PROFESSIONAL HIGHLIGHTS:

• Expertise in leading implementation of business systems to increase operational efficiency, productivity, availability, customer satisfaction, and revenue while supporting attainment of defined business objectives.
• Broad background and experience in all aspects of business systems analysis, systems deployment and integration, business solutions implementation, training, transformation, IT operations and program management.
• Proficient at learning new business hardware and software technologies/modules, software development methodologies and applying them strategically in the workplace.
• Recognized technical resource, applying high-impact technology solutions to major business objectives, with capabilities that transcend IT operation boundaries.
• Proven ability to partner with business leaders, clients and technical teams to plan, integrate, document and execute complex project plans on time and on budget.
• Committed to helping organizations achieve maximum benefit from their IT investment, through meticulous research and implementation of technologies and business processes.

TECHNICAL SKILLS:

Software: SAP Business Objects, Oracle Enterprise Applications 12 CRM Foundation, Oracle Service, Oracle Support, Install Base, Order Management, Reports, Service Contracts, Workflow , MS Office 2013, Lotus Notes.

Tools: MS Visio, MS Project, MS Excel, MS Word, Lotus Notes, HP ALM, HP Portfolio Project Manager, HP Quality Center, Jira, Team Foundation Server, SAP-Business Objects, SharePoint, Skype, Tableau.

Method's: Data processing: Extract Transform and Load ETL , Software Development: RUP, XP, AGILE and GMeNABLE.

PROFESSIONAL SUMMARY:

IT TRANSFORMATION Business ANALYST

Confidential

Supporting a global transformation project, which involves the creation of a new global company for the Toshiba Corporation. The consulting services that I provide involve managing cross functional projects to support the legacy data conversion of IBM customer data and maintenance services contracts from 44 countries to be used in a Oracle Enterprise Suite Q2C Service Contracts solution supporting the new Toshiba global retail support services business, to be named: Toshiba Global Consumer Solutions TGCS .

• Provide onsite at the client location consulting services via a Corp to Corp relationship with eCommQuest for the IBM Global Business Services consulting team engagement.
• Analyze legacy customer contract data, work with IBM Oracle consultants on data cleansing and validate for customer party relationship, service assignments, inventory accuracy, billing schedule and billing amounts.
• Managing of cross-functional projects and programs in support of the project phases and gate reviews with tight deadlines to achieve the established objectives.
• Responsible for the establishment and management of a team that will provide project tracking and reporting for the manual data entry effort involving 50 temporary resources to ensure accurate contract creation and correct billing for all hardware and software service contracts across all of the operating units, 2 million lines of data to be touched.

STRATEGY and IT TRANSFORMATION Business ANALYST

Confidential

Responsible for successful implementation of Confidential and segment leads to effectively leverage technology, deliver system requirements and maximize value in support of business transformation initiatives. Develop processes, solutions and reports focused on Business Intelligence supporting the tactical and strategic business initiatives.

• Provide account ownership and business relationship for purchase order PO management for the Information Technology components on strategic global dealer business systems contracts.
• Experience performing complex analysis, documenting results and reporting business impact around global dealer systems contracts utilizing established service levels and key performance indicators.
• Develop and implement Software Development Test progression solution and code management processes utilizing agile methodologies for online dealer retail and digital business systems projects.
• Experience with project and iteration planning by working with the project managers, BA's and customer for requirements, demonstrations and deployment.
• Drive business revenue with process improvement on key applications that enable online consumer purchase of a vehicle.
• Develop and manage dashboard reporting as part of the North American Project Management Office PMO on education compliance, resource management and portfolio progress aligned to the business transformation and initiatives.
• Provide leadership for the transformation initiative for Outsourcing to Insourcing Shadow IT initiatives involving transfer of IT funds, Head Count staffing transfer and investigation of contract / SLA's to prepare for Agile GMeNABLE project development.
• Provide Business Intelligence BI Support and process improvement for communications, project status, staffing, forecasting, resource management and reporting.
• Proficiently utilize Business Intelligence methods, tools SAP HP/ALM , processes to analyze complex business requirements and portfolio performance, project resource planning allocation, forecasting and demand , utilization and project health.

Senior Information Technology Consultant

Provide consulting and subject matter expertise in design, development and deployment of global vehicle business solution at Ford, utilizing agile software development methodology, represent development team status to the executive leadership and Project Management Office PMO team.

• Experience with prioritizing and coordinating work items with co-located and offshore Business Analyst and Quality Assurance teams to complete two week Agile software development iteration tasks and activities.
• Conduct project management functions and iteration tasks to plan, execute and track the agile iteration to successful completion of all committed work items, present results to stakeholders and project management office PMO .
• Identify and document all Non-Functional requirements in support of the global application for work item execution, system integrated testing and user acceptance.
• Establish and maintain a line of communication directly with Ciber consultants, or through Account Managers when necessary, conducted scheduled meeting with Ford management to ensure customer satisfaction and identify any business issues or concerns.
• Monitor new Ciber employee's orientation and acclimation to Ciber within the Ford environment and the initial client assignment. Conduct 30 day New Hire follow up review.

Global Business Operations Analyst

Confidential

Provide consulting and subject matter expertise in design and development and deployment of revenue programs, applications, process improvements, and HR staffing requirements to support a Global Siebel / Oracle, CRM / ERP solution of a newly formed global print services company as a result of a joint venture, with IBM and Ricoh, using methodologies such as RUP, XP and AGILE.

• Implement CRM Oracle / Siebel order to cash modules to support GEO / operating units and HQ staff organizations, Install Base, Customer Master Record, Service Contracts, Order Management, Service Call Management, Accounts Receivable, and Print Usage meter reading processing, globally.
• Conduct end to end process analysis of audit level and desk side procedure processes, develop and maintain global functional process workflow swim-lanes .
• Conduct conversion data mapping Extract Transform and Load of legacy data to Oracle Data Master Item, Customer Master Record, Install Base, Service Contracts, Accounts Receivable, and Order Management , data validation of all data elements / verification / acceptance of core business records.
• Identify, develop and maintain global business controls processes, core business process, audit preparedness, access control and change management.
• Identify and Develop concurrent and Adhoc Oracle reports for support of business performance and ongoing business analysis.
• Develop cross functional test cases for change management support, and conduct user acceptance testing/ approval to production, for Siebel and Oracle: Install Base and Service Contracts modules to evaluate and approve all business functions.
• Develop and deploy user education to enable global sales sales support teams to provide sales support to global business units to successfully implement and utilize functionality of global CRM/ERP IT solution.
• Provide Oracle and end user technical and business process subject matter expert support and strategic planning for business improvement.
• Develop and manage high Availability and the Disaster Recovery business continuity and process, testing for the Maintenance Services business, involving the global Oracle and Siebel system with focus on capturing in-flight business, updates to: Install Base and Service Contracts, define the data capture and data validation requirements as well as the in-depth functional testing.
• Establish Business Intelligence methods to support and initiate informed business decisions in order to sustain or improve the Sales Maintenance Service business organization's competitive position.

CONSULTING PROGRAM MANAGER

• Support business re-engineering, merger and acquisition, and growth initiative projects through identification, design, development and deployment of programs, applications and supporting HR staffing requirements.
• Managing of cross-functional projects and programs with tight deadlines achieving the business objectives associated to the project gate and milestone reviews and reported to the leadership team as required.
• Provided legacy data analysis and business operations consultation in support of the IBM / Ricoh joint venture to create new global print services company, InfoPrint.

SENIOR CONSULTING PROGRAM MANAGER

• Developed offerings and provided strategic direction on the US maintenance services portfolio resulting in portfolio growth, new revenue obtainment options..
• Participated in all aspects of contract lifecycle management.
• Business owner of US national maintenance services special bid application and process, which supports non standard services offerings, special maintenance requirements and non IBM product support.
• Developed and deployed cross business organization, cohesive collaborative contract workflow management tool set supporting US Sales channels contract development, quality assurance, implementation, and registration tasks.
• Managed development of global migration plan supporting customer service business, including renaming and re-branding requirements of hardware and software products, services and maintenance offerings involving cross functional business units and teams.
• Provided project leadership in support of integration requirements for mergers and acquisitions.
• Managed Sales and Support Operations Team, responsible for business strategy of support workflow tools and processes, special bid and contract processing.
• Managed the marketing efforts for non IBM OEM MVS Maintenance Services portfolio restructure and developed supporting education package.
• Acquisition Merger Support: Aggressive integration of customer service contracts into mainstream IBM contracting tools, support entitlement and delivery and billing with no impact to revenue or customer satisfaction Sequent Computer Systems company and PSC Store POS systems .
• Define, Develop and Deployed business process and user training to obtain high availability and sustained operational objectives across all aspects of the organization.