Delivery Lead & Business Intelligence Analyst Resume San Antonio, TX - Hire IT People

SUMMARY:

Experienced team lead with proven results in managing cross - functional teams to deliver quantitative and qualitative results. Strong analytical, communication and business skills and record of bridging technical and functional gaps.
Spearheaded the restructuring of Confidential ’s service delivery strategy by using the Kanban methodology
Recognized as the key “Client Value Creator” by demonstrating Confidential ’s service delivery capabilities during trial period at client site, which was instrumental in landing a 5-year contract ed Cerner’s “All-Star”, the company’s highest service, for playing a critical role during a highly successful client system go-live

TECHNICAL SKILLS:

Technology and Tools: SAP Business Objects Data modeling and ETL Expert SQL Skills Agile Development Project Management Kanban

PROFESSIONAL EXPERIENCE:

Delivery Lead & Business Intelligence Analyst

Confidential, San Antonio, TX

Responsibilities:

Supervised an international software development team of 40+ spanning 220+ applications
Chaired a process improvement committee, introducing the Kanban methodology to manage throughput and work forecasting resulting in a 30% increase in monthly output
Reduced application outages by increasing identification and visibility of application defects in order to encourage defect resolution
Managed application outage calls for all applications, guiding subject matter experts through the outage process to achieve a speedy recovery while reporting updates to IT managers and customers
Designed a new Business Objects Universe and converted Web Intelligence reports to utilize a completely redesigned data warehouse

Cerner PowerInsight Consultant

Confidential,San Antonio, TX

Responsibilities:

Created business intelligence reports used by clinical and technical staff to improve Confidential t care outcomes
Defined report standards and security policies in conjunction with clients
Converted existing business intelligence reports from client’s old system to their new one, which was based on an entirely different database schema
Trained clients on PowerInsight and Business Objects design and administration
Designed data validation scripts to test newly developed reports

Software Engineer

Confidential, Kansas City, MO

Responsibilities:

Developed business intelligence reports for both PowerInsight Explorer and EDW
Managed all tier 3 outage calls for the PowerInsight team, identifying defects and reporting to senior management
Optimized client reporting environments to achieve more efficient queries and resolved defects in the PowerInsight universe, ETL sessions, and reports
Managed Cerner clients’ system infrastructure, including domain refreshes and management of databases, WebSphere, Citrix, and Active Directory
Installed and managed most Cerner bolt-on solutions including Care Mobile/Millennium Mobile, Cerner Pro Vision Document Imaging (CPDI), PowerInsight, Power Chart Local Access (PCLA), and Single Sign-on solutions.