SUMMARY:

• Seasoned IT engineering and operations leader
• Drives innovation through the delivery of projects with key performance indicators
• Inspiration leader who builds and leads world - class technology teams
• Collaborative communicator who works across department lines cross-functionally
• Expertise in proactive strategy, clear proactive roadmaps, painting an inspiring vision
• Skilled in process improvement, ITIL, Lean Six Sigma
• Experienced in modernization initiatives that make an impact and scale
• Exceptional results in cost containment while maintaining a high level of customer satisfaction
• Passionate about technology, maximizing system, and application performance with a lens on security
• Implements standards, industry best practices without losing sight of customer satisfaction or continual service improvement
• A trusted advisor who develops a keen understanding of business needs with the delivery of solutions to meet those needs
• Experienced in multi-year roadmaps, yearly thrust creation, key performance indicators, and business transformation planning/execution
• Top IT Strategist / Leading Business Transformation / Success in Cost Containment / Fortune 100 Experience
• Experienced Information Technology and Systems executive with broad - based expertise leading world-class organizations in the planning, engineering, development, implementation and support of innovative customer centric technologies across multiple industries with diverse cultures. Tailor industry best practices to fit the scale of company (small to multinational)
• Technical expertise to address and resolve tough business problems with exceptional world-class customer solutions that satisfy the business requirements. A strategic partner with a good eye for business who sees the bigger picture without losing sight of the details.
• Driven to make an impact, a strong communicator who likes to inspire, building strong self-directed teams. Known for honesty in business dealing who exemplifies integrity as a trusted advisor. A collaborative servant leader who s at a place of maturity where relationships are key, and making a difference matters. Skilled at hiring, developing and retaining top talent, consistently delivering positive results in challenging and oftentimes time critical environments.

PROFESSIONAL EXPERIENCE:

Confidential - West Point, GA

Information Technology Manager

Responsibilities:

• Servant leader with responsibility of building teams, retention, the management of a 24x7x365 multi site, multi state organizational team of service minded professionals (developer, level 1 through 3 helpdesk technicians, network engineers, security and infrastructure professionals).
• Responsible for managing a team who, monitors, and provisions infrastructure required to deliver information systems applications and services.
• Fosters relationships with the business customers with a keen focus on understanding and responding to their needs by delivering systems solutions in response to the business needs.
• Works closely with integrated teams fostering a culture of partnership, service, and continuous improvement for the delivery, security and compliance of customer focused business solutions.
• Hire, retains, mentors and builds top technical talent to deliver results, with a focus on future growth.
• Manages a multicultural, multi-site team modernizing systems while streamlining process to support current and future growth.
• Expands and grows the current team by identifying cultural, motivational, and technical fit.
• Focuses on continuous improvement, the strengthening of collaboration and team members knowledge and growth. Enhances collaborative team cohesion such as the pilot of cross site building rotational roles.

Confidential - Sterling Heights, MI

Information Technology Manager, Operations Division

Responsibilities:

• Managed personal growth for a team of professionals dedicated to quality, testing and implementation of software applications, infrastructure, and services; developed strategic and tactical plans to quickly addressed a legacy backlog of 1,200 service requests with longer term process improvement efforts to maintain high levels of service.
• Managed strategic partnerships and formed strong trusted relationships with a network of IT suppliers to manage Ebb and flow; trusted with maintaining a $7M budget.
• Proactively took measures to position systems for audits by government agencies and other organizations to measure the effectiveness of internal controls for SOX and information security.
• Worked collaboratively to co-author the General Dynamics Corporate Security Policy Handbook; led the continuous improvement efforts of secure information systems policies, and process execution turning strategy into reality through tactical plans for the deployment of information systems with a service mindset with alignment with external security guidelines and regulatory requirements.
• Led continuous improvement efforts resulting in the team’s delivery of a 75% gain in efficiency of ITIL processes, capturing $1.2M in cost reductions while increasing IT team members and customer satisfaction.
• Fostered a culture of service and through continuous improvement efforts, positioned the information technology team as a key strategic service partner invested in the success of the business the team strengthened the relationship and achieved a 150% YOY gain in ratings to reach a 4.5 out of 5.0 scale.

Confidential - Auburn Hills, MI

Director of Information Technology (CIO, Head of IT/IS)

Responsibilities:

• Our team revolutionized the effectiveness of the IT function by performing gap analysis to identify opportunities for improvement across the IT function; telecommunications; designed, provisioned formal controls into the process for formal managed change controls focused on less interruptions to the IT services; the strategy included broad improvement of the local area network, wide area network, virtualization of servers, decommissioning and disposable of many local servers and much more.
• Invested in the team through, providing opportunity for the team to further building competencies in world class standard best practices and the latest industry technologies.
• Responsible for 24 x 7 x 365 operations with a business to consumer online store front and an internal team who supported daily operations as well as product development.
• Mentored and taught the team how to create SOWs with KPIs to measure progress of partnerships with contracted vendors such as the upgrade of eCometry ERP (now Red prairie) with integration to the CRM system.
• Increased security as a continuous improvement initiative, by partnering with vendors to access, recommend, and implement additional safeguards across the organization.
• Developed governance for strategic planning activities as a trusted advisor consulted with the board of directors, business owners, product owners to develop a solid roadmap that included tactical plans.
• As a passionate technologist, created a shared vision which contributed to a substantial expansion in the company’s portfolio of products while stretching the team to grow through a plan to win. A few years later, the CEO stated that the digitization of electronic books alone saved his business after the economic crash

Confidential - Detroit, MI

Global Program Manager, Chief Systems and Technology Office ( )

Responsibilities:

• Eliminated $1M in annual licensing costs through the leadership of a cost reduction project that identified and eliminated underutilized Microsoft software licenses.
• Achieved $2MM in annual savings with full oversight of the architecture and development of a Single Sign On solution for IBM Lotus Notes; additionally, through a team of world class professionals, delivery of an enterprise-wide global Microsoft SharePoint program resulting in the team delivering $4M in annual savings.

Confidential

Development/Deployment Program Manager

Responsibilities:

• Led the strategy, vision, planning and development of a Java-based enterprise system for the archival and retrieval of process assembly drawings, rationalizing the number of systems and with the team achieving $1M in savings.
• Orchestrated the manufacturing IT Enterprise Web Portal program; forming a team dedicated of top-notch professionals focused on service, product selection, architectural oversight, system development, and governance. Developed and invested in a team of three in-house developers and 15 contractors, with a $5.4MM budget. Championed the adoption of Agile methodologies for all development activities, garnering gains in efficiency and productivity. Upon deployment, the team produced $4MM in annual savings.
• Maintained strategy, planning, and creating a vision, and tactical planning for a team who was successful with the implementation of a math-based PLM technical solution, against a $12MM portfolio. Effectively invested in and grew a team encompassing a program manager, five project managers, 40 outsourced personnel, and multiple vendors.
• The team successfully deployed Siemens TeamCenter and VisMockup to 170 sites in half of the budgeted time, serving as the foundation for infrastructure modernization initiatives that positioned the company for growth.
• Launched and served as the Chair of a focus group that documented IS&S requirements for 88,000 computers, delivering $10.56M in annual savings. Recognized for the centralization strategy, shared vision and tactical planning that led to the reduction of thousands of applications reduced to 1,800 best in class applications delivered to 170 sites in less than one year across newly engineered and architected infrastructure. This was by far the most exciting, yet challenging program in my career.