SUMMARY

• Over 8+ Years of Experience with expertise in Business Analysis In depth domain knowledge of Retail and Ecommerce Industries.
• Experienced In business and technology & competence in Full System development of Life Cycle (SDLC) with Waterfall and Agile with Scrum methodologies.
• Managed product flow from inception to sell through, working with creative, sourcing, manufacturing and retail.
• Experience in development methodologies like RUP, SDLC, Agile, SCRUM and Waterfall
• Design and review of various documents including the Software Requirement Specifications SRS, Business requirements document BRD, Use Case Specifications, Functional Specifications FSD, Systems Design Specification SDS, Requirement Traceability Matrix RTM and testing documents.
• Strong understanding of project life cycle and SDLC methodologies including RUP, RAD, Waterfall and Agile
• Experienced with multiple WM systems and IT technologies related to WM systems in a high - volume retail warehouse.
• Experienced in working with key retail platforms like IBM Sterling Order Management system, Sterling Integrator, JDA, Magento.
• Business analysis skills and an understanding of the software development life cycle (SDLC) utilizing Rational Unified Process (RUP).
• Extensive experience with Business-to-consumer B2C sales of tangible goods/online services and Business-to-business B2B scenarios, such as e-procurement.
• Experience inData Analysis, Data Warehouseand with a solid understanding of Business Requirement Gathering, Business Process Flow, Business Process Modelling, Business Process Re - Engineering, Data Analysis, Data Mapping, Data Modelling.
• Experienced in Created metrics-based agent quality program and skillfully managed organizational change associated with increase in products to support with robust training and product certification.
• Experienced In Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them.
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Prepared Business Requirement Documents (BRD's) after the collection of Functional Requirements from System Users that provided scope of work for technical team to develop prototype and overall system.
• Good working experience at Master Data Management (MDM), Identity data, Trade Promotions Management (TPM) and Point of Sales (POS).
• Proficient in developing Use Case Model, Analysis Model, Design Model, Implementation Model, Use Case Diagrams, Behavior Diagrams (Sequence diagrams, Collaboration diagrams, State chart diagrams, Activity diagrams), Class Diagrams based on UML using Rational Rose.
• Experience in E commerce portals web application developments and B2B, B2C environments.
• Expertise in UML class diagrams, object diagrams, GAP Analysis, use case diagrams, state diagrams, sequence diagrams, activity diagrams, and collaboration diagrams as a data analysis methodology for application functionality designs using IBM's Rational Rose.
• PerformedQuality Analysis, System Testing, Regression Testing, Integration TestingandUAT.

PROFESSIONAL EXPERIENCE

Sr. Business Analyst

Confidential - Mahwah, NJ

Responsibilities:

• Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements and architecture perspectives.
• Conducted JAD sessions for communicating with Stakeholders and Project directors.
• Effectively managed live E Commerce clients of mid-sized B2B and B2C eCommerce websites integrated with the company's existing ERP software and Shipping Software in a Content Managed System (CMS).
• Concurrent Project deliveries through cradle-to-grave project management, project performance management, quality assurance, and program governance involving client needs assessments, business analysis, stakeholder identification, program development, resource planning, resource balancing, budget tracking, team building, dashboard development, project milestone setting and oversight.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders and gathered user and business requirements for the B2C and B2B web-based application.
• Utilized Agile, Scrum methodology for product development and Product Backlog documentation, wrote User Stories based on Require criteria and documented the Sprint Backlog and technical backlog.
• Gathered and defined requirements from the field for the Order Management System.
• Implementing solutions across order processing and fulfillment, sales audit, merchandising, revenue recognition, invoicing, customer maintenance, collections, and cash management using Oracle EBS and Oracle Retail.
• Gathered requirements for both B2B and B2C parts of the project.
• Mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements and architecture perspectives.
• Involved in writing Business Requirements Document BRD, Use case Document, Functional Requirement Document FRD and Requirement Traceability Matrix RTM.
• Worked with Multi-Channel Fulfilment & Inventory Management, Order Management and Omnichannel retailing operations.
• Worked closely with the data model team to review the data model and validate them. Worked on Documentum for Version Controlling, to maintain up to date changes in the Documents.
• Involved in the preparation of Use cases to create detailed Functional Requirement Documents (FRD). Worked with core team to design business requirement based on the project scope and SDLC Methodology.
• Completed warehouse operational requirements by scheduling & assigning employees where appropriate performing tasks associated with the receipt, storage, shipment and product and materials.
• Involved In key stakeholders and create functional requirements documents(FRD), use cases, use case diagrams activity diagrams, usingMS Visio.
• Develop necessary client-side JavaScript to generate required values/metrics via the Omniture JS file Testing of Audios, Videos, Galleries, Interactive, and Ads etc. Debug implementation problems, JavaScript errors, and product functionality Communicate with analytics team, informing of code upgrades, changes, and serve as a technical liaison with Omniture.
• Involved In review and validate business requirements documents(BRD)with key stakeholders and create functional requirements documents(FRD), use cases, use case diagrams activity diagrams, usingMS Visio.
• Testing order management system using strong analytical and mathematical skills.
• Designed and implemented basic SQL queries for QA Testing and Report / Data Validation.
• Partnered with the Technical Areas in the research and resolution of System and User Acceptance Testing.
• Supported warehouse standards with resources, consulting, and benchmarking nationally.

Business Analyst

Confidential - North Bergen, NJ

Responsibilities:

• Coordinated various kinds of User Acceptance Testing (UAT) including regression testing, system testing, integration testing, functional testing, alpha & beta testing to ensure the software conformed to requirements.
• Worked as a part of scrum team, in an Agile methodology with sprint cycles, daily stand ups and story implementation. large cross functional project and support teams.
• Involved in GAP Analysis and enhanced business process by integration in the Retail Domain
• Utilized AGILE, Scrum methodology for product development and Product Backlog documentation, wrote User Stories based on B2B criteria and documented the Sprint Backlog and technical backlog.
• Documented the functional specification for each operational report and secured approval from business stakeholders
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data
• Conducted interviews, meetings and JAD sessions during the process of Requirement Gathering.
• Documented the Process Flows for B2C and B2B in the High-Level Requirements Document.
• Analyzed Business Requirements and segregated them into high level and low-level Use Cases, Activity Diagrams / State Chart Diagrams using Rational Rose according to UML methodology thus defining the Data Process Models
• Involved in designing theJava based applicationon order management, shipping, invoicing, return, and tax calculations modules.
• Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Involved in different JAD sessions with stakeholders, system owners, architect and developers to present project scope document and gathered high level business requirements as well as analyzed the Requirements and managed changes using Rational Suite.
• Expertise the testing of B2B and B2C websites, including creating test plan and test cases, executing test cases (including regression and ad-hoc testing), and defect management.
• Experience working on POS function for BOPIS - and instore management.
• Analyzed all aspects of the order processing lifecycle, starting from initial order entry and welcome call to the first billing and designed the system in such a way that the complex orders could be easily identified and monitored.
• Performed extensive data modelling to differentiate between the OLTP and Data Warehouse data models
• Developed User Acceptance Test Cases and completed User Acceptance Testing.
• Helped the testing team in creating the test plans and test scripts. Assisted the users in UAT testing by providing test scenarios and test data in development.
• Worked as a part of scrum team, in an agile methodology with sprint cycles, daily stand ups and story implementation.
• Performed Data Profiling of the current state of data in theData Warehouseby doing Data Analysis using SQL Queries and Microsoft Excel, finding Gaps in Data and formulating solutions for the same
• Drive the enhancement of Learn, Buy, Get, Use, Pay and Service (LBGUPS) processes for smooth customer experience based on Adobe Analytics and IBM Tealeaf customer experience reports
• Updated reports, queries, stored procedures using Visual Studio, SQL Server, and SQL Server Reporting Services.
• Working with Content Management Systems (CMS), Order Management System (OMS) Supply Chain Management andUXteams.

Business Analyst

Confidential - Lakewood, NJ

Responsibilities:

• Used Informatica in identifying business rules, and defining passive and active transformations like constant, look-up, data type conversion and data transformation which in turn are moved to data warehouse.
• Conducted JAD session with business people, stakeholders, SMEs, developing team as well as QA teams to gather high level requirement and in the meantime discuss with Dev team and QA team about the requirements’ feasibilities according to the system. Worked with the IBM team in setting up SAS server boxes and scheduling data loads to help with CRM.
• Actively involved in theTestingfunctionality ofPurchase Requisitions,Shopping CartsandPurchase OrdersinDEV/ QA instancesbeforeMigratingtoUATandProdInstances. Working with Integration Testing to developing Testing scenarios, Integration Cycle Testing and Interface Testing for (Sales Order and Delivery & Goods Issue).
• Utilized corporation developed Agile SDLC methodology used scrum work pro and Microsoft office software to perform required job functions.
• Gather and drive development of enhancements to B2B and applications through use-case development, wire frame review, user acceptance testing and implementation.
• Product owner and primary point of contact for assigned eCommerce clients in an SAP Hybris Agile web development environment to ensure the overall project vision is upheld from concept to delivery.
• Worked closely with Business Users, technologists in understanding the business requirements, mapping documents, functional design and business requirement documents.
• Extensively involved inmapping datafromsources likePOS, ERP (CSV, excel)to the target database.
• Participated inSAP Business Blueprinting- Creating Process Definition Document, User Requirements Specifications, Key Design Decision Description and GAP Analysis and Testing Strategy documents.
• Facilitated meetings with Confidential Admin, Developers and Architect to determine the data that should be integrated intoConfidential platformand involved in CRM process like Design, development, planning, testing and integration of Confidential Cloud services, data and accounts.
• ConductedUser Acceptance Testing (UAT)and actively participated and facilitated testing of the system duringSmoke Testing, Integration Testing, Black Box TestingandRegression Testingwith the help of QA and documented the defects in theJira.
• Conducted JAD sessions with various teams (Business, dev team, QA team, etc.) which aided in developing an architectural solution that the application met, to resolve open issues, and accommodate change requests.
• Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.
• Conducted JAD session with different teams like business side and technical side to identify and gathered high level requirements and evaluated the priority level on the basis of meeting discussions and comments on requirements.
• Involved in conducting Functionality testing, Integration testing, Regression testing and User Acceptance testing (UAT). Provided analysis and insight to QA Team in defects and bugs tracking.
• Solid understanding/knowledge and practical experience using Rational Unified Process (RUP) and Agile.
• Expertise in ATG ecommerce environment.
• Involved class diagram, sequence diagram, and collaboration diagram using MS Visio.

Business Analyst

Confidential - Central, NJ

Responsibilities:

• Involved in gathering the requirements that were critical to the business process flow and using those requirements for the Business Requirements Document (BRD)
• Lead requirements gathering and Agile initiatives for large Web services development and retail e-commerce initiatives from concept through launch, often working on multiple projects simultaneously
• Shows strong leadership skills in reaching stakeholders' agreement and continuing consensus throughout all phases of SDLC using Agile methodology. Documented and tracked change management.
• Managed implementation of user requirements for multiple B2B and B2C e-commerce Web services and Web development projects of varied sizes simultaneously. Participated in User Experience design, including composing wireframes and site navigation.
• Conducted JAD sessions, Rad sessions and worked closely across multiple user groups during requirements definition and analysis of business and process flows.
• Extensively used QC (Quality Center) for requirements gathering purposes. Created Test Scripts and defects using Mercury Quality Center.
• Executed test cases using Quality Center and reported defects using JIRA
• Participated in QA meetings such as test strategy, test methodology and test plan meetings.
• Worked with business and system modeling tools such as Data Flow Diagrams (DFD), Process Models, Entity Relationship (ER) Diagrams, and Use Cases Documented and analyzed business processes and application requirements.
• Worked designing and defining user interface requirements wireframes, screen mockups, storyboards and defining data elements and rules around the same.
• Worked with eCommerce project team and involved in building B2B eCommerce portal to replace of business specific legacy eCommerce tools.
• Developed user requirements, functional specifications, technical specifications, data models, and process flow diagrams to communicate engagement scope to client and delivery team members.
• Designed and developed ETL processes to load data from Teradata, MS SQL, Flat Files (Fixed Width) to staging database and from staging to the target Data Warehouse database.
• Created a plan for a central data warehouse from individual data marts from retail banking information and legacy systems.
• Used JIRA for issue tracking, user story management and requirement traceability.
• Detailed reporting on pre and post deployment activities and tasks.
• Define release plans for ecommerce platform with release managers according to gathered information from various IT departments.
• Help analyze, troubleshoot, and/or tune Sterling Commerce product performance or deployment issues when required
• Responsible for providing technical and functional expertise and direction for the Sterling (formerly known as Yantra) OMS (Order Management System) delivery.
• Owning the defects management flow with test scenarios using Selenium, and JIRA bug tracking.
• Assisted with User Acceptance Testing, developing and maintaining quality procedures, and ensure that appropriate documentation is in place. Assisted in Black box, UAT and Regression testing.
• Extensively involved in the User Acceptance Testing phase to ensure the requirements and functionality of the system was in accordance to the users and their feedback was incorporated.