Objective

Seeking a position as a Sr. C ram business application analyst utilizing experience in analysis, design, development, testing and implementation of Curam V3.0, V5.2 V6.0 COTS application. Ability to consult with stake holders to determine the needs of the business and develop C ram COTS solutions to meet business needs.

Summary

• Experience in C ram COTS solution, including requirements gathering, elicitation business use case development, gap analysis, rules design, data analysis, testing and implementation of Medicaid ,Unemployment Insurance and Child Welfare applications for more than 8 years.
• Good verbal and written communication with detailed-oriented nature. Led user teams of diverse backgrounds to make business decisions during JAD and storyboard sessions. A problem solver with a unique blend of business analyst and software developer skill sets. Proven ability as a business leader for facilitation of requirements gathering through development. Extensive experiences in writing business and functional requirement use cases using UML and rational unified process RUP methodologies, good working knowledge of Rational Requisite Pro and work flow diagrams using Visio.
• Strong knowledge of Curam Global Income Support evidence eligibility rules for Food Stamps, TANF, Cash Assistance Medicaid programs. Certified C ram business professional CCP V3.0, CCP V5.2 CCP V6.0
• Positions have included eleven cots custom web client implementation for:
• NY state DOL: UISM - Unemployment insurance modernization project
• Utah state: eRep - electronic resource eligibility product project
• NY state DHS: NYEIS - Early intervention system project
• Las Vegas Clark County: ACES - Case management eligibility system project
• NJ state social services: CASS - Consolidated assistance support system project
• FL state AWI UC: Fluid- Unemployment Compensation
• NY state OCFS: Connections SACWIS Automated Child Welfare Information System
• CT state DCF: Link - SACWIS
• CO state CDHS: Trails SACWIS
• CO state DYC: Division of youth corrections
• NH State DHHS: FAMIS Family Assistance Management Information System
• Virginia Employment Commission: UI Modernization Project
• North Carolina DHHS: NC FAST Eligibility Information System

Experience

Confidnetial

Project: NC Fast Eligibility Management System Responsibilities: C ram Design Specialist for Medicaid, FNS, TANF and Refugee Assistance Programs

• Conduct meeting with stakeholders to document gap /fit analysis for potential gaps between V6.0 and business requirements
• Assist in reviewing requirements and Use Cases for application
• Design Income Support Application IEG questionnaire changes to meet NC Fast requirements for all programs
• Conduct detailed rules analysis to document NC FAST rules for Medicaid LTC ,ABD Cost Sharing Programs , TANF and FNS utilizing C ram global income support application suite
• Conduct JAD sessions to verify C ram OOTB Evidence mapping with NC FAST program rules
• Complete all appropriate documentation required by the developers, testers, deployment team

Confidential

Project: NJ state social services: CASS - Consolidated Assistance Support system project

NJ CASS consolidated assistance support system project for the state of New Jersey division of family development implementing COTS curam solution. Programs include childcare, food stamps, general assistance, TANF and medicaid

Responsibilities: Sr. Business Analyst, Functional Architect UAT and QA Coordinator

Gap Analysis:

• Analyzed each communication requirement and performed detailed fit gap analysis by determining the level of fit/gap with the frame work
• Categorized each requirement into four levels OOTB, High, Medium Low and provided comments regarding the level of fit that was selected for the requirement
• Identified the entities in the core and infrastructure reference data model where the communication data for the requirement may be stored
• Identified the process flows in where the requirement fits or modifications are necessary
• Coordinated with NJ state subject matter experts, gathered and documented business requirements for all functional areas
• Assigned as functional architect to liaise between business analysts and HP technical team to solution NJ state organization structure and define workflows to generate tasks
• Assisted in validation of communication requirements with cross functional tracks
• Evaluated, assessed and assisted in identification and mapping of business requirements associated with communication functionality
• Defined and developed Use Cases based on requirements
• Documented validated requirements into requisite-pro and created
• Performed data mapping and analysis for conversion 400 legacy reports
• Developed screen mockups and process flow diagrams using Visio
• Developed worked flow infrastructure:
• Defined workflow processes using process definition tools PDT to define the data that passed through a workflow. Data included case id, case owner, dates, duration and amounts
• Defined points at which human intervention is required
• Defined rules to create tasks to notify users that manual work needs to be done, and evaluated allocation rules to determine which users should be notified
• Created user inbox to contain notifications and tasks that need to be undertaken
• Maintained effective working relationships with NJ state staff by responding to needs exhibiting a sense of urgency when needed
• Liaised with business and functional owners during risk engineering and high-level review sessions to derive and execute action plans to meeting deadlines
• Partnered with business users and acted as a liaison between business and technical teams
• Designed new reports and made proper evaluations on existing legacy reports
• Validated data to populate reports and ensured the quality, validity and accuracy of content
• Modified database processes to identify presence of errors and technical flaws to generate reports
• Maintained internal Share Point data libraries and communication materials

Clark County Social Services Confidential

Project: Las Vegas County: ACES - Automated Case Management and Eligibility system project

• Clark County social services department had embarked on the development and implementation of a new case management system known as the automated case management and eligibility systems ACES using curam COTS product CGIS.
• This new curam global income support model provided modernized online support that enhanced client centered, outcome based service delivery.

Responsibilities: Functional Architect Eligibility Tract Lead

• Conducted JAD sessions with subject matter experts to define requirements based on application modules
• Facilitated gap analysis sessions to map curam OOTB processes to requirements
• As a functional architect identified approaches and conducted detailed analysis to satisfy clark county business requirements based on their policies and procedure manuals for programs such as Food Stamps, TANF, Cash Assistance and Medicaid utilizing curam global income support application suite
• Principal behind designing and documenting eligibility rules for all programs
• Designed user friendly evidence gathering navigation
• Defined and developed use cases based on requirements
• Responsible for creating business flow diagrams using Visio
• Created SoDA templates and generated SoDA reports for design deliverables using rational suite of products
• Mentored and assisted a team of 10 developers for 6 months to facilitate offshore development activates at ciber India, Bangalore
• Developed, establish and maintained effective working relationships with county staff by responding to needs exhibiting a sense of urgency when needed
• Derived rules from policy procedure manuals for financial calculations to establish liability cases against clients providers and defined validations for different financial fund sources

Bearing Point

Confidential

The Early intervention system EIS , under the division of health, implemented statewide system of services for infants and toddlers, birth to age three, with developmental delays or disabilities, and their families.

Responsibilities: Sr. Business Analyst

• Assisted in gathering and validation of business requirements in relation to curam's screening and case management application
• As a Senior Business Analyst provided key inputs and identified Gap's on gathered requirements and curam framework and provided a FIT-GAP analysis document
• Provided key recommendations on the optimum usage and enhancements to requirements
• Worked on workflows to send alerts and notifications to user case roles case owners and supervisors and participant case roles primary client, service supplier and representatives .
• Defined and developed use cases based on requirements
• Worked on documenting business rules for financials, product provider and service authorization
• Entered requirements in requisite pro and traced to curam processes and UIMS
• Designed provider registration enrollment screens and invoice process reports based on HIPPA regulations
• Created SoDA templates and generated SoDA reports for deliverables using rational suite of products

Confidential

• This integrated solution determines eligibility requirements among agencies and calculates benefits of services and programs such as Temporary Assistance for Needy Families, child care, food stamps and Medicaid for more than 200,000 individuals and families supported by agencies that include department of workforce services, department of health, department of human services and the office of the chief Information officer
• eREP is an enterprise automation project that will integrate eligibility and calculation of benefits for temporary assistance for needy families TANF , food stamps, medicaid, Child Care, and other programs. This eREP social enterprise management SEM system replaces Utah's 20-year-old public assistance case management information system PACMIS . Utah selected an SEM solution provided by curam

Responsibilities: Sr. Business Analyst for Medicare

• Facilitated Joint Application Development Sessions and conducted Fit Gap Analysis between Curam CGMA OOTB Income Support Module and Utah's Medicare Policy
• Participated in the identification, understanding, and documentation of business requirements for LIFMC Low Income Family Medicare and ABD Aged, Blind and Disabled Programs
• Segregated policy manuals into requirements on a functional as well business rules and helped to integrate them into applications capable of supporting those requirements
• Collaborated with development architect and the business to develop both high-level and detailed application architecture to meet the business needs

Unemployment Insurance Confidential

This Unemployment Insurance Systems Modernization UISM project undertaken by new york state department of labor NYSDOL was to upgrade the existing systems used by the unemployment insurance division UID to enable UID to utilize modern technology and industry best practices to sustain and improve upon high levels of service the division provides its clients. UID serves two main client bases: claimants, who become eligible for unemployment benefits when they become unemployed through no fault of their own and employees who contribute taxes and reimbursements. The project chose curam and oracle financials software as the base for the development of UI modernization application

Responsibilities: Sr. Business Analyst

• Identified use cases based on the process flows diagrams created in WBI during Business Process Reengineering process
• Created use case flow in rational requisitepro using parent, child relationship
• Created activity diagrams based on BPMN standard mechanism
• Interacted with the business-reengineering group to accurately record use cases and communicate potential business impacts based on analysis of the process flow diagrams
• Updated tractability matrices based upon the changes in use cases and Business rules in requisitepro

Confidential

Project Integrator:

This new system provided automation and decision making support wherever possible. The new system integrated and organized case information throughout the life of a case. Various levels of security were maintained by the system to ensure that access to sensitive information was controlled. Requirements included screen/functional and field level security with capability for the counties to customize security roles and rights

• Responsibilities: Sr. Business Analyst , Trainer Implementation Coordinator
• Identified client requirements and the business solutions based on the object-oriented analysis.
• Gathered, analyzed and documented user requirements.
• Worked in close collaboration with the project leads and business users to analyze and document the functional requirements that would affect the various existing modules of the system while interacting with the new enhancements.
• Responsible for creating Use case scenarios and writing use cases using UML as per the specifications and requirements analysis.
• Performed Gap Analysis
• Developed screen mockups using Visual Basic
• Conducted process sessions with business owners and Subject Matter Experts to validate business requirements against system and process design.
• Facilitated meetings and JAD sessions with multi-disciplinary teams.
• Served as a member of the Liaison Systems Analysis team responsible for interacting with other interface analysts and developers
• Modified Process flows and ERD to incorporate system enhancements and changes.
• Identified data and data sources that were required for the fulfillment of the solution. Identified business functions, data and control elements with business meaningful name
• Responsible for setting up test scripts for unit and integration testing, creating relational database tables and writing and executing PL/SQL Procedures to test nightly batch process for running scheduled tasks.
• Coordinated UAT and integration testing of new application releases to ensure quality control
• Coordinated product releases using PVCS version control during builds
• Involved in the unit test review, assigned and validates all software investigation report
• Developed adhoc queries using oracle PL/SQL to monitor users logon.
• Managed application database ERWIN
• Managed project plan using microsoft project
• Training Implementation Responsibilities:
• Involved in the implementation of build 16 18, safety assessment, risk assessment and progress notes that enhanced the child protective record summary functionality and planning for family services functionality
• Tracked implementation progress and activities using MS Project
• Worked closely with users in five boroughs under new york city region implementation tasks on both business technical aspects of child protective record summary CPRS and foster adoptive home development functions FAHD of connections
• Conducted forums in NY city to educate train users about upcoming case management implementation of family services and planning FASP

Confidential

This project was developed for the Department of Children and families for the State of Connecticut. This division DCF promoted healthy family functioning by developing and supporting a responsive system of care, protecting children at risk due to child abuse and neglect or loss of the parent-child relationship and supporting the growth and development of children and youth toward successful adult life

Responsibilities: Senior Business Analyst and Programmer

• As a team player on a close team of 20, the communication, detailed follow up and thinking outside of the box was key to a successful team effort and I had demonstrated all of these strong abilities in our team environment
• Coordinated and gathered user requirements and presentation of the screen designs during JAD sessions
• As a developer, was responsible for major enhancements in the monthly releases for DCF and also involved in many new development modules.
• Worked with the integral power builder design development team that was involved in rapid application development RAD sessions including prototyping
• Involved in the development of screens using object oriented power builder application
• Used PowerDesigner to reverse-engineer legacy system database
• Designed and created database tables based on the new requirements.
• Created key business design deliverables such as business requirements documentation and functional requirements documentation for hand-off to development using UML
• Prepared and maintained the software configuration management plan maintained the different product versions
• Maintained the build and release files
• Coordinated with the business team to release the required patches to the rollout modules

Confidential

• This project was developed for CDHS Colorado Department of Human Services for the State of Colorado. The state department is responsible for programs, services, and benefits to low income and other specialized client populations such as child welfare, youth corrections, mental health, alcohol and drug abuse, etc
• This project was developed to support two programs one was for child welfare and the other was for Division of Youth Correction. The child welfare division was responsible to promote healthy family functioning by developing and supporting a responsive system of care, protecting children at risk due to child abuse and neglect. The division of youth corrections was responsible for management and oversight of state-operated and privately contracted residential facilities and community alternative programs that serve/ treat youth 10-21 years who have demonstrated delinquent behavior.

Responsibilities: Sr. Business Consultant Programmer

• As a consultant I was involved in the screen designs and implementing various modules of child welfare system that involved assessment, referrals, workload assignments and Ticklers. Designed and Implemented the Juvenile Justice system for Division of Youth Correction
• Gathered user requirements
• Demonstrated experience with UML, including comfort level with UML Models for use case diagrams, class models and sequence diagrams to create logical flow of the processes.
• Created use case diagrams using VISIO.
• Developed screens sand screen mockups using power builder
• Features like Structure, Functions and other OOP features including Inheritance were used while designing screens
• Interacted with Doctors, Nurses and teachers at the Juvenile facilities to design screens and functional flow of the entire facility
• Used Power designer as a Case Tool to design database
• Researched existing database objects by reverse engineering using Power Designer
• Coordinated activities with DBA to move stored procedure changes from development to production. Compiled the code in the development environment to check for any errors.
• Coordinated validation and maintenance of system code tables.
• Created Stored Procedures Using Oracle PL/SQL to implement ticklers to alert workers

QA and Testing:

• Reviewed/Analyzed business requirements and functional specifications to identify and define test requirements then build test cases
• Defined time test script time frames using MS Project
• Created, maintained and executed manual test cases
• Coordinated defect resolution and retesting
• Assisted in execution of UAT scripts
• Wrote Tests Scripts Using ROBO test tool using VB script

Training Implementation Coordinator:

• Involved in user training during implementation
• Involved in the successful implementation of the Product at over 90 counties throughout the state of Colorado
• Involved in full- time support to assist 10 county users 500 to use and troubleshoot problems during and after implementation

Confidential

System had capability of generating an online Eligibility and Benefit calculation. This system was developed for the State of New Hampshire, providing an on-line interactive interview for 15 programs under FAMIS TANF, Medicaid, Food Stamps and Cash assistance

Responsibilities: Business Analyst Programmer

• As a business analyst and programmer I was involved in the development of three FAMIS programs: Data Exchange, Caseload Management and Client Scheduling
• Gathered user requirements and created business logical diagrams using VISIO to show the logical workflow of the processes.
• Developed functional software specifications based on object-oriented methodology.
• Served as a member of a team of liaison systems analyst to interact with other interface analysts and developers
• Developed screens and Entity relationship diagrams for the processes
• Used power builder PFC framework to develop screens and common objects
• Developed structures to populate the tables using remote procedure call using NETWISE interface
• Created non visual Data Stores and visual user objects for common functionality