SUMMARY:

• For the last 10 years, I ve helped organizations achieve business agility by helping clarify business goals, create alignment throughout the organization around those goals, and focusing development efforts on creating value.
• To successfully guide transformations, I ve worked with every level of the organization, from senior leadership to individual development team members. I m skilled at assessing organizational issues, custom designing solutions, and implementing, coaching, and process design.

PROFESSIONAL EXPERIENCE:

Confidential, Seattle WA

Lean - Agile Enterprise Senior Consultant

Responsibilities:

• Leading Scaled Agile transformation engagements at client sites. Performed organizational assessments and designed implementations at Portfolio, Program and Team levels.
• Trained leaders on SAFe and Lean-Agile and coached them to create a supportive eco-system for successful transformations.
• Helped leaders clarify organizational goals and then helped bring alignment between the development teams and the rest of the organization.
• Coached Agile Release Trains through Program Increment preparations, Big Room Planning Events, and execution.

Confidential, Seattle WA

Senior Manager

Responsibilities:

• Established best practices, trained on effective Agile execution, and guided my team of Product Owners.
• Implemented agile at scale for eCommerce, with SAFe and other techniques for visibility, alignment and coordination. Established product road-mapping processes to improve information flow between technology and product organizations.
• Drove a business value approach to story writing, and fostered closer connections between development teams and business partners. Stories were clear and concise, leading to a 30% increase in velocity in 3 months. Velocity was stabilized, enabling better planning.
• Clarified Scrum Process in eCommerce enabling tighter collaboration between product owners, scrum masters, development managers, and product managers. This led to a development process with smaller increments, faster learning, more frequent releases. Predictability also improved dramatically, which reinforced adoption of Agile.
• Facilitated root cause analysis for high visibility incidents leading to process improvements and buy-in from affected groups.
• Recruited and hired Product Owners. Onboarded and trained them in story writing, backlog prioritization, value optimization, and transparency. Developed career plans with all employees to further their careers

Confidential

Agile Coach

Responsibilities:

• Coached development teams towards an industry standard Scrum implementation. Helped teams evolve from scared & compartmentalized to confident, integrated, full-stack, and self-organizing.
• Guided teams through continuous improvement exercises to improve throughput. Helped multicultural teams work through communication challenges to fully utilize all the individuals on the teams and bond as a unit. Used physical boards and burndown charts to increase visibility.
• Defined a metrics approach that guided management to an understanding of value delivered while protecting the self-organizing teams from micro-management.

Confidential, Seattle WA

Agile Coach and Scrum Master

Responsibilities:

• Scrum Master for the first development team to adopt scrum at ShareBuilder. Developed reporting tools that increased velocity and decreased error rates. Mentored new scrum masters as agile was rolled out to 17 teams.
• Coached management and product owners to shift from project based to team based funding model.
• Taught “Scrum 101” to new hires from all departments, which helped broader buy-in to the agile process. Developed for exercises for scrum master community.
• Scrum master for multiple iterations of Mobile Applications from initial ideation to deployment for Apple iOS, Android, and Blackberry. Oversaw infrastructure upgrades including server side improvements and capacity expansion. Scrum master for architecture team that created a new abstraction layer for workflows to enable a thinner and more maintainable UI on multiple clients.
• Product Owner for a team of 5 to provide production support for ShareBuilder’s eCommerce site using Kanban process. Through analysis of incidents, decreased deployment downtimes and increased availability. Also acted as deployment manager for over 100 full web deployments.

Confidential

Project Manager

Responsibilities:

• Managed numerous projects introducing new features to ShareBuilder's mobile applications, website and back-end infrastructure. Managed offshore development teams in India, and integrated workflows between offshore and local teams. Worked with business requestors and business systems analysts to more closely collaborate with development teams. Also worked with operations teams to more smoothly hand off enhancements and new systems into the production environment.
• Brought in to lead turnarounds of troubled projects. Clarified scope and approach, and re-negotiated scope and timelines with business units to successfully wrap up projects.
• Managed ongoing technical interactions with a variety of vendors, and improved issue resolution process. Oversaw many projects integrating vendor functionality into both the front-end and the back-end ShareBuilder environments.
• Led the PeopleSoft Financials migration and integration project after ING's acquisition of ShareBuilder. Oversaw the fit/gap analysis to map the existing GL system to PeopleSoft, and then managed the integration with ING. This included clarifying the structural authority of the new finance departments.

Confidential, Tacoma WA

Program Manager and Software Development Manager

Responsibilities:

• IT & Business Strategic Planning and Alignment: Defined IT Development services for business units, and oversaw the delivery of the Change Management, Release, and Configuration services. Ran internal effort to evaluate business IT needs, current IT effectiveness, the gap between customer needs and capabilities, and recommended an organization and staffing plan.
• Project Management Office Manager and Business Analyst Manager
• PMO startup / turnaround at Confidential: Initially as BA Manager, and then as PMO Manager, set up project management process at Confidential . Set up processes and garnered internal buy-in of project management from triage of initiation requests, to project selection, planning, execution, controls, and closing. Created customized Waterfall SDLC with the Development Manager.
• Internal IT/Business Consulting: Engaged proactively with business units to understand core business issues and appropriately apply IT. Created department from scratch, including securing executive sponsorship and getting peer buy-in for voluntary commitment of budget and resources.

Confidential, Redmond WA

Business Intelligence Manager

Responsibilities:

• Business Intelligence: Managed internal BI team that drove process improvement projects with two business units to clarify their business objectives, model their business processes, identify KPIs, and implement data - driven decision making. Recommended actions to expand business lines and customer acceptance.
• Synthesis of quantitative and qualitative data with appropriate translation for target business audience. Included use of advanced Excel analysis and reporting methodologies.
• Marketing and Research ConsultantPerformed complex, statistically valid, market research to plan and define products. Probed new market areas to understand customer needs and perceptions.
• Developed business plans for startup companies. Included analysis of market opportunity, competition, and business structures. Delivered recommendations and on-site follow up for implementation.

Technology Marketplace Consultant

Confidential, Seattle WA

Responsibilities:

• Managed the entire project life cycle, including developing proposals and selling engagements, aligning internal resources and managing projects, and final client presentations. Sold engagements with a wide variety of software and hardware technology vendors, averaging three simultaneous active projects; consistently beating budget & schedule

Strategic Planning and Business Development Manager

Confidential, Seattle WA

Responsibilities:

• Responsible for all aspects of defining, negotiating, and closing multi-million dollar, multi-year agreements with international aviation partners. Business Development team doubled revenue in 18 months.