Career Objectives:

Positions in the areas of: Leadership, Process Improvement/Re-Engineering, Business Process Management, IT Management, Change Management, Project Management, Service Level Delivery Management, IT Optimization/Cost Reductions, Solutions Architect, Capacity Management or Business Risk Management.

Profile of Core Areas of Expertise/Experience:

Senior Managerial Experience / Business Process Design Improvement / Business Change Management / Capacity Performance Management / Service Management / Workforce Demand Management / Strategic Tactical Planning / Six Sigma TQM / Optimization Cost Reduction / Best Practices / Turnarounds / Training / Integrated Planning / Project Management / IT Change Problem Management / Global People Strategy / Vendor Management / Risk Management / Service Delivery

Qualification Summary:

• Broad and diverse background within related IT and Business experience. Record of accomplishments improving operating efficiencies and productivity, reengineering business practices, processes and procedures and enhancing delivery of goods, products and services. Demonstrated success in creating and implementing operational strategies that drive quality, reduce costs and positive impact to bottom line results in very competitive business and technological environments. Expertise at turning around under-performing processes and departments and/or formulating new processes. Performed engagement and customer relationship building, as well as driving project management activities. Expertise in computing infrastructure capacity management as well as workforce forecasting and capacity. Capability of managing/leading small to large projects or Teams, as well as playing role as major contributor.
• Special Skills: Establishing new strategic direction and aligning personnel, processes and services to meet/exceed corporate objectives. Restructuring and improving key business processes in organizations for greater success, cost reductions and driving efficiency. Translation of business requirements into technical requirements/needs. Taking proactive approach to solving complex business issues. Building, leading and mentoring teams to greater productivity. Creative and Innovative. Demonstrating agent of change and challenging status quo.
• Tools/Product Skills: SAS, Mainframe/Mid-range, DR Testing, Virtualization Modernization concepts, MS Products MS Project, PowerPoint, Word, Excel, Visio , SharePoint, ITIL knowledge, SPE, BRD Business Case development, Budget Analysis, EVM/WBS, Clarity/Time Management, Project Charters/Schedules, CMM knowledge, ECMS Knowledge, PPRT, Project SOW, PMO/PMI/PMBOK knowledge, Waterfall/SDLC/Agile Intro, TQM/Six Sigma tools e.g. LEAN, DMAIC, MGP, Pareto, SIPOC, FMEA, MBF, VISIO/ARIS, Control charts, Root Cause Effect, SPC, QFD, Process Design Mapping, Process Cycle Time, E2E Value Stream, Swimlane, RACI, BPM, KANO/VOC/VOA, Problem Statement, Kaizen Facilitation/Continuous Improvement, Process Re-Engineering/QA Cost Reductions, Survey/Stakeholder Analysis .

Career Overview

WORK HISTORY

Current: Various Business Technology Consulting Contract Roles Process Engineering Improvement, Project Change Management . Looking for full-time employment or obtaining major consulting contributor roles in above stated objectives.

Confidential

Job/Role: Project Process Engineering Consultant/Management

Reengineering Performance Management Group

Accomplishments:

• Leading/Assisting with various projects related to business and IT process re-engineering. Created Charters, Workplans/WBS, Resource Plans, Core Team approach strategies, sponsor updates tollgates, Implementation Plans, MGPs, cost benefit and financial analysis, etc.
• Provide project consulting to perform process reengineering project for US Bank's Athena Health Services HMDA Mortgage practices and improvements. Created workplan, process maps, SIPOC, Value Stream Mapping, Project Charter, CTQs, Recommendations Risk Assessment FMEA .
• Provide project consulting to perform process reengineering project for Technical Operations Services ITIL ITSM ATM strategic planning group SLAs, CTQs, Configuration Database/Ticket Handling, etc. . Created agendas, workplans, project charter, etc. and same outputs as above Process Maps, Risk Assessments/FMEA, etc. . Performed data and system integration of right-sizing platforms CMDB/CI's .
• Performed creating project schedules, budgets and resource plans as well as collection of business and technical requirements in the areas of IT Service Management.
• Developed appropriate communication plans and risk management framework for analysis.
• Assisted in developing training documents and plans e.g. Kaizen, Lean FMEA .
• Recommended various OFI's Opportunities For Improvement for our RPM Team.
• Creating senior management deck and Multi-Generational Plan for creation of a Center for Performance Excellence program CoE for Process Re-Engineering at US Bank.
• Created numerous project folders for related process engineering efforts, as well as SharePoint sites for project process information.
• Scheduled project/process reengineering meetings and obtained required project team resources to assist with projects.
• Over 15 years' experience utilizing Six Sigma, Lean, BPM, TQM Project Management practices

Confidential

Sr. IT Business Process Engineer

Accomplishments:

• Led critical Change Process Design effort to analyze and document current state business and process workflow in Capital One's Claims Processing Center for escalated customer complaints and problems. This effort is supporting Capital One's recent Process Excellence company-wide vision.
• Performed initial process framework assessments working across functional areas e.g. Intake Processing center SME's , as well as performing ongoing side by side interactions and coordination with claims processing associates and customer contacts.
• Providing strategic workplans, roadmaps MGP, as well as new current state workflow/process maps, FMEA, RACI, SIPOC and other process support documents.
• Providing six sigma/process engineer coaching/training/best practices for associates.
• Promoting continuous improvement and productivity across lines of business.
• Utilizing Change/Project Management experience in driving for Process Design deliverables. Working with various corporate leadership and other SME contractors/Vendor Management RFP/RFI .
• Providing process recommendations to process owners for measuring and monitoring their processes in an operational production mode e.g. process capability, MSA, CTQs, Primary/Secondary Metrics, Dashboards, etc. .
• Keeping an eye on future state and gap analysis from current state i.e. maintaining parking lot items for improvements such as: imaging efficiency SME productivity.

Confidential

Sr. Business Change Project Manager

Accomplishments:

• Led critical Mortgage Home Loans LAS/HTS initiative called eSignature Project. Project has 2 Phases Phase 1 relates to developing program procedures new process designs to eliminate a critical audit issue for our mortgage origination areas. Phase 2 focuses on vetting and gaining approvals to acquire a Vendor Product to support the elimination of wet signatures for our REO Asset Managers for electronic signature capability. LOB Mortgage Origination impacted areas SS, DIL REO . Vendor Management alignment.
• Provided process improvements to our LAS HTS PMO's for better efficiency of our work flows and documentation as well as productivity of resources. Implemented Lean Six Sigma disciplines.
• The first resource to work on an DBD Define Build Deploy AWE Accelerated Work Effort change management project type as opposed to DMAIC AGILE project types . Utilized Six Sigma FMEA VOC techniques to mitigate risks across project departments.
• Worked with senior management for project budget financials cost plans PCM, etc. .
• Identified best practices and works with various business leaders across various functional organizations. Provide overall coordination of all project deliverables.
• Developed overall plans, scope, communication training plans, test plans, risk analysis, vendor analysis, schedules, SLAs and other key change and project management deliverables across critical work-streams and functions.
• Assisted in developing training documents and plans.
• Performed creating project schedules, budgets and resource plans as well as collection of business and technical requirements.
• Developed appropriate communication plans and risk management framework for analysis.
• Utilized BoA ECMS Enterprise Change Management System project framework/discipline to drive projects.
• Over 15 years in Business Change/Project Management experience, as well as BPM, Process Design Improvement experience.

Confidential

Sr. Business Change/Project Manager

Accomplishments:

• Developed and/or played major role with creation of IOP/ISP PMO portfolio management Process to gather and manage key LOB optimization initiatives.
• Developed and/or played major role in creation of PMO extension for ideation sub-process for gathering new ideas, vetting ideas, prioritization and execution.
• Helped business and IT leaders to identify and implement new processes and/or provided guidance and direction into overall continuous process improvements.
• Worked changes and project directives across many diverse BoA work-streams and LOB functions e.g. Consumer, Small Business Mortgage business units
• Developed new process solutions at the business unit level and at an overall IT support level as well. Drove many Optimization initiatives projects.
• Involved in business strategies and support to drive various process/programs efforts.
• Provided guidance leadership in execution of process management deliverables.
• Created/Drove major process initiative of providing cost saves/reductions for our global Bank's Test Development Infrastructure produced savings of over 2MM for 2011 .
• Coached/Mentored project SMEs in utilization of six sigma tools.
• Created atmosphere for business process management adoption of best practices, tools and policies throughout the organization of business and IT leaders.
• Developed and/or sponsored new strategies and tactics across engagements within our Bank's LOB multi-matrix business functions building proactive relationships.
• Provided consultation, issue resolutions, and business relationships throughout initiative and project life-cycles, establishing customer relationships and partnerships.
• Created various project reporting tools and metrics for communication to management i.e. 4 Blocker, Roadmaps, WBS, Scorecards, Project Budgets/Metrics, etc. .
• Provided various continuous process improvements activities and efforts throughout my career for the past 20 years. .
• Analyzed and/or created numerous BRD's and Business Case documents.
• Completed 4 T O STI Process Risk Audits utilized FMEA for Process Risk Analysis .
• Helped define and manage a portfolio of business process initiatives.
• Utilized various Six Sigma tools in the above efforts e.g. SIPOC, RACI, E2E Value Stream analysis, VOC/VOA, Process mapping, etc.

Confidential

Sr. Business Change Manager

Accomplishments:

• Helped create an Integrated Planning Process to be utilized by our business partners and T O organization. Created presentations to market and align capabilities utilized VOC, Six Sigma Tools, Clarity, ECMS and other resource management tools and systems .
• Created a Workforce Resource Capacity Management Process. Clarity, VOC
• Engaged various business units to produce E2E solutions e.g. areas of IT Planning and Problem analysis, root-cause and solutions . Utilized various Six Sigma tools.
• Performed SME role in developing change adoption content and communications.
• Analysis of current state of business operations versus determining target state.
• Partnered with senior leaders to support assessment of business change initiatives.

Confidential

Sr. Tech Manager

Accomplishments:

• Led 4 Capacity Management Teams Mainframe Capacity Engagement, Midrange Storage Engagement, Capacity Modeling, IT Service Management Data Management/Reporting Teams .
• Created new Capacity Analysis Team Teams Process to interpret business requirements from initiative pipeline to convert/translate into technical requirements.
• Appointed to lead and represent our Risk Compliance efforts with the Bank's Global Risk engagements.
• Led Capacity to create groups strategic RoadMaps LOB Capacity Plans
• Led Capacity Business focus groups to create an E2E Capacity Management Process new Forecasting Process. Utilized various Six Sigma tools.
• Provided negotiations with vendors for capacity and performance management tools.
• Drove vendor analysis via RFP Request For Proposal and RFI Request For Information during procurement process. Drove many Capacity initiatives projects.
• Leader of Capacity Management's role in our BoA's Globalization People Strategy
• Nominated for BoA's highest associate award called Award of Excellence in performance ratings you need to achieve exceeds/exceeds for the whole year .
• Created/Implemented our Capacity Management Business Driver Methodology
• Created a SPE Systems Performance Engineering QA Process to be able to analysis application development efforts before being implemented into production.
• Co-Authored CMG Computer Measurement Groups paper on the Business Driver Methodology Process. Provided Editorial Review services for CMG during 1990's.
• Created a Capacity Performance Management CPM Quality Circle methodology TQM/ITIL framework .
• Received other numerous awards and recognition for avoiding costly upgrades to our Infrastructure and Capacity environments

Confidential

Senior Leader in IT Performance Capacity Management

Accomplishments:

• Assisted Capacity Management associate with various capacity planning activities
• Completely re-vamped system optimization/tuning parameters and internal processes, thereby created a much more efficient and effective performance and service level management environment.
• Established Help Desk performance monitoring schematic for Data Center Operations department.
• Performed capacity performance studies in alignment with business engagements
• Led efforts within Trigon's technology business units for total process improvement
• Brought in TQM leader for IT to adopt quality and process improvement routines into the technical space
• Provided negotiations with vendors for capacity and performance management tools.
• Drove vendor analysis via RFP Request For Proposal and RFI Request For Information during procurement process.
• Created/Implemented concept of Total Process Service Level Management Process called PRISM Process Reengineering Information System Management much like ITIL today . Result was much better customer service and expectations with assigned Process Owners as a result.
• Led Process Improvements to create Trigon's Change Problem Management Process and also led PI Team to create Trigon's Print/Output Management
• Assisted our Business Units with process improvements techniques that helped them automate activities as well as eliminate non-value added processes/steps.
• Utilized various Six Sigma TQM Tools for the above efforts e.g. KANO analysis, Kaizen facilitation, Cause Effort/Fishbone Analysis, etc. .
• Received numerous awards and recognition for avoiding costly upgrades to our Mainframe environment
• Received the Company's High Achiever Award for outstanding associate performance.