SUMMARY:

• Business Analyst with 9 years of experience delivering SME expertise on large scale enterprise solutions in Banking & Financial Services - Retail Banking, Insurance, Lending, Retirement Services, Brokerage, Capital Markets, and Utility and Telecom Sector
• Proficient in all phases of the Software Development Life Cycle (SDLC), Agile and (RUP)
• Firm understanding of Financial Instruments and regulatory and compliance reporting
• Expertise in Project Planning, gathering requirements, creating high level design artifacts like functional specs, system requirements, Business Process Models (in BPMN), supporting quality assurance activities and User Acceptance Testing (UAT)
• Experienced in Eliciting, modeling and refining requirements using Use Cases and UML Diagrams like Activity, Class, ER, Sequence and Collaboration Diagrams
• Acted as a Liaison between the Business teams, Legal & Compliance, Architecture Boards and all technology teams and facilitated cross functional interaction
• Experienced in conducting document analysis, stakeholder interviews, surveys, questionnaires, JAD sessions, brainstorming sessions, reviews and walkthroughs
• Strong visual and process modeling skills in Enterprise Architect, BPA,MS Visio and Rational Rose
• Experienced with conducting Requirement Gathering and Analysis, High-level Design, coordinating Development, creating Master Test Plan and Test Cases and supporting UAT
• Highly skilled at translating high level business requirements, business rules and stake holders request into functional and nonfunctional requirements
• Strong expertise in documenting as-is and to-be process, analyzing business requirements, working with requirements traceability matrix and gap analysis
• Experienced in writing SQL queries to generate reports and Unix scripts for testing
• Thoroughly worked with MS Office(Word, Excel, Power Point), MS Project for Reporting and Scheduling, and MS Visio on various projects
• Knowledge of Investments (stocks, shares, bonds, mutual funds, brokerage) and Consumer Lending
• Motivated self-starter with exceptional team building, leadership, and interpersonal skills
• Good team player with the ability to work in time sensitive environments
• Excellent analytical and problem solving skills with the ability to handle multiple tasks effectively and quickly master new concepts and subjects

TECHNICAL SKILLS:

Requirements Management: RequisitePro, DOORS, CaliberRM, Starteam

Modeling Tools: MS Visio, Rational Rose, Enterprise Architect- UML and BPMN models

Databases: MS-Access, SQL Server, Oracle

Utility Tools: MS Office Suite, MS Project, Adobe Photoshop, Confluence tools

Testing Tools: Quality Center, Quick Test Pro, ClearQuest (defects), ClearCase(versioning)

Operating Systems: Windows 95/98/NT/2000/XP, Unix

Reporting Tools: Crystal Reports, SQL Server Reports (SSRS)

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte NC

Business Analyst

Responsibilities:

• Facilitated project initiation with key people like stakeholders, product owners and architects to investigate the business needs and prepared formal proposal (RFP/RFI)
• Worked on IT Planning, Technology readiness and Deployment plan for projects
• Supported design and implementation of the core Business Process Management suite (BPEL) in Oracle 10g handling millions of transactions a month
• Worked with business partners to define the Project Charter, Budgeting, Resources and SOW
• Served as a liaison between business and IT for Requirements discovery to capture business needs, traceability, scope and objectives
• Monitored and defined metrics and management activities for BPEL IT processes for improving IT governance in the given Project Portfolio for Organizational Development
• Lead requirements review sessions to evaluate usability and consulted on function to form mapping
• Primary analyst for Requirements gathering, analyzing, and authoring use cases
• Designed Use Cases for all functional requirements in the Waterfall methodology
• Organized meetings, questionnaires, brainstorming, focus groups to document requirements
• Authored vision documents, Business process models in BPMN, details of process flows and narratives and interfacing control documents
• Diagrams used: Use Case, Activity Diagrams, Sequence Diagrams in MS Visio, Oracle BPA
• Used SQL for data analysis and BI reporting needs
• Handled the testing lifecycle by developing test cases, test plans and performed manual tests
• Tracked project scheduling - builds, work items, releases and hours for coding
• Documented various phases of product life cycle, and details of each iteration execution.
• Worked on compliance, regulatory aspects and Impact Analysis of changes/enhancements
• Performed change configuration management, defect management, UAT and end user
• Supported online banking for other portfolios briefly in Nov 2013 for Confidential

Confidential, Norristown PA

Business Analyst

Responsibilities:

• Gathered Mortgage and online suite requirements from business users and analyzed them
• Acted as a liaison between the Business and IT for requirements discovery, Release Planning, Resource planning and to prepare the business case
• Analyzed business requirements and constructed business logical models.
• Initiated Requirement gathering, analyzing, validating, and authoring use cases using UML
• Prepared Use Case documents for all system requirements and followed the RUP process
• Created Use Case Diagrams, Activity, Sequence and ER Diagrams in MS Visio
• Interacted with Legal & Compliance team to include regulatory aspects, approvals
• Held JAD sessions, finalized business requirements & prepared functional specifications
• Involved in Inception Phase and prepared logical data models, BRD, supporting documents in DOORS containing essential business elements, definitions and descriptions of the relationships between the actors to analyze and document business data requirements
• Documented various phases of product life cycle, and details of each iteration execution.
• Arranged meetings & managed meeting minutes & created Business process flows in BPMN
• Wrote SQL commands and procedures to check for newly provisioned credit data for consistency
• Worked through the testing lifecycle by developing test cases, test plans, manual tests on HP QC
• Used MS Project for project scheduling, worked with coders in development
• Effectively implemented the Change Management and Configuration Management process.
• Prepared user guide & support documentations and assisted in UAT
• Expanded the existing requirements repository tool as a value add, trained team on it

Confidential, MD

Business Analyst

Responsibilities:

• Acted as an interface between business team and the project team
• Identified and documented business requirements and applications extending support to those requirements as per the SDLC based Application Maintenance Process.
• Translated the business requirements into functional requirements using DOORS and ReqPro, constantly interacting with the business and project team to ensure accuracy
• Identified internal system requirements, design and configuration set-up for the web based UI
• Developed strategic partnerships with the business units to develop a solid knowledge base of the Business line, including the business plan, products and process
• Organized & documented business rules and process models in BPMN and Visio
• Used SQL queries to check data and testing database to meet specific test scenarios
• Developed test scenarios, test cases and implemented the master test plan
• Helped set right expectations from the project for the business team
• Assigned problems to appropriate software development team for fixes in Quality Center
• Participated in the logical design sessions, created design documents
• Conducted project related presentations, support manuals, UAT logs
• Achieved high team performance, dynamic team player

Confidential, Reston VA

Business Analyst

Responsibilities:

• Developed the Business Requirements document after interviewing the stakeholders, like business users, application SME's, Project management people and system architects
• Worked as a liaison between the business and technical side to convey the business needs to the system architects
• Managed the entire functional requirements life cycle using RUP
• Designed and developed Use Cases, Activity Diagrams, Class Diagrams, Process flows and Sequence Diagrams using UML and BPMN
• Used Rational Req.Pro for making RTMs and derive FRDs and other project documents.
• Facilitated meetings with various groups and getting the status of the project and tracking the progress with the timelines
• Created Moments of the Meeting and published them to all the stakeholders
• Created and maintained RTM for tracking requirements with test cases and confirming the testability of all the requirements
• Used SQL to query log files and validate test data. Executed tests scripts and manual testing
• Assisted with user acceptance testing.
• Worked with the clients on the final signing process in the User Acceptance stages.

Confidential

BA/QA Analyst

Responsibilities:

• Served as a liaison between business team and the project team by assisting the business in identifying, understanding, and documenting their business needs.
• Collected and documented business processes as well as business rules.
• Participated in the identification, understanding, and documentation of business requirements, including the applications capable of supporting those requirements.
• Translated the business needs into system requirements, communicating with the business on a non-technical level, and with the System Analysts on a more technical level
• Documented and delivered Functional Specification Document to the project team.
• Participated in the logical and physical design sessions, developed design documents.
• Assist the PM in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly
• Provided technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements
• Developed test scenarios and implemented test plan. Providing key input in working with users in defining project and system requirements
• Conducted project related presentations