Summary

• Certified Business Analyst, Certified Scrum Master, with over 15 years' experience focused primarily on web-based e-commerce B2C, B2B , retail, financial, healthcare and State government applications in Waterfall, RUP and Scrum Agile environments
• Career progression: Developer -> Technical Analyst -> Functional Analyst, Business Systems Analyst -> BA -> Lead BA -> Scrum Master / Scrum Coach
• Ability t fulfill leadership roles Lead BA, Scrum Master, Scrum Coach , as well as Sr. BA, and Sr. BSA roles. Ability t fulfill multiple roles simultaneously

Lead BA, Sr. BA, Sr. BSA Experience 15 years :

• Responsible for as many as five BAs. Assigned, reviewed strategy, reviewed/approved work
• Elicit and validate stakeholder business requirements. Negotiate to elicit their real needs
• Document requirements / specifications in any format
• Ability t communicate at the appropriate level when addressing, presenting, or creating artifacts for management, stakeholders, product owners, UX teams, architects/designers, functional/technical analysts, developers, testers, etc.
• Development background enables creation of optimized artifacts, i.e., they contain only what is necessary for UX teams, architects, analysts, developers, testers, etc., to complete their work with minimal to no additional clarification or information required. Consistently reduce time to market especially in the case of co-located development / testing teams
• Ability to decompose and comprehensively document legacy systems

Scrum Agile Experience 5 years including BA, BSA, Scrum Master, and Agile Coach roles :

• Three years as a Scrum Agile team member Lead BA, BA, BSA roles
• Proposed including a brief additional specification artifact t User-Stories only when Acceptance Criteria could not provide the necessary detail to enable sufficient development/testing. Cut time to market especially for co-located dev/testing teams
• Tw years as Scrum Master while simultaneously performing Lead BA role :
• Facilitate, ensure adherence to Scrum Agile framework
• Strong team building and continuous team improvement skills
• Maintain and report team Sprint, Release and Velocity progress
• Work with Product Owner to create/maintain a prioritized, transparent product backlog
• Mentor teams and individuals on Scrum Agile framework
• One year as unofficial Scrum Coach while simultaneously performing BA role :
• As the team BA, once on-boarded, took the initiative to utilize Scrum Agile skills to coach a team that was unsuccessfully utilizing a combined Waterfall/Scrum Agile SDLC. Improved productivity utilizing those agile practices mgt. allowed to be implemented

Skills

Professional Experience Detail

Confidential

Sr. BA, Sr. Business Systems Analyst BSA

• Cisc E-commerce Workspace CCW - B2C, B2B
• Client facing, Current State Analysis, Requirements Elicitation, Future State Analysis, Gap Analysis BRD, FSD, Test Cases, responsible for three BA/BSAs, Waterfall SDLC
• Quote t Order Team Order Capture Lead functional aspect of a staged migration of Cisco business from Oracle 11i to Oracle R12 on a legal entity-by-entity basis
• Invoice to Cash Team Convert CCW from displaying dynamically rendered customer invoices from history , t retrieving PDF invoices, created during order booking and stored in Oracle R12 image database IPM .
• Ultimate Consignee Identify the actual end-user of goods and services. A US government regulatory requirement affected both B2B and B2C processes from order capture through supply chain and the governmental reporting data warehouse
• Quotes / Invoices in Native Currency Analysis and specification of quote and invoice processes t display native currency, instead of USD, based on new customer profile attribute.

Confidential

Lead BA

• Enterprise SDLC Analysis IBM Jazz Implementation
• Client facing, Current-state analysis, Process flows, customized SDLC procedure and artifact user documentation, by project team, general SDLC / Jazz user documentation
• Analyze and document enterprise-level current state SDLCs and Stage Gating processes
• Locate all SDLC and Stage Gating artifact templates
• Validate documentation and artifact templates with governance team
• Coordinate with COTS vendor installing IBM Jazz platform
• Create comprehensive Jazz User Guides, customized for teams that employ the Waterfall SDLC, and teams that employ the Scrum Agile SDLC

Confidential

Sr. BA, Scrum Agile Coach

• Web Portal e-Commerce Learning Store B2B, B2C
• Client facing, Current State Analysis, Requirements, User-Stories, Use-Cases, Page Mockups, Liferay Web Portal, Rally, Modified Scrum Agile SDLC
• Completed User-Stories and Use-Cases for a new Product Catalog Management Administrative dashboard, including all functionality t enable the management of a new n-tier product catalog structure. Functionality includes category and product creation, modification, mapping, display, removal, arrangement, activation/de-activation, exporting, reporting, downloading, etc.
• Completed agile User-Stories for Product Catalog Management permissions for various levels of internal and external administrators at the category and product level
• Completed stakeholder review and approved QA test cases
• Coached team on Scrum Agile framework. Implemented those aspects of the framework that management approved.

Confidential

Lead BA, Sr. BA, Scrum Master

Lowes.com WebSphere e-Commerce Website B2C

As Lead BA / Sr. BA:

• Responsible for two BAs, Client facing, Requirements, JAD, Workflow/Process flow diagrams, Current /Future State/Gap Analysis, Business Requirements doc BRD , Business Solution doc BSD , User-Stories, Use-Cases, WebSphere Sterling e-commerce, ESB Enterprise Service Bus , VersionOne, Waterfall and Scrum Agile SDLC. Participated in comprehensive Scrum Agile training provided by a third-party vendor in-house. Coaches remained on-site for over a year
• Shopping Cart Lead BA role, responsible for all Shopping Cart functionality.
• Secure Checkout Lead BA role responsible for all Secure Checkout functionality
• Convert t Centralized Web Services SOA
• Enterprise initiative in multiple ongoing phases that:
• Centralized website functionally for use by multiple selling channels using web services SOA
• Specified integration with Akamai
• Documented current state via comprehensive process flow diagrams
• Elicited requirements from IT and Business SMEs
• Identified specific functionality that could be moved out of the presentation layer and int web services. Presented and received approval from IT / Business management.
• Defined / specified Cart and Secure Checkout web services
• Defined / specified conversion of Cart, Secure Checkout and Order Confirmation processes to use the new web services, including interface and ESB orchestration
• Defined / specified interface to Sterling e-commerce for fulfillment
• Created future state-process flow diagrams, UI prototypes, and presented to IT, Business and Centralized Services teams, tweaked and received sign-off
• Wrote multiple Use-Cases for Cart, Secure Checkout and Order Confirmation
• Wrote multiple User-Stories after conversion to Scrum SDLC maintained product backlog
• Reviewed and validated functional test cases

As Scrum Master:

• Replaced departing Scrum Master while continuing to perform Lead BA role
• VersionOne, Planning Poker
• Two-week Sprint cycle

Facilitated Team Scrum Meetings:

Daily Standup Team, Product Owner optional PO

Sprint Planning Team and PO:

• Team sized/re-sized upcoming User-Stories based on PO priority and input
• PO documented results in Product Backlog
• Team determined which User-Stories that could be included in the upcoming Sprint based on PO prioritization, complexity, and team velocity
• Documented results in Product/Sprint Backlogs as determined by PO/team
• Updated Sprint Backlog with tasks, estimates and resource allocations as determined by team

Mid-Sprint User-Story Grooming - Team and PO:

• Sizing refinement of previously reviewed stories, based on add'l PO input
• New stories presented by PO for sizing
• PO documented results in Product Backlog
• Meeting optimized Sprint Planning meeting

Sprint Review Team, PO, Stakeholders:

• Demo those User-Stories considered done , to PO and Stakeholders
• Discussed overall progress using the Release Plan maintained by PO
• Discussed re-prioritization of User-Stories when applicable
• Discussed stakeholder comments, requests, etc.
• PO documented any changes in Product Backlog

Sprint Retrospective Team only unless team requests additional attendees :

• Team determined what went right and what didn't during Sprint
• Team determined process improvements to be applied to upcoming Sprint
• Team determined process improvements to be applied to future Sprints
• Documented results and ensured implementation of process changes

Attended Departmental Scrum Meetings:

Scrum of Scrums

• Department consisted of eight Scrum teams Pods
• Ensured that PO cross-team coordination was taking place
• Discuss status and mitigation of any cross-team issues

Confidential

Sr. BA

Inter-Plan Program Medicare Advantage PPO Network Sharing

• Client facing, Current State Analysis, Requirements Elicitation, JAD, Process diagrams, Use-Cases
• Enhance Medicare Advantage to provide Provider Network access to members
• Develop Requirements Management Plan RAMP
• Planned and facilitated requirements and business rule gathering/validation sessions with external third-party vendor AMISYS
• Document current state of the ITS/IPP/AMISYS systems via process diagrams
• Translate association requirements into local system functional requirements
• Elicit and validate client requirements
• Assist in developing future state design
• Write, validate and obtain signoff on Use-Cases
• Mentoring and establishing standards for business analyst team members

Confidential

Lead BA

Inventory Supply Chain Portal B2B e-commerce

• Responsible for tw analysts, Windows XP, MS Office XP, PCVS, Client facing, Requirements Elicitation Validation, Current/Future State Process Flow Diagrams, Gap Analysis BPR , Functional and Technical Specifications, Vendor Interface, Presentations, Mainframe analysis.
• Analyze existing mainframe system and document current state process flows
• Document extension points for bi-directional interfaces with vendor
• Elicit validate client requirements
• Document high-level Future State process flows and present to management
• Document high-level and detail-level requirements

Confidential

Sr. BA

Criminal Court Information System Project

• J2EE, Windows XP, MS Office XP, MS Visio, MS Access, DreamWeaver, CVS, Rational Unified Process, Rational RequisitePro, UML, Project Initiation Artifacts, Client facing, Eliciting and Validating Requirements, JAD, Current/Future State Process Flows, Gap Analysis BPR , Use-Cases, UML Diagramming, Detailed Design Specifications, Mainframe Analysis, WebSphere
• Analyzed and harvested business rules from existing mainframe system processes for use in new web-based System.
• Planned and facilitated JAD and one-on-one sessions to elicit and validate requirements from several external NC County Courts
• Created Current State / Future State process flow diagrams
• Developed Future State prototypes
• Created detailed prototypes validate with IT team and Advisory Committee
• Extracted validation and business rules from mainframe system source code
• Created Detail Design Specifications document and presented to project team

Confidential

Sr. BA

Enterprise Real Estate Lease Content Management System

• .NET, Windows XP, MS Office XP, MS Visio, MS SharePoint, CVS, Project Initiation Artifacts, Client facing, Eliciting and Validating Requirements, BPR, Current and Future State Process Flows, Use-Cases, Technical Specifications, Test Cases, Oracle Financials, Skyline Leasing Content management system
• Responsible for creating and updating missing project initiation artifacts
• Worked with COTS and legacy teams to define required interfaces
• Created Current State / Future State process flow diagrams
• Write detail-level requirements elicited from JAD sessions
• Wrote multiple Use-Cases for COTS query and reporting capability defined metadata

Confidential

Sr. BA / Sr. BSA

Enterprise Web-based ERP / MRP / CRM System Project

• .NET, Windows XP, Axure Rapid Prototyping, MS Office XP, MS Visio, MS Access, SQL, CVS, Client facing, Eliciting and Validating Requirements, Current/Future State Process Flows, Gap Analysis BPR , Prototyping, Feasibility Study
• Researched market for COTS packages
• Created the Build versus Buy analysis management decided to build
• Prepared Vision document and presented to management
• Created and validated high-level Current State and Future State process flows
• Prioritized component deliverables with CEO and CIO
• Created Data Flow Diagrams for Sales Forecasting component

Confidential

Sr. BSA

Enterprise Web-based Case Management Project NCFAST

• J2EE, Windows XP, Cloverleaf SOA Server, Applinx Screen Scraper, MS Office XP, MS Visio, Project Initiation artifacts, Current State Process Flows, SOA, EAI, Specs, Mainframe analysis
• Created and Updated RFP document
• Created Project Risk document, Configuration Management document, Requirements Management document and Projected Capacity document
• Analyzed and documented existing mainframe applications, harvested business rules t emulate processing for new web-based system.
• Elicited cross-agency high-level requirements and validated
• Assisted in design of a solution using EAI techniques to leverage legacy
• Created technical specifications and presented to IT team

Confidential

Sr. BA

Web-based Insurance, No Child Left Behind, Teacher Mentoring

• J2EE, Windows XP, Rational Unified Process, Rational tools, Visio, MS Office XP, MS Access, MS PowerPoint, SQL, Client facing, Validating Requirements, BPR, Current and Future State Process Flows, Use-Cases, UML Diagramming, Testing
• Client facing to elicit and validate requirements
• Analyzed existing legacy system and system documentation
• Created and validated Current and Future State process flow diagrams
• Prototyped web pages using Visio
• Created Use-Cases and presented to IT team and clients
• Create UML Diagrams Use-Case, Activity, Class, Sequence
• Worked with systems analyst and created technical specifications
• Assisted in testing application prior to each iterations UAT

Confidential

Sr. BA

Enterprise Licensing E-commerce B2C

• Client facing, Requirements elicitation and validation, Current /Future State Process Flows, Gap Analysis BPR , Use-Cases, .NET, MS SQL Server, MS SQL Server Integration Services SSIS ETL, EAI Adapters, MS Access, SQL, Office XP, MS Visio
• Created project initiation documents and Requirements Management documents
• Planned and facilitated JAD and one-on-one sessions to elicit and validate high-level requirements with several external NC Agencies
• Created Current State and Future State Process Flow diagrams

• Created Gap Analysis
• Designed a solution using EAI techniques Adapters, SSIS ETL to leverage legacy systems databases and files for the creation of new MS SQL databases
• Prototyped web pages using Visio
• Developed Use-Cases and UML Diagrams
• Successfully turned over remainder of project to staff Business Analysts

Confidential

BA, BSA, Developer

Web-based Securities Cost of Carry Project, Multiple Mainframe Projects

• Client facing, Eliciting and Validating Requirements, Current/Future State Process Flows, Gap Analysis BPR , Use-Cases, Functional Specifications, RUP, Rational tools, MS Office, .NET, VB 6.0, IBM MVS, SPF, JCL, CICS, COBOL, DB2, SQL, database and file utilities.
• Assisted in the conversion of two single entity, single currency, mainframe-based Securities Cost of Carry systems Domestic and European to a single multi-entity, multi-currency, web-based system
• Maintained and enhanced a mainframe based Securities Cost of Carry System Domestic
• Created, maintained and enhanced a Securities Cost of Carry System European
• Maintained and enhanced mainframe based Securities Firm Inventory System Domestic
• Created, maintained and enhanced a Shadow Firm Inventory System European
• Assisted in the creation, and enhancement of a Customer Margin System
• Maintained a mainframe based Daily Traders Position reporting system
• Created a Historical Trade History System
• Created an mainframe based Asian Floor Trade Entry System
• Assisted in development of Project Iteration Plan
• Created Current and Future State process flow diagrams
• Designed web page prototypes using VB 6.0 validated
• Created high-level detailed requirements document
• Wrote Functional and Technical Specifications