SUMMARY:

• Senior Program Manager with a global perspective, possessing 15+ years’ worth of experience in understanding business needs, translating them into application design and transforming the client’s vision into dependable and cost effective business solutions, either to improve an existing process or to implement a permanent solution for an existing need. Diverse background, consisting of managerial and technical positions in financial service industry, leading a wide array of initiatives in the field of IT Security, and a vast experience in dealing with global vendors.
• Program Management
• Managing Cross - functional, Diversified, Business and Technology Teams
• Agile and LEAN methodology
• Enterprise Risk Acceptance Strategy
• Program Management
• Social Media & Collaboration Strategy
• Business Process Integration
• Process Improvement
• Security Metrics and Dashboard
• Excellent leadership skills, where I have to lead my project team for various Confidential initiatives, which include members from multiple IT teams and Confidential Line of Business.
• Excellent organizational skills; identification of improvement opportunities, communicate, create plans, assign priorities, envisions problems and possible solutions.
• Proven competency in development of complete process improvement solutions which includes creation of SIPOC, operational definitions, metrics and communicating them in a meaningful way to the stake holders.
• Excellent communication skills, which enables me to clearly communicate with technical teams as well as business teams, in a clear and convincing manner. Maintained logic and clarity in pressure/intense situations. Proven not to lose composure under any intense situation. Extremely clear, succinct and thorough writing skills. Well prepared for any meetings or presentations.
• Exceptional proven ability to work with everybody and create an ideal team environment to bring the best out of the discussions/operations. Always shared knowledge with others and went out of his way to help teams/projects or peers. Always looked for opportunities which can help Confidential .
• Adapted to changes very quickly. Respectful towards the peers and always eager to learn either from the peers or from own readings. Ready to go extra mile to ensure a high level of client satisfaction.

PROFESSIONAL EXPERIENCE:

Confidential, Malvern, Pennsylvania

IT Security Operations Process Improvement Program Lead

Responsibilities:

• Responsible for analysis the capabilities of the current process identify areas of improvement and develop a plan for improving the process.
• Led implementation of plans that is developed as a result of the analysis.
• Responsible for leading the adoption, and compliance initiatives for the process.
• Responsible for managing the new process and creates a communication plan to support the implementation and adoption of the new process
• Application of Six Sigma, DMAIC, NPS study, identification of CTQs and creation and execution of action plan geared towards higher client satisfaction
• Implementation of multiple process improvements and key controls to better serve our internal and external clients.
• Have been leading annual voice of client survey, and utilizing the feedbacks received to address and resolve client concerns.
• Have been responsible for managing the IT Security Dashboard, by collecting meaningful data and presenting the data to MDs and MD-1s on a quarterly basis.
• Driving various changes across the organization based on the metrics gathered and process improvements put in place.

Confidential

SENIOR PROJECT MANAGER, IT Security Operations

Responsibilities:

• Responsible for leading various strategic security initiatives across Confidential by recommending, evaluation, testing, negotiation and implementation of security solutions.
• Budgeting, resource management and scope management.
• Develops and advocates robust sourcing and negotiation strategies to ensure the "best value" is achieved.
• Produces RFP questionnaire and develops supplier "scorecards" to pick the best possible solution provider.
• Responsible for presenting the solution to senior staff for budgeting as well as the technical solution to be provided by the application.
• Responsible for implementing RFID solution across Confidential Data Centers and Security Operations Center, to better protect sensitive assets.
• Implemented Global Emergency Notification System, for notification and communication across the organization, in case of any emergency.
• Implemented Security Video monitoring solution for all Confidential sites.

Confidential

INFORMATION SECURITY ANALYST

Responsibilities:

• Rotational lead of incident management team, which was responsible for investigation and resolution of each event, triggered by NIDS, HIDS, WIDS and Vulnerability scanners.
• Implemented best practices and process for complete life cycle management of Confidential ’s and keys.
• Implemented changes to the infrastructure, which saves $250,000 annually.
• Managed Confidential ’s cryptographic environment.
• Responsible for planning and procurement of all SSL s and domains
• No cert ever expired under my management in Confidential .
• Implemented policies and procedures for annual re of all NIDS, HIDS and WIDS signatures.
• Responsible for presenting various SOC processes and metrics to senior management.

Confidential

APPLICATION DATA ARCHITECT

Responsibilities:

• Responsible for Data Architecture for Confidential ’s retail data environment

Confidential

APPLICATION DATA DEVELOPER

Responsibilities:

• Reviewed and analyzed requirements, designed, developed, tested, elevated and implemented a wide spectrum of applications and enhancements. Supported and coordinated any changes after elevation

Confidential, Camden, New Jersey

COMPUTER LAB CONSULTANT

Responsibilities:

• Responsible for ensuring un-interrupted operation of on campus computer laboratories, involving 200+ PCs, and 50 UNIX work stations.
• Supported university computer laboratory users with various issues
• Supported remote users in solving various issues
• Supported professors with their presentations and varied technical needs
• Assigned and deployed to South-Africa, for a collaboration project between Rutgers and South-African provincial government, in the years 1998 and 1999.

Confidential

Manager

Responsibilities:

• Managed over 800 people in various factories.
• Managed export and import for the organization
• Managed production of finished goods for multiple factories
• Planned, negotiated and procured raw materials and spare parts from global vendors.
• Developed and implemented systems, which upgraded the standard of operation throughout the organization.
• Planned and executed feasibility studies for up-coming projects.
• Analyzed and developed sales and marketing strategies for the goods produced