SUMMARY:

• An experienced and professional project manager primarily in Information Technology. Experiences include focus on process improvement, project management, software development lifecycles (SDLC) and application integration. Experienced in a variety of process improvement methods including the Software Engineering Institute - Capability
• Customer Focus
• Collaborartion
• Information analysis
• Systems Thinking
• Analytical Skills
• Process optimization
• System Integration
• Team Building
• Communication

PROFESSIONAL EXPERIENCE:

Confidential, Portland, Oregon

Senior Program Manager

Responsibilities:

• Developed an Program-wide Communications Plan detailing all communications venues for developers, providers and stakeholders.
• Developed and implemented a comprehensive Risk Management Plan and Issues Management plan for the overall program.

Confidential, New Jersey

Senior Project Manager

Responsibilities:

• Provided Project Management for seven IT systems part of the overall billing and ordering system in a large integrated enterprise system.
• Managed integration efforts among application teams
• Coordinated software development efforts, hardware acquisitions and process definition to support an overall coordinated approach to the enterprise.

Confidential, New Jersey

Senior Project Manager

Responsibilities:

• Managed tasks required to bring new product and network to market focusing on Market trials, Early Launch program and final product launch program.
• Tracked schedule of many contributing departments.
• Coordinated efforts Confidential all levels for new network launch.

Confidential, Kirkland, WA

Senior Project Manager

Responsibilities:

• Managed maintenance projects for Confidential INC, Confidential &T’s cell site lease tracking system. Development was accomplished using Agile methodology. Used Clarity Project Tracking system to ensure work was properly scheduled and contractors maintained delivery schedule and budget.

Confidential, Bellevue, WA

Senior Project Manager

Responsibilities:

• Lead development team activities and acted as primary customer contact to meet project objectives
• Managed the Lexus - New Pages Redesign project
• Established project plans and schedules to meet an aggressive delivery commitment
• Managed issues affecting scope and schedule across development, QA, design and customer representation
• Completed implementation of the new Web pages in four months with a very aggressive schedule and improved the QA function by introducing a new procedure to promote more comprehensive testing

Confidential, Kirkland, WA

Senior Project Manager

Responsibilities:

• Managed the Consumption Planning tool project
• Defined overall corporate processes for long range planning of server assets and Supply Chain activities
• Built and managed SharePoint sites and processes for their use on program and project level activities including multiple activity calendars, document libraries and ancillary project sites
• Published a newsletter for the organization to communicate project and department activities

Confidential, Kirkland, WA

Senior Project Manager

Responsibilities:

• Using analytical tools to assess the exiting process and current client concerns, built and deployed new processes for the World-Wide Customer Satisfaction Survey
• Directly responsible for overall project and portfolio management of multiple sustaining and improvement processes and responsible for gathering data, developing and delivering communication plans.
• Saved the company over $500,000 per year in re-work by creating a repeatable process
• Established consistent change control and reporting structure processes to handle the many requests for survey tool improvement
• Provided best practice Project Management tools and techniques and trained the Microsoft project manager in their use to execute and control the new process

Confidential, Bellevue, WA

Senior Project Manager

Responsibilities:

• Brought the company within full PCI compliance in one-quarter of the estimated time.
• Developed and maintained organization-wide processes to manage change activities to meet business and regulatory requirements.
• Lead development and posting of product and process metrics to provide visibility to management.
• Development was accomplished using Agile, Waterfall and Iterative methodologies.
• Reported delinquencies and other scheduling issues to leadership.
• Developed a risk management and scope management process and presented to upper management as a new standard for the organization
• Managed Payment Card Industries Compliance project for Major Applications Confidential, responsible for ensuring the four major billing applications (Siebel, StreamLine, Samson, and jPayment) were modified to comply with the PCI data standards for handling of credit cards

Confidential, Mountlake Terrace, WA

Project Manager III

Responsibilities:

• Managed software development project for implementation of of the new CDHP plans implemented for the 2006 Medical Benefits year.
• Developed new templates/processes for the IT-PMO Project Management Methodology.
• Authorized commitment of resources by obtaining approvals from representatives.
• Managed the issues related to the implementation of Microsoft, Weyerhaeuser, Virginia Mason and other client plans.

Confidential, Bellevue, WA

Associate Director, Project Management

Responsibilities:

• Facilitateed multidisciplinary review of complex changes to baseline schedule maintained in Premavera.
• Coordinated and resolved communication issues between all stakeholders, prioritizing projects and identifying support gaps of the team.
• Documented 787 Systems Integration Process & Tools process to gain an overall perspective of the process.
• Instructed project managers in techniques for planning/execution of projects using Fujitsu’s Macroscope® methodology.
• Communicated program performance results in project status reviews with various levels of management.

Confidential, Bothell, WA

Senior Project Manager

Responsibilities:

• Developed and maintained complex change in corporation plans by coordinating with stakeholders to identify relevant tasks and constraints and obtain commitments.
• Managed geographically diverse teams of up to 30 people.
• Coordinated with external subcontractors to obtain essential system modifications.
• Managed cooperative efforts with competor companies to jointly develop financial applications for mutual benefit resulting in annual savings to the company in excess of $6 million per year.
• Created the basis for a new Project Management Office
• Managed large scale projects to implement new number portability initiatives
• Educated other project managers on the value of planning, organizing and communicating
• Developed a project tracking method with revisions to the existing tool set
• Project management representative on the Development Process team
• Representative to the Confidential &T Project Management Council
• Member of the Subcommittee for Project Management

Confidential, Seattle, WA

Project Manager

Responsibilities:

• Managed the Computing Inventory Information Management (CIIM) project, responsible for enterprise wide IT asset management, eventually leading to millions of dollars in savings for software maintenance and upgrades and improving the accuracy of counts for renewal of software licenses resulting in incalculable savings.
• Project planning activities include defining scope, establishing staffing levels, estimating cost of project, and defining work breakdown structure captured in Premavera.
• Managed the procurement of project management, and methods from an independent vendor.
• Developed and taught an Introduction to IS Project Management class to all management levels Certified P+ (Macroscope) Coach in system development and project management
• Provided mentoring to projects in the standard methodology and its techniques
• Co-chaired project management/software development methodology forum of experts on a monthly basis.