Professional Summary:

• 11 years of Business Analysis, Project Management and Systems Analysis experience.
• Proficient in gathering, analyzing and documenting business requirements and specifications, Functional requirement specifications, Requirements Matrix, Software development and deployment plans.
• Extensive experience creating business process diagrams using MS Visio, MS Excel and creating other business process documentation using MS Office Suite software.
• Process Improvement Analyst Business Process Management Consultant for Fortune 500 Public Sector enterprises.
• Facilitated Process Mapping sessions for Value added and non-value added activities using SIPOC.
• Coached and facilitated Lean Six Sigma, Kaizen workshops for processes and processes improvements initiatives.
• Proficient in preparing Source to Target mapping documentation. Used SQL queries for preparing analysis and reports from databases. Design documents to formulate Test Plans, Test Scripts andTest Strategies
• Solid experience leading and carrying out all phases of full SDLC lifecycle enterprise system development, from planning, analyzing, designing, building, and testing new Web and Client/Server applications.
• Proficient in capturing detailed meeting minutes, As-Is process flows and one on one communications with business users, perform As-Is baseline, future state design, To-Be analysis and convert them in to requirement documents. Proficient in Microsoft Word, Excel, Project, PowerPoint, Visio, VB and SQL to aid Business analysis Role.
• Expert in creating data and process models, As-Is, To-Be Analysis using Data Flow Diagrams, Work and Process Flow diagrams, Entity Relationship Diagrams, Logical, Physical data Models, Use Cases, Sequence Diagrams and Activity Diagrams using Visio.
• Expertise in gathering Reporting / Data extracts and analyzing Data Models and Mapping.
• Experience writing technical specifications, statements of work, Request for Proposals RFP and Request for Information RFI .
• Extensive experience with Business Process Management BPM , Business Rules Management BRM , Business Intelligence BI , and Enterprise Data Warehousing EDW .
• Client interactions for giving demos, presentations and support for Customization.
• Committed team player, with excellent communication skills and self-starter, capable of working independently. Good problem solving skills, initiative and judgment. Good business understanding and effective at working across multiple teams within an organization.

WORK EXPERIENCE

Confidential

Business Analyst

• Senior Business Analyst - played a key role in successful implementation of an enterprise Case Management System for Office of Administrative Hearings OAH and Employment Appeals Board EAB .
• Analyzed As-Is processes for UI Unemployment Insurance , performed end-to-end process mapping for each program area, analyzed the findings and implemented the changes in the To-Be process mapping sessions.
• Improved cycle time, wait time, non-value added processes and reporting requirements for each program areas and increase efficiency to quantified measures.
• Developed multiple project artifacts including - Project Schedule, WBS, Project Plan, Test Plan, Implementation plans, and Test scripts.
• Managed on-site and off-site vendors with configurations, deliverables and product deployment.
• Developed Request for Proposal RFP to procure a Commercial off the Shelf COTS software application for Case Management System for the Office of Administrative Hearings OAH .
• Played a critical role for coordination of RFP, evaluation method development, and OAH working meetings. Developed and maintained complex worksheets containing evaluation criteria, vendor selection criteria and scoring algorithms.
• Served as communications liaison to State Procurement Office SPO , Department of Justice DOJ , and Administrative Hearings OAH and Oregon Employment Department OED Information Technology division.
• Designed and managed project budget forecasting and project cost with an initiative to align cost from several cost centers and reporting tools.
• Developed several artifacts including Information Resource Request IRR to support the project initiative and to have buy-in from management and other authorities and report status to the State CIO office. These documents include Return on Investment ROI , Supplemental Budget Request SBR , Cost Communication Matrix, RACI Matrix, Risk Plan, etc.
• Designed a sophisticated data driven Evaluation Model to cater to the procurement needs and vendor section for the Case Management project.

Lean Leader/Business Analyst

• Lead a Lean six sigma initiatives at Enterprise level at Department of Administrative Services DAS .
• Coached and facilitated Lean Six Sigma, Kaizen workshops for process improvements initiatives.
• Designed Communication plan and Transition plan for Lean Six Sigma implementation.
• Coached work groups in business process improvement BPI techniques, specifically Lean and Rapid Process Improvement RPI
• Analyzed work processes to drive improvement, measure process performance and implement changes to agency work processes. Developed and maintained a sustainable BPI program.
• Business Process Documentation and process flow analysis for leakages, waste identification and bottleneck analysis using Visio and Excel Macros.
• Understanding and translating business requirements and policy issues and cost of doing business and designing process improvement goals and initiatives.
• Designed advanced financial models for Return on Investments ROI on IT projects using Real Options pricing method. Current portfolio of projects includes SharePoint, Internal web portal, procurement application and State Data Center Mainframe systems.
• Budgeting and designing a financial model for debt collection process for Dept. of Revenue to match the fees collected from other agencies with the cost incurred to collect such debts.
• Investigated and performed data analysis on enterprise resource with multi-dimensional and multi-variable data sets. Extensive use of data analysis tools including ACL, SPSS, Minitab and Excel's pivot table. Generated reports and recommendations for future improvements and management analysis.
• Developed strategy for the implementation of risk management tools and implemented a process and training class for 'Information Asset Classification' for internal control systems.
• Researched risk analysis, IT compliance and control mechanism to isolate leakage and control issues within the system. Reports were discussed with the Dept. of Revenue Leadership.
• Consulted developed a strategic plan for Oregon Dept. of Revenue for Financial Institutions Data Matching FIDM legislature in collection policy for Senate Bill 690. Report will be presented to finance committee in 76 Legislative Assembly in 2011.

Confidential

Financial Analyst

• Created a complex dynamic pro-forma financial model to demonstrate recommendations impact on firm's financial performance. Delivered strategy presentation proposal before the Board of Directors.
• Monitoring clients' portfolios of investments and advised them on funds or companies to invest.
• Researched financial markets worked closely with investment and research analysts on financial modeling and analysis of public information for investment decision .
• Conducted market research of the software/technology space and created written research report. Screened the universe of stocks and provided fundamental analysis and in-depth equity research reports. Presented stock research to analyst, senior portfolio managers.
• Advised clients on investments strategies and risk management.
• Researched and gathered information, processed it, and applied it to investment decisions.
• Prepared performance reports for the equity and alternative asset managers and executive team.
• Was involved in calculating investment performance, preparing performance reports for several asset managers, researching and reconciling returns.
• Applied sophisticated financial and statistical modeling tools for valuation purposes including Brownian motion, Monte-Carlo simulation, and Black-Scholes.
• Designed modeled and priced CDOs and CMO for specific clients and trading requests.

Confidential

Performance Analyst

• Interviewed several asset managers for investment strategies to better understand business and system risk for overall risk assessments and updated existing risk analysis documents.
• Calculated and verified asset managers' performance of the investment portfolios, based on money weighted returns and Modified Dietz. Extensive use of Visual basic to automate the process of valuation.
• Reviewed investment strategies and investment decisions and commented on the discrepancies.
• Audited, analyzed and consulted clients on disclosure presentations, policies and procedures and performance measurement of global asset management firms claiming compliance with Global Investment Performance Standards GIPS .
• Ensure regulatory compliance with SEC and GIPS and other industry regulations in performance measurement and disclosures.
• Assessed composite strategies of different asset managers, prepared verification opinions, quarterly performance reports and annual disclosure presentations. Consulted in marketing materials development for proper reporting and disclosures.

Confidential

User Service Consultant

• Supported technology upgrades and technical resolution to high end systems users.
• Trained University staffs and academicians on several user based software and applications and delivered superior customer support and deployment initiatives.
• Worked very closely with the Business Consultants, business users to understand requirements, develop and trace test cases to requirements and with developers during troubleshooting/defects tracking and resolution process.
• Used and supported office products for academic support and IT projects.
• Extensive documentation process of business rules and knowledge management of new collaborative tools for curriculum management application and designed a wiki for knowledge management for training purposes.
• With the help of business SMEs came up with resolutions to fix several client raised issues.
• Created business logic documents for calculating the business decision criteria and process analysis
• Perform gap analysis for current applications verses new attributes to be landed to support the reporting requirements.

Confidential

Senior Business Analyst II: Offshore Project Consultant

• Analyze business operating reports and conduct variance analysis for multiple business processes.
• Lead and assisted in the strategic and business planning process at enterprise level.
• Lead Hewlett Packard outsourced process for forecasting, analysis and planning. Managed teams on off-shore client management, business development and data analysis projects.
• Work with teams to capture/catalogue documents defining predefined text entries for the application, cataloguing questions, defining standard templates and detailed letter templates, and helping to define the standard reports for management.
• Worked with various business units to identify and assess process and business risks and provide value added suggestions to mitigate such risk and contributed to several risk mitigation projects.
• Designed developed financial and statistical models for scenario analysis, budgeting, cost controls and new business initiatives.
• Documented systems, roles and responsibilities, validation rules and decision criteria/matrix.
• Quality analyst and MIS tech lead for HP and Dell Processes and developed and implemented a real time process for centralized service delivery management. Implemented information classification and compliance systems for several cost centers.
• Provided regular and ad-hoc reporting of staff forecasting and business optimization for several outsourcing processes and reported recommendations to Vice-President and Process Owner.
• Management and analysis of process data. Performed technical integration of data source for performance evaluation.
• Created business use case diagrams and activity diagrams.
• Applied Lean methodology/principles to eliminate waste in the current process to recommend a new improved and effective operations / system requirements.
• Worked on several lean and Six Sigma process improvement projects with extensive training on train the trainer, lean methodology, Six Sigma principles.

Confidential

Business Analyst

• Gathered the As-Is current process information to understand the current process and related business rules. Analyze and enable improved efficiency in managing the business process, streamline and standardize end-to-end process through the use of automated system connectivity where possible in to the To-Be process.
• Acted as a subject matter expert for understanding changes in the business and utilize relationships internally and externally to assess the impact of projects, launches initiatives on forecasts. Own strategic improvement projects to help optimize forecasts.
• Perform analysis that aids in the decision-making process, increased forecast accuracy, and decreased operational expenses and advised business owners on budget issues.
• Applied Lean methodology/principles to eliminate waste in the current process to recommend a new improved and effective operations / system requirements.
• Created business use case diagrams and activity diagrams.
• Prepared source-to-target mapping documentation. Designed and created complete training program for users. Prepared the communication plan, training strategy and training plan control.

Confidential

Accountant

• Performed accounting and budgeting for monthly, quarterly and annual cash management.
• Prepared Profit and Loss accounts and Balance Sheet for this financial institution for 3 years.
• Modeled and designed debtor management accounts and issued monthly debtors balance for debt management and collection process.
• Responsible for journal entries of all the cash deposits and expense bills.
• Manage time entry reporting and reconciliation process
• Identified opportunities for cash management and interest collection tools and process. Reduced debt write-off by 16 in 18 months.
• Managed AGM and was recognized by the management for accuracy and timeliness for financial data