SUMMARY:

• Experience in SAP SD/CRM/ Integration/Agile Business Analysis
• Domain knowledge in Wholesale and Retail industries
• HPQC
• SQL, SRSS
• Web Services
• SoapUI
• MS Access.
• Word, Excel, PowerPoint.
• Project, Outlook.
• Visio, Balsamiq, UML, BPMN, IBM Blueworks Live
• EDI (810,832,850)
• SDLC
• BRDs, FRDs
• UI Design
• The Management Scientist.
• Full life cycle SAP implementations using ASAP methodology.
• Project preparation, requirements gathering and analysis.
• Production, Go - Live, post-production support & end-user documentation.
• Solman usage for storing all Business blueprint docs and generated BPML.
• Unit, Integration, Regression Testing, UAT.
• Data identification and gathering across landscape
• BP Enhancements and data migration from Legacy system.
• Cross module integration.

TECHNICAL SKILLS:

Quality Assurance: Manual Testing, Automation Testing, HPQC, QTP, Performance Testing, Bugzilla, JIRA, Black Box Testing, Regression Testing, Integration Testing, Smoke Testing, Mobile testing, and User Acceptance Testing, Defect logging in QC, Rally, Script Execution Audit, Loadrunner, SoapUI.

Project Manager/Coordinator: Clarity, Trello, Producteev, Sprint, Scrum Product Ownership, Product Backlog, Test and Defect Allocation, Project Allocation, Release Planning, Lesson Learned

Business Analysis: Requisite Pro, DOORS, MS SharePoint, Clear Case/Quest, MS Visio, UML, Rational Rose, & MS Project, SQL Server 2008, MS Access, Oracle 10g/11i, AS IS TO BE, Crystal Report, Microsoft Visual Studio, Business Object, 3rd party integration, interfaces, SSRS, EDI, JAD, BRD, FRD, GAP, Use Case, User Stories, Epics, Custom Reports, File Imports, Customer .

PROFESSIONAL EXPERIENCE:

Confidential, Chester brook, PA

SAP CRM/Integration/Mobile Business Solutions Analyst

Responsibilities:

• Worked on the desktop Portal of many data, UI and pricing related projects.
• Headed the RCA sessions to identify enhancement projects from the company’s ForeSee survey results and Customer feedback.
• Distributed and Maintained Project ownerships and tracked progress.
• Worked on ServiceNow and Maximo to monitor and assign tickets.
• Sent out weekly ticket reports to managers.
• Hosted Requirements workshops with the business and SQA’s to take down requirements at a granular level.
• Created and presented Gap Analysis report during Bellco conversion project.
• Created Business Requirement Documents (BRDs).
• Created Functional Requirement Documents (FRDs) from the BRDs.
• Conducted Requirements Analysis Sessions (RAS) to read out the FRDs and formally handed over the project to the technical teams.
• Worked on multiple cross functional project with OTC (Order to Cash) and PTP team to streamline Order Management process.
• Worked on several workflow and UI designs across applications like Ordering, Physical Inventory, Returns etc. to improve user experience and minimize errors.
• Created Test Scripts for Functional Unit Testing (FUTs).
• Ran test scripts in Quality Center.
• Logged and tracked Defects in HPQC, Jira and Rally.
• Worked with Photoshop and Visio to create workflows, designs and mockups.
• Conducted Load Testing by hitting the Web Services for Confidential ’s mobile solution.
• Worked on UI design on both Desktop and Mobile solutions (Android and iOS apps of the Portal).
• Part of a conversion project since Need Assessment stage.
• Conducted work sessions to sort requirements into Change Management or Gap and documented in playbook for Business Signoff.
• Owned several cross-functional and cross-company projects.
• Worked on UI design and testing for new apps on iOS and Android for applications such as Ordering, Inventory and Returns etc.
• Interviewed end users to create user stories and use cases.
• Part of Scrum Team- overseeing mobile sprints and updating burndown charts.
• Worked with Product Owner on User Stories and Product backlogs.
• Designed and tested GNP (Good Neighbor Pharmacy) app on iOS and Android
• Worked on Salesforce to create events and promotions for GNP app testing
• Used Producteev and TFS to maintain and update Burndowns and PBIs during sprints.
• Primary tester for native MC40 to ensure items are scanned and submitted to backend.
• Created How-To documents for end user and hosted sessions.
• Created and executed User Acceptance Testing (UATs).
• Worked on data validation in SAP HANA for Customer Facing Reports (CFR).
• Developed wireframes and value ads for tradeshows Portal and other enhancements.
• Created a Standard Style guide for application moving from Webdynpro to FPM.
• Point of contact between business and IT.
• Created materials and organized sessions for the end users using learning tools like Storyline 2 and PowerPoint.
• Created Business Case and Analysis report during Need Assessment phase of Integration project.
• Working with the 3rd parties to identify best IPAAS solution to suit client needs.
• Created POC documents for the vendors defining inbound, outbound process flows.
• Created scripts for the support teams and conducted demos.
• Part of the New Build Go-live event for the UI and Backend of the Portal doing various validations and end user s.
• Working on 3rd parties that integrate with client portal to determine best route for order transmission.
• Created several Support Structure documents for new and existing 3rd part carousel systems.
• Worked on several end-to-end integration testing with 3rd party ordering systems.
• Worked with EDI 850, 855,810,832 and Catalog Formats.
• Working on creating new Web Services for customers.
• Experience testing Web Services using SoapUI.
• Experience working on Upload utility for sales orders and inventory.
• Designed and executed SoapUI lest scripts for Web Services (Stock Check and Ordering).
• Experience working on Trello for Project Management and Team Collaboration.

Confidential, Alpharetta, GA

Business Analyst

Environment: CRM 7.0, WEBUI, ICSS

Responsibilities:

• Handled tickets on a daily basis using Remedy BMC.
• Preformed GAP Analysis to identify deficiencies within the current system and to the requirements forthe proposed ones.
• Facilitated JAD sessions and 1 on 1 meeting to gather requirements from the end-users and L1 support and translating them into Functional Specifications.
• Intercepted the tickets and assigning ownership of the tickets based on the ticket types.
• Prepared detailed AS-IS and TO-BE business and system process documentation (both Visio and PPT).
• Participated in the pre-upgrade and upgrade activities, testing scenarios.
• Attended business requirements and design meetings. Created and developed Use Cases, created and edited Requirements Traceability Matrices, participated in reviewing and approving functional Test Cases. Ensured required documentation was up to date and accurate.
• Created new Responsible Groups as per the need of the business users.
• Created RTs for several complex issues.
• Used Balsamiq to create wireframes.
• Customized the Lead and Opportunity transactions according to the client needs.
• Worked with the ABAP, JAVA and .Net team to resolve Duplicate User Login issue in ICSS.
• Worked with the ABAP developer to resolve the Expired Core Bank Hrs. in Agreement report.
• Created UTP for products with 100% discount in the line item as a part of an enhancement.
• Created functional specs for BSP errors in closing a Service Contract in WebUI.
• Configured Territory Management which is used to determine Benefitting Reps of a particular Territory
• Worked on web channel’s workflow enhancement issues.
• Worked on HP Quality Center to run functional testing.
• Used SAP ECC and CRM to extract data for functional testing.
• Created test plans, test steps, success criteria for Unit testing.
• Worked on defect maintenance and Bug Tracking using Rational Clear Quest.
• Defined test cases, created test scripts, analyzed bugs, interacted with QA / development teams in fixing errors.
• Changed status, reopened and closed existing Service Orders when requested by the business users enabling them to make any changes in the saved Service Orders. .
• Worked with the Level 1 Portal support team to identify and resolve issues regarding the recent migration of one of the company’s product (HPP) users from their MTS side to PPS side of business.
• Worked with the technical team to ensure homogeneousness of the Service Order types when a user logs in.
• Part of the UAT team responsible for retesting the defects/requirements after they were transported down from the QA team.
• Executed integration test and user acceptance test (UAT) and obtain sign-off. Escalated and resolved issues to process and data lead that may affect the deadline or test process.
• Developed weekly Status reports on Project Status, Work Accomplished, Work Planned, Key Risks and Key Issues.
• Conducted bi-weekly webinars with the business users to resolve common issues and guide them on how to use SAP more productively.
• Conducted interactive sessions with the Super Users to give them some general understanding of how to navigate in an SAP system and how the main processes fit into the big picture.

Confidential, Manhattan, NY

Business Analyst

Environment: ECC 6.0

Responsibilities:

• Managed Agile Delivery process method.
• Worked extensively on SDLC process steps.
• Mapped the business requirements into SAP and identify gaps, which will be handled through technical development and identified relevant RICEF objects and prepare catalogue and validate with business stake holders.
• Gathered and defined requirements for the blueprint. Develop scripts for configuration and transactions for implementation.
• Monitored and maintained Maximo tickets.
• Conducted workflow, process diagram to derive requirements for existing systems enhancements.
• Co-author business requirements document with project teams. Extracted, discussed, and refined business requirements from business users and team members.
• Facilitated and managed meeting sessions with committee of SMEs from various business areas.
• Analyzed the data by performing Hive queries and running Pig scripts to study customer behavior.
• Developed software quality plans, test design specifications, and test case
• Revamped the Inventory Print form.
• Created SSIS packages to pull data from SQL Server and exported to Excel Spreadsheets and vice versa.
• Facilitated all the SCRUM meetings- Updated burndown chart, addressed blocks and dependencies.
• Co-led Sprint Planning with Product Owner to update the Sprint Backlog and delegate tasks to resources.
• Led Sprint Retrospective with the Scrum Team and identified Pluses and Deltas.
• Developed Customized Reports as per business demand.
• Design Functional Specifications for layout of Invoice, Pro-forma invoices and Credit/ Debit memos.
• Worked with user for preparing Test Cases / Test Scenario for Unit Testing, Integration testing and UAT.
• Created Web-Interface Mock-ups for the Project.
• Conducted research to ensure the feasibility of the proposed requirements.
• Designed and developed Statement of Work (SOW) & Work Estimation documents.
• Part of the SQA Audit team responsible for laying down Best Practices for testing and reviewing completed test scripts.
• Tested Web Services in SoapUI.
• Coordinated with PM to determine resource allocation.
• Created UAT scripts for User Services team and documented their recommendations for next release.
• Provided Post Go-Live Support and continuous development.
• Provided project demos, FAQs and cheat sheets to the customer service team so they can provide level 1 support on the new releases.

Confidential, New York City, NY

SD/CRM Business System Analyst

Responsibilities:

• Involved in all phases of project from Blueprinting, Configuration, Data Migration, Development and Integration
• Conducted JAD sessions with end users and stakeholders for detailed analysis of the impact in theBusiness.
• Identified Gaps, performed feasibility analysis and Scope to customize the system to meet Business requirements.
• Created the Business Requirement Documents and Functional Specification Documents according tothe business recommendations.
• Wrote UML diagrams and Use Case to document system functionality.
• Created and maintained traceability matrix and monitored it until business requirements were signedff.
• Created functional and non-functional Use Cases. Developed and approved Requirements Traceability Matrices, functional Test Cases, and System Technical Design Specifications to optimize system operations.
• Testing. Held meetings on status, issues and overall progress on a regular basis.
• System testing experience include security test, stress test and performance tests
• Experience in data governance data stewardship business systems analyst needed to work as part of a team on data governance and writing SQL queries.
• Gathered Business Requirements and created functional specifications for conversionsInterfaces and enhancements.
• Helped EDI team in mapping idoc for inbound processing for EDI 856 (ASN), EDI 855 (Purchase order confirmation) & EDI 810 (invoice).
• Prepared reports to meet Management Requirements.
• Worked on various Consignment scenarios like CF, CI, CONR and CP.
• Worked in QA environment and extensively used HPQC for test planning, test execution and defects tracking and Used Rational Clear Quest for bug tracking and reporting.
• Worked on the V Model Software Testing that included Unit Testing, System and Integration Testing, UAT and Product verification.
• Broadened end user knowledge base by implementing system tools to streamline navigation.
• Used Clear Quest to monitor changes.

Confidential, Pittsburg, PA

Business Analyst

Responsibilities:

• Conducted JAD sessions, group and one-on-one meeting to gather requirements.
• Participated in the business blueprint sessions with business leads and documented the business blueprint.
• Created BRDs and uploaded them to HPQC.
• Worked on GAP analysis and impact analysis.
• Mapped As-Is business requirements and processes to SAP CRM To-Be process flows.
• Created UML diagrams and Use cases to document the process flow.
• Acted as business liaison to technology and business end-users; reviewing and approving Requirements Traceability Matrices and functional Test Cases.
• Collaborated with the stake holders for issue tracking and discussions on the requirements
• Partnered with the QA teams for test case scenario reviews and sign off.
• Schedule and conduct meetings with Client for Requirements gathering, Initial assessment/work estimation.
• Worked with the FunctionalAnalystsin Use Case to GUI mapping for the application.
• Created Requirements document' (System Requirements Specification document) of artefacts produced by FunctionalAnalyst, UI Designer and all Stakeholders.
• Wrotebusinessprocess flows with user scenarios description (high level sequence diagrams and activity diagrams)
• Reviewed Use Cases and artefacts created by FunctionalAnalystsand consistently provide high quality feedback (with positive morale) and support rework/change if required. Performed Unit testing and Regression Testing.
• Used HPQC to test and document system functionalities.
• Worked extensively on Rational Clear Quest on bug tracking.
• Performed UAT with business users.
• Defined test cases, created test scripts, analyzed bugs, interacted with QA / development teams in fixing errors.
• Attended daily SCRUM and guided QA and Developer regarding the defects and Technical Specification Documents.
• Prepared and updated documents for super users and stake holders.
• Conducted sessions to help the end users better understand SAP system.
• Handled day-to- day issues of the users and help resolve the problems they faced in doing the transactions

Confidential

Business Analyst

Environment: SAP R/3 4.7, CRM 4.0

Responsibilities:

• Conducted the GAP Analysis to identify the functional deficits.
• Documentation of Business Processes and Business Blueprint
• Involved with EDI interfaces, material substitution and material determination.
• Configured new document types for Quotation and Sales Order.
• Resolved daily life issues in OTC (Order to Cash) and tested (Production Support).
• Configured SAP CRM products per requirements, including testing (Unit, Regression, UAT), problem solving, and debugging.
• Involved in post go live support activities.
• Provided 1st and 2ND Level Application Support Onsite.
• Responsible to resolve maintenance requests.
• Working on demands and incidental tickets for end users on SAP functionalities and navigation.
• Requirements, design the requirements to synchronize with SAP functionality.
• Created Sales, Delivery and Billing documents.
• Copying control for Sales, Delivery and Billing documents.
• Knowledge transfer, documentation and participated in preparing manuals.

Confidential

Territory Sales Officer

Responsibilities:

• Acquisition of franchisees for Prestige Smart Kitchen program in the identified townsMade cold calls and locate franchisees.
• Handled the whole process from franchisee acquisition to start up.
• Monitored the performance of the franchisees on parameters like Transaction valueLoyalty program enrolment & redemption etc.
• Conceptualized and implemented marketing program to make the franchisee Successful.
• Explored marketing tie ups to provide additional benefits to the Prestige Smart Kitchen Customer.