SUMMARY:

• Accomplished Learning and Organizational Development Consultant with a proven ability to develop and implement organizational change, learning development, and process strategies that support business and financial objectives. Timothy has led key initiatives that reduced costs while increasing staff productivity. Implemented pricing program for documentation and products, thereby increasing value to the team’s role.
• Passionate leader, able to effectively interact with both clients and internal staff at all levels including executive leadership. Self - motivated and highly capable to motivate and articulate both simple and complex principals to others in a credible manner.
• Timothy is also an accomplished speaker and has facilitated Leadership, Communication, and Emotional Intelligence symposiums across the country. Industries include automotive manufacturing and suppliers, banking & finance, construction, healthcare, oil and gas, retail, IT, and more.

TECHNICAL SKILLS:

SKILLS: Learning Management Soft Skills Instructional Design Corporate Presentation Process Documentation Online Help Leadership Needs Assessment Sales Business Process eLearning Technical

PROFESSIONAL EXPERIENCE:

Learning and Development Consultant/Facilitator

Confidential

Responsibilities:

• Perform needs assessments, design storyboards or detail design documents, interact with SMEs to produce Talent Acquisition, infographics, Executive Coaching materials, and compliance eLearning in time for 2018 ruling implementation
• Make recommendations to executives and stakeholders to provide a more learner-centric experience; utilize fun learning technologies such as Poll Everywhere to gather real-time learner response data and shorten time
• Create and manage project plans and adhere to deadlines, finishing compliance one month ahead of schedule

Dover Elevator

Confidential

Responsibilities:

• Establish a means for employees and leaders to identify varying degrees of performance to be used for financial reward, employee recognition, career growth, employee engagement, and below-standard performance improvement through the development of a full-day instructor-led Performance Management program for Canada and US; manage development, client expectations, and review process
• Led team to conduct needs and content analysis to convert PowerPoint to eLearning modules, including: Safety, Supervisor Skills, Project Management

Confidential

Responsibilities:

• Develop a three-day sales for audiences of 10-100 for Global Sales on new sales tool ( Confidential ) for Confidential, Inc.
• Design instructor-led for creating Marketing Briefs for Confidential
• Introduce revamped corporate earnings calculations and mindset shift through design of company-wide instructor-led for Mars, Inc.

Confidential

Responsibilities:

• Based upon analysis and recommendations, establish initial Sales and Recruitment eLearning program. Load modules into LMS, issue invitations to learners, and report evaluations to the Executive Team.
• Manage project and Recruiter and Account Executive SME assignments

Confidential

Responsibilities:

• Create Captivate templates and online learning modules for Call Center reps with interactive simulations, achieving 90% minimum scores
• Cultivate and deliver management and executive on various leadership and employee development topics across the U.S. to oil and gas exploration and drilling companies, healthcare, auto industry, and community organizations

Instructional Design Consultant

Confidential

Responsibilities:

• Interviewed subject matter experts and researched existing and source materials to create PowerPoint story boards for abbreviated animated eLearning safety and compliance modules
• Provided screen layout, narration scripts, animation direction, and screen text for animator and voiceover talent to develop alpha and beta versions of eLearning modules. Reduce seat time from 1-2 hours to 10-15 minutes.
• Managed project processes, resources, and talent to complete modules - end to end
• Worked with learning and development team members to implement best practices and corporate standards

Organizational Development Business Consultant

Confidential

Responsibilities:

• Document accounting processes and participate in transition meetings for exchange of software/platform (multiple vendors). Analyze messaging on all communication systems, and partner with marketing to condense messages to one system; remove redundancies
• Interview directors, managers, and SMEs on customer communication and sales business processes to create a business playbook of current and future systems, saving 1M+ annually. Make accessible via SharePoint web using RoboHelp and drawings created in Visio. Train IT staff on using the business playbook.

Learning and Development Consultant

Confidential

Responsibilities:

• Analyze client needs and influence successful recommendations for unconventional approach to cultural change Phase I and Phase II introductory
• Draft and submit proposals and plans for change adaption for entire staff of 7000, including specialized Servicing and Customer Relations groups
• Became go-to consultant with AVPs and SVPs for designing instructor-led customer experience programs
• Facilitate project team meetings with executives and staff to garner case studies and examples for change management sessions. Manage project plans and project teams.
• Conduct Train-the-Trainer walkthrough reviews with executive and staff review teams to enhance overall program
• Write materials in advance of instructional design team, providing oversight in gathering required change management segments, meeting 100% of deliverable and implementation timelines

Learning and Development Consultant

Confidential

Responsibilities:

• Convert eLearning banker modules from Adobe Presenter to Captivate 8; manage on SharePoint
• Update Credit, Deposit, and Home Equity Lending banking modules for Instructor-led, resulting in reduced paper output

Learning and Development Consultant

Confidential

Responsibilities:

• Design task-specific software simulations for customer service and tech agents using Captivate 8
• Document management on MS SharePoint

Learning and Development Consultant

Confidential

Responsibilities:

• Using Word and InDesign, author Strategy Plan for a new customer financing option program and make strategy recommendations to management team
• Create interactive Instructor-led from Word and PowerPoint for sales associates, as well as in-house order-entry software . Includes Facilitator guides, Participant guides, and job aids created with InDesign.
• Conduct Train-the-Trainer for the sales associate program with sales managers, account managers, and financing program personnel
• Using materials created above, design and develop sales associate, as well as in-house eLearning modules and additional job-aids; troubleshoot on Moodle and SumTotal LMS

Learning and Development Consultant

Confidential

Responsibilities:

• Write Business Requirements Documents, Software Functional Specifications document, and User Guide for Confidential ’s Senior Helpers In-home Care website
• Formulate Instructional Design project plans for Air Force recruitment dashboard program and asset tracking system
• Create eLearning module for Air Force asset tracking
• Code JavaScript fields and interaction in Acrobat and write Admin document, simplifying the Executive software request process
• Create guide to demonstrate how to prepare and convert Board Meeting documents for the executive team for viewing on both computer and iPad (Quarterly)

Confidential

Learning and Development Consultant

Responsibilities:

• Manage the acquisition and implementation of web and SQL development servers for Learning and Development’s extensive online help, file sharing, and LMS systems, allowing for central access to wiki-based learning and
• Provide management oversight and RoboHelp expertise to Instructional Design team for revamp of online help systems, assuring they meet required project deadlines 100% on time; responsible for pre-launch testing
• Design release courses for both Agile and Waterfall processes based upon requirements and tickets in Rally. Work closely with developers, testers, and BAs, as well as the Scottsbluff, NE team to convey items in the release and train 200 call center personnel.
• Design and deliver web-based through virtual and Captivate created modules. Deliver instructor-led to entire call center monthly for North America and Canadian audiences, on release enhancements and customer experience.
• Instill client confidence in Learning and Development’s capabilities by providing consultative guidance for L&D’s learning approaches and software enhancements, meeting 100% scheduled delivery

Technical Writer Lead/Trainer

Responsibilities:

• Author and implement plan to unite members of, create consistency in courseware style standards across the globe, reducing overlap and establishing profits
• Partner with HR to screen and interview candidates for positions, resulting in the hire of team members and implementation of standards for adult learning competencies
• Work with project managers and Creative Services to design glossy market-ready sales aids for Confidential Automotive and Decision Analytics suite of solutions, increasing visibility in the marketplace; negotiate and manage outside Vendors for printing needs
• Join forces with global counterparts to create an extensive user guide for Decision Analytics’ Strategy Management solutions
• Engage Developers, Project Managers, Account Executives, and Confidential consumer credit personnel to design and deliver a Client-facing program for a credit scoring tool using Articulate and Captivate. Conduct webinars and travel to client sites to conduct instructor-led .
• Collaborate with other trainers to develop and deliver effective courseware for a 10 day instructor-led program for an application processing software tool for the lending industry, increasing comprehension by 50%