SUMMARY

• Around 7 years of diversified IT experience working as a Business Analyst in various domains.
• Strong understanding of project life cycle and SDLC methodologies including Waterfall and Agile (Scrum).
• Results - driven, highly adaptable professional with good experience as a Business Analyst in the Insurance Services, experienced in Gathering/Defining/Writing analyzing & Managing Requirement.
• Proficient in using UML for Business Process Modeling, Use Cases, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams, Wireframe prototypes and document them using Microsoft Visio.
• Hands-on Experience in Service Now, Web Services; ticketing systems, user interfacing, service management, and procedures to planed and accomplish goals.
• Experience with ITIL (Information Technology Infrastructure Library) process framework and ITIL implementation to manage IT services.
• Extensive experience in analyzing and gathering requirements
• Excellent in design and review of various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and Test Documents
• Experience conducting User Acceptance testing (UAT).
• Proven success as a business analyst through the years, providing a well-balanced understanding of business relationships, business requirements, and technical solutions.
• Strong working experience with agile methodologies.
• TEMPEffective in executing multiple tasks and assignments ahead of schedule.
• Worked on multiple data analysis task to analyze data, tables and other database contents.
• Advised management on improvement strategies.
• Highly TEMPeffective management and organizational skills with ability to prioritize
• Demonstrated ability to identify root causes of problems considering both the long and short-term impact of proposed solutions and developed workable solutions.
• Ability to manage (Multiple) project tasks with changing priorities and tight deadlines.

TECHNICAL SKILLS:

Project Methodologies: Agile, Waterfall

Business Modeling Tools: Rational Rose, MS Visio.

Requirement Management Tools: Rational Requisition, JAMA

Defect Tracking Tools: Rational Clear Quest, HP ALM

Operating Systems: UNIX, Windows

Business Applications: Microsoft Office Suite - MS Word, Excel, PowerPoint, Outlook.Best Practices ITIL, ITSM

PROFESSIONAL EXPERIENCE:

Confidential, Albany, NY

Senior Business Analyst

Responsibilities:

• Extensively involved in Gathering and documenting IT teams facing common Issues and giving recommendations for Incident and Request Management utilizing ITIL and ITSM concepts.
• Contributing to development of problem management process for enterprise systems following ITIL methodology.
• Utilizing ITIL & ITSM concepts to provide incident, change, and problem management.
• Hand on Experience with ITIL (Information Technology Infrastructure Library) process framework and ITIL implementation to manage IT services.
• Experience in Service Now tool, ticketing systems, user interfacing, service management, and operational day to day activities.
• Conducting industry, competitive and State analyses (strategic, financial, operational), business case development, as well as market research for benchmarking
• Performing PMO activities related to project time tracking, work plan updates, status reporting, service metric reporting, and related project administration tasks.
• Design, Promote and Execute an ITIL support model designed for impending on-boarding of application support associates for application enterprise deployments.
• Researching on ITIL Service Asset and Configuration Management’s best practices.
• Knowledge on Configuration Management Database (CMDB) participated in defining and gathering requirements on relationships between servers with CMDB and server and storage experts.
• Working on multiple data analysis task to analyze data, tables and other database contents.
• Preparing Use Cases, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams, and Business Processing Modeling using Microsoft Visio.
• Documented As Is and To Be process for all the IT teams.
• Extensively involved in gathering requirements from Business side, End users and working closely with IT Project manager, Key stakeholders and developers
• Acting as liaison between external clients and SMEs to generate and standardize product requirements specification documents such as URS/FRS/Use Cases.
• Extensively involved in gathering requirements, documenting those requirements in JAMA and keeping track on all requirements being developed by developers for various small projects
• Participating in Unit testing and User Acceptance Testing (UAT).
• Responsible on working on Microsoft Visio by creating workflow of Incident, Request and change management of different teams and trying to improve their processes.
• Strong working experience with Agile, Waterfall methodologies.

Confidential, Solon, OH

Business Analyst

Responsibilities:

• Extensively involved in implementation of TEMPeffective requirements practices, including gathering User Requirements, and analyzing User Requirement Document (URD), and functional specification document (FSD), use and continuous improvement of a requirement gathering processes.
• Contributed to development of problem management process for enterprise systems following ITIL methodology.
• Utilized ITIL & ITSM concepts to provide incident, change, and problem management.
• Design, Promote and Execute an ITIL support model designed for impending on-boarding of application support associates for application enterprise deployments.
• Applied RUP methodology with its various workflows, artifacts and activities to manage life cycle from Inception to Transition phase.
• Acted as liaison between external clients and SMEs to generate and standardize product requirements specification documents such as URS/FRS/Use Cases.
• Employed UML methodology in creating UML Diagrams such as Use Cases, Sequence Diagrams, State Diagrams, Activity Diagrams and business process and workflows.
• Strong working experience with agile methodologies.
• Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database.
• Prepared documents such as Project Scope, Project Vision, Project Success, Business Requirements, Functional Specification, Data Warehouse Process Flow (SQL queries & Crystal Reports) using MS Office (Word, Excel, Visio) and dashboards.
• Involved in Business process modeling.
• Performed User Acceptance Testing (UAT) for various web based and database related applications.
• Created and submitted project status reports using Dashboard features and created Portlets to report testing status for different projects involved using Team Foundation Server.
• Interacting with the development and testing teams to improve overall quality of the software.
• Developed Use case, Functional, Object diagrams using Rational Rose.
• Implemented and oversaw the ongoing execution of the ITIL best practice frameworks.
• Actively worked with developers as needed to isolate the Root Cause Analysis of defects
• Interacting with other teams through walk-through, teleconferences, meetings, etc. to resolve various issues.
• Performed Regression Testing, UAT and Ad-hoc testing.
• Managed the milestones and make sure of their completion within the established timeline.

Environment: Windows, RUP, UML, SQL, Rational Tools, MS Visio, MS Word, Excel, PowerPoint, Access.

Confidential, Philadelphia, PA

Business analyst

Responsibilities:

• The system operations team was called in on bridge to confirm the critical errors.
• As a BA, I will test the contract on the website and confirm either if the defect exist or resolved
• The time of duration of fall out was used to decide the severity and the customer facing impact.
• Executive summary for the high impacting system errors was sent to the execs.
• Created Problem Management (PM), Release Management (RM), and Change Management (CM) Enterprise policies in accordance toITILstandards.
• Assist in creating a process for initiating services and processes from start to acceptance and steady state usingITILstandards and practices.
• Identify gaps between wat is deployed and ITIL and Service Now Best Practices.Billing Analyst:
• Retrieving all the instance of data mapping errors from database on Confidential .com caused due to Biller rules
• Collecting and triaging the high priority data mapping issues dat TEMPhas high impact on buyflow in production environment of Confidential .com
• Organizing daily meeting with billing agents to discuss the major data issue dat stopped customer purchasing online
• The risk analysis on buy flow Confidential .com with the change in mapping
• The service request for the defects was created with analysis and sent to the markets for the RCA and impact.Content Management (CMS)
• The testing on the website in all browsers to see the content issue
• Recreating the defect seen in content on Confidential .com
• The tracking ticket with RCA was handed to the Content teams to update the CSS file and republish the content in Content Tool (SiteCore).
• Collecting all evidences of vendor escalated defect
• Provide the primary reason dat issue was seen and estimated time of fix in future code changes.
• The intake number related to change was kept for the tracking to confirm if the issue still exists as per the monthly code changes in production for Confidential .com

Environment: Remedy, SOAP UI, Service Now, My SQL Server, Billing Database (Vantage), SiteCore, MS EXCEL, MS Visio, Oracle RDBMS (Backend), Oracle Developer 2000 (front end), Omniture (Analytics tool).

Confidential

Business Analyst

Responsibilities:

• Gather Business Requirements from the Business users, Subject Matter Experts (SMEs) and document the requirements in the BRD.
• Utilized data flow diagrams, use case diagrams and process flow diagrams to represent information provided by the Business Owners.
• Responsible for understanding, articulating, extracting, and refining user requirements by conducting JAD sessions.
• Facilitated meetings & interviews with Business Units and Technical Supports & Development team, identifying the business flows and process flows, conducting detailed and comprehensive business, functional & system analysis.
• Analysis and Design of existing transaction sets, and modification of these transaction sets to ensure HIPAA compliance.
• Performed Functional, Integration and Regression Testing.
• Analysis of inbound and outbound interfaces and extensions to Trizetto’s FACETS Claims Processing system.
• Worked in FACETS Reconfiguration of member/subscriber, Data Element Definition and Usage with values and completed configuring FACETS Applications like Related Entity, Parent Group, Group, etc.
• Configured the Billing Module dat includes fee rate, premium rate, and invoices.
• Analyzed data and created reports for all issued Action Items.
• Extensive backend testing using SQL queries, generating the reports to ensure the data integrity and validate the business rules.
• Participated in solving Billing issues from the FACETS Problem Log for Trizetto’s and Billing Entities.
• Analysis and Design of the Trizetto’s FACETS Data Model to ensure optimal system performance and tuning.
• Involved in bug tracking and defect prevention activity, configuration management and UAT.
• Involved in performing GAP analysis and highlighted related issues.
• Wrote requirements to develop Web based Reporting tool which will be capable to generate recurring reports, Ad-hoc reports, and track reports.
• Used MS Share point to store all Project Artifacts.
• Documented the Requirement Traceability Matrix (RTM) for tracing the Test Cases and requirements in MS Excel.
• Worked on various procedure codes dat leaded for Fraud and Waste cases.
• Helped client recover millions of dollars by identifying fraud claims.
• Met the state and federal standards and worked on coding standard to meet the HIPAA compliances.

Environment: MS Project, Visio, MS Office, Windows XP, SQL, XML, MS Word, MS Excel, MS Power Point, Java