SUMMARY:

• Highly motivated professional with 20+ years of experience (with top 500 fortune companies) in managing complex, high visibility, strategic and enterprise - wide programs and infrastructure services. Excellent project management knowledge in deliveries centred on Infrastructure, Telecom, Banking and IT industries. Working in a PMO organization, adept at managing Onshore/Offshore project delivery operations, to deliver on time, scope and budget and a skilled communicator coordinating teams with varying skillsets to accomplish tasks and goals.
• My experience is enriched with many years of Account and project management in a dynamic environment, working for multiple industries with global onsite/offsite teams, delivering both the product and services related projects, adept at Waterfall and Agile methodologies and also remote working.

TECHNICAL SKILLS:

Tools: Microsoft word, Excel, PowerPoint, Microsoft Project, SharePoint, Visio, Service Now, Clarity, PeopleSoft, Siebel, Salesforce, Service Pro, Ceridian.

PROFESSIONAL EXPERIENCE:

Confidential

Business Transformation Project Manager

Responsibilities:

• Managed multiple projects within the Bank’s PMO organisation.
• Proven ability to collaborate and build strong relationships with senior level executives.
• Ability to communicate effectively with clients and internal partners through face to face, verbaland written.
• Worked closely with Application Support, Application owners, Lines of Business and external Vendors (i.e., FiServ, Finastra, TSYS among others) to ensure integrity of the project requirements.
• Created Project charters and test plans based on company templates.
• Developed and maintained project and schedule plans leveraging project management tools, including Microsoft Project.
• Developed change document for work approval from the Change Advisory Board (CAB).
• Communicated business requirements to the vendors with regular status update meetings to ensure System/Application enhancements in time to ensure compliance.
• Coordinated and lead all activities of the project team and ensures that project tasks are completed by scheduling and facilitating team meetings, executive updates, and other required tasks.
• Developed, maintained, reviewed, and disseminated all project documentation including business requirements, Project Charter, status reports, invoices, change orders, project schedules, and post mortem reviews to the team members and Stakeholders along with C level executives.
• Collaborated with business units and project teams to estimate costs and timing for tasks creating essential documentation and tracking.
• Chaired the Go/No Go project and Implementation calls.

Confidential

Infrastructure Project Manager

Responsibilities:

• Overseeing all Project activities, across all Delivery organizations in terms of tactical decisions, day - to-day management, planning, and escalations and reporting. Acting as a primary Point of Contact for Customer s all Project delivery matters.
• Regular and proactive customer communications to ensure all customer concerns addressed readily.
• Assist Sales Management with escalations, regular performance reviews, reporting and customer relationship management.
• Ensure all project requirements were routed to appropriate functional groups and monitored to completion.
• In-charge of resource forecasting, financial planning, Statement of Works and maintaining budgetary control of my project.
• Ensure all processes were documented and efficiently working for the Project as applicable.
• Production and management of PIDs, Weekly reports and ensuring project governance by running Work in Progress calls.
• Risk and Issue identification for consideration and escalation to the Project Board and Stakeholders as part of the regular status updates. Maintaining Risk, Actions, Issues and Dependencies (RAID) log to ensure timely action and resolution.
• Detailed project plan creation and ongoing documentation of lessons learnt against the measureable project deliverables.
• Ensure and oversee that Customer billing was properly created and sent in a timely manner as applicable.
• Raising the change requests and running them in the Change Advisory Board Meetings to ensure timely completion of the changes so as not to impact the Project deliverables.
• Chairing the Go/No Go calls with the internal teams and the customer to ensure Migration readiness and running the migration calls.

Confidential

IT Project Manager

Responsibilities:

• Proven ability to collaborate and build strong relationships with senior level executives across corporate functions within the customer from large, global organizations.
• Ability to communicate effectively with clients and internal partners through face to face, verbal and written communication.
• Overseeing all phases of project from draft, implementation and project close out.
• Developing project estimates and plans to manage end-to end project execution.
• Working with engineering firms and contractors to maintain costs within project budget.
• Scheduling contractors to meet critical deadlines.
• Perform project status reviews.
• Manage Cross Functional Project teams- in terms of tactical decisions, day-to-day management, planning, escalations and reporting.
• Maintain and update realistic project schedule, RAID Logs and Project Control Register.
• Escalate Risk and Issue in an appropriate and timely manner.
• On-going documentation of lessons learnt at Project close to ensure project deliverables were measureable.
• Ensures provision of proof of delivery in line with the contract for all billable work.
• Supplier/Vendor Management - CISCO, SAS, Confidential, BT,COLT

Confidential

Account Manager

Responsibilities:

• Responsible for managing portfolio of prospects and named SME accounts. Contributed to target driven sales profile, consistently generating SOV, Identified and procured new business opportunities, conducted sustained prospecting and calculated pro - active call activity.

Confidential

Account Manager

• Spear - headed Telesales function for Wipro s range of computers, laptops, servers and other related products. This involved acquisition, retention and enhancement of corporate and private customers. Responsible for cross-selling other hardware related products, compiled detailed sales reports and handled service related queries for efficient resolution.

Confidential

Relationship Manager

Responsibilities:

• Similar remits as above, managing retention and expansion of the customer base. Orchestrated well with the sales executives, involving performance processes and monitoring overall productivity. Interaction with preferred customers holding relationships of more than 1 million.
• Oversaw cross selling of diverse products and services including investment advisory and portfolio diversification strategies. Achieved monthly targets for all products offered by the Bank.

Confidential

Senior Commercial Executive

Responsibilities:

• Remits involved coordinating trade facilitation and business expansion programmes to meet requirement of American enterprises. Devised strategies to attract foreign investment in growing Indian industrial sectors, providing comprehensive market information on products and services from investment analysis through to growth rate projections.
• Assisted American companies in seeking potential business partners, collaborations, distributors and agents in India. Advocacy services to American companies to help resolve customs and government clearance related problems.