SUMMARY:

• Senior Manager with 19 years of experience in business processes including transportation, sourcing, import and export compliance, freight negotiation, carrier and broker management, balanced scorecards, forecasting, sales, customer service, customer relationship management, order processing, and customer satisfaction. Roles with increasing responsibility and 13 years of managerial leadership positions with an emphasis on process improvement. Recognized for spearheading strategic planning, project management and problem solving in diverse settings.

TECHNICAL SKILLS:

Skills: Microsoft Office, SAP, Mapics, Visio, salesforce.com, Access, SharePoint, Microsoft Project

PROFESSIONAL EXPERIENCE:

Director, International Trade Compliance

Confidential, Beloit, WI

Responsibilities:

• Direct oversight of 13 employees responsible for approximately 12,000 annual exports (value US$250M) and 3,000 annual imports (value US$320M). Responsible for maintaining compliance to all necessary government regulations while importing and exporting goods in the most cost efficient manner possible. Leader of Global Freight Tender Project driving forwarder consolidation and process standardization worldwide.
• Manage supply chain security initiatives including C - TPAT. Continuously review HTS classifications, duty drawback opportunities and trade program eligibility. Optimize the use of tools and technology to create efficiencies and ensure compliance. Provide guidance to business unit management with regard to interpreting regulations, optimizing trade programs and integrating regulatory requirements into business plans and processes.

Sr. Manager, Commercial Lending

Confidential

Responsibilities:

• P&L responsibility for a $300M captive finance commercial lending portfolio of 250 dealerships across the country of Australia. Accountable for collections, floor plan audits, account servicing, financial underwriting and special asset management. Restructured internal policies and procedures following new funding system implementation (SAP). Served on Executive Team, Credit Committee and Compliance Committee.

Sr. Manager, Commercial Lending Servicing and Controls

Confidential, Racine, WI

Responsibilities:

• Led a team of individuals responsible for the servicing of accounts for 3,000 dealerships with an overall portfolio value of approximately $3B. Oversaw over 70 different types of processing for a volume of about 12,000 transactions per month. Implemented quality and efficiency standards based on Key Performance Indicators. Ensured cross and process documentation necessary to support business continuity under all circumstances. System and process improvements enabled overhead reductions and headcount reallocation. Contributed to strategic planning for the North American and Global Commercial Lending financial platforms.

Project Management Office

Confidential, Racine, WI

Responsibilities:

• Evaluated and assessed project plans to assure that adequate resources have been approved and properly allocated to the project. Worked closely with the business unit sponsor and provide day-to-day project support, including: developing and maintaining project plans, develop and maintain project charters and charter change management activities, coordinating activities of the project team, financial and operational analysis, maintaining all appropriate project documentation, project reporting and issue escalation.
• Developed and delivered executive-level project status reports. Contributed to the development and maintenance of the company’s project management guidelines and methodologies. Devised and implemented online project management platform and authored all supporting documentation.

Customs Manager

Confidential, Racine, WI

Responsibilities:

• Responsible for the compliant import of 52k annual entries into the US and Canada carrying a totaled entered value of $2.3B. Championed proactive initiatives including leading a team to establish a foreign trade zone and the extension of US and Canadian duty deferral programs. Oversaw EPA compliance, Tariff Classification for the US and Canada, Country of Origin and Antidumping with a staff of 8. Represented CNH through regular interactions with
• Customs and Border Protection including but not limited to CF28’s, CF29’s, Census warnings and marking notices. Served as departmental contact for an EPA Audit and a CBP Focused Assessment, drafting and implementing the subsequent Compliance Improvement Plans. Consulted with outside and inside legal counsel on import policy related issues to ensure appropriate risk mitigation through compliance management. Participated in proactive broker management. Analyzed and improved internal process flows and exerted influence on external stakeholders to improve functionality outside of the group’s direct control. Established and maintained monthly metrics pertaining to the Customs group functionality.

International Trade Compliance Manager

Confidential, Beloit, WI

Responsibilities:

• Developed and deployed strategies and procedures across multiple business units to improve execution and compliance in importation and exportation. Worked with outside consultants and legal representatives, alongside the legal and tax departments, on issues related to importation and exportation including but not limited to rulings, CF28’s and 29’s, internal audits, transfer pricing, prior disclosures and protests.
• Primary liaison with Customs and Border Protection and other governmental agencies relating to imported or exported products. Assisted in C-TPAT application and implementation processes in conjunction with company Safety Manager. Managed a 5 person international customer service team in addition to overseeing the actions of brokers acting on behalf of the company. Dotted line responsibility for Customs compliance policies in Canada and Mexico. Provided risk mitigation through internal audit of compliance and proactive Customs Bonds management. Coordinated efforts with other departments regarding classification, NAFTA, FDA, quota and USDA issues. Headed a multinational taskforce for the selection of a global trade software package and negotiated the capital expenditure approval and purchase contract.

Business Services Support Team - Demand Manager

Confidential, Beloit, WI

Responsibilities:

• Responsible for the design, development and implementation of strategies and procedures across multiple strategic business units to improve execution and compliance in the fields of customer service, sales, logistics, importation and exportation.
• Documented, assessed and realigned processes of new acquisitions in support of ERP implementation and business model integration projects. Provided and support on internal computer systems and company polices/procedures to ongoing businesses. Led a combined IT/business user project team that successfully designed, programmed and rolled out a customer service/inside sales support system to meet management business objectives. Core team member of a multi-functional group rolling out a customer relationship management program customized to individual business units, yet standardized for divisional and group-wide customer management and reporting.

Import/Export Specialist

Confidential, Beloit, WI

Responsibilities:

• Standardized and processed daily export customer service transactions across 5 strategic business units. Wrote the Export Policy and Procedure Manual as well as the Export Work Instructions. Participated in the drafting of the Import Compliance Manual and assisted in the creation and population of an import tracking database used for import compliance auditing. Responsible for freight forwarder management and lane negotiations.

International Sales Manager

Confidential, Waukesha, WI

Responsibilities:

• Increased sales volume to international customers by 70% through targeted sales and relationship development. Expanded active customer base by 17% by way of advanced marketing and data mining techniques. Created regionally specific marketing tools and product lines, tracking their success. Participated in overall marketing function including consumer product selection, artistic design, catalog layout and direct marketing.

Customer Service Manager

Confidential, Lake Mills, WI

Responsibilities:

• Promoted to the management of a $69M P&L for spare parts sales, reporting directly to the NA President. Converted customer service department of 20 representatives in 2 states to a call center structure while maintaining direct supervisory responsibility for all international shipments. Improved customer satisfaction through on time and accurate shipping, increased turns through inventory optimization and increased profitability through competitive pricing policies.
• Prepared extensive monthly corporate reporting regarding sales, costs, budgets and departmental efficiency for upline distribution to global management. Supported and led interdepartmental Six Sigma projects, Kaizen events and other Lean initiatives.

Export Customer Service Supervisor

Confidential, Lake Mills, WI

Responsibilities:

• Hands on management of a full service, 4 representative international department that processed over $12M in export shipments. Fostered an international distribution channel and coordinated communication between a global network of representatives and end users to ensure customer satisfaction. Utilized Six Sigma skills and statistical analysis to suggest and implement cost reduction projects and analyze their results.
• Represented customer service department on internal teams for the improvement of company policies/procedures (ex. SAP implementation, ISO ). Established export procedures and policies and advised on creation of import procedures.