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Fleet Analyst Resume

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SUMMARY:

  • The Fleet Analyst works toward cost saving targets, and a high customer satisfaction level.
  • The Fleet Analyst executes flawless Service Level Agreement delivery, while ensuring 100% compliance to EPS office policies and procedures, while delivering the Fleet Optimization Strategy.
  • The Fleet Analyst manages operating targets for all assigned accounts. They will develop a short and long term strategy and execute the plan to achieve operations targets for their accounts.
  • Minimum: University Degree/College Diploma . Advanced in Microsoft Excel, Power point, Visio and IMS. Knowledge of XOS tool suite
  • The scope of the Fleet Analyst role is to manage and optimize the Client fleet and ensure service delivery of assigned accounts and working with the account team towards the goal of maximizing customer satisfaction, cost savings and asset optimization.
  • The Fleet Analyst is responsible for delivering and maintaining operational excellence within the EPS office space. The Fleet Analyst ensures SOW/SLA delivery through fleet and data management and deployment of the EPS solution. They are also responsible for optimizing the Clients office environment and will continually assess the fleet by understanding the customers objectives, end user requirements and applications and account direction.
  • The Fleet Analyst is key in maintaining and improving operational processes which will drive customer satisfaction. In addition, they will proactively identify risk and opportunities within the account and action with the account team. They are a critical contributor to the CCM process and data analysis

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

  • Print Optimization and cost savings
  • Reporting governance schedule adherence
  • Customer Satisfaction level over 90%
  • Meet or exceed Service Level Agreement delivery
  • Compliance on XOS policies and procedures
  • IT Support & Escalation
  • Customer and account profile
  • The complexity of the XOS solution and requirements of Service Level Agreement (up - time, response times, resolution time)
  • The individual’s business acumen, experience, knowledge and skill they bring to the role
  • Performance against success measures
  • Tenure in grade will be a factor for consideration, but will not be the basis for promotion

Fleet Analyst

Confidential

Responsibilities:

  • Lead local and national assessments of the client environment.
  • Collect and analyze the current state of asset location and cost
  • Develop proposed state scenarios and recommend the most cost efficient scenario.
  • Collect end user print requirements
  • Support equipment asset management within the account:
  • Supporting the Move/Add/Change process nationally
  • Ensure client equipment policy is met
  • Accountable for the integrity of the asset database
  • Inspect and develop process and call flow between the Client and Xerox to ensure optimal fleet performance and customer satisfaction
  • Create and update Operations Manual to ensure operational excellence is achieved
  • Track and trend service levels nationally to ensure client Key Performance Indicators are met.
  • Accurate fleet data analysis and reporting delivered at required timelines
  • Issue resolution using Lean Six Sigma methodology and root cause analysis
  • Coordinate national fleet resources to ensure efficient fleet function
  • Accountable for customer collaterals, posters, asset labels deployed to the client standards throughout the life of the contract
  • Support Call Centre workflow and escalations to ensure maximal fleet performance….

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