SUMMARY:

• Business Analyst with 16+ years of business analysis, work flow, process reengineering, and document imaging experience. Possess expertise in all phases of business analysis including planning, elicitation, enterprise and requirements analysis, solution assessment and validation, and requirements traceability. Experienced in working with all levels within an organization.
• Most recently a graduate of the University of Delaware's Business Analyst program, a comprehensive business analysis course that provides intensive of all business analysis phases and techniques.
• Facilitate JAD sessions with project stakeholders to elicit and document requirements
• Perform business process analysis and develop business process models (As Is/To Be)
• Conduct Gap Analysis to compare current state to desired or future state
• Create lifecycle documents, including Business Requirements documents, Functional Requirements documents, Technical Requirements documents
• Develop functional designs, workflows, page mockups, use cases
• Produce presentations in MS PowerPoint and conduct briefings to project stakeholders
• Prepare test strategies, test scripts, and manage user acceptance testing. Assure requirements are complete, executable, testable, and unambiguous
• Construct user manuals; Schedule and conduct
• Reengineer processes and work flows based on stakeholder need and feedback
• Acquire specific knowledge related to the business environment using various analysis techniques
• Demonstrate strong oral and written communication skills, with the ability to communicate technical topics to management and non - technical audiences

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst/AWD Workflow Administrator

Responsibilities:

• Successfully coordinated efforts to install DST’s AWD (Automated Work Distributor) application for the development of departmental workflows. Worked from inception at the feasibility study phase to the successful rollout of the AWD application into various company departments. Completion of the project resulted in replacement of 500 ‘dummy terminals’ with computer workstations to maximize input, review and approval efforts related to departmental processing tasks.
• Accurately outlined data elements and attributes to complete the extraction and loading of electronic records from an external file maintenance database into a work flow imaging database. Merging of records provided user access to one database for records retrieval, security and authentication needs.
• Effectively performed business process analysis for Underwriting and New Issue activities to gather requirements for a custom work flow/straight-through solution related to the ‘express’ processing of applications. Leveraged existing process flows and business rules to garner details of the “as is” environment to be included or updated in the new design and to discover/confirm requirements. Created a prototype solution, provided to the technical team, to assess the design fit into the project’s requirements. Completion of the project resulted in the automation of several decision making processes, reducing underwriting approval and issue of express applications from 3-7 days to 1-2 days as well as reducing in the completion of new issue transactions from 5-15 days to 2-3 days.
• Skillfully developed workflows for geographically separated units to consolidate core processing functions. Facilitated meetings with teams in the separate locations to elicit, document and confirm requirements with essential stakeholders. Prioritized requirements deemed most important for the efficient design of user workflows. Creation of the new workflows resulted in business improvements and shared processing through the consolidation of tasks among the knowledge workers. Hardware and software costs too were significantly reduced as the need to house and upgrade applications on separate servers was eliminated.
• Coordinated with fax software vendor to design a custom process to create electronic images from faxed documents and generate related work items for individual processing tasks. Identified by document type the work items to be created for routing to various work queues. Completion of the project resulted in 95% reduction in the manual effort to identify correctly and distribute faxed documents and shortened turn-around time to process the documents from 3-5 days to 1-3 days.
• Implemented security measures safeguarding access to electronic documents stored on AWD servers. Document security included assigning security levels to imaged documents as well as assigning user privileges based on required need to view documents. Additional security created through the use of logon authentication and validation rules per Active Directory group assignments.
• Provided for the physical security of AWD servers, ensuring servers were housed in a controlled environment, with access limited to technical and support staff allocated to maintain AWD processes.
• Performed support tasks to include the resolution of in-house software application issues and workflow problems reported by end-users. Reported issues and problems were resolved within the service level agreement timeframes and guidelines.
• Provided supervision to the AWD Workflow Administration team. Presented in the administration of AWD Workplace, Workflow, and Data tables. Delivered instructions on the creation of Knowledge Enabler flows and work type associations.
• Provided supervision to employees performing scanning and document imaging duties. Conducted hands-on to scanning staff, providing instructions on the use of Kodak iSeries scanners and AWD scanning software.
• Provided to employees on new installations of the AWD workflow product, MS Office products, fax software, and screen capture software. included brief overviews of new products, the effects of enhancements on existing products, how the new software or enhancement will be utilized in daily business operations.