SUMMARY:

• An innovative technology leader, providing new technology vision and direction for corporations by implementing efficiencies and process improvements throughout the organization. Experience in the Information Technology industry since 1995, with over 17 years in a leadership role, developing corporate technological strategies and managing technical personnel.
• IT Infrastructure
• Management of Network Implementations
• Team Leadership & Facilitation
• Strategic Direction
• Budget Analysis
• Network Architecture & Security
• Microsoft Technologies
• IP/Voice Telephony
• PCI Compliance
• SDLC/Applications/Software Development
• Relationship Management
• Staff Management
• Quality Assurance
• Contract Negotiation

PROFESSIONAL EXPERIENCE:

Manager, IT Services

Confidential, Tempe, AZ

Responsibilities:

• Responsible for transforming the IT organization to a service oriented focus by implementing customer support concepts, ITSM strategies, SLAs, processes, procedures, automation and reorganization.
• Managing the Service Desk group and transitioning team to in corporate service management concepts of change and incident management.
• Increased teams performance in tracking by over 200% while improving customer satisfaction by over 40%.
• Implemented tools, strategies and concepts to standardize and stabilize end user computing environments while also reducing licensing counts and corporate exposure.

Manager, Infrastructure Services

Confidential, Seattle, WA

Responsibilities:

• Leading technical resources and customer relationships at global Fortune 500 clients for enterprise infrastructure services across Messaging, Identity Management, Virtualization, Systems, Database, Storage, Backup, and Datacenter technology towers.
• Architecting, planning and managing complex global technical projects, including; divestitures and infrastructure environment isolations, datacenter relocations and closures, acquisition integrations, and various technology service introductions, upgrades and enhancements.
• Collecting and analyzing complex data to provide recommendations to client executives for appropriate actions and changes.
• Technical Operations Manager and Major Incident Manager for global Fortune 500 client, managing onshore and offshore infrastructure resources (60+ engineers), coordinating and leading critical outage responses and managing client deliverables and relationship.
• Developed detailed project plans, schedules, and deliverables, providing on time or early delivery of projects having aggressive schedules and various organizational time and resource constraints and requirements.

Manager, Information Technology

Confidential, Tempe, AZ

Responsibilities:

• Responsible for all IT related activities including planning, organizing, directing, and supervising overall management of day to day operations, and coordinated and managing internal services and vendors.
• Managed the day - to-day strategic, operational and tactical aspects of multiple large scale projects through complete task definition and work requirement identification and mapping.
• Worked with Nobel Laureate Dr. Leland Hartwell to develop online courses to teach sustainability to educators.
• Implemented web based Learning Management System (LMS) courses which integrated with multiple web-based technologies and provided in-depth analytics for scientific study and review, pushing Confidential previous Confidential standards and functionality.
• Developed tracking and reporting of key IT events, projects and dates for review with management.
• Deployed and maintained many technologies in support of business objectives including; CRM, WordPress, Asset Management, flexible storage solutions, and backup and archiving.

Information Technology Manager

Confidential, Gilbert, AZ

Responsibilities:

• Appointed to a member of the corporate management team, the IT department was elevated to a seamless business partner providing solutions and improvements to the IT services provided throughout the organization.
• Provided technical direction for the organization and participated in planning of corporate initiatives, strategic roadmaps and budgets. Additionally established performance metrics and KPIs to substantially improve Information Technology’s customer service, effectiveness and system availability.
• Developed and mentored the IT group, building a strong team and encouraging personnel to learn new technologies and enrich their skills, while lowering external expenditures by 68%.
• Directed software development personnel in building data interchanges between internal systems and external cloud based solutions, automating the flow of information, along with reporting enhancements, business intelligence initiatives and other applications.
• Envisioned, proposed and managed many initiatives including; Server Virtualization with VMware, SharePoint, Microsoft Lync, SCCM, APP-V, Windows 7 Migration and Standardization, DirectAccess, Exchange Server Unified Messaging and Auto-Attendants.
• Implemented and managed multiple project estimating, tracking and management platforms such as Primavera P6, Microsoft Project, and Hard Dollar.
• Directed new policies and security enhancements which have nearly eliminated malware companywide, reducing incidents by 99%, saving substantial man-hours and associated costs.
• Managed the deployment of electronic timesheet collection and development of data interchanges with the ERP system, moving from paper timesheets to electronic which streamlined the payroll processes, reduced errors and provided more timely information on hours, quantities and equipment utilization.
• Led process improvements taking advantage of additional functionality with the existing Spectrum ERP software for better utilization, higher accuracy, increased data integrity, improved integration and report ability.
• Developed and lead documentation efforts and cost/benefit analysis procedures for sustainability of the IT department and to show value of the Information Technology investments.
• Field Appreciation - Selected by the owners of the company for job performance excellence and dedication.

Technology Specialist / Manager

Confidential, Mesa, AZ

Responsibilities:

• Completely transformed the IT infrastructure, moving from workgroups to Active Directory, implementing a corporate e-mail system utilizing Exchange Server, moving to server virtualization and enhancing the network communications.
• Automated and streamlined many processes with forms for call center voter surveys for use with OMR for quick scanning and automated data entry for timely processing of results, geocoding of voter information for overlaying with other third party GIS maps and enhancing compilation, management, usability and data refresh process of over 3 million voter records in a MS SQL environment.
• Managed all aspects of IT including project proposals to company owner, project management and budgeting while reporting directly to the owner of the company. Technologies included Microsoft Windows Server 2000, 2003 and 2008, Microsoft Exchange Server 2007, Microsoft SQL Server 2005 and 2008, Crystal Reports, MAS, Watchguard and SonicWALL firewalls, and Cisco switches and routers.
• Designed and implemented Cisco network backbone, Dell Equallogic SANs and virtualization services for high redundancy, recoverability and offsite data replication.
• Implemented Active Directory, Exchange, MS SQL and all other related network services such as DHCP, DNS, and file and print services along with migrating existing physical server environments into a new virtualized environment.

Sr. Network Administrator

Confidential, Phoenix, AZ

Responsibilities:

• Lead technical advisor and provided architecture, project management, analysis, implementation, automation, programming, and support for all computer technologies.
• Managed and served as technical lead for implementation of e-commerce website and integration with SAP ERP system, SAP CRM and card payment services ensuring PCI compliance.
• Mentored and trained the other IT personnel and managers, improving the IT team’s overall success.
• Implemented Exchange Server 2003 along with Active Directory, upgrading from Exchange 5.5 and Windows NT.
• Worked as SAP R/3 basis administrator and SAP CRM Internet Sales support, including SQL, Systems, Java development and programming.
• Participated on migration team moving from an AS/400 solution to SAP ERP running on Microsoft SQL.
• Planned and managed a major network overhaul including LAN, WAN, Internet and remote access improvements. This included the deployment of Cisco PIX and Terminal Services.
• Developed software applications for end users utilizing Microsoft Access, SQL, HTML, ASP, VBA, and Java.
• Planned, developed and managed a desktop migration to Windows XP from various operating systems, which included revamping the desktop deployment process.
• Provided senior level support of all aspects of IT infrastructure including; 50+ servers, 250+ Workstations, LAN, WAN, Cisco routers and switches, CheckPoint Firewall-1, Microsoft Exchange Server, Microsoft SQL Server, DNS, IIS and other various applications and services for multiple sites.
• Performed migration to Windows NT Domain and Microsoft Exchange 5.5 server from Novell NetWare and Microsoft Mail.