Profile Summary:

• I am a dynamic IT Business Analyst with a diverse background of experience to draw from. I am adept at Project Planning Scope, Business Requirements Elicitation, Process Improvement, Data Analysis Reporting, and I specialize in Project Documentation through all project stages.
• My greatest assets include the ability to act as a liaison between technical and non-technical persons, outstanding interpersonal communication, both written verbal, and great attention to detail. I also possess natural leadership abilities, creative vision and unique problem solving capabilities. I have an amiable personality, work with an active, hands-on approach, and possess a strong, professional work ethic which shows in everything I do.

Skills Summary:

Professional Knowledge:

BUSINESS ANALYSIS TECHNICAL DOCUMENTATION:

• Experienced in transforming business needs into solutions by reviewing, analyzing, and evaluating business systems, data quality, business processes, infrastructure and user needs skilled in leading information gathering and brainstorming sessions to gather business data requirements, manage project scope schedule, and address project criticals adept at analyzing, profiling cleaning detailed data to conform to data quality standards.
• Skilled at analyzing building business knowledge through comprehensive interviews of end users, 3rd party vendors stake holders, thereby gaining necessary insight into critical business infrastructure processes heavy focus on lean process improvement, which is centered around the tribal knowledge found within the workforce and coupling it with technical and managerial expertise, to identify eliminate or reallocate wasted resources in time, information, and budget.
• Problem-solver with an eye for innovative ideas, ability to see complex connections within the whole picture often called upon to be a liaison between various factions of a project, fostering clear communication between technical non-technical, managerial, 3rd party, and end-users.
• Adept at Business Analysis throughout a project lifecycle, including, but not limited to: definition of Project Scope Objectives, Business Requirements Elicitation, End-User Stakeholder interviews, Project Estimation, Process Review Improvement, High Level Project Design, Data Analytics Business Intelligence, Change Request Processes, Data Migration Quality, diagramming Business Objects Information Architecture, User Acceptance Testing UAT , Test plans reports, and assisting in the formulation of Systems Solutions to parallel overall business strategies.
• Specialist in Project documentation, including, but not limited to: Project Plan Roadmap , Scope of Work, Communications Plan, Gantt chart/Project Schedule, Business Requirements Doc BRD , Change Request Doc, Request For Change RFC doc, Use Cases, High Level Design HLD Wireframes, Functional Specification Doc FSD , Request for Information RFI / Request for Proposal RFP docs, UML/BPMN Diagrams, Network diagrams, Process flowcharts swim lanes, Standard Operating Procedures SOP , Sitemaps, Organization charts, SWOT Analysis charts, and various document Templates.

TECHNICAL KNOWLEDGE:

• Proficient in: MS Office 365 Suite on the Cloud Word, Excel, Outlook, Visio, PowerPoint, OneNote , OneDrive for Business, SharePoint 2013, MS Project 2013, Lync 2013, Adobe Photoshop, Premiere, Dreamweaver, Acrobat, SnagIt, The Therapist Healthcare PMS , UML/BPMN diagramming, HTML, CSS, Scrivener, Google Cloud Sync, Asana Task Management, Box.net for Business, DropBox Business, Slack communications, Trello Kanban tool, RSA SecurID, Cisco AnyConnect Secure Mobility Client
• Familiar with: Adobe RoboHelp, Framemaker Technical Communications Suite , Exchange Online, Imanami GroupID Self-Service, HP Application Lifecycle Management ALM , AuthorIT, AutoCAD, DQ Analyzer 8, Homesite, HP Solaris UNIX, HIPPA regulations, ITIL Service Management, MS Access, MS Active Directory, MS SQL Server, mySAP, Remedy, SAP Crystal Reports, SQL Server Management Studio SSMS , Visual Studio, XML

EMPLOYMENT HISTORY:

Confidential

IT Business Analyst Sr Technical Writer

• I am currently working in the EA IT Workforce Services team as an IT Business Analyst Sr. Technical Writer where I have been working with Technical Project Leads, SMEs, and a QA Lead, to implement numerous enterprise application projects and pilot programs. Our focus is on implementing productivity and communication applications, such as MS Office 365 and OneDrive for Business on premise and on the cloud , SharePoint 2013, Lync Persistent Chat 2013, and Imanami GroupID Self-Service a web-based Active Directory Management app .
• The main projects I've been involved with this year have been a company-wide implementation of Office 365, a pilot program for OneDrive for Business, and the preliminary migration from SharePoint 2010 to 2013. Primarily, my role has been researching and documenting the functionality of the applications, becoming a 'superuser' in the process, initial data analytics, discovery and logging of bugs errors, and supporting the release to select groups of users.
• Overall, I support the team by employing the structure of Project Lifecycle Management within these service-oriented projects, using elements from ITIL, Waterfall and Agile SDLC methodologies to create a custom project foundation. I assist in guiding projects through their necessary phases, from conception to completion. I also play the role of user liaison and educator, as well as capturing information and developing processes for a variety of efforts.
• I've created all Project Templates and Documentation needed for a successful implementation, as well as co-created the processes and procedures for new pilot and beta programs for the team. I am also responsible for all technical documentation and communications that arise from these projects, publishing much of it on the EA Knowledge website that is visible throughout EA Global.
• PROGRAMS USED: MS Office 365 and OneDrive for Business on prem on the cloud , SharePoint 2013, Lync 2013, Active Directory, Imanami GroupID Self-Service, Asana Task Management, Box.net for Business, DropBox Business, Slack communications, Trello Kanban tool, RSA SecurID, Cisco AnyConnect Secure Mobility Client, and other EA internal applications

Confidential

IT Business Systems Analyst in Data Analytics

• I worked in Disney World's Workforce Management Dept as a Data Analytics Business Analyst where we were merging several independent Reporting Databases together from various Disney Parks to create a unified Data Warehouse on an SQL platform. During this assignment, I utilized Business Intelligence knowledge in Data Profiling and Data Analytics to assist in creating maintaining a Data Matrix for Business Reqts within an MS Access database. For this we reverse engineered the calculated data from several incoming workforce reports, analyzed the Data Quality and standardized it to be released as clean, uniform data via ETLs into a Data Landing environment. This, then, would be available to be retrieved by the end-users through a Data Mart GUI. I also assisted in building a Knowledge Base Portal tied to the Data Warehouse for end-users reference.
• PROGRAMS USED: MS Word, Excel, Visio, PowerPoint, Outlook OneNote Office 2007 , MS Access 2007, MS SharePoint, MS Lync 2010, HP Application Lifecycle Management ALM , SQL Server Management Studio SSMS , DQ Analyzer 8, Box Sync, Disney World internal applications

Confidential

Consultant, Business Analyst

• I provided consultant services as a Business Process Systems Analyst on short-term, independent contracts. I worked for select companies needing professional business technical services geared toward smaller businesses, non-profits, and the artistic community. Have provided Project Planning Scope, Business Requirements Elicitation, Process Procedural Improvement, Software implementation, Change Management process documentation, Data Migration Mapping, and other Project documentation for various clients.
• Clients include: Iowa Computer Depot, State of Washington, Vista Counseling, SummitQuest Leadership Retreats
• PROGRAMS USED: MS Word, Excel, Visio PowerPoint Office 2007 , Adobe Acrobat, SharePoint, HTML, CSS

Confidential

Business Systems Process Analyst

• As the Primary Business Analyst I was responsible for implementation data migration for new online insurance billing system. Also provided other research, analysis resolution of special projects for the billing and collections system. Worked closely with representatives from many Health Insurance companies to improve communication find root cause of issues. Helped to analyze best business practices procedures for NWCC according to the new HIPPA laws regulations, focusing on process improvement documentation, to improve the functionality of their Billings department. Also was responsible for the daily coordination of secure patient information and insurance billings.
• Created software user manual business process documentation, created company website, designed PowerPoint presentations, brochures, marketing materials. Also helped to train in their mental health billing software program, and stood as backup for Office Manager.
• PROGRAMS USED: MS Word, Excel PowerPoint Office 2007 , The Therapist Healthcare PMS , HIPPA regulations, Adobe Dreamweaver, SharePoint, HTML, CSS

Confidential

IT Business Analyst

• IT Business Analyst working with the Consolidation Architecture Project team, which migrated eleven State agency data centers into one enterprise data center. Focus was on consolidation of technology platforms into a statewide shared service environment. I assisted this team in defining technical process architecture, utilizing the ITIL Service Framework, through the preparation and editing of project work documentation, and through communications with staff, customers, and other State agencies. The main project I worked on was to compile information for and edit the Service Catalog for the Data Center and its respective Service groups, as well as intensive Process Documentation and Improvement.
• The architecture project scope included all domains within the State Data Center: Network, Distributed Systems, Enterprise Systems, Storage, Security, Voice Services, Operations/Command Center, and Plans and Controls.
• PROGRAMS USED: MS Word, Excel PowerPoint Office 2007 , ITIL Service Management, Adobe RoboHelp Photoshop, SharePoint, SQL, HTML, CSS

Confidential

IT Business Systems Analyst

• Primary IT Business Systems Analyst collaborating on the redesign of an online System Access Request Form which required the compliance with Sarbanes-Oxley regulations for Identification, Authentication, Authorization Accountability, utilizing Agile project methods. I facilitated the planning scope of project, project schedule, gathering of requirements, process improvement, UI system design, functional specs, development, testing, and implementation/ deployment of the request system.
• PROGRAMS USED: MS Word, Excel PowerPoint Office 2007 , ITIL Service Management, MS Active Directory, BPMN/UML Diagramming, PMBOK, MS SQL Server DB, SharePoint, HTML, XML, CSS, Agile methodology

Confidential

IT Business Systems Analyst

• IT Business Systems Analyst working with Data Center Engineers and Planners on a project to improve their DC Asset Management and Planning System. Working closely with the Project Manager, Program Manager, and a carefully selected core team, our goal was to define highly detailed technical requirements for a new system, which was to be provided by a selected vendor from an RFI/RFP process. After careful assessment, our team realized that there was no existing system that would adequately match our most critical requirements, so we then translated them into Functional Design specs to be developed into a customized application by developers within our team. This was built upon an existing SAP system which utilized various Logistical Modules for data management production planning.
• PROGRAMS USED: MS Word, Excel, Visio, Project PowerPoint Office 2003 , ITIL Service Management, MS Active Directory, MS SQL Server, mySAP, VS Crystal Reports, Sharepoint, BPMN/UML Diagramming, AutoCAD, Aperture Infrastructure Management System

Confidential

Consultant, Business Analyst / Technical Writer/ Graphic Artist

• Over a combined period of 9 years, I have consulted as a Business Analyst, Senior Technical Writer, Graphic Artist, and Web Designer on short-term, independent contracts. I worked for select companies needing professional business requirements analysis, process improvement, project coordination, project technical documentation, data migration, technical specs diagrams, company branding, marketing web presence services.
• Clients included: Detto Technologies, The Boeing Company, Lembersky Chi, Fiserv, Amazon.com, Bradford Consulting Engineers, Vista Counseling Services, Summit Information Systems, and Cinnamon Hill Design
• PROGRAMS USED: MS Word, Excel, Visio, Project PowerPoint Office XP-2003 , Adobe Photoshop, Acrobat, Illustrator, Dreamweaver, BPMN/UML Diagramming, HTML, CSS, Homesite, Framemaker, Robohelp, HP-UX 9000, various Documentation Libraries, Visual Studio Crystal Reports, XML exporting tools, SQL Server DB