PROFESSIONAL SUMMARY

An ambitious and goal-focused IT professional with proven abilities in analysis, strategic planning, managing projects, and improving efficiencies of operations in various business sectors through process improvement and the development of the supporting information systems, applications and intelligent automation. Quickly grasps complex concepts, analyzes and interprets ideas into a logical strategy. Able to identify areas of strength and weakness, define and implement standards and changes in operations and systems that optimize productivity and profit. Routinely faces and presents to C-Level executives, both internally and externally. My efforts have uniformly resulted in increased sales, profits and customer satisfaction. Throughout my career, an uncompromising commitment to quality and on-time performance has been achieved.

PROFESSIONAL EXPERIENCE

Confidential

Global Business Development Manager

• Leverage relationships to achieve partner-status with various computer Original Equipment Manufacturers OEMs to facilitate steady revenue streams for repetitive fulfillment scenarios
• Facilitate discussions with leading US computer OEMs to address manufacturing anomalies which negatively impacts delivery, invoicing processes and reporting capabilities on a global-scale. Design a turn-key solution which includes B2B systems integration methodologies together with assembly and configuration services required to normalize the OEM customers' technology products to a single, consistent global specification. The solution also provides a centralized data source and reporting mechanism.
• Manage all aspects of the customers' application and hardware transitions which often include e-commerce/procurement systems, customers' internal requisition and intranet integration as well as hardware platforms migrations, imaging, testing and cut-over.
• Manage a large, global network of IT Value Added Resellers VARs and multi-national customer procurement projects active in over 130 countries.
• Confidential

Vice President - Project Management and Business Solutions

• In-depth experience working with most of the major technology OEMs IBM, Dell, HP, Lenovo, Cisco, etc and their respective product lines. Practiced at managing an enterprise customer through product EOL transitions and competitive/brand migrations, hardware and infrastructure upgrades, e-commerce and fulfillment, data center, help desk service desk and others, with an emphasis on system development and application implementation s required to ensure the success of the projects.
• Secured, implemented and managed a Global, e-Commerce customer procurement engagement which transitions IT ordering processes through our centralized catalog. This 20 million dollar per year, 3 year contract centralizes the technology procurement activities and distributes IT product and technical services throughout 39 countries. Lead the project through all phases. Transitions the customer's technology procurement systems, requisition and intranet systems into our customized, centralized managed catalog environment.
• Prepares winning help desk services RFP response in a joint effort with our partner, IBM. Manages all phases of the project which transitions the Fortune customer's internal help desk and 3,000 users to our solution. Manages all phases of this high-visibility project from initiation through steady state including the set up of the BMC Remedy schema, migration of both open and historical help desk tickets, IVR, customized reporting, SLA management and more.
• Manages server consolidation projects, data center transitions and physical moves, SUN to AIX transitions, and critical after-market server warranty coverage projects.
• Secured 20 long term contracts and managed the subsequent projects including Global IT e-Commerce - procurement and fulfillment, network and hardware maintenance services, SPOC help desks, managed print, field services and consulting services, among others.
• Improved company gross margin, responsiveness and customer satisfaction by designing and implementing applications, system improvements and business process standards. These include managing the re-implementation of the Help Desk ticketing application, a customized asset management system, customized procurement portals, and customized asset tagging procedures which integrated with existing configuration and imaging processes. These initiatives resulted in record gross margin percentages for the company. Some of these solutions have become value-added applications which are being remarketed to other clients and prospects.
• Creates successful responses to highly complex, multi-million dollar client Request for Proposals RFPs often, by designing the custom solution in support of the project scope. Manages the implementation teams delivering the solutions. Designs the internal systems and support structure required to manage the ongoing processes.
• Writes Statements of Work SOW , system specifications, functional requirements, technical documents and procedural process documents.
• Leads client presentations manages vendor/OEM relationships with manufacturers such as IBM, HP, Dell, Lenovo, Lexmark. Manages large-scale implementations, rollouts and desktop refresh projects. Manages post-sales onsite teams.

Confidential

Senior I.T. Projects Consultant / Manager

• Managed the Statements Department consisting of 12 I.T. developers for this digital financial print enterprise. This department delivers 12,000,000/year in revenue by printing financial statements for the investment accounts managed by clients such as Mellon, Merrill Lynch, Oppenheimer, Goldman Sachs and others. This group is also responsible for all maintenance and support for 24/5 print production. Responsible for managing and coordinating several project teams for the development, installation, and maintenance of computer systems supporting major business opportunities.
• Addressed and resolved a severe billing deficiency for a 15,000,000/year client. Anomalies included 180 day DSO and a lack of client-required reporting. Designed a custom billing application to resolve all issues, recovered lost revenue which exceeded 700,000/year for this account alone. The solution captured print information directly from the print stream preventing errors it compiled the statistics required for the daily reports and triggered invoicing events.
• Project manager and lead business analyst for a new product offering - Customized Investor Booklets CIB / Financial Print. Documented I.T. and manufacturing procedures for existing digital and offset print processes. Defined and documented the requirements for the new product from the functional, technical and manufacturing perspectives. Wrote the business requirements, functional specifications and the project development / implementation plan for CIB. CIB now leverages the analysis of intricate dynamic databases to determine the best manufacturing / printing tactics based upon overall investment ownership rather than output the entire portfolio of funds.
• Analyzed the existing delivery and implementation process for the company's Documents on Demand DOD product. Identified opportunities to reduce the programming and production effort for each client rollout from an average of 250 hours to 100 hours and make more efficient use of the company's human and production resources. Achieved the stated objective in less than half the time allocated to this project.

Confidential

Director of Information Technology

• Managed offshore resources from implementation through maintenance and support phases. Cleansed all legacy data and converted it to the oracle schema.
• Exposed and reconciled a 1.7 million dollar discrepancy in the physical inventory.