SUMMARY

Information Technology Professional with expertise in Business Analysis recognized for uniquely combining excellent written and oral communication skills along with strong technical knowledge to produce clear, concise project documentation. A well - organized project manager possessing strong liaison skills to effectively bridge communication gaps between non-technical business users as well as technical project development teams in order to keep project initiatives on track to a successful completion.

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

• Assisted in creation of Requirement Traceability Matrix RTM .
• Participated in on-site RTM review sessions with client Metropistas, owners of PR-22 PR-5 road systems Guaynabo, Puerto Rico . Scribed daily requirement session decisions, information, and action items. Updated the Action Matrix.
• Assigned to author the Image Review, Toll System Overview, Reporting, IT Architecture and Toll Point Supervision specification documents.
• Updated documents based on feedback received from client Metropistas in the Reading Form Matrix.
• Preparation of test script documents for Image Review and Toll Point Supervision applications.
• Maintained versions of specification documents, spreadsheets, and Visio diagrams on Enterprise Content Management ECM SharePoint 2010.

Confidential

• Assigned as a liaison between Port Mann Bridge technical team and PSquare Solutions off-site development team to coordinate Mantis and Jira issue tracking system issues and software releases.
• Assigned to author PMH1 Interoperability, GEB Interoperability, and Hub Interoperability As Built documents.
• Supporting the PM regarding all aspects relating to Quality Organization within the project, with contract subcontractors, and with the ODOT Authority as needed.

Business Analyst Consultant

• Led white board logic sessions for OCSE Sanctions and Central Court Services.
• Generated current and future state workflows and conducted workflow review sessions leading to stakeholder signoff for OCSE Sanctions and Central Court Services.
• Authored Business Requirement Documents for:
• OCSE Sanctions: Return Appointment Letters, Administrative Return Appointment Letters, Domestic Violence Referral Letters Central Court Services Sanctions.
• FIA: Salary Edits Specifications, Suppression of Doc Only Option web based .
• Business Link: Job Entry, Employer Update web based
• Authored users training manual for OCSE Sanctions: Return Appointment Letters and Administrative Return Appointment Letters.
• Coordinated and led application development prototype/demo sessions with the OCSE Sanctions business stakeholders in order to further refine project requirements.
• Created test plan matrix/test scripts for OCSE Sanctions and Business Link.
• Conducted testing on new applications documenting issues or deficiencies found for OCSE Sanctions and Business Link Job Match initiatives.
• Helped oversee application rollout to all four Borough Offices for the OCSE Sanctions and was the liaison between the users and the application development team passing issues along as they arose.
• Conducted face-to-face and conference call fact-finding and requirements sessions for OCSE Sanctions and Central Court Services.
• Services Family Independence Administration FIA Business Link.
• Attributed to the design, layout, and verbiage for the following system generated OCSE Sanctions appointment letters: Return Appointment Letter Administrative Return Appointment Letters 1 2 and Domestic Violence Referral Letter.
• Create and execute queries/reports and provided findings to OCSE upper management using Oracle BI Discoverer Plus.
• Updated assigned tasks on a bi-weekly basis with current status and percentage complete on the OCSE Sanctions

Business Analyst Consultant

• rder to identify project requirements and to effectively document project business specifications and specifications for BMW's Center Management System and CenterNet dealership development applications.
• Conducted analysis of BMW's 300 dealership websites and discovered that they employed 28 different web vendors to administer their sites. Led fact-finding meetings with management for the Hours of Operation initiative to streamline and limit the use of multiple web vendors.
• Wrote Project Requirement Briefs containing proposed screen mockups and sent to dealership web vendors to provide estimates for the Hours of Operation initiative.
• Wrote Project Requirement Briefs for Field Personnel, Labor Rate Update, and MINI Dealer Agreement Update.
• Updated web URL's on the CenterNet dealership application in order for the information to be displayed on the BMW Dealer Locator application.
• Tested revised reports in Cognos and communicated findings to the build team.
• Participated in discussions with the Customer Relations Management for the Epsilon Marketing Database feed.
• Tested the addition of Rolls-Royce brand within the 3270 mainframe environment.
• Interfaced with the Help Desk to create an RDR Data Extract request for BMW and MINI new model sales figures.
• Participated in fact-finding meetings pertaining to using SharePoint solution for the Field Personnel Initiative.
• Reformatted and revised verbiage for BMW and MINI Letter of Intent LOI legal documents in Enterprise Content Management ECM Documentum.

Business Analyst/Project Manager Consultant

• bjectives, plan, execute and implement IT initiatives for Cablevision Integrated Marketing Systems consumer websites.
• Led requirement gathering sessions with the Optimum Store, Optimum Rewards, and Optimum.net business marketing teams for new and existing web content enhancements.
• Researched Shopping.com public API protocol and functions. Participated in knowledge sharing sessions with outside partner Shopping.com and business marketing teams regarding the use public API access.
• Authored Business Requirement documents for Shopping.com API Integration, Pricing Display Controls, and Single Sign-on initiatives. A portion of this involved creating hand drawn wireframe mockups of screens that were eventually represented in MS Paint.
• Performed industry/market studies and competitive analyses pertaining to Single Sign-on SSO functionality, prepared findings documents, and presented to project stakeholders. Content included SSO history, technical solutions, and listings of SSO providers.
• Created a comprehensive multi-site analysis spreadsheet for Single Sign-on initiative identifying places where authentication on each site is needed and diagrammed logon workflow scenarios.
• Led the QA testing and launch effort for the Espanol.Optimumrewards.com initiative. Duties included: Creation and maintenance of an MS Project plan Maintenance of an Issue defect Log Maintenance of an Launch Action Item Log Liaising on a daily basis with external project vendors MotionPoint, Maximum Resolution, Flashbooty Performed final requirements review with project teams prior to launch Worked along with developers to modify Omniture reports to reflect both Spanish and Aggregate counts.
• Entered production issues found during QA testing into JIRA issue tracker system. Performed QA testing on issues resolved by the App Development team.
• Authored user manuals for the internal Marketing CMA Tool as well as the administration portion of the Optimum West website.

Client Manager PM/BA/QA

• and encompassed Business Analyst, Project Management, as well as QA duties depending on the complexity and size of the project.
• Facilitated over twenty individual and focus group interviews over a two month span to produce a Gap Analysis between for the DOHMH agency-wide large scale end-to-end workflow Procurement, Inventory, and Shipping Management PRISMS project.
• Authored a comprehensive Business Analysis document for the PRISMS project.
• Responsible for the entire external vendor selection process for the PRISMS project..
• Responsible for the entire RFP process for the PRISMS project. This included: Writing the RFP document Gathering of detailed business requirements to illicit vendor RFP response Review sessions with project stakeholders after RFP completion to define and clarify RFP content Creating bid proposal rating sheet document to score the RFP responses.
• Conducted interviews to capture high-level business requirements with business users as well as interfacing with Application Development and QA Leads to formulate manpower estimates as a response to Project Initiation Requests PIR .
• Responsible for gathering DIIT Business Reengineering project status from all Client Manager's on a quarterly basis, performing reviews with the CIO and Departmental Directors, and preparing the final report package which was presented to the Commissioner of Health and placed on Microsoft SharePoint.
• Created Technical Assessment document pertaining to IBM WebSphere MQ and Message Broker.
• Created SQL queries to return data from delimited oral health encounter and registration files in order to troubleshoot invalid data parsing.
• Created and maintained multiple project plans for all assigned projects using CA's Clarity Project Portfolio Management/Open Workbench tool. eClinicalWorks eCW Electronic Health Record EHR project at the Rikers Island Correctional Facility is the first 24 by 7 clinical application implemented within the Agency.
• Tasks included coordinating and facilitating discussions between vendor and multiple project teams and Follow-up, and issue resolution regarding the following tasks: Infrastructure, Interfaces, 24 by 7 Help Desk, QA Testing, Install procedures.

Business Analyst

Overview: Liaison between internal cross-functional business units such as Finance, Marketing, and IT as well as external clientele in order to identify project requirements and to effectively document project business specifications and functional specifications for AutoOne's personal and commercial automobile Assigned Risk services website.

• Understand the development environment and the impact of project changes in order to effectively estimate project development headcount and dollar cost for the team.
• Prepared staff evaluations and established personnel performance goals on a bi-annual basis. Recommended salary and merit bonus increases for the development team to upper management on an annual basis.
• Take overall responsibility for team deliverables including schedule, scope. Coordinated status of work within the team as well as coordination with other teams.
• Overview: Managed team seven IT Professionals 6 developers 1 QA for mid to large-scale projects with deliverable timeframes of three months to over one year. Collaborated and liaised with the IT application development team as well as business users to design, develop and implement technology solutions for the Charlotte, NC Call Center.
• Prepared the high-level requirements portion of the RFQ/RFP.
• Formulated user acceptance test plan document and test case scenario spreadsheet based on approved project business specifications. Documented testing defects using Clear Quest software.
• Participated in of Joint Application Development JAD project business requirement gathering sessions.
• Created website storyboards and functional requirements documentation for addition of new, or modification of, graphical user interface screen functionality.
• Translated project business requirements into website wireframe mockups and business specification documentation.
• Participate in on-site as well as off-site cross-functional team meetings in order to design requirements to ensure clear and concise development expectations.
• Administered the production of variable-text policy pages output for Universal Life and Incentive Life insurance products for the Life70 New Business System mainframe . Utilized an innovative combination of CompuSet document publishing with COBOL and Assembler Language.
• Used Document Sciences CompuSet software tool for mainframe processing, and Visual CompuSet for PC Overview: Coded and tested Life70 UL/IL variable insurance policy applications based on business requirements.
• Created life and annuity policy page verbiage from product specific, state-approved policy documentation.
• Overview: Represented the Legal Regulatory Department in discussions with the IT department in facilitating the printing of fixed-text customer policy pages, delivery receipts, amendments, riders and policy applications.
• Coded, tested, and maintained FileNet Image and Workflow scanning applications using MS Visual Basic 6.0 and Oracle database. The Management Statistics application involved creating lengthy and complex SQL queries within the VB application to return data.
• Ensured project reporting needs are established and identified for performance measurements through the use of MS Project plans.
• Executed manual testing, as well as automated script testing using Mercury Interactive Quick Test Professional in order to test functionality.
• Helped formulate, maintain, and document user acceptance test plans, test cases and test scripts based on developer and business user feedback.
• Worked in concert with application development team as well as other teams to address any project issues that arose.
• Oversee work progress of the Application Development team to insure all project requirements are met.
• Acted as a Business Analyst liaison between the business and technical teams related to project requirements and design issues.
• Created various reports including Express Commission Report utilizing Wang New Business data input screen and Wang COBOL.