SUMMARY

• Confidential is a Sr. Business Analyst & Certified Scrum Master with 9+ years of experience in Information Technology.
• Confidential has extensive experience in the Software Development Life Cycle (SDLC), Project management life cycle (PLC) and working in various software development methodologies such as Agile, Waterfall and RUP.
• Confidential works very well with the business side gathering requirements and communicating these needs verbally and in written documentation to the technical developers.
• He has experience in maintenance, migration and new development projects as well as working with onshore and offshore resources.
• Confidential has a solid understanding of EPIC, User Stories, Tasks, Burn - down chart, project discovery, product backlog, and sprint/iteration within Agile Framework.
• He has strong expertise in Retails, Supply Chain, Automobile, Office365 migration, Healthcare domain, Investment & online banking, e-commerce domains. Lastly, Confidential has very good communication skills to complement his Business Analysis background.

TECHNICAL SKILLS

DATABASE: P/L SQL, MS SQL, MS Access

TRACKING TOOLS: Mercury Quality Center, Service Now, Visual Studio, Team Foundation Server, Service Desk Express - SDE, JIRA - Agile, Wekan - Kanban, Confluence

BUSINESS MODELING: MS Visio, Rational Rose, Rational ClearCase, Rational Requisite Pro

FRONT - END TOOLS: Adobe Photoshop, MS Office Suite, MS Project, Outlook, Lotus NotesSnagit

UTILITY TOOLS: TOAD, SQL Developer

TESTING TOOLS: Quick Test Professional(QTP), Load Runner, Test Director, Quality Center

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Sr. Business Analyst

Responsibilities:

• Successfully conducted JAD sessions, requirement gathering/discovery/planning sessions, brainstorming sessions to understand scope of the project and application.
• Performing gap analysis to check the compatibility of the existing processes, features and functionality with the new business design using the "As Is" and "To Be" methodology.
• Follow agile methodology to create product backlog, spring backlog, sprint planning, acceptance criteria, sprint review & retrospective etc.
• Currently working with various application teams to document standard operating procedure (SOP) for GTIL Release Management Process (Planned, Maintenance, & Emergency), Build-Deployment Process.
• Working with business partners, technical leaders & auditors to understand & document various member firm(s) on boarding processes (technical & non-technical).
• Working with implementation partners like Microsoft (MCS & EAS), Capgemini, Infosys etc. to understand current scenarios & document target solution.
• Creating use cases, process flow diagrams, gap analysis & mind map diagrams.
• Creating requirement traceability matrix, RACI matrix, defect tracking, release management communication policy, & end user communication guide.

Confidential, Chicago, IL

Sr. Business Systems Analyst

Responsibilities:

• Successfully conducted JAD sessions, requirement gathering/discovery/planning sessions, brainstorming sessions which helped the Implementation team to understand scope of the project/application.
• Performing gap analysis to check the compatibility of the existing system infrastructure, features and functionality with the new business design using the "As Is" and "To Be" methodology.
• Gathering requirements and preparing high level project estimates & supporting documents like lesson learned documents, standard operating procedure documents to maintain post production support activities.
• User story creation, acceptance criteria, daily scrum meetings, sprint planning, review & retrospective meetings, product backlog, spring backlog, executing QA scenarios.
• Creating use cases, process flow diagrams, gap analysis & gate review presentation
• Working with different stakeholders like architecture, compliance, development, security & leadership team on cross functional & tenant wide configuration activities
• Responsible for detailed test plan, documenting & executing QA test activities including mobile testing (Windows, Mac, iOS, Android), documenting UAT test scenarios
• Designed and implemented SQL queries for testing and report/data validation
• Define and provide possible resolution for the code bug issues.
• Requirement traceability matrix, defect tracking & SME on end user communication guide.
• On-going maintenance support, pilot migration support, pre & post production migration support.

Confidential, Chicago, IL

Sr. Business Systems Analyst

Responsibilities:

• Successfully conducted requirement gathering session, brainstorming sessions with different stakeholders.
• Facilitated issue prioritization with global stakeholders and technical resources to ensure requirements and deliverables are clear and achievable.
• User story creation, acceptance criteria, daily scrum meetings, sprint planning, review & retrospective meetings, product backlog, spring backlog, executing QA scenarios.
• Gathering requirements and preparing high level project estimates & detail estimates & lesson learned documents.
• Translate business & functional requirements into technical requirements.
• Performing gap analysis to check the compatibility of the existing system features and functionality with the new business design using the "As Is" and "To Be" methodology.
• Working with global business analysts & technical support/OPER teams on cross-functional issue/enhancements for Basel III regulatory reporting - Like Back office systems (like GMI, SHADOW, Murex, KONDOR, Oracle SUN etc.) AMI, Capital, & Liquidity teams.
• Working on global capital reporting issues and work with different stakeholder across: North America, Europe, APAC (Canada, Paris, London, Chicago, New York, and India)
• Designed and implemented SQL queries for testing and report/data validation & database support activities.
• Define and provide possible resolution for the code bug issues.
• On-going maintenance support, pre & post production, QA testing & UAT support.

Confidential, Chicago, IL

Sr. Business Systems Analyst

Responsibilities:

• Successfully conducted In Person/Face 2 Face JAD sessions, requirement gathering session, brainstorming sessions and preparing high level project Swags & detail estimates & lesson learned documents.
• Performed gap analysis to check the compatibility of the existing application and functionality with the new business design using the "As Is" and "To Be" methodology.
• Successfully implemented multiple agile projects with end to end SDLC - visioning, discovery, iteration/sprint Planning, release planning, product backlog, wireframes, hardening, test scenarios, user manual documents, ongoing living document for any future system enhancement.
• Worked as SME on buyer registration redesign cross application implementation to maintain an existing & enrolling the new buyer (USA & foreign), document verification, receiving payment.
• Define and provide possible resolution for the code bug issue within the system.
• Prepared process flow diagrams, mockup, use cases, traceability matrix, gap analysis.
• Working on reporting, settlement, title related activities, credit card payment, UI changes, interface & compliance related projects including maintenance related releases.
• Expertise within cross application platform - Salvage Application - ASAP, Auction Center, Provider Portal - CSAToday, E-Biz, TFS (Team Foundation Server - A tool for source control, data collection, reporting, and project tracking).
• On-going maintenance support, pre-production and QA support (including mobile testing).
• Designed and implemented SQL queries for testing and report/data validation
• Performing user acceptance testing (UAT), documenting & analyzing the defects using the defect tracking report & user guide

Confidential, Providence, RI

Sr. Business Analyst

Responsibilities:

• Responsible for defining the scope - Discovery document and implementing business rules of the project, gathering business requirements and documentation.
• GAP analysis for PlanConnexion project with Dell perot system
• Worked closely with project manager to create project charter, developed cost benefit analysis - CBA and return on investment - ROI analysis document for claim paid after term Project
• Analyzed business requirements and segregated them into high & low-level use cases.
• Highly engaged in writing requirement for member sweep and 834 retro term member’s requirements as a part of LRSP shut down project.
• Understand the As-Is system and develop the To-Be system concept and prepare the system process maps.
• Involved in ITS HOME/HOST & NEHP to understand PlanConnexion project.
• Performed data analysis by using SQL queries, QA testing, pre & post production support.

Confidential, Phoenix, AZ

Sr. Business Analyst

Responsibilities:

• Responsible for defining the scope and implementing business rules of the project, gathering business requirements and documentation.
• Responsible for gathering requirement for UHG’s 4 different migration project including TX, NY, WI, AZ migrating from Diamond Claim Platform to CSP Facets 4.71 claim application.
• Lead BA Finance & Provider function for change control & requirement IRAAD initiative.
• Author of Finance LOB questionnaire for UHG migration projects.
• Analyzed business requirements and segregated them into high/low level use cases, process flow diagrams for CHIP, Medicaid & Medicare products.
• Highly involved in capitation process - Vendor Cap and PCP Cap, revenue reconciliation process and EFT process.
• Documented capitation, revenue reconciliation & EFT payment diagram by using MS Visio.
• Implemented agile methodology for the project life cycle and scrum framework for team management to review the requirement before finalizes the document to the business.
• Highly involved in creating cross-walks & mapping document, coordinating QA test activities.
• Created process flow diagrams, use case diagrams using Microsoft Visio.
• Wrote test cases and performed user acceptance testing (UAT), defect tracking, wrote SQL queries for testing and report/data validation.

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Gathered business requirements by driving user-group meetings and working with various global, cross-functional teams.
• Worked extensively on Rational Requisite Pro to create Requirements specification.
• Defined and created a wide range of documentation: business requirements, system requirements, test cases, wire frames, GUI and portal design, process flows, training manuals, and user guides.
• Developed test plans with QA team and helped to develop test scenarios for UAT.
• Involved in creating user training manual as per project specification with the help of development team.

Confidential, Phoenix, AZ

Business Analyst

Responsibilities:

• Conducted requirement gathering & brainstorming sessions to collect business requirements.
• Maintain and update business requirement document (BRD), Functional Requirement document (FRD) and User Manuals.
• Developed the workflow diagrams and effectively defined the Business Process Models.
• Developed requirements traceability matrix.
• Conducted user training sessions, coordinated post audit meetings and effectively documented the lessons learned.
• Worked with QA on writing test cases and helping user acceptance testing (UAT), documented defects using the defect tracking report.