SUMMARY:

• Experienced professional with over 39 years in the software industry, including 24 year's experience with the Baan / Invensys / SSA Global / Infor ERP LN products. Broad range of experience encompassing implementations, post implementation support, business system design, software development, maintenance, customer support,, and outsourcing management.
• Business practice knowledge in Manufacturing and Logistics. Familiar with Financial practices.
• Implemented Agile/Scrum methodology into LN and Cognos teams.
• Restructured Database Tier saving $418,000 in license costs during recent buyout.
• Designed and Developed interfaces to external applications, databases, and servers using JVMI, MQ, SOAP, Web Services.
• Provided 1st and 2nd level support in the areas of Manufacturing, Logistics, and Finance.
• Ability to perform one - time customizations to the Infor ERP LN / Baan Application using Source Encapsulation, User Exists, and the Automated Function Server that will not require reapplication to future Baan releases.
• Successfully installed Baan versions 3.1b, IVa-c, Va-c, and Infor ERP LN FP0-10.5 many times in different environments. Environments included single, multi-tier, high availability, and disaster recovery installations on HP, Sun, Compaq, and Intel based hardware using Oracle, SQL Server, Informix, and Baan Base databases on Linux, UNIX and Windows NT/2000/2003 operating systems.
• Established proper VRC structures at many companies. Structures supported multiple development paths, quick fixes, long term projects, multiple localization's, multiple customers, and multiple business units, with and without Baan's Product Maintenance and Control module. Introduced standards and procedures for manipulating components between Package VRC's, applying customizations to new releases, quick application and reversal of new releases and customizations minimizing system down time.
• Identified and resolved performance issues related to hardware, database, and Infor ERP LN application issues. Improved report and process sessions execution time from hours to minutes for standard and customized sessions and tables.
• Attained a high level of technical and business object competence through a familiarity of Infor ERP LN source code and business practice.
• Compiled best practice guidelines from analysis of Infor ERP LN source code and examination of documentation, extracting Infor ERP LN development standards used.
• Authored instructional material for the Infor ERP LN Exchange module. Analyzed the Infor ERP LN Exchange module source code and combined extensive data conversion experience to produce a comprehensive guide to successful data exchange.
• Promoted to Information Technology Manager - Baan and accomplished goal of restructuring environment to provide for a stable, quickly refreshed, and most recently released software install base. Personally involved while directing the activities of IT personal to support network connectivity, security, software and hardware.
• Instructed in the foundation setup, customization, development, and conversion for the Baan IV, Baan ERP, and Infor ERP LN application. Developed and enhanced course material to provide real world examples and business practices into the classroom.
• Developed and maintained procedures for source code control and database administration for a mixed QAD MFG/PRO environment using UNIX, NT, ORACLE, and PROGRESS.

EXPERIENCE:

Confidential, Omaha, NE

IT Manager LN & Cognos

Responsibilities:

• Manager of a 10 member team of LN Developers, Cognos Developers, LN Administrators, and Service Desk personel, including off shore resources.
• Implemented Agile/Scrum methodology within the LN and Cognos Team.
• Performed Product Owner tasks including prioritizaton, scheduling, creating User Stories and setting Acceptance Criteria. Created Product Backlog templates targeting the LN development life cycle.
• Restructured Infor LN non production environment, saving $418,000 in license costs.
• Achieved PCI compliance by developing a Infor ERP LN JVMI to RSA's Key Management / Data Protection Management to encrypt credit cards, and encrypt the message between Infor ERP LN and the payment processor.
• Moved Infor ERP LN out of PCI scope by developing an interface to the corporate Data Protection Service replacing credit cards with alias tokens using SOAP XML.
• Enhanced Infor ERP LN credit card processing, developing a internal SOAP XML transactional process to replace a 3rd party batch file process. Designed and developed credit card receipts process to be delivered through the Infor ERP LN E-Message Connector.
• Designed and developed a reusable library providing SOAP XML messaging when WSDL import would not work in Infor Application Studio.
• Implemented Infor ERP LN into a Linux based, High Availability, Disaster Recovery, Load Balanced Cluster. Development, quality assurance, and production environments. Multiple locations. Active/Active high availability Web Service and Application Server, Active/Passive Database / Master Application Server. Active/Passive failover of all servers to second site.
• Designed and developed a complex Commissions module updating at customer invoicing providing up to the minute information, or with batch update. Implemented using Report Archive, E-Message Connector, and User Exists.
• Improved database reliability and performance by designing and developing Business Data Entities, implementing Web Services in Infor C4WS, to replace database direct access.
• Resolved a database locking conflict of a 3rd party Shipping Enhancement by using Source Encapsulation to provide individual First Free Numbers where a single is used in standard ERP LN. This quick change saved $70,000.00 is custom coding costs.

Confidential, San Jose, CA

Infor LN Consultant

Responsibilities:

• Part-Time, Remote Admin support for Infor LN 10.4 Go-Live. Providing technical support for Infor LN, ION, Business Vault, Factory Track, monthly updates, service packs, trouble shooting.
• Consultant supplying Business System Design and Technical Services. Developed custom integrated solutions to Infor ERP LN without source code modification for several Infor ERP LN implementations. This approach allows for patch management without the need to reapply the customizations.
• Performed data conversion and loads for customer's implementation. Explained Infor ERP LN concepts and trained technical staff in Infor ERP LN 4GL and Exchange.
• Designed and developed a rule based, Skid Build and Tracking add-on to Infor ERP LN. Using Infor ERP LN standard object, Source Encapsulation, and the Automated Function Server at the Session, Library, and DAL level to select data at the time of the planned production order and feed the Skid Build application. The same process was also used to add bar-coding and automation to the Material Issue session, issuing at the Skid level.
• Automated the process of resending EDI messages using Source Encapsulation and the Automated Function Server on ERPln to execute the Restart Generated Messages, Regenerated Messages Marked for Restart, and Generate EDI messages sessions. This was then attached to a custom Bill of Lading maintenance session to resend the message based on updating the BOL.
• Developed a front end interface to the Infor ERP LN Price Books to make it easier for the client to find, review and update prices and price books for a specific business partner.
• Reimplementation of the client's custom receiving sessions using Infor Design Principles to share common Business Methods among sessions.
• Repaired coding and design errors in custom Infor ERP LN objects. Exported, corrected, imported data using the Exchange module.

Confidential

Tools: and Development Consultant

Responsibilities:

• Tools and Development Consultant for the installation, customization and implementation of the Baan IV, Baan V, and Infor ERP LN application. Created customizations within the ERP packages.
• Performed new installations and upgrade installations of Infor ERP LN. Installation of Open Connect and Cognos Report Net.
• Automated processes through AFS/BOI's. Developed a custom interface between the Royal 4 Freight system and Infor ERP LN. Including customization of some Infor ERP LN standard sessions and tables.
• for Baan IV, Baan ERP, and Infor ERP LN Tools and Development.
• Provided application and administration support during client employee vacations.
• Provided 2nd level implementation support for clients and consultants in the areas of Logistics, Manufacturing, and Finance.

Confidential

Senior Technical Specialist

Responsibilities:

• Created a procedure and supporting sessions to streamline the Patch Creation Process reducing developer time and errors.Published an internal Baan Programming Guidelines document, Code Review Process, and Checklist. Continued as the primary analyst in the review of all code developed reducing errors not caught in the normal test cycle. Introduced several new coding practices including 1.) Baan Connect Kit to access data outside of Baan, and access data inside of Baan from outside applications. This resulted in the acquisition of Open World for several new projects. 2.) Automated Function Server to add new functionality by using standard sessions as functions. 3.) Customizations without Standard Source that do not need be reapplied when upgrading, and reducing development and test time as the original Baan source is not touched.
• Created a new process/template to improve technical specification quality and reduce development time. Results were reduced errors in Baan Navigation, GUI Standards, Development Costs, and cost of poor quality through implementation of Baan Features and eliminating unnecessary programming.
• Improved performance of many previously production released sessions, through better programming practices. Performance enhancements included both Baan Standard sessions - Print Financial Project Transactions, 24 to 40 hours reduced to 90 minutes, and custom reports - Shop Floor Paper, 1 min. 30 sec. per project reduced to less than 30 sec.
• Assistant Group Leader responsibilities including Project Status, Product Reviews, Resource Planning, and covering other responsibilities for the Group Leader during extended absences.
• Provided 1st level support after installation of customizations, and 2nd level continuing support in the areas of Logistics, Manufacturing, and Finance.
• Used Crystal Reports for quick data analysts before and after customizations, or for trouble shooting support issues.

Confidential

Staff Analyst - Baan Technical Leader

Responsibilities:

• Logistics support for sales and customer service departments. Participate in Business Practice reviews making decisions for changes in the business practice and supporting software.
• Technical Leader responsible for the review of problem reports, customizations, code review, and application of software patches in all business areas including finance.
• Altered the existing Baan installation and implemented procedures to properly administer users, authorizations, devices, and jobs. Restructured production and development environment to allow for simultaneous service pack availability, long and short-term projects, and immediate production support. Reduced production down time for applying service packs from between two to four days, to several hours with the ability to quickly revert back to the previous version of the application.
• Identified and corrected numerous program logic and SQL coding problems, improving performance on several report and processing sessions from twenty hours to less than twenty minutes. Designed and programmed customizations and new development, using standards and procedures, assuring the minimum amount of maintenance required to apply modifications to future Baan releases.
• One of the most highly requested and rated Baan Tools instructors, by using personally customized course material to provide real world examples and business practices. High customer approval resulted in permanent position with the Baan Company. One of the first instructors to teach Baan ERP Tools. Contributed to the enhancement of the Baan ERP course material. Only instructor to successfully instruct four (4) day Baan Exchange class. Capable of successfully instructing Baan Advanced Development II.
• Principal Consultant for the installation, customization and implementation of the Baan application. Research business market, create new business solution offerings. Planned and budgeted resources of customer contracts. Continued to provide instructor services in Baan Tools for the Baan Company, using personally customized course material to provide real world examples and business practices. Supported many customers during weekly visits and through on site subordinates, by performing design reviews, customizations, VRC setup, and formulating standards and procedures for each unique environment.

Confidential

Development Manager

Responsibilities:

• Development Manager for a team of 8 developers customizing the QAD MFG/PRO software. Researched, designed and programmed software additions and enhancements to the MFG/PRO application within time and cost constraints. Developed and directed software system testing procedures, programming, and documentation. Guided team in using QAD development standards and procedures. Developed and maintained procedures for source code control and database administration for a mixed environment using UNIX, NT, ORACLE, and PROGRESS.
• Continued to provide instructor services in Baan Tools for the Baan Company, using personally customized course material to provide real world examples and business practices. Created and delivered BDM customized Baan Tools course material.
• Researched, designed, programmed, and implemented a interface between QAD's MFG/PRO and BDM's MARC Warehouse Management application
• Researched, designed and programmed software additions and enhancements to the Baan application within time and cost constraints. Developed and directed software system testing procedures, programming, and documentation. Continued to provide instructor services in Baan Tools for the Baan Company, using personally customized course material to provide real world examples and business practices.

Confidential

Instructor

Responsibilities:

• Selected to review the Baan Triton product technology and course material by attending Baan Tools classes. Based on improvements suggested in the submitted review, Baan extended an invitation to join their program, which was accepted. Achieved Instructor four (4) weeks after completing Baan Tools . First person ever to receive within thirty days of completed . Immediately replaced current Baan staff certified instructors upon receiving . Trained additional instructors in Baan Tools. First instructor to teach Baan IV Tools classes.
• Achieved Manufacturing and Distribution for QAD's MFG/PRO application. Responsible for Gap Analysis and implementation for manufacturing and distribution for 16 month MFG/PRO project. Attended MFG/PRO customization classes. Performed for MFG/PRO customization to internal programmers. Developed and maintained procedures for source code control and database administration. Researched, designed and programmed software additions and enhancements to the MFG/PRO application within time and cost constraints. Developed and directed software system testing procedures, programming, and documentation. Guided team in using QAD development standards and procedures. Achieved high quality approval rate of customizations resulting in the combined responsibility of three previously separate development groups.