SUMMARY:

• 15+ years of experience in IT industry and 6+ years of experience as Scrum master/Project Manager
• Huge experience running agile projects of varying size and complexity
• Good knowledge of Servicemax/Salesforce SaaS platforms
• Experience in Scrum, Kanban, and SaFe Agile Frameworks
• Good Knowledge of Project management Methodologies, work extensively in PMO (Project Management Office) team
• Develop Project management solutions for large projects
• Proven experience transforming teams to Agile /Scrum from waterfall or other methodologies
• Proven experience applying Agile approach to large projects and business intelligence projects.
• Well experienced in managing / working with onsite and offshore teams
• Designed and implemented smartsheet solution for large programs with more than thousand projects in each program
• Lead scrum teams and developed project management solutions in sprints
• Good experience in managing Development, Infrastructure and Testing projects
• 3+ years of experience in building and maintaining smartsheet solutions based on the customer requirements
• Well - versed in Managing team across different geographies and multipletime zones

TECHNICAL SKILLS:

Primary Skills: Scrum Master, Project Manager, Agile methodologies, Developing Project management solutions for multiple teams, Developing Project Dashboards, Project Planning, creating Project schedule, Tracking Project Schedule, Data Visualization

SaaS: Salesforce (Sales Cloud), ServiceMax Core Field Service Application (21.1), ServiceMax Go for iOS and Android (1.8.0), smartsheet

PM Tools: Smartsheet, MS Project, Jira

BI Tools/visualization tools: Tableau, Power BI

Database: MS SQL Server

Programming language: Python

Other applications: Survey Monkey, Pega 7.3, Jitterbit

Config Tools: GitHub, Visual source safe

Other Tools: Quality Center

Apps: smartsheet control center, smartsheet data mesh app, smartsheet premium Calendar app, smartsheet pivot app

PROFESSIONAL EXPERIENCE:

Confidential

Scrum Master / ServiceMax/Salesforce Project Manager

Responsibilities:

• Helped the team to build the integrations with ServiceNow, other inhouse salesforce app and other inhouse applications developed using other technologies
• Having good knowledge of Servicemax / salesforce application, worked with end users, and facilitated user acceptance testing
• Working with various internal and external teams to remove impediments to projects team and identifies and manages dependencies
• Carry out changes to scrum board, create metrics for Senior management on Project Activities
• Responsible for daily management of the scrum team
• Worked with stakeholders to map all aspects of Salesforce product workflows
• Worked with multiple scrum teams, product owners
• Worked with the Scrum team to provide the product owner with technical resolutions based on the submitted requirements
• Collaborated with the Product Owner on backlog refinement,
• Establishes team capacity and velocity and manages sprints accordingly
• Aligns priorities for the team during daily standup, backlog refinement
• Data Analysis - Asset data load (worked with multiple teams and resolve gaps identified)
• Created salesforce reports as per project needs
• Running Daily Scrums, Sprint review meetings, Sprint retrospective meetings
• Created metrics for changes/defects, UAT, SMAX and other project metrics as needed by client
• Created smartsheet trackers and dashboards as per client requirements
• Manage defects in the change management tracker -> review defects in scrum -> update defects -> work with PM to set Priority and Dev team for the ETA
• Created Hypercare dashboard in smartsheet based on the stakeholder needs to track production support tickets for the project
• Got appreciation from client for carrying out work within the tight deadlines
• Have received multiple monthly submit for the exceptional performance

Confidential

Solution Architect / Project Manager

Responsibilities:

• Developing Project management solutions for other teams
• Designed and implemented large scale programs with more than thousand projects in each program
• Designed smartsheet solutions which involves fetching the data from other source systems (integrated in-house applications)
• Provided technical support to multiple smartsheet solutions (i.e., changes, enhancements, and bug fixes to existing smartsheet solutions)
• Coordinated and drive project activities to deliver required functionality on time and within budget
• Closely monitor project resources, tasks, risks and milestones
• Managed and validated multiple solutions created by a team of smartsheet solution builders
• Reviewed and advised changes/enhancements to existing smartsheet solutions
• Excellent communication skills, handhold customers from the concept till the final product
• Collaborated across multiple teams and successfully designed & implemented smartsheet solutions based on the stakeholder requirements
• Planned and scheduled project timelines
• Identified and tracked key project milestones
• Reported regular progress via weekly report, monthly report to the Stakeholders

Confidential

 Project Lead

Responsibilities:

• Lead project team and was responsible for the daily work allocation to the team members.
• Identified and tracked key project milestones
• Planned and scheduled project timelines (activities, tasks, dependencies, and resource allocation
• Collaborated effectively with the program management office
• Documented the project plan with clear responsibilities
• Monitored and communicated progress of project delivery in terms of cost, forecast, schedule and assessment of risks/issues
• Translate stakeholder requirements into functional specifications and process diagrams
• Co-ordinated with the Development and testing teams and clarified requirements
• Conduct user acceptance testing to verify the client needs are meet
• Communicate client business requirement by constructing easy to understand data and process models
• Got Appreciations emails from the Client and Delivery Managers for the Work carried out during the project.
• Received appreciation from the management for the Zero-Defect Free Delivery in Production.