Summary

Motivated and dependable professional with excellent troubleshooting skills. Hands-on experience in HRIS/HR Support including Data Entry, all stages of system development efforts such as System and Business Process Analysis, Requirements Definition SOX compliant , Design, Development, Testing, Support and Ad Hoc Reporting. Demonstrated history of superior customer service with effective problem-solving, analysis, and decision making skills. Well organized team player.

HRMS

PeopleSoft HR 9.1

Cyborg HR

Databases

MS Access 2007

SQL/SQR Familiarity

Productivity Tools

MS Word 2010

MS Visio

Cognos Impromptu

MS Excel 2010

MS FrontPage

SAS - Statistical Analysis System

MS PowerPoint 2010

PeopleSoft Query

Platforms

Windows XP

DB2

TSO

Experience

HRIS Analyst

Confidential

• Blue Cross Blue Shield of Michigan,Detroit, Michigan
• A leading nonprofit health care insurerserving 4.3 million Michigan residents and 1 million outside the state.
• Coordinate various Human Resources HRIS PeopleSoft functions including but not limited topayroll, recruitment, employment, labor relations, compensation, benefits administration, retirement administration, employee services, training, and employee health.
• Independently resolve more complex employee and management inquiries that arise as a result of daily work routines abiding by all corporate and employee policies and procedures.
• Develop plans for proposed Human Resources systems monitor the implementation and operation of approved systems.
• Lead work groups composed of various areas in the corporation to complete projects.
• Write and monitor audit queries to ensure data integrity and compliance with corporate policies.
• Identify and analyze business problems and devise procedures and solutions for the problems.
• Assist personnel both internal and external by answering questions, supplying information or instructions, and training as necessary.
• Develop, maintain, produce, and audit monthly, quarterly, or annual reports as required.
• Research, analyze, and develop information to support Human Resources policies and procedures in daily dealings with individuals and/or departments in the corporation.
• Provide information for internal and external audits and market surveys as necessary.
• Prepare presentations on Human Resources related topics.

Experience

Continued

HR Business Analyst

Confidential

• Chrysler LLC/JDM Systems Consultants,Auburn Hills, Michigan
• A leading automotive manufacturer of passenger cars, SUV's, minivans and pickups, and the world'slargest manufacturer of commercial vehicles.
• First contact for business users concerning system functionality. Led teams in all phases of projects such as requirements, communication, training, and impacts on downstream systems
• payroll, benefits . Conducted data analysis to ensure system functioned as required. Worked Help Desk one day per week troubleshooting issues regarding PeopleSoft and interfaces with 18 other downstream systems. Accomplishments include:
• Coordinated pay increases resulting in no Help Desk calls after process completion. Go to person for pay issues.
• Integrated internally tracked data with vendor resulting in reduced costs with regard to
• personnel, claim processing, and data accuracy.
• Improved PeopleSoft performance by identifying gaps between business needs and current system functionality, researching and recommending suitable alternatives, then utilizing the PeopleSoft tool sets to provide integrated solutions.
• Consistently reduced errors by creating model test cases for User Acceptance Testing UAT . Documents created became the model for team member's future efforts.
• Liaised with business and functional owner, IT, and external vendors throughout the software development life cycle SDLC resulting in reduced fixes once implemented.
• Troubleshot and provided root cause solutions for client Help Desk tickets, reducing repeat
• calls and resolving 10 or more Level 2 and above tickets per day.
• Developed training materials, process documentation, and corporate communications
• to educate others on system functionality.

Human Resource Systems

Confidential

• Providence Hospital of St. John Health System, Southfield, Michigan
• A healthcare facility providing primary, specialty care, and community outreach services throughout southeastern Michigan with 4,000 employees and 459 licensed beds.
• PeopleSoft System go to person for data needed from the system for reports, surveys, or government requests. System go to person for hardware or software issues. Composed
• coding programs to extract data from the system. Extensive use of Excel to merge data for Compensation related issues. Accomplishments include:
• Generated ad hoc and regular reports and spreadsheets for associates enabling them to
• make informed business decisions regarding staffing, compensation and benefits, budgets,
• and usage of training programs.
• Provided timely, accurate, and relevant data to clients for trend and cost analysis.
• Liaised between HR user clients, Information Systems, various levels of leadership and
• external vendors to resolve system related data needs and requirements.
• Completed external surveys MHA, AHA, Hewitt, Crain's .
• Maintained and monitored the HR Intranet Page.

Human Resource Information System Confidential

• Michigan Consolidated Gas Company subsidiary of DTE ,Detroit, Michigan
• A natural gas distribution/transmission company servicing 1.2 million customers in over 500
• communitiesthroughout Michigan.
• Coordinated compensation merit, incentives, and pay increases leading teams comprised of Payroll, Benefits, IT, and HR.Composed coding programs to extract data from the system.
• Coordinated and directed simultaneous corporate-wide projects i.e., IncentiveRewards, Progression Increases, SeniorityLists for over 3,200 active employees and 200 retirees consisting of 1,300 union employees represented by five 5 different Collective Bargaining Agreements.
• Generated ad hoc and routine reports for over ten departments assisting them in making informed decisions regarding staffing levels, budget and resource allocations, andlaborunion negotiation.
• Designed, developed, and programmed computerized sub-systems to support various
• HR functions in their decision-making regarding Compensation, Labor Relations
• Union Collective Bargaining Agreements administration , EEO, Payroll, and Benefits.
• Communicated system intricacies and protocol to users and technical team at various levels of understanding.
• Coordinated Incentive and Merit rewards for over 3,500 active employees and200 retirees.
• Trained and coached staff member on processes for corporate incentives and merit pays.
• Assisted in the implementation of a competency-based salary system Broad Banding in
• addition to developing compensation objectives and guidelines as related to rewards.

Financial AnalystConfidential

• Michigan Consolidated Gas Company subsidiary of DTE ,Detroit, Michigan
• Performed quantitative analyses of operational and financing problems and detailed financial evaluations of capital expenditure proposals.
• Updated three year forecasting models to five year models and modified the Balance Sheet
• Model to accommodate direct downloading of accounts from General Accounting.
• Monitored operational planning process emphasizing the Income Statement, Balance Sheet
• and Source and Application of Funds.
• Reconciled variances of actual versus budget dollars, detailing root causes, recommending solutions to management.

Interim Positions

Human Resources AssistantDecember

Confidential

• Oakland Regional Hospital, Southfield, Michigan
• Daily administrative tasks for HR servicing 160 employees and 40 contract workers.
• Conduct verification of employment, new hire processing, background checks, data input, along with exposure to investigations regarding injuries, employee relation issues, and unemployment. Data input for payroll on ADP.
• Medical Administrative Assistant /Medical ReceptionistSeptember Confidential
• Beaumont Medical Center Family Medicine, Troy, Michigan
• Completed 80 externship hours unpaid position , providing customer service and office support in busy medical practice.
• First contact for patients entering Family Medicine Center.Check-in patientsverifying demographics data and insurance coverage. Averaged 70 130 patients/day.
• Manage Electronic Medical Records EMR , patient flow process.

Movie Extra 2010

Machine Gun Preacher, filmed in Pontiac, Michigan, Entertainment Partners, Burbank, California