PROFESSIONAL SUMMARY

• Business analyst with seven years of experience in requirements gathering, writing test scripts, documentation, ERP implementation, and spend analysis in Healthcare, Retail, Finance, Insurance, Aerospace, Manufacturing and Oil, Gas Refinery domains.
• Experienced working as a Business Analyst in various roles and functions including Ariba implementation, Concur Travel Expense implementation, Oracle R12, System migration, Creating Statement of Work SOW , Use Cases, Supplier Consolidation, Spend Analysis, Gap Analysis, Demand Analysis, Data and BI integration, Data Mapping, Order management, Vendor management, Reporting, Procure to Pay P2P , Project Management, Contract Management, Software Licensing, Fieldglass, Documentation, Testing, Inventory management, Supply Chain Procurement Metrics, Data Validation
• Created system design, documentation and process modeling for massive worldwide Supply Chain and Procurement ERP system for Concur T E, Ariba Sourcing, Ariba On demand, Ariba Buyer, Ariba Contracts, Ivalua, OneSource, Concur implementation and various other tools.
• Comprehensive understanding of Project Management, Project Plan, use case development, documentation, preparation of test scripts, data consolidation and spend analysis.
• Maintain Project Charter, Project Deliverables Matrix and Project plan and update the team on any changes on priority.
• Experience in Requirements Definition by Eliciting requirements using Joint Requirements Planning JRP sessions, interviews, document analysis, scenarios, brain storming, requirements business process descriptions, use cases, scenarios, business analysis, task and workflow analysis with project stakeholders like Business sponsors and IT sponsors.
• Develop and analyze the documents for consistency, feasibility, and completeness, and then formulate them as Business/ User Requirements/High Level Business Needs and then translating all details in Requirements Report/Business Requirements Document BRD template.
• Documented requirements and training manuals and trained end users on various systems
• Developed Change System Requests CSR for future application updates and managed the user acceptance testing UAT , BRD, Interfaces, Business Process Re-engineering, Test Script Development and implementation of various ERP applications including Ariba, Concur system, SAP, Oracle and OneSource.
• Worked with team of developers to design and implement various Supply Chain Applications across United States, Canada, Australia, New Zealand, India and China
• Led cross functional sourcing teams for different clients and categories and improve relationship and compliance with preferred suppliers.
• Developed metrics on Key performance Indicators KPI for the business.
• Assisted in system support after go-live and helped in resolving gaps identified to improve operational process.
• Work closely with different functional teams to mitigate risks and achieve business goals and meet customer requirements.
• Managed ad hoc team working with major aerospace projects in helping streamline complex supply chain with updated e-supply chain software solution.
• Extensive experience in resolving conflicts, improving supplier relations and transportation logistics, reducing costs and recommend ways to improve operations.
• Manage Procurement projects from inception to completion and training different teams.
• End to end implementation experience in Ariba, Ivalua, Concur, Oracle, OneSource and SAP systems.
• Communicated effectively with the team members, stake holders and remained a focal point of contact for any issue resolution with respect to the requirement and testing of the application.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Concur Travel Expense Business Analyst

• Responsible for companywide Concur implementation for Integra Life Sciences with an in-depth understanding of Concur Expense application and industry standards
• Resolved production and project issues related to the application, including troubleshooting, configuration changes and/ or working with Development in accordance with Sunshine Act and Compliance requirements.
• Consulted with the business clients to determine and document system functional requirements to Implement Concur Expense for US implementation. Create and maintain documentation and procedures related to the application such as: 'Requirements' documents, GAP analysis, use cases, test scripts, system and process flow charts.
• Responsible to update and Manage Issue, Risk, Action and Decision log on a daily basis and share with team.
• Maintain Project Charter, Project Deliverables Matrix and Project plan and update the team on any changes on priority.
• Worked with IT on interfaces between Concur, BI and Oracle R12 and setup of the necessary configuration for implementing Concur
• Plan and prepare end-user and stakeholder communications related to company implementations and other application related activities/events impacting users
• Worked on Expense Reimbursement process with Payroll and Concur as a sub project and successfully integrated ADP, Concur, BI and Oracle R12 for the smooth transition of the process.
• Created and maintained documentation and procedures related to the Concur application such as: Requirements' documents, test scripts, system and process flow charts.
• Responsible for identifying process changes required to support the sunshine act with focus on any processes which generate payments to HCP
• Performed testing and validation of the Concur system in Dev, UAT and Production instances.
• Ensure effective post implementation training communication on Concur Travel Expense tool and set up link to HCP Global Repository site and ensuring compliance with Sunshine act regulations.
• Responsible for Functional and Go-live support for Concur

Confidential

Senior Business Analyst

• Lead Functional Analyst for the implementation of Ivalua solution within the Finance/Procurement delivery channel
• Advise across the Procurement solution road map addressing the current and the future needs of the business
• Managed project in a tightly controlled and accountable financial environment with strict monitoring and adherence to planned deliverables.
• Directly tracked all business requirements, resulting customizations, designs, technical development and testing while ensuring functional and technical resources were engaged and effectively utilized.
• Prepared and conducted regular team status meetings to address current deliverables, upcoming tasks, project progress, issues and mitigation strategies.
• Conduct UAT, regression testing,BI integration and performance testing.
• Oversee both production support level and release level end to end regression testing
• Prepared and Provided regular status updates to senior management in conjunction with Procurement Director
• Consult and advise the business and IT partners on handling issues related to system processes

Confidential

Ariba Business Analyst

• Implemented the Ariba Sourcing and contract module, replacing the manual Purchase Requisition process with Ariba online tool, decreasing approval and processing time, enhancing tracking capability and establishing standardized processes across business domains
• Business Analyst lead on project to convert manual procurement process to Ariba 12s1 online tool. Worked on Ariba sourcing and contracts modules for Enterprise Vendor Management domain.
• Played a key role in a comprehensive project to implement Ariba 12s1 and document processes and procedures to serve as a roadmap for implementation in internal procurement groups.
• Prepared BRD and FRD using UML and flowchart diagrams and writing up complex use cases.
• Creating User Interface, Mock screens and training manual for all internal users and clients
• Created, monitored, and reviewed the entire procurement process including creating of RFI, RFP ,RFQ sourcing templates and Contract, design and process sourcing events in Ariba Sourcing tool, Purchase Requests, Purchase orders and Supplier Contracting and enablement and implementation of Ariba 12s1 system for Northwestern Mutual financial services.
• Developed training materials and documentation and conducted internal training classes for the new Ariba tool, design and execute Ariba automated messaging system and trained Suppliers in responding to Ariba events.
• Worked with the Northwestern Mutual Finance and Supply Chain departments to analyze design and recommend solution for procurement processes using Ariba tool
• Lead the Ariba implementation and rollout of new applications and system enhancements and log enhancement requests and software defects with Ariba
• Interact effectively with customers, developers and IT peers to ensure the successful delivery and implementation of modifications into the production environment.
• Managed sourcing and procurement process in Ariba system and various other tools to update email templates and supplier questionnaire in the online system.

Confidential

Senior IT Business Analyst

• Led Supplier review and rationalization using Demand Change Request DCR and Ariba tool with resultant improvement in quality and service.
• Optimization of retail and logistical procedures using DCR tool to identify and eliminate duplication or Purchase Orders using DCR tool.
• Collaborated with Developers and Retail Supply Chain Managers to establish the technical vision and analyze tradeoffs between Usability and Performance needs.
• Improving vendor's delivery schedules by streamlining order lead times and supply lead times.
• Provide ongoing analysis of the Transportation cost, Raw material procurement, Back-order, and Delivery processes and assist management in recommending, implementing and measuring ongoing improvements to DCR and Ariba application.
• Understand and implement the Supply Chain function of the business and integration of Ariba with People soft.

Confidential

Senior Business Analyst

• Responsible for all requirement gathering, documentation, unit testing and implementing latest Ariba tool in Supply Chain function for Sunoco North East Refineries.
• Prepare the workflow and share it with the IT and business teams for approvals.
• Analyzed various business functions, developed BRD, as-is and to-be flow diagrams and documentation for the business and upload the same in Ariba tool.
• Reviewed and approved commercial bid tab, negotiate terms and conditions and placed purchase orders.
• Conducted daily standup, RAD Rapid Application Development JAD meetings Joint Application Development to measure the progress of the project against business requirements .
• Developed change system requests CSR for future application updates and managed the user acceptance testing UAT .
• Interviewed potential suppliers, evaluated capabilities, product quality, previous project performance and reliability and negotiated price, T C to ensure uninterrupted supply of materials at best price.
• Developed contracting strategy in accordance with project execution plan and client procedure.
• Coordinate renewal requirements with Software vendors and actively involved in negotiating new Software Licensing, pricing agreements and terms.
• Conducted pre-bid, post-bid activities, kick-off meetings and processed contracts, variations of orders, filed claims and closeout contracts.
• Interfaced with engineering, project and client's personnel to support preparation of project contract plan.
• Organized data and metrics from key performance indicators KPI , prepared management information to make strategic decision to optimize corporate resources.
• Held meeting with suppliers, supplier quality lead, engineering, logistics, material and warehouse management and contract teams to monitor each RFP and delivery schedule.
• Coordinated suppliers, vendors, project management, engineering, and quality, logistic and cross functional team on weekly project meeting.
• Procured engineering equipments, components, materials and consumables for project and operation.
• Analyzed metrics for material requisitions status, PO commitments, invoicing and suggested resolution.

Confidential

Business Analyst

• Responsible for identifying and gathering requirement for Supplier Rationalization System SR , Supplier Definition Analysis and P-Card Projects.
• Involved in configuration and implementation of Concur travel tool, supplier rationalization activity using OneSource, Concur and acted as a liaison between business, stake holders, project manager, tech lead, developers and testers.
• Worked with team of developers to design and implement Concur standard travel tool across United States, Canada, Australia, New Zealand, India and China.
• Led a team of offshore developers and Business Analysts to maintain the legacy Concur Travel code base, fixing/improving functionality ranging from corporate booking and reservation and corporate rules enforcement.
• Managed implementation and integration of Concur Expense System replacing other adhoc systems across Honeywell Global operations on time and worked with vendor and Business Partners to resolve ongoing performance and functionality issues.
• Gathered information and analyzed the business processes in an AS-IS flow diagram.
• Provided ongoing support and expertise in the development, prioritization, resource planning, ensuring compliance with project timelines and deliverables.
• Managed operations on matters related to SR functionality, requirements, usability, issue resolution, and continue improvement through enhancements and process improvement.
• Led procurement team in gathering and documenting requirements and managing user acceptance assigned tasks.
• Developed strategy and process for disabling use of identified suppliers in corporate systems.
• Ensured policies and catalogs were utilized to strengthen the usage of our most strategic suppliers. Continuation of supply base analysis to identify opportunities to rationalize new suppliers.
• Assisted in successful development of interfaces between the Concur and existing oracle systems.
• Developed a configuration guide for support teams for on-going 1st and 2nd level support for the business operations using Concur application software.
• Discussed and strategized with the company leadership for P-Card guidelines which included setting up of an approved spend limit and approved transaction limit and targeted goods and services with our preferred suppliers.
• Designed training material and trained over 500 employees about the process across US and Asia Pacific.
• Worked with different IT teams Oracle and Concur for the smooth functioning of the process.
• Audited all the approved and unapproved transactions and advice the cardholders to take the necessary steps in case of a violation of guidelines.
• Responsible for different month end activities and interfacing data with different applications.
• Worked with accounts payable team for payment to Amex and MasterCard and make sure the payments are done on time.
• Single point of contact for both Amex and MasterCard and work with both the companies to maintain the smooth functioning of the process.

Confidential

Procurement Analyst

• Responsible for IT Procurement, receiving, placing and making sure purchase orders PO abide by proper signature levels and ensuring Sarbanes Oxley SOX compliance.
• Maintained, created and placed PO's, ensure all invoice issues are resolved, create and maintain good relationship with suppliers.
• Simplified the process by identifying and bridging the process gaps after regular review with the customer.
• Successfully implemented pilot of E procurement/Commerce system in the Supply Chain function of the business.
• Assisted in system and process support after go-live and helped in resolving gaps to improve operational process.
• Participated in major contract negotiations with top suppliers securing consistent supplier and competitive prices.
• Work closely with different functional teams to mitigate risks and achieve business goals and meet customer requirements.
• As a Subject Matter Expert SME evaluated different systems and scored them based on functionality, ease of use, visibility and fit for Supply Chain Business Process and structure against existing system.
• Tactically prepared RFP and RFQ for external suppliers, negotiated special rate quotes, and helped new suppliers to be on board for new businesses.
• Developed Standard Operating Procedures SOP for purchasing activities, vendor management, continued improvement and quality process.
• Developed and reported metrics of corporate, customer and vendor intermodal performance on monthly basis performed ad-hoc analysis and reporting for IT department.
• Participated in major contract negotiations with top suppliers securing consistent supplier and competitive prices.
• Forecasted procurement needs and assisted in ordering of appropriate with cost savings based on supplier rankings.
• Worked with internal clients to forecast needs and scheduled requirements with appropriate suppliers.
• Successful in contracting major suppliers with our company which include IBM, Apple and Dell which resulted in an average saving of 10 on all our purchases.

Confidential

Logistics Associate

• Developed and recommended RFP process for 3PL selection process for parts and supply distribution.
• Designed KPI metrics for company managed operations based on transport modes to identify strengths and weaknesses against industry standards.
• Managed TMS application for Truck Load TL and Less than Truck Load LTL transport modes based on negotiated contracts.
• Liaison between customer requirements and system functionality.
• Conducted rate analysis to identify cost saving.
• Created vendor and carrier database in TMS to identify best carrier for various segment lanes based on specific criteria.
• Managed program to Track and Trace all shipments from different carriers.
• Created functionality for specific criteria for customer visibility and detailed billing.
• Analyzed industry trends, competitor activity, and pricing effectiveness to support the development of effective business plans.
• Responsible for developing, assembling and presenting the business unit's quarterly and annual status and updates to the corporate management.
• Identified areas of cost reduction and implemented it with the approval in the next quarter.