Front Office Manager Trainee Resume

PROFESSIONAL EXPERIENCE:

Front Office Manager Trainee

Confidential

Responsibilities:

Work with CRM Salesforce programs & GXP, GPS, MARSHA reservation systems
Teamwork within of multitasking environment and reports preparation
Responsible work with delegations and different groups of tourists,
Supervise the arrival, stay over and departure of all guests of the hotel
Adjust data for bills, advance deposits and all types of payment throughout all external resources
Coordinate and train all new team members
Customer complaints and requests resolutions service
Proficiency in Night Audit by analyzing data

Confidential

Marketing Manager Supervisor

Responsibilities:

Establishes and manages workflow, overseeing deadlines and coordinating schedules
Assist and lead marketing managers in partnership with the respective international brands/companies
Perform all office duties such as ordering supplies, track and report each marketing plan/program performance and results
Close communication work with B2B marketing programs/team cooperation and campaigns
Decode complex technical concepts in non - technical way across all team members
Building up a team: assist in hiring, selection, learning and development of staff HR assistants
Organizing high Performance Management by adopt and oversee faster communication channels

Confidential

Manager of Operations

Responsibilities:

Implemented core standards for new business though out the property with a primary focus on customer service
Developing communication channels through out departments
Efficiently increased occupancy from 52.3% to 76.6% and keep it in that range even in 2020
Oversee the day-to-day management & forecasting.
Overcoming COVID challenges by building new collaborations and maintain performance
Full Responsibility in organising in managing housekeepers and room services
Initiate promotional concepts and building hotel pictures and description on different online platforms
Managing with all booking of guests through "innsoft system" with Airbnb, Expedia, Booking.com
Gained general office helping to the manager with allocating personal stuff and housekeepers, answeringe-mails & phone calls
Independent customer engagement and complaint handling
Worked directly with American customer service
Providing day to day reports equally with General Manager
Managing, calculation orders to re-stock and purchase for the kitchen
Cooking all types of food in the kitchen 15 types of French Crepes and 13 types of American Breakfast, Lunches and Dinners, Quick bites and Comfort Foods.
Cash desk management, cash skims, and register closeouts, revenue reports
Monitoring stuff and work at a very fast and busy pace
Full responsibility for quality, service, cleanliness opening and closing
Assisted with labor management costs, recruiting and new employees
Integrated people skills along with effective customer resolution to alleviate customer conflicts

Confidential

Project Manager

Responsibilities:

Assist with developing processes and performance of the project management delivery
Work with cross-functional teams
Manage day to day activities, setting work priorities, providing all direct reports and documentations
Dynamically adjust schedules as required to support changes in the business and keep projects on schedule.
Directing people to new changes by organizing and minimizing effective information and communication
Navigate in a process of setting vision of tasks and products upon agile methods of management

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