prioritized user stories using MoSCoW and Kano Analysis along with Scrum team and product owner.
• Facilitated the estimation of efforts required using Planning poker along with Scrum team.
• Used JIRA to keep track of the issues that are logged and in progress along with the person responsible. It helps to generate reports to see the current status of the issues.
• Facilitated the team to maintain optimal velocity and work on completing story points with a consistent schedule in each sprint.
• Worked on challenges like team issues where the team is supposed to be self-organizing, but the cultural background of the team members made hard for everyone to share responsibility without being authoritative.
• Created Use Cases, Class diagrams, Sequence diagrams, Activity diagrams etc. using UML tools.
• Conducted product backlog refinement meeting to split epics into user stories using Fibonacci series and T-Shirt sizing.
• Facilitated Sprint Ceremonies like Sprint Planning Meeting, Daily Scrum Meeting, Sprint Review Meeting and Sprint Retrospective Meeting for each Sprint.
• Maintained and updated Sprint Burndown charts and Release Burndown charts to keep track of the Sprint and the project against the planned work.
• Worked on internal and external impediments of the team by addressing issues within team and working on their personal issues that come up in daily scrum meeting to help the team to perform better.
• Utilized SQL to query tables in retrieving sample data from mortgage customer profiles stored in the system.
• Ensured all applications were tested for functionality and were adequately controlled in production.
• Led the User Acceptance Testing (UAT) efforts, and opened/closed defects on QC.
• Reduced the communication gap within the scrum team to perform better by conducting team activities during sprints that made the team members to be more effective team players.

Environment: Oracle 11g, SQL, IBM Cognos, MS Excel, MS Word, MS-Visio, JIRA, Windows Vista, HP ALM, MS SharePoint 2010

Confidential, Boise, Idaho

Business Analyst

Responsibilities:

• Elicited business requirements for the project using interviews, document analysis, surveys, site visits, use case scenarios and also used standard template of the organization to develop requirements.
• Conducted Joint Application Development (JAD) sessions with Subject Matter Expert (SME).
• Created Use Cases and built Use Case Diagram using MS Visio.
• Managed and tracked requirements using HP ALM through Application Life-Cycle.
• Worked with QA team to design and develop Test Plan and Test Cases to perform User Acceptance Testing (UAT), Functional Testing and Regression Testing.
• Assisted Data modeling process by creating conceptual and logical ER diagrams and designing database schemas to help development of an accurate Data Warehouse Structure.
• Integrated various OLTP to the OLAP by using Informatica as an ETL tool and used Tableau as reporting tool.
• Performed Data Mining to find correlation and pattern in existing data and constructed SQL queries.
• Was involved in using Tableau for effective reporting to provide Business Intelligence (BI) to facilitate expenditure tracking using various matrices critical to decision making.
• Involved in implementation by assisting in the preparation of training module. Helped the end users getting accustomed to the system by live demonstrations and system tutorials.
• Timely tracked progress and reported it to Product Owner and Project Manager.

Environment: Waterfall, MS Office (MS Word, MS Excel, MS PowerPoint), Tableau, Informatica, MS Visio, MS Project, HP ALM, Wireframes, Mock-Up Screens, MySQL Server, SharePoint, GAP Analysis, UML, UAT testing

Confidential

Business Systems Analyst

Responsibilities:

• Interacted with the customers and internal stakeholders to gather user requirements and their expectations from the system to create BRD, FRD and SRS.
• Documented, prioritized, managed and facilitated estimation of User Stories.
• Involved in analyzing Business Requirements and developing System Specifications.
• Created UML Diagrams using Rational Rose.
• Tracked and reported timely performance against plans and forecast analyzed gaps and recommended corrective measures to improve productivity.
• Assessed business priorities, and advised business units by performing Risk Analysis.
• Participated in the development and preparation of the Test Plan with the testing team as well as ensuring testability, reliability, usability, maintainability and performance of the application.
• Involved in incident reporting and change management procedures using Clear Case.
• Maintained and shared documents using MS SharePoint.
• Managed test cases and logged defects using HP QC tool.
• Formed a bridge between the Project Manager and different teams with effective presentations.
• Planned and organized team engagement activities to encourage self-organization among the team.

Environment: Waterfall-Scrum Hybrid, Rational Rose, HP QC, MS Project, MS Visio, MySQL Server, SharePoint, MS Office (MS Excel, MS Word, MS PowerPoint)

Confidential

Business Systems Analyst

Responsibilities:

• Involved in complete SDLC, which includes requirement gathering, analysis, design, development, and Implementation.
• Assisted the project manager/ lead in defining the vision, project plan, charter, scope and timelines.
• Facilitated JAD sessions to embrace a problem’s dimensions, possible causes, to propose alternative solutions.
• Performed requirement analysis by gathering both functional and non-functional requirements based on interaction with the process owners & SME's.
• Created Business Requirement Documents (BRD), System Requirements Specification (SRS), High-Level Design Document (HLD) and Functional Requirement (Technical) Documents (FRD) according to user requirements.
• Created and use case documents and uploaded the documents in Knowledge Link.
• Analyzed business requirements and segregated them into high level and low level Use Cases, activity diagrams using Rational Rose according to UML.
• Worked with designers and developers for interpreting requirements, tracking the requirement & timeline.
• Monitored client expectations through client involvement and communication throughout the lifecycle of the project.
• Involved in UAT, test plans, documentation of test reports, etc.
• Created document for data flow to support the project once it implemented in production and mapped new functional and business requirements.

Environment: MS Visio, MS Office and MS Project, SQL Server 2008R2, Oracle, HTML, SQL, Windows Operating System 2008/XP

Confidential

Jr. Business Analyst/PL-SQL Developer

Responsibilities:

• Involved in high-level requirement meetings with business users and SMEs to understand the requirement.
• Good understanding of UI components and presentation layer based on requirements.
• Provided additional inputs for the requirements gathering.
• Worked extensively on MY SQL, Oracle 9i.
• Had hands on experience on Siebel CRM to understand the validation of UI.
• Helped in developing the validation module using PL/SQL.
• Created and executed test cases and test plans for unit and integration testing.
• Updated the business with status on daily status call.
• Reviewed and tuned SQL and PL/SQL code.
• Understood OLTP and RDBMS.

Environment: MySQL, Siebel CRM, MS Excel, MS Word, Oracle 9i