SUMMARY

• Over 8+ years of experience as a Business Analyst in the Property & Casualty domain. Insurance BA with extensive experience in Agent Front End, ClaimCenter, PolicyCenter and BillingCenter.
• Solid knowledge of Waterfall and Agile methodology and Project Management Tools.
• Expert in commercial Property and Casualty and Personal Lines Insurance experience with national carriers.
• Extensive industry knowledge in the areas of advanced project management methodologies, systems integration methodologies, industry trends, and application software.
• Experience in Insurance Industry related to various Policy Management Systems with a concentration in Guidewire.
• Experience working on Guidewire ClaimCenter, PolicyCenter and BillingCenter.
• Experienced in extensive configuration of Guidewire ClaimCenter.
• Experience in Workers Compensation and Personal Auto Insurance modules in Guidewire PolicyCenter
• Worked with Guidewire Claim Center's rich functional depth to end - to-end claims lifecycle management improvements.
• Worked on reporting and estimates for Property & Casualty (P&C) on Guidewire Claim Center implementation.
• Strong Knowledge and hands on experience of SDLC methodologies and Business Process Models (BPM) like Agile Modeling, Agile Unified Process (AUP), Waterfall, Rational Unified Process (RUP), Scrum.
• Proficient in gathering and analyzing the Business Requirements, documenting System.
• Expert in the Property, Casualty, Annuities, Disability, and Supplemental Insurance policies include administration, sales, customization, claims, pensions, and CMS.
• Worked with defect tracking tools like JIRA, and Quality Center.
• Excellent knowledge and experience of creating source to target mapping, edit rules and validation, transformations, and business rules.
• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project follow the Business Requirements.
• Experience in various Insurance Policy Administration Systems (PAS) / Point of Sale (POS) applications including Insurity, Steel Card, RapidSure, and Duck Creek.
• Skilled in preparing business requirements document (BRD), functional and technical specifications, systems design, and requirements specifications.
• Solid Experience in developing Scope/Vision Documentation and Project Plan.
• In depth knowledge of USA Property & Casualty Insurance Market, Large Account Risk Pricing Tools, Reinsurance market, Business reporting (both Facultative and Treaty), Ceded - Assumed, Retro Business, Reinsurance Accounting, CAT Bonds, ART (Alternative Risk Transfer) Tools.
• Proficient in MS Office Excel, Access, PowerPoint, Visio.
• Extensive experience in Business Process Reengineering (BPR), e - filing process and Software Development.
• Key Skills include Relationship management, Process Improvement, Project Planning, Implementation Management, Workshop facilitation, Functional Requirement Creation, Prototype development, UAT testing, End User support & Training.
• Experience in the documentation of system and business requirements and specifications, design and development of use and test-case scenarios and root-cause analysis, GAP analysis, developing test plans, conducting user acceptance testing, training, and implementing new processes and technology.
• In depth knowledge Rational Unified Process (RUP) methodology, Use Cases, Software Development Life Cycle (SDLC) processes, Object Oriented Analysis and Design (OOA/D).
• Creative and aggressive self-starter with integrative thinking skills, capable of forming and maintaining positive and productive working relationships in internal, external, independent, and team environments.
• Highly motivated, organized and results and detail oriented with excellent interpersonal, communication and presentation skills. Proven capability of adapting to new and fast changing technologies.
• Build strong relationships within the business units and support functions to understand the business needs.

PROFESSIONAL EXPERIENCE

Sr. Business Analyst

Confidential - Columbus, OH

Responsibilities:

• Guidewire Claim Center is the project which was undertaken to upgrade the current Claim System to track its claim for both their owned Policy holders and third-party applications.
• Involved in developing tactical and strategic metric reports to measure and track trends to make timely appropriate recommendations to support corporate initiatives and enhance results.
• Worked with catastrophic risk assessment models, property exposure and loss data along with other general insurance aspects. Uses the Guidewire Claim Center for the claim management system for property and casualty insurance.
• Involved in designing and documenting workflows and research metrics driving outcomes.
• Conducted walkthrough of BRD in the JAD Sessions with users and developers. Collected specific information to include in the Functional Requirements Document FRD.
• Involved in creating data models for the data warehouse and specify data mapping documents from specific data sources.
• Proposed and prepared a template for storing e-mails exchanged by the Product Analysts, Underwriters, Business Analysts for easy reference and retrieval of information in preparing requirements document.
• Monitored claims operations metrics to ensure the operational effectiveness of the captive insured's business units and stakeholder medical malpractice claims operations.
• Coordinated with QA team in preparing for compatibility testing of Guidewire solution.
• Managed/coordinated key claims operations projects including creating and maintaining project plans and schedules from concept to final implementation.
• Created test plans and executing testing for application enhancements for captive claims operations.
• Created objects from XML documents. Involved in Logical Physical Data Modeling. Database Schema design and modification of Triggers, Scripts, Stored Procedures in Sybase Database Servers.
• Responsible for the development of a Data Warehouse for personal lines property and casualty insurance.
• Compared Mainframe Output with Dragon Output for both Homeowner and Auto Insurance.
• Involved in developing Data Flow Diagrams and Data mapping agreement, illustrating the flow of data from the front-end Guidewire Claim Center into the Application database Tables.
• Preparing and updating functional requirement specification document for Guidewire Claim Center 7.2 configuration on the out of box functionality.
• Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• Worked on an application that took care of online account services which included Bill paying, checking the bill history, changing customer profile, ordering auto insurance ID cards Worked on Commercial Lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• Interacted extensively with Under Writers on training them and getting their requirements.
• Involved in developing comprehensive system test scenarios and test scripts. Responsible for performing back-end analysis and testing using SQL queries.
• Analyzed and documented Reinsurance Claims, Billing Collections, and accounting modules of the application.
• Partnered with the technical areas in the research and resolution of system and process problems especially related to Power Builder platform.
• Provided customer service and support for Property Casualty risk management needs.
• Exposure to Client/Server, Web Application developmental tools and Software development and design.
• Advised management on improvement strategies, Competitive & Profitability Analysis.

Business Analyst

Confidential, Columbia, MO

Responsibilities:

• Engaged primarily in property and casualty insurance P C, focusing on specialized commercial products for businesses. Guidewire Billing Center is a comprehensive web-based enterprise application that coordinates, executes, and records receivable transactions. Billing Center supports both direct bill and agency bill.
• The objective of the Billing Center system is to process the billing instructions from a policy administration system, calculate the premium due on a policy or account, schedule the payments on a policy, manage the payments made by insured and producers and manage the commissions that are payable to agents.
• Documented Business requirements in Business Requirements document (BRD) for Property & Casualty - Personal and Commercial insurance lines: Workers’ compensation, Homeowners, General Liability.
• Worked with Guidewire Suite to initiate projects and resolve defects in the Policy and Claims Center Module.
• Worked explicitly on PolicyCenter implementation, Guidewire Rating engine, Data Mapping and Document Management System.
• Worked in Guidewire PolicyCenter and Claims Center projects both in integration and configuration.
• Participated with the business team in the creation/completion of project charters and project scope for Guidewire PolicyCenter projects.
• Involved with the team supporting the integration between Guidewire and Thunderhead.
• Prepared Functional test flows for personal lines auto (major) and property and casualty policy administration quick quote and full applications.
• Involved with the team implementing Agile - Scrum methodology throughout the process life cycle.
• Worked with the team performing ODS (Operational Data Store) testing for different commercial and personal lines policies whose policy data is extracted in Guidewire and Policy Administration Systems and Claims.
• Involved in gathering requirements for both Personal and Commercial lines Property and Casualty Insurance including policy, claim and billing processing.
• Worked closely on Policy and ClaimCenter, Customer Portfolio, Forms team to test the integration between these services.
• Worked closely with Guidewire Developers to understand the Guidewire Policy and ClaimCenter functionalities.
• Worked on creating a User Story Index explaining the development life cycle consisting of 'Release Planning' and 'Iteration Planning' phases.
• Responsible for the development of a Data Warehouse for personal lines property and casualty insurance.
• Worked with the team mapping Guidewire BillingCenter UI details with the Forms attributes.
• Worked on writing Forms Inference, packaging, and sequencing business requirements.
• Conducted JAD sessions with CRM SMEs, system architects, technical teams, and other stakeholders for open and pending issues.
• Worked on designing and developing the Test plan and Test case documents.
• Designed Use Cases using UML and managed the entire functional requirements life cycle using RUP and conducted UAT sessions to approval.
• Worked on managing requirement activities using an iterative and incremental methodology such as Agile using User stories and Acceptance Criteria.
• Conducted Gap Analysis for the system considering AS IS and TO BE features and documented the FRDs and BRDs for Ecommerce projects.
• Created the Traceability Matrix to ensure that all the user stories are being tested and covered in the testing plan.
• Worked with the team designing and implementing SQL queries for QA testing and report / data validation.
• Worked closely with the PolicyCenter and Claims Center team to find and resolve the gaps between Guidewire PolicyCenter and ClaimCenter Forms.
• Worked Closely with PolicyCenter and BillingCenter team to setup the coverages and help PolicyCenter team to create story cards according to the required Billing forms.
• Worked closely with Integration team to make them understand Form’s business requirements and data requirements.
• Worked with QAs to make sure test scenarios are as per the business requirements, reviewing the test results to give the Product Signoffs.

Business Analyst

Confidential - New Jersey, NJ

Responsibilities:

• Gather requirements by conducting meetings and brainstorming sessions with end users and SME and document them using Requisite Pro - the documentation tool offered by Rational.
• Triage critical Workers Compensation claims and ensure the proper involvement by all claim professionals and Business Partners to achieve the best outcome for our employees/customers supported the Enterprise Research Analytical Platform (eRAP) for Corporate, Claims, Commercial Lines and Personal Lines Actuarial department.
• Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database.
• Perform Gap Analysis of the processes to identify and validate requirements.
• Involved in developing program specifications for various insurance applications handling life, disability income, and annuity policies.
• Involved in implementing Guidewire Policy Center through an Agile Scrum development model.
• Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.
• Created UAT plans with several test cases for each project to ensure that the system runs smoothly after the proposed enhancements or changes have been made.
• Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements, and architecture perspectives.
• Facilitated Joint Application Development sessions and facilitated stakeholder meetings to identify business process and requirements; exhaustive management of project requirements using CaliberRM.
• Explained Property & Casualty terms, Insurance Rules, Workers Compensation, Claim to the Dev team.
• Conducted meetings and understood the requirements of the sales and marketing team.
• Organize requirements into high level Use Cases and low-level Use Case Specifications and modeled them into UC, Activity and Sequence Diagrams using Rational Rose and MS Visio.
• Worked on the Guidewire Policy Center, Billing Center, Claims Center.
• Apply UML notations and methodology in developing models that accurately represent the business process and workflows and clearly communicate them to the stakeholders.
• Conducted Gap Analysis of As-Is & To Be State for new Online Banking and Money Movement Platform.
• Used MS SharePoint for the purpose of managing documents and for hosting websites which was used to access shared workspaces and documents.
• Facilitate JAD sessions involving the management, development, and user teams for clarifying requirements and facilitating better communication.
• Coordinate and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines.
• Assure that all Artifacts are in compliance with corporate SDLC Policies and guidelines.
• Review the Test Plan developed by the testing team for testing the application.

Business Analyst

Confidential, Ewing, NJ

Responsibilities:

• Responsible for rating multi-line policies. Manual rated Property, Liability, Auto and Workers Compensation policies. Conducted training classes for Auto and Workers compensation rating.
• Responsible for elaborating Billing Center configuration user story such as Invoicing rules, Delinquencies, Claims Cancellation, Automated disbursements, Claims Rewrites, Claims Reinstatements, Billing Parameters, Fees, and Payment distribution rules, etc.
• Responsible for elaborating Billing Center integration user stories such as Integration to Agency Management system, Process commission payment via Enterprise Payment Services, Integration to commission management center, BC to PC custom integrations, etc.
• Writing user stories for Business Process Flow, System Integration Testing based on the Configuration requirements of Guidewire Policy Center for Personal Auto LOB.
• Analyzed standard industry practices of back-office applications of Insurance Company, underwriting and claims administration with the help of Subject Matter Expert.
• Speaking customers with inquiries and changes to homeowners and automobile insurance policies via telephone or written correspondence.
• Worked on Guidewire Policy Center for Policy creation and maintenance using different Policy Transactions for Auto and Property (including Homeowners).
• Worked with the business users and product owners to modify/add requirements to address multiple enhancements that are needed to fix any issues with previously implemented functionality in Billing Center
• Analyzed scope of the Edge project was to create a Web-based application for agents to submit and maintain commercial insurance claims.
• Marketed and sold personal auto, home, umbrella, and related property and casualty insurance coverage.
• Design and Develop application flow as per business requirement.
• Work on the Data Modeling, Entities and Attributes of the Data points and Templates. Building API in XML based on the requirements.
• Participated in backlog grooming sessions to identify user stories for future sprints. Analyzed the backlog in order to place all user stories in most effective and accurate sequence.
• Conduct demo/conference pilot sessions to present both custom and Out of the box Billing Center functionality to business.
• Create process flowcharts for various issues in Billing Center functionality and help perform gap analysis.
• Conduct Agile Scrum Meetings to review the day-to-day progress when Scrum Master is out of office.
• Worked with the Billing Representatives team on various customizations on the Billing Screen.
• Participate in requirement walkthroughs with the Dev and QA teams with the aim to develop testing strategies and test plans such that test cases reflect user needs.
• Assist the QA team by reviewing test cases and clarifying requirements to ensure complete coverage of requirements.
• Execute smoke testing and review results to ensure the major functionality is working as per the requirements.

Business Analyst

Confidential, Middletown, CT

Responsibilities:

• Gained knowledge working on the enhancements of the web portal of ‎ Electronic Claim Submission process.
• Involved in conducting user interviews and JAD sessions with end users, stake holders and developers to gather functional and nonfunctional requirements of the system, and creation of user stories.
• Obtained knowledge in managing Output Release Production of all business issues in Annuities, involving implementation of new or enhanced features to statements, confirmations/letters, contracts, applications, and/or products.
• Worked with the team creating functional business specifications for all new features and enhancements to output related to Annuities in client-server-based environment.
• Worked on assessing the flaws in the existing as-is system and made clear recommendations of business process improvements and BPR and incorporated them in the to-be system design.
• Obtained knowledge in testing validating and integrating of the calculation engines for Deferred Annuities, Past Services Pension adjustments.
• Worked on analyzing the as-is and to-be systems to perform GAP Analysis and make recommendation for system enhancement.
• Involved with the team developing and updating data mapping document at each phase of development.
• Obtained knowledge in writing business requirement specification (BRS) and functional requirement specification (FRS) documents as per the business requirements and process flow.
• Worked along the team implementing COTS within Procurement business processes.
• Involved with the team performing Impact analysis of COTS on the interface between systems engineering and software engineering.
• Worked on developing UML Use Case diagrams for faster and more efficient communication with stakeholders, by utilizing MS Visio.
• Have been assisted by the team making sure current project requirements are being met by using Requirement Traceability Matrix (RTM).
• Actively involved in creation of the UML diagrams such as sequence, activity, and class diagrams for certain modules of the application using MS Visio and Rational Rose.
• Carefully participated with all members like Openers, Relationship Managers, Underwriters, Quality Assurance, Final QA and Closing and helped write requirements, design documents, design software specifications etc.
• Used Rational Clear Quest for all types of change requests, including defects, enhancements, issues, and documentation changes with a flexible workflow process.
• Excellent knowledge in gathering the requirements from external dealers, tested the test annuities contracts which were received.