SUMMARY:

• Client Relations:Emphasis on Client Consultation, stressing Value and Urgency. Skilled at managing upward and forming strategic alliances. Focused leadership tailored to driving clients, business partners, and technical teams towards critical business goals. Expert in defining client needs and delivering multiple options to achieve targeted results.
• Program Management:Decisive leader seasoned at spearheading initiatives increasing revenue, productivity, quality, and compliance. Expertise in Agile Project & Release Management, scoping, scheduling, and marshalling resources to achieve aggressive timelines. Builds a culture of accountability—No late deliverables. Budgets & Financials ranging to $17 Million. Adept in turnaround situations.
• Solutions Architect:Recognized for Innovative and Creative solutions melding a keen business sense with technical potential. Represents clients from Functional and Technical aspects. Especially effective in strengthening Operational controls.
• SFDC CRM, Data Warehouse, Integration, Business Intelligence expert.
• Implemented Multiple Full Life Cycle SFDC Sales Cloud projects with 5 different Clients within SaaS Software, Distribution, Recruiting, and Manufacturing environments. 15 years within CRM overall, representing either Business or IT interests. Certified Salesforce Administrator.
• 15 years of Project Management Leadership with Agile, Waterfall, and Hybrid Methodologies. Recognized with multiple performance s for project effectiveness, employee retention and employee leadership survey results. Local and Off - Shore models.
• Pioneered Data Warehousing / Integration / BI practices to enhance Underwriting, Marketing, CRM, and Claims Management. Designed Business Intelligence / Data Management applications —reduced operational expenses by $9M annually.
• Organized & Established Software Development organizations from inception—Area Management Planning, Staff Selection & Leveling, Team Organization, Performance Management, Mentoring, Salary Administration.
• Achieved Capability Maturity Model Integration (CMMI) Level 3 of for repeatable Software Development Lifecycle (SDLC) processes and Quality Assurance.
• Created “First-of-its-kind” comparative rating technology. Elasticity pricing “What-If” business intelligence tool generated higher profit margins. Comparative rating data model architectural efficiencies replaced all legacy processes and generated $12M in annual sales increases.
• Initiated custom Avaya Enterprise DataMart (IVR) Services / Performance metricsRealized $15M reduction in annual operational cost.
• Lead RFP on selection / deployment of OpenText Teamsite content management solution.
• Utilized Knowledge Management & Search Engine technologies to automate Agency support functions—eliminated three call centers and improved agency operations.secured $20M in annual operating cost savings.
• Enabled business Integration via Master Data Management (MDM) Governance; data access without conversions regardless of platform.

TECHNICAL SKILLS:

Methodologies: Agile, Waterfall, Agile / Waterfall Hybrids, CMMi, SDLC, PMI, PMP (Certified), ITILStage Gate, DevOps

Platforms: Force.com, Saas / Cloud Services, Windows (Win 10), UNIX, Linux, MVS/ESA, AS400Mainframes, Android

Software/Tools: Visual Basic, .NET, C++, PL/SQL, SQL, Java, JavaScript, Perl, PHP, Python, Hive, Pig, Sqoop, Spark, Tez, Kafka, NO SQL, HBASE, UDB, Storm, GreenPlum, HDFS, MapReduce, Hortonworks, APEX, Force.com, VisualForce

Cognos, Business Objects, Hyperion, SAP BW, SAP BI, Informatica PowerCenter, IDE, IDQ, MDM, SSIS, SSRS, SalesForce.com, SFDC, Noetix, Qlikview, Tableau, SAS, Crystal Reports, WebFocus, Remedy, Protegrity, Microsoft Project/Visio/Office Suite, MS Project Server, Clarity, Oracle PL/SQL, SAS, SQL Server, DB2, IMS, Sybase, Omegamon, HP ALM, JIRA, Mercury Quality Center, Interwoven, SAP, Oracle ERP, Chempax, Lawson, Ruskins, ASC Mapics, NxTrend, Compass, Lion, Navision, Meta Center, AOMS, Hart & Cooley, ASC MacPac, ASC ETI, ESM, Guidewire, IBM Websphere Cast Iron

PROFESSIONAL EXPERIENCE:

Confidential, The Woodlands Texas

Project Manager—Salesforce CRM Professional Services

Responsibilities:

• Developed Client Engagement and Relationships while mapping platform conversion strategies. Utilizing the Bullhorn Managed Package built on the Force.com Saleforce Platform
• Lead requirements sessions to develop User Stories, Epics, and detailed requirements, and test plans.
• Consulted with Clients on process best practices and effectiveness.
• Migrated Opportunities, Contacts, Leads, Resumes, Activities, Chatter groups; Communities, Workflows, Reports & Dashboards, and Account Transaction System. .
• Implemented Sprint Cycles using Agile Methodologies using JIRA using Kanban Boards to improve workflows.
• Facilitated Backlog Grooming and Sprint prioritization.
• Managed Project Budgets and Consultant Utilizations

Confidential, Houston Texas

Project Manager—Salesforce CRM Divestiture

Responsibilities:

• Drove Requirements sessions and Gap Analysis to determine overall project definition and Scope.
• Managed targeted ES Migration of Metadata, Data, and Functional Capabilities through SIT, UAT and Production signoffs.
• Designed new functionality and enhancements for the new CSC organization: Alliance & Channel Partners, Competitors, Sales Territory Assignment, Sales Stages, Financing.
• Migrated Opportunities, Contacts, Leads, Account Plans, Campaigns, Activities, Chatter groups; Support Cases; Product Lines; Approvals; Apttus CPQ (Configure Price Quote); Reports & Dashboards.
• Facilitated Change Management synchronizing SIT / Production environments with current production via Advanced Administrator Change Requests.
• Authored CRs rebranding objects, job aids and linkages.
• Enforced aggressive defect tracking processes via ALM and custom pivot reporting, highlighting problem areas and speeding defect resolution.

Confidential, Milwaukee, Wisconsin

Project Manager—Salesforce CRM Development

Responsibilities:

• Managed project funding and proposals for 16 work streams.
• Recommended Requirement Priorities and Agile Roll Out Strategy focusing on Business Value.
• Integrated & Migrated 13 ERPs into SFDC using IBM WebSphere Cast Iron.
• Designed enhancements for Account and Opportunity management using Apex, Visual Force, Canvas, and Mashups.
• Facilitated Release & Change Management, and Compliance metrics
• Rolled out real-time Business Intelligence to account sellers.
• Created dynamic PLM (Product Line Management) and Price Lists from external ERPs.
• Implemented Campaign management enhancements.
• Promoted Data Management, Data Quality, and Governance.
• Enhanced estimating model and delivery

Confidential, Madison, Wisconsin

Program Manager—Big Data (Hadoop) Infrastructure / Analytics

Responsibilities:

• Developed Technology Capabilities Road Map and Integrated Infrastructure tools (Python, SAS, Tableau, Hbase, Hive, Pig) supporting Data Science efforts.
• Defined Data Lake Ingestion and Delivery Dev/Ops processes.
• Created Business Partner Solution Delivery for Life Company Predictive Model Results, Data Refreshes, Change to Production, and Change Management processes
• Implemented Protegrity Security Software for sensitive Data Encryption and Tokenization within Hadoop, as well as the Enterprise Business Intelligence / Data Warehouse.
• Promoted Hadoop Platform Data Governance and Data Quality.
• Staged product demonstrations showcasing maturing technologies to business clients.
• Facilitated Infrastructure Disaster Recovery Planning.
• Built Staging environments for Development and QA processing.

Confidential, The Woodlands, Texas

Program Manager—Salesforce CRM Center of Expertise

Responsibilities:

• Lead design and development of Sales Churn Dashboard and BI Analytics (SalesForce.com, Qlikview, WebMethods), focusing sales efforts for growth.
• Integration between Salesforce Opportunities and SAP Sales Orders. Designed enhancements for Account and Opportunity management using Apex, Visual Force, Canvas, and Mashups.
• Designed Salesforce workflows, users, profiles, security, roles, reports, picklists, and .
• Managed rollout of SalesForce SF1 mobile application to all Sellers.
• Created SalesForce.com reporting process integrated with Acquisition’s Chempax ERP.
• Defined Sales End Markets Re-Alignment Master Project Plan encompassing SAP MDM, Data Integration, SaleForce.com Integration, Price Supports, Product Line Management, SAP BW, and Qlikview reporting functions.
• Leveraged End Markets Dev/Ops planning processes to efficiently scope Merger & Acquisition activities, as well as Inside Sales Re-alignment.
• Integrated M&A historical analytics into a Blended Sales Views via Force.com, Data Loader, BW and Qlikview reporting.
• Funding Proposals, Change and Release Management, and Compliance reports.
• Re-Designed E-Commerce Website to handle M&A integrations and present a unified company branded web site.

Confidential, Houston, Texas

PMO Program Manager—Sales Compensation IT

Responsibilities:

• Changed area paradigm for developer performance—Committed Target dates must be achieved.
• Developed Change Management and Dev/Ops processes to improve communications, reduce rework, and improve IT quality perception.
• Created pivot table metric reports for ALM (formerly Quality Center) captured data to quickly identify early risk candidates and take preventative actions.
• Worked directly with local and offshore teams to increase project capacity.
• Negotiated scope changes into phased approach and bi-weekly release schedules.
• Enforced Functional spec and UAT sign-offs
• Vendor Relationship Management, negotiation, and compliance.

Confidential, Houston, Texas

IT Manager / Project Manager—Business Intelligence

Responsibilities:

• Defined Business Intelligence Roadmap and Strategy.
• Fast Track Turnaround to integrate SAP with Global Legacy ERP systems.
• Reduced SAP licensing costs by $3M.
• Chaired executive Level Steering Committee for Business Intelligence.
• Developed Executive Level Dashboards and Analytics with MS BI tools.
• Instilled Customer Centric Paradigm in support staff.
• Implemented DevOps Controls within IT, Decreasing Cycle Times / Improving Quality
• Established Area / Project Management principles over a chaotic development environment.
• Standardized all functional, technical, and project documentation
• Implemented estimating models
• Created Change / Release Management program to reduce defects, lower testing costs, and manage client expectations.
• Metrics via Remedy marketed improved team perception, effectiveness, and utilization.

Confidential, Houston, Texas

Sr. Project Manager—SalesForce CRM / IT Professional Services

Responsibilities:

• Implemented SFDC Projects and Processes for both Sales and Customer Relationships including Apex and Visualforce mashups.
• Implemented Service Cloud for incident and customer management.
• Built SFDC service metric reports.
• Established Business Intelligence framework for metrics--Slashed billing cycles by 45 days.
• Re-engineered E-Commerce provisioning software architecture—Reduced deployment costs by $12,000 per contract.
• Created Change / Release Management program to reduce defects, lower testing costs, and manage client expectations—Secured $1.5 Million in additional license revenue.

Confidential, Northbrook, Illinois

Senior IT Manager

Responsibilities:

• Advised corporate on selection / deployment of OpenText Teamsite content management E-Commerce Support—secured $20M in cost savings.
• Lead RFP that lead to the selection of Siebel CRM.
• Initiated custom Avaya Enterprise Datamart (IVR) services / performance metrics
• Designed / Implemented robust Disaster Recovery & Business Continuity Strategy.
• Created executive-level balanced scorecard / performance dashboard via SAP BI.
• Created “first-of-its-kind” comparative rating technology.
• Elasticity pricing “What-If” Business Intelligence tool generated higher profit margins for Life products and Property and Casualty.
• Streamlined development and release processes—Increased speed to market by 3 months.
• Enabled business adaptability due to capacity to access information without data conversions regardless of platform; recognized for innovation by The Wall Street Journal.
• Formulated rating solution that Improved underwriting effectiveness --Prompted $9M sales increase.
• Re-designed Rating Engine to access customer facing E-commerce websites for real time quoting.

Confidential

Project Manager

Responsibilities:

• Pioneered data warehousing concepts enhancing underwriting, marketing, CRM, and claims management processes and reporting.
• Designed Business Intelligence applications—reduced auditing & fraud-related expenses by $3M.
• Crafted Metadata Management system that slashed development costs and cycle times by 75%.
• Advanced Audit and Compliance capabilities to respond to governmental regulatory agencies.
• Incorporated Marketing Campaigns for targeted growth and customer retention via Database Marketing.
• Integrated solutions enabling Agencies to manage and upsell customers with value added risk management products.