SUMMARY:

• I am a Change Management innovator with strong experience in and Communication who has facilitated multiple change adoption successes in critical technical rollouts at fortune 500 companies.
• Roadshow planning/coordination/implementation, Media planning, Global/Regional Coordination, Global Communication planning/writing/editing
• ID methodologies (ADDIE and SAM), Adult Learning Theory and Applications, Action Mapping, Curriculum Development, Teamwork, Online and Face - to-Face, Classroom Management, Blended-Learning and Flipped Classroom Development, SME Communication and Collaboration, Kirkpatrick Evaluations
• Content writing, Writing for the web, Technical Writing, Textbook Writing, Newsletter writing, Diversity and Inclusion, Website planning, Group File Share planning, Request Intake Planning.

TECHNICAL SKILLS:

Project Management Software and planning systems: Asana, Airtable, Smartsheet, Agile, Kanban, SCRUM, SAFe Agile, Radar, Jira, Confluence, Version One, Trello, Google Tasks

Instructional Design Software: Articulate Storyline, Captivate, Camtasia, Snag-It, SCORMLearning Management Systems uploading, administration and architectural planning: Moodle, Absorb, Saba, Success Factors, Blackboard, Cornerstone Online, Totara

Media technology: Audacity, Photoshop, InDesign, Illustrator, Premiere Pro, AcrobatWebsite technology and planning: Igloo, WordPress, SharePoint, Dreamweaver, HTML5, CSS, CPanel WebhostingDigital Adoption: WalkMe, Newired, and Pendo

Productivity Office software: Microsoft Suite (PowerPoint, Word, Excel, MS Publisher, Microsoft Teams, SharePoint Online), iWork suite (Pages, Numbers, Keynote), Google Workspace (Documents, Sheets, Slides), HP Enterprise Content ManagementVideo Conferencing software and instruction: Join.Me, MeetMe, Jabber, WebEx, Skype, Zoom, Slack, Go-To-Meeting, Adobe Connect, Version One, BlueJeans, Google Meet, Discord

PROFESSIONAL EXPERIENCE:

Sr. Program (Change) Manager

Confidential

Responsibilities:

• Won the Top Gun for my contribution to our global Enhanced Time Management project, the largest change to internal department tools at Red Hat in 10 years. Planned and delivered change management communications and asynchronous for a global change in the timecard system from Oracle to Financial Force (Salesforce). Onboarded 2500 employees from around the globe onto the system. We began with a change weary audience who had experienced 2 failed prior attempts. Virtual roadshows, the innovative plan, and regular communications coordinated with trusted geographic leaders transfigured the audience s faith in the product and themselves. After we had 96% positive belief that they could use and enjoy the new system without even having hands - on learning in a test environment. Now all employees use the new timecard system, are enthusiastic about it, and are reporting great ways to improve it. In addition
• I implemented a quarterly newsletter to announce wins for the global operations department; established a gold-standard monthly empowerment event to onboard managers to new global policies and technology; and created a global communications plan to better communicate tribal knowledge, process changes, and tool upgrades to geographic leadership and field managers via email, microlearning, web libraries, digital adoption journeys, and job aids.

Learning and Development (Change) Project Manager

Confidential

Responsibilities:

• Managed change of policy for Facebook content moderators. Sweeping political and safety content moderation changes required regular moderator . Using a modified ADDIE model that was coordinated in Asana, I verified that content moderators and their managers got a thorough needs analysis through the Learning Consultants, then transferred that to the Learning Designers with the new policies and instructions to complete plans, then coordinated with live facilitators to complete the implementation to the end users.

Change and Digital Adoption Manager

Confidential, Clearwater, Florida

Responsibilities:

• Managed all aspects of change management and from converting and updating legacy, to planning and building out a new LMS and system, to creating a robust onboarding program for Care Providers and Support Coordinators in using our cutting-edge Electronic Visit Verification app and the corresponding Database. Created simple but charming videos, printable instructions, and digital adoption journeys via Newired to guide users in the use of our products. Acted as Change and Onboarding Project Manager for the State of North Dakota, 9 Provider Agencies and 120 care providers.

Team Lead, Consultant

Confidential

Responsibilities:

• Brought in mid-project to assess a failing technical change management project and create a formalized plan, analyze for gaps and risks, and coordinate virtual solutions during COVID-19 office-from-home mandates. The company struggled with their execution of and suddenly had a 40% cut to their budget. Worked closely with the Office of Change Management and the Core Agile team to ensure a smooth roll out of significantly updated software that was critically out of date. Provided cost effective video and simulation e-learning plan via Articulate Storyline that succeeded in onboarding 600 members of customer support.

Senior Instructional Designer

Confidential, Boise, ID

Responsibilities:

• Won a Confidential for flexibility and customer service for my and change management work on our Teamcenter Lifecycle Management implementation. My manager and I collaborated on a virtual, asynchronous, microlearning instructional design to accommodate the sudden Covid-19 restrictions that impeded traditional onboarding. The design introduced a searchable SharePoint Online knowledge base to deliver micro-learning articles to assist Semiconductor Engineers at Confidential with the use and adoption of Siemens Teamcenter and Confidential ’s custom modifications. This knowledge base helped in conducting
• User Acceptance Testing (UAT), classroom and virtual instruction, and post launch software support. Our solution saved the company approximately $150,000 and won an innovation . I personally wrote or edited over 250 articles with second language barriers in mind. I also initiated short weekly meetings with change champions to ensure that the needs of the learner were heard and accommodated.

Instructional Designer

Confidential, Austin, TX

Responsibilities:

• Wrote and modified instructional content both for e-learning and classroom environments. This content prepared Confidential Care call center employees for customer service soft skills, technical troubleshooting, and the release of new hardware and software.

Lead, Senior Instructional Designer, Senior Development Specialist

Confidential, Austin, TX

Responsibilities:

• Developed printed onboarding documentation and digital adoption journeys for our client facing Point of Sale (POS) hardware and inventory database Manager Portal software. Wrote and edited technical documentation, scripts, video, and web pages with help from Subject Matter Experts (SME) and Engineers. Instructional content lowered support costs and eased customer confusion about technical updates. Provided to end users of a wide range using webinars, Salesforce Knowledge Base, Pendo, and digital/print media with QR codes that lead to beautiful and simple videos.

Instructional Designer, Technical Writer, Administrative Coordinator

Confidential, Austin, TX

Responsibilities:

• Won department for efficiency and innovation by coordinating with engineering subject matter experts, trainers, and three departments to audit and improve technical materials and to ensure that our external customers received the highest standard of useful and reusable materials that met branding guidelines. Organized, transformed, and standardized materials using ADDIE principles using Adobe Creative Suite, Word, Excel, PowerPoint, SharePoint, and SumTotal LMS.

Language Arts Instructor, E-Learning Coach

Confidential, Victoria, TX

Responsibilities:

• Lead struggling students to win the 2016 fall national contest with Achieve 3000, a computerized reading program that improved their reading scores by an average of two academic years within one semester. Improved standardized testing scores for struggling readers and special needs students through innovative use of Achieve 3000 to simulate the STAAR computerized testing environment. Trained other teachers how to use the above innovation and Achieve 3000 program.

Instructional Technologist, Instructor

Confidential

Responsibilities:

• Initiated file and communications system migration to Google Apps for . Provided tech support, LMS (Moodle) administration, and cloud services integration for a department of 25 teachers and 10,000 students per semester. Researched and developed an alternative to VoiceThread for our curriculum that saved our department 5000 dollars per year in licensing.
• Developed a student-centered solution by modifying instructional materials to be hosted on the LMS and useable by mobile phone for in class and homework assignments. This allowed students to leave books at home and do all their work via student shot video and interactions with our LMS. Set up and administrated the WordPress website to highlight student writing and . Worked remotely in the United States for the last 3 months to coordinate curriculum and their LMS solutions for the coming semester.

English Lecturer, Instructional Designer

Confidential

Responsibilities:

• Wrote 6 course texts that integrated mobile and video technology to enhance traditional instruction. Modified curriculum and administrated the Moodle LMS to allow students traveling internationally for science conferences to turn in their writing work in a timely manner. Developed the curriculum and text for remedial
• English for Science course for new students entering the program. Designed and built the English department website. Edited student work to be published in high impact journals like Nature and IEEE publications. Coached writing students to get abstracts accepted for presentation at international science conferences. Taught course on poster presentation for science conferences. Developed videos for an English listening proficiency pre-test.

Instructional Technologist, Instructor

Confidential

Responsibilities:

• Was nominated for a Higher Colleges of Technology for a Flash e-learning book with the guidance of the Math department. Organized SharePoint libraries and websites into an LMS for teachers and students to access book and audio resources more easily. Trained teachers how to use SharePoint, Flash templates, and instructional technology to enhance their classroom experience. Designed al conference webpages (Adobe Dreamweaver), and conference video (Adobe Premiere Pro.)

Instructor, E-Learning Developer

Confidential

Responsibilities:

• Edited and did voice work for the universities first online English course. Developed and taught a blended-learning English writing course for South Korean university students.