SUMMARY

• Visionary Product Owner & Business Analyst with detailed knowledge of users’ interaction with solutions, defining product vision, strategy, and roadmap.
• Analytical problem solver and have strong experience of interacting with external and internal clients to transform their business problems into technology solutions and ensuring that business goals are met.
• 7+ years of Industry experience as a Business Analyst/Product Owner/Feature Lead in Finance and Banking Industry, with solid understanding of Evaluating Data Sources, Translating Requirements into Specifications, Application Design.
• Visionary Product Owner & Business Analyst with detailed knowledge of users’ interaction with solutions, defining product vision, strategy, and roadmap. Analytical problem solver and have strong experience of interacting with external and internal clients to transform their business problems into technology solutions and ensuring that business goals are met
• Experience in Scrum Process and thorough understanding of Extreme Programming (XP), Agile Software Development Methodology and Object - Oriented Analysis (OOA).
• Knowledge of and ability to utilize formal agile methodologies (Scrum, Kanban & Scaled Agile Framework (SAFE), disciplines, practices, and techniques for the delivery of new and enhanced applications. Experienced in SaFe Agile methodology and worked closely with RTE on PI Planning.
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modelling, Business Analysis and Testing various methodologies.
• Experienced with UI -Application programming Interface integration.
• Strong cross-functional leadership and stakeholder management skills.
• Experience in developing Epic, User Stories Use Cases, creating Screen Mock-ups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis.
• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a project follow the Business Requirements.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Experience in designing and developing Test Plans and Test Scripts.
• Interface with clients from Operations, Marketing, Sales, Technologies, and Outside Vendors and function as their customer interface point as the lead of the Projects.
• Got exposure to training for their Salesforce.com cloud and analyst roles for customer relationship management also known as CRM.
• Experience with Jira, Version One and MLQC.
• Experienced in cloud solutions (GCP), emphasizing security and instrumentation while optimizing for development velocity and extensibility.
• Experienced in Product Management, Project Management, Scrum, Agile, Business Analysis and User Stories.
• Utilized corporation developed Agile SDLC methodology. Used Scrum Work Pro and Microsoft Office software to perform required job functions.
• Behavioral Driven Development (BDD) using Gherkin scripting language.
• Experienced with ETL (Extract Transform and Load) platform for data extraction and applications jobs management using Ab initio/conduct IT.
• Analyzed the test results from QA teams using Performance Studio Analysis to create various scenarios.
• Experienced in Cloud migration specially in GCP and Azure.
• Experienced with Release management and Change management CRQ (Service Now).
• Experience in Agile and Scrum Methodologies and related terminology such as Daily Scrum, Product Backlog, Release Burn down, Sprint Planning Meeting, Task board, To-do, and Work in Process Charts.
• Expertise in understanding and supporting the client with Project Planning, Project Definition, Requirements Definition, Analysis, Design, Testing, System documentation and user training.
• Experienced with Data Warehouse and Data Scanning platform governance policies.
• Proficient knowledge in Model Risk, Operational Risk, Market Risk, Model Risk Governance, EUCT Governance, Model Risk Management, Owned Media Digital Marketing, Credit Cards, Point of Sale (POS), Mobile Application and Supply Chain.

TECHNICAL SKILLS

Operating Systems: Windows, MAC, Linux, Android, iOS

Database Systems: Teradata, MySQL, MongoDB, POSTGRESQL, Oracle, MSSQL

Cloud: AWS, GCP-Kubernetes, MS Azure, PCF

Monitoring/Debugging/Testing Tools: JIRA, ALM, HP Quality Center, Load Runner, Blazemeter, Splunk, AppDynamics, Requirement Analysis, Data Analysis, GAP Analysis, System Impact Analysis Data Extraction, Analysis & Validation

Data Visualization: Crystal Tool, Service Now, Tableau and Power BI

Product Management: JIRA, Confluence, MS Suite, MS Project, Version 1, Sharepoint

Interface Design/Prototypes/Mockup: Figma, inVision, Sketch, Adobe XD, Balsamiq

Other Tools/Skills: VMware, Jupyter Book, SAS, Oracle ERP, PEGA, Salesforce CRM, UCD, Jenkins, SonarQube, API Framework, AEM, Snapdragon

PROFESSIONAL EXPERIENCE

Confidential

Lead Technology Product Owner/Business Analyst

Responsibilities:

• Successfully implemented CI/CD pipeline for various applications across Corporate Risk Technology.
• Conduct Project estimation and Resource planning with the help of Microsoft Project and EPMO.
• Drafted Epics, use cases, User stories and Defects using Agile Jira tool.
• Assisted the Project Manager in setting realistic Project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted Project related presentations.
• Supported UI integration with API services and drafted.
• Developed strategic partnerships with the Business units to develop a solid knowledge base of the Business line, including the Business Plan, Products, and Process.
• Experienced with SQL, Data Mapping, Data Integration and API services.
• Performed User Acceptance testing during migrations.
• Managed/Drafted Epic, User stories and tasks and supporting team on prioritization of the requirements.
• Proficient in documenting Business Requirement, Non-Functional Requirements (NFRs) and Functional Specification Requirements (FSR) by creating Use Case Models, Process Flows, Workflow, Decomposition Analysis and UX mockups.
• Supported Data Mapping and Data integration between upstream and downstream application.
• Lead complex business initiatives/problems provide technological solutions with broad impact for cross functional business and technology teams.
• Supported team with application on boarding to ETL platform. (Ab-initio)
• Lead AWS Data migration project from in house Data center to AWS.
• Translated the Business needs into system Requirements, communicating with the Business on a broader scale and with an in-depth view.
• Ensure incidents in JIRA and Service Now meet E2E phases and SLA requirements with Production Support team.
• Estimated Stories and given story points through Poker Planning.
• Involved in GAP analysis in the identification of business rules, systems process and prepared FRD functional requirement and design document.
• Led Compliance reporting implementation project using ELT technology and supported unusual activity reports dashboard.
• Translated customer data into user stories to validate the implementation of a new product feature that improved the UI on the mobile application.
• Experienced in FileNet legacy system used for Accounts Statement data management.
• Experienced with Release management and Change management CRQ (Service Now).
• Worked closely with XD team and supported team on understanding XD requirements from Invision App.
• Developed Business Requirement Document as well as High-Level Project Plan.
• Designed business Reports using Tableau and full fill end user need related to Data scanning reports.
• Coordinate with the scrum team and product manager to support delivery across all phases of the product life cycle for a software company, including identifying product defects, managing product backlogs, and analyzing KPIs to define strategies.
• Manage Change Management process and communicated progress to various stakeholders
• Participated in the Logical and Physical Design sessions and developed Design Documents.
• Upgraded the existing Test Scripts and created new scripts for client application to be able to work for new versions and patches, which improved product quality.
• Collaborated with diverse cross-functional teams to implement Agile and SAFe methodologies throughout the product management organization.
• Designed and implemented basic SQL queries for QA Testing and Report / Data Validation.
• Partnered with the Technical Areas in the research and resolution of System and User Acceptance Testing.
• Worked with Quality Control Teams to develop Test Plan and Test Cases/Test Results.
• Managed release cycle (CRQ) and supported team during weekend production deployments.
• Develop User Manuals, and Training Manuals as per Project Specifications and timelines.

Confidential, WILMINGTON, DELAWARE

Senior Product Owner/Business Analyst

Responsibilities:

• Conducted one to one interview with Manager to gather Business Requirements and participated in the documentation of Business Requirement Documents, Epic, and user stories.
• Managed product backlog for Account activity and Account summary of transactions for mobile online banking.
• Break down Epics into user stories during PI planning sessions.
• Project Management / Scrum master for the Consulting engagement tied to the initial establishment of Agile Iterative development methodologies associated with the start-up of the bank-wide Data Quality Initiative.
• Responsibilities included an agile team of Data Quality experts and developers building an Integrated Portal and web-based tools and processes to be tied to the data quality system.
• Defining, training, mentoring, and facilitating adoption of the Agile Methodology, to include being the Scrum Master for the Data Quality team.
• Work on risk Assessment and control.
• Used Tableau for generating Risk Assessment Reporting.
• Control-Mitigate-Remediate. Implemented Risk Control Modules.
• Experience with Document Archival systems.
• Strong project management skills including planning, scheduling, monitoring, and budgeting with experience in requirement gathering, gap analysis, risk analysis, effort estimation etc.
• Establishment of the “3 week” iterative Agile process for building the Data Quality tools and processes in Informatica DQ, IBM IIS and the Integrated Portal.
• Regularly interacted with onshore and offshore teams to communicate requirements and review test cases and test plans.
• Undertook back-end testing using SQL and wrote queries.
• Extensively used Agile methodology, Agile Level 1, Managing and maintaining Product Backlog
• Adhere to all procedural specifications for account transactions, transfers, settlements, and Reg-9 compliance
• Experience in Agile and Scrum Methodologies and related terminology such as Daily Scrum, Product Backlog, Release Burn down, Scrum Master, Sprint Planning Meeting, Task board, To-do and Work in Process Charts.
• Experience with Agile alignment within BABOK.
• Conducted presentations of the Q/A test results with analysis to the stakeholders and users and documented modifications and requirements.
• Documented Requirements for Activity management, Fixed Income, Asset Management Services, Client portfolio management, Order management system, Performance, Equities, Reconciliation, Transaction capture/Execution and reporting requirements for the user interface.
• Determined project scope and engineering requirements, estimated schedules, tracked item completion, certified milestones, and maintained project documentation and corporate e-commerce web site Testing.
• Also, helped the testers with automated testing in higher environments, QA-NR, TEST and QA.
• Generated Letters of Retention (LORs) and monitored Reg-9 compliance of accounts
• Prepared for GAP Analysis; identified and documented improved areas to meet capital requirement regulations for Basel II Compliance.
• Used Test Driven Development Approach(TDD).
• Used dashboard for planning and researching a good design.
• Directly managed multiple projects involving multiple team sizes.
• One of the key projects using SCRUM development methodology handling overly sensitive data. Recommendations established new firm wide coding and testing standards.
• Created test scenarios and test cases to execute the scripts for mobile app testing.
• Involved depth understanding of Credit Risk management for the application.
• Assisted in creating business requirements, technical specifications, implementation, and test plans.
• Used Activity cost flow diagram to meet business requirements.
• Completed a GAP analysis to identify problems in the existing system.
• Conducted JAD sessions between the development team, business stakeholders, and end users.
• Involved with the QA team to conceptualize, determine and develop test approaches and methods for unit testing, integration and functional testing, load and usability testing according to the application complexity and test requirements.
• Provided test data to all the testers including UAT Business Edge team and UI testing team.
• Worked together with the development team and the Project Coordination Team to ensure client satisfaction.

Confidential, Summit, New Jersey

Associate Business/Marketing System Analyst

Responsibilities:

• Led team to effectively drive results and build relationships with leaders and team members in a geographically dispersed team environment including both domestic and offshore locations.
• Partnered with Pega, Marketing and Engineering teams to implement decisioning tool on owned channels.
• Owned and successfully delivered API integration with different platform across various teams.
• Implemented Production Support module for the team with the help of JIRA SEVICE DESK tool.
• Led management of the Product Backlog, Release backlog, and Sprint Backlog.
• Led application performance testing using various tools to handle 25 million customer impressions every minute.
• Acted as a liaison between Architecture team and business partner organizations by assisting project teams with the planning, conducting, and assisting with the analysis of highly complex business problems to be solved via technical solutions and/or processes.
• Navigate peers, senior leaders in the business and technology, and assigned resources that require direction.
• Co-ordinate and conducted agile ceremonies - daily scrums, release planning, sprint planning, and mitigation and continuous engagement with business and stake holders.
• Conduct Project estimation and Resource planning with the help of Microsoft Project and EPMO.
• Manage Change Management process and communicated progress to various stakeholders.
• Led integration efforts with digital asset management tools (AEM &Snapdragon)
• Partner cross-functionally to provide strategic and tactical feedback to effectively drive improved project delivery.
• Collaborate with customers to develop strategies and business capabilities that will maximize values within an enterprise environment.
• Work closely Product team to define epic, features, use cases and user stories.
• Create high level Business Requirement Documents, Functional System Design Documents, and Process Flow documents (Using Visio)
• Transformed team from Waterfall to Hybrid Agile and implemented Jira tool to accommodate the SDLC process, also to keep team continue to fall under the enterprise compliance roof.
• Partner with project team, technology/development teams and business stakeholders/SMEs to understand the project requirements, identify UAT and maintain UAT test scenario relationships to business requirements to ensure that the user experience meets the business requirements as expected and confirm business objectives are met.
• On boarded team with the enterprise testing tools like ALM, Selenium and Jira Defect Board.
• Implemented hybrid Release Planning Module to accommodate with the new hybrid Agile Development Lifecycles and divided releases into MVP.
• Coordinate Business Users meeting for UAT test execution to ensure coverage of all business requirements and led team on test planning, test scripts, test matrix and RACI document.
• Wrote a variety of technical documentation for internal and external use such as: client user guides, manuals, documenting development, and information architecture.