SUMMARY:

• Results - driven/strategy-oriented professional with 22 years of business experience in Pega PRPC, Healthcare, Insurance, Government, Banking & Financial services domain and Agile & Waterfall methodologies.
• Certified Pega Business Architect with hands-on experience in analyzing, defining and documenting business requirements using Pega tools and frameworks for implementing innovative business solutions. Expert in redesigning business processes to add value to the day to day work by quicker and efficient processing. Strong experience in conducting DCO sessions with Business SME’s and provide consultative approach to productize requirements.
• Proficient in all phases of requirements management, including gathering, analyzing, detailing and tracking requirements. Extensive experience in developing user interfaces/wireframe specifications, process flows, system analysis, Business Process Improvements, and team management.
• Strong understanding of various SDLC methodologies, including Waterfall and Agile methodologies with hands on experience. Experience in change management and release management processes.
• Excellent communication skills and adept at facilitating working sessions, walkthroughs and sessions. Experience in interacting with all levels of the organization starting with senior leadership on down to the team members.
• Pega Direct Capture of Objectives (DCO)
• Pega frameworks: Sales Automation, Customer Decision Hub (CDH), Customer Service, Computer Telephony Integration (CTI), Healthcare CAG
• Agile methodology: Sprint planning, Epics, user stories, Sprint retrospective
• Insurance, Healthcare and Financials Industry domains
• Business Process Management
• Change Management
• Client Relationship Management

TECHNICAL SKILLS:

Tools: & Technologies Pega PRPC Pega frameworks Sales Automation, Customer Service, Healthcare CAG, Customer Decision Hub JIRA, Rally, Agile Studio, Target Process SQL, Data Warehousing (ETL) and Reporting Tools Mainframes - COBOL, JCL Microsoft Suite of Applications Sharepoint

PROFESSIONAL EXPERIENCE:

Confidential

Pega Lead Business Architect

Technology:Pega PRPC 8.7, Pega mobility, Jira

Responsibilities:

• Work closely with Product Owner and business operations team, Molina IT & architecture teams
• Advise and demonstrate Pega out of box capabilities
• Gather business requirements and translate them into user stories in JIRA.
• Backlog user story prioritization with product owner
• Participate in design and architecture discussions
• Facilitate Sprint planning, daily sprint meeting and sprint retrospective
• Create wireframe designs for functional requirements
• Conduct product
• Coordination with LSA and offshore teams

Confidential

Pega Lead Business Architect

Technology:Pega PRPC 8.2, Pega mobility, Agile Studio, Adobe XD

Responsibilities:

• Work closely with Business Product Owners and stakeholders, ATCSU to gather business requirements and translate them into user stories.
• Coordinate with Product Manager and stakeholders to facilitate backlog reviews
• Manage backlog, user stories and defects in Agile studio
• Facilitate Sprint planning, daily sprint meeting and sprint retrospective
• Participate in Agile software development sprints
• Lead agile teams and processes as necessary
• Mentor Business Analysts and other Software Development team members
• Integrate best practices into current working procedures
• Participate in and provide support to customer success teams
• Create wireframe designs for functional requirements using Adobe XD
• Conduct process and product as needed
• Demonstrate the product to court staff, prosecutors, judges
• Train the trainer and help with the create and create material

Confidential

Pega Lead Business Architect

Technology: Pega PRPC 7.4, Pega mobility, JIRA Pega frameworks: Sales Automation, CRM, CTI

Responsibilities:

• Work with business SMES in managing Product Backlog for the definition and the prioritization of business requirements.
• Create personas and Journey maps
• Facilitate Sprint planning session.
• Create and groom user stories.
• Involve in design sessions and provide inputs to technical architects and development team.
• Participate in Data Design workshops. Review Input-Output Data Dictionary for Construction.
• Coordinate with offshore team for solution delivery
• Coach other BAs in the team

Confidential

Pega Lead Business Architect

Technology:Pega PRPC 8.1, Pega mobility, Target Process

Responsibilities:

• Work with business SMES in managing Product Backlog for the definition and the prioritization of business requirements.
• Create personas and Journey maps
• Facilitate Sprint planning
• Create and groom user stories
• Involve in design sessions and provide inputs to technical architects and development team
• Define parameters, business rules and input & output analysis for Next Best Action (NBA)
• Participate in Data Design workshops. Review Input-Output Data Dictionary for Construction.
• Coordinate with offshore team for solution delivery
• Coach other BAs in the team

Confidential

Pega Lead Business Architect/ Consulting Lead

Technology:Pega PRPC 8.1, 7.2, Insbridge, Global Genius, Thunderhead, FileNet, Jira

Responsibilities:

• Responsible for Scope Definition and Management of Requirements.
• Plan activities and preparation for Inception and Elaboration phases.
• Involve in Project Planning, Effort Estimation, Project Risk Management, Monitoring and control.
• Organize and manage DCO sessions to gather & document Business Requirements and obtain agreement from all key stakeholders.
• Work with business SMES in managing Allianz Business Model (ABM) aka Product Backlog for the definition and the prioritization business requirements.
• Identify key business activities, triggers, tasks and outcome for future state of CUBE.
• Review technical specifications and analyze integration dependencies.
• Involve in design sessions and provide inputs to technical architects and development team.
• Participate in Data Design workshops. Review Input-Output Data Dictionary for Construction.
• Identify the team capacity, assign and track use case development.
• Facilitate end user sessions for underwriters.
• Prepare and Review documentation per Agile SDLC standards
• Team Management / Coaching and mentoring junior BAs.

Confidential

Pega Lead Business Architect

Technology:Pega PRPC 7.4, Pega mobility, Jira

Responsibilities:

• Facilitated product increment sessions to complete sprint and capacity planning
• Groomed and prioritized product backlog and written user stories
• Facilitated story grooming sessions for sprints and managed scope
• Validated the sprint deliverables and facilitated demo to product owner and business
• Provided business checkout for production release
• Responsible for scope management and requirements traceability.
• Coordinated with offshore teams to ensure delivery as per the business requirement
• Mentor other BAs with standard agile and Pega best practices

Confidential

Pega Lead Business Architect

Technology:Pega PRPC 7.1, Healthcare CAG

Responsibilities:

• Identify and gather requirements for Agency of health care administration to automate complaints process
• Identify requirements for Member and provider complaints for Medicaid plans
• Conduct DCO/working sessions and peer reviews with respective business teams to run the requirements details and clarify open questions.
• Analyze Pega CAG framework and identity the delta to be implemented as per requirements.
• Identify process flows, UI and properties to enable intake of complaints on a single and unified platform
• Prepare mockups for each of the reports and walkthrough with business to get business team benediction
• Identify and capture the acceptance criteria for each of requirements to document as user stories in PMF.
• Liaise with business and Tech teams to implementation Enterprise intake process on single platform
• Identify the data security and integrity requirements.

Confidential

Pega Lead Business Architect/Consulting Lead

Technology:Pega PRPC 7.1, 6.3

Responsibilities:

• Responsible for Scope Definition and Management of Requirements.
• Work with Program manager for the creation of business case.
• Collaborate with product owner to define and manage Product Backlog (definition and prioritization).
• Plan activities for Inception phase. Finalize Iteration/Sprint goals.
• Organize and manage DCO sessions to gather & document Business Requirements and obtain agreement from all key stakeholders
• Create/Review Atomic Use Cases, provide inputs, and determine complexity.
• Responsible for reviewing wireframes with Business stakeholders and obtain agreement and sign off for Construction
• Review Data requirements. Finalize Input-Output Data Dictionary aka Property Matrix for Construction.
• Facilitate working sessions/meetings with IT, Business and vendor teams to review requirements and address open issues/questions Coordination with UAT Testers
• Quality review of Test scenarios, Test Conditions, Expected Results and Test Scripts based on business requirements and functional design.
• Provide inputs for Project Planning, Effort Estimation, Project Risk Management, Monitoring and control
• Prepare and Review documentation per Confidential Agile SDLC standards; Participate in compliance audits and reviews.
• Team Management / Coaching and mentoring junior BAs.

Confidential

Senior Business Analyst

Technology: WebLogic, Oracle, OWB, PL/SQL, COGNOS

Responsibilities:

• Requirement gathering for work requests and key enhancements that are due in scheduled releases.
• Review High Level business requirements and translate them into clear, concise and detailed level Business and Functional requirements.
• Create ETL mapping specifications and COGNOS reporting requirements.
• Elicit, analyze, validate, document, and manage requirements and deliverables throughout the SDLC.
• Partner with business and technical teams to resolve complex issues.
• Monitor scope and requirements adherence throughout lifecycle.
• Review test conditions, performed functional testing and provide QA support as needed.
• Provide UAT support to the Business.
• Part of Scoping and Estimation team.
• Represent the team during business and release meetings.

Confidential

System Analyst and Onsite Coordinator

Technology:VB.NET, DataStage, Mainframe, Sybase

Responsibilities:

• Interact with Executive Liability product managers to elicit business requirements.
• Document Functional Specifications.
• Participate in high level design workshops.
• Provide requirement clarifications to construction and testing teams.
• Review QA Master test plan, test scenarios and test cases.
• Coordinate UAT testing with business users.
• Coordination with different groups for Automation testing and Performance testing of new product.
• Status/Metrics reporting to Confidential Management.
• Coordination with Offshore team for smooth project delivery.