Professional Summary

Business process improvement analyst with strong communication, collaborative and voice of the customer focused skills. Functions well in unstructured and ambiguous environments with the ability to interact, discuss, organize and influence process improvement initiatives with all levels of business. Observe, extract and document detailed business processes to introduce solutions with an emphasis on business operational improvement requirements.

Confidential

Consultant - Business Process Improvement Analyst

Process Improvement / Industries

• Responsibility: Initiate, design, implement and train solutions to business user work flow processes and systems. Identify, analyze and document current and future state business processes for standardization, effectiveness, cost benefit, system automation, safety, security and risk within various industries.
• Requirements Elicitation: Engage management, stakeholders and users in process driven discussions focused on systems and business requirements.
• Research and Analysis: Research and analyze impacts of regulatory, statutory, and legislative compliance issues.
• Process Improvement and Implementation: Assess current state system business work flow processes to define areas of improvement. Perform root cause analysis, suggest solutions and implement future state procedures focused on daily operations, standards and services.
• Documentation: Create project documentation, maintain and update project artifacts. Detail mapping and documentation of defined processes, use cases and user guides.
• Process Flow: Describe process flow utilizing swim lanes, RACI and SIPOC documentation.
• Training: Communicate, plan, facilitate, and direct training activities.
• Issue Resolution: Resolve Customer concerns by engaging collaboratively to present solutions for consideration.
• Project Artifact Repository: Store, administrate and manage users of project artifacts within Sharepoint.

Confidential

Consultant Business Process Improvement Analyst - Title Insurance Claims Dept.

• Responsibility: As business SME, identified, defined, assessed and documented current and future-state user and systems processes to identify and improve claims efficiency, effectiveness and automation.
• Requirements Gathering Sessions: Facilitated discussions to define process workflow.
• Research and Analysis: Researched and analyzed regulatory, statutory, and legislative compliance issues.
• Documentation: Created project documentation and maintained SharePoint repository for project artifacts.
• Process Flow: Describe process flow utilizing swim lanes, RACI and SIPOC documentation.

Confidential

Consultant - Business Process Analyst

• Responsibility: Create documentation of Site Discovery Procedures.
• Process Definition: Defined process and roles for activities and approvals.
• Requirements Gathering: Created low-level documentation relating to transformation of IT assets.

Confidential

Consultant - Business Analyst

• Responsibility: Integration of process and reporting improvement measures within the Portfolio Management Approval and Prioritization Process PMAPP .
• Process Analysis and Artifact Gathering: Initiated enterprise wide lifecycle review of the Portfolio Oversight Committee POC submission process.
• Process Definition: Defined and mapped IT and business processes in support of B2B environment.
• Process Flow: Describe process flow utilizing swim lanes, RACI and SIPOC documentation.
• User Access: Documented and managed user access roles for business unit Sharepoint repository.

Confidential

Consultant - Business Process Analyst

• Responsibility: Provided business analysis on an enterprise wide decisioning and processing system overhaul.
• Process Mapping: Translated Visio processes and data models utilizing ARIS modeling tool.
• Process Flow: Describe process flow utilizing swim lanes, RACI and SIPOC documentation.

Confidential

Consultant Business Analyst, Human Resources and IT Operations

• Responsibility: As business SME, managed, defined and performed mapping and analysis of current state and future state human resources recruiting and IT help desk service operational processes, procedures and workflow.
• Project Initiation: Led discussions on prioritizing procedures for documentation and implementation. Led discovery efforts and development of work flow breakdown.
• Requirements Gathering: Defined workflow, system and reporting requirements for Human Resources, IT Service Tickets, It Asset Management It Image Management and IT Internet / Data Management.
• Quality Assurance: Designed and led document quality and data assurance sessions for stakeholder documentation approval. Performed Contract Quality Assurance Audit
• System Definition: Participated in discussions focused on system design, documentation and cost benefit analysis.
• Documentation: Created project documentation to include use cases and maintained SharePoint repository for project artifacts.
• User Access: Documented and managed user access roles for business process department repository.

Confidential

Sales Coordinator

• Responsibility: Assist sales in ensuring standard orders are properly input into order system in absence of sales personnel due to vacation, personal or emergency leave.
• Customer facing position focused on customer expectations and service.
• Reported on project status via weekly reports and discussions with key stakeholders.

Confidential

Business Analyst - Business Analyst, Human Resources Recruiting Center Operations

• Responsibility: As business SME, managed, defined performed mapping and analysis of current and future state recruiting process.
• Discovery and Analysis: Identified inefficiencies, risks, requirements, mandates and workflow.
• Workflow Design: Conceptualized and designed user friendly hardcopy recruiting tool that identified and guided candidates and staff throughout the recruitment process.
• Implementation: Implemented, monitored and reported on participation and assessment of recruiting tool.
• System Definition: Participate in discussions focused on system design, documentation and cost benefit analysis regarding automation of recruiting tool.
• Documentation: Created project documentation and maintained SharePoint repository for project artifacts.
• Result: Recruiting tool successfully implemented, improving candidate and hiring manager flow, recruiting process, reporting, accountability, reduction of business costs and reducing candidate timeline from 3 months to 3 weeks.
• Award: Received a cash award for actions and commitment involved with the success of the recruiting center.

Confidential

Human Resources Recruiting Coordinator

• Assisted in and coordinated the recruiting effort in a high-volume recruiting center 30 candidates per day .
• Facilitated new hire paperwork, ensured reliable, timely flow and throughput of candidates.
• Initiated and updated HRIS system with candidate information.