SUMMARY:

• Over 12 years’ experience as a Business System Analyst (Senior)/ supporting information systems at Confidential, Confidential (Pharmacy), Confidential Inc., Confidential, and Trinchero with a record of achieving goals within set timelines.
• Effectively proving solutions to cross functional groups including: Pharmacies, Marketing and Communications, Production Planning, Purchasing, Manufacturing, Change Management, and Order Management and direct experience working in business areas such as Pharmacy, Purchasing, and Sourcing ( Confidential ).
• Technical: Vignette Content Management System, SQL, SAP, Siebel, ePIMS, POS, and Web - based applications with strong analysis skills, critical thinking, and attention to detail.
• Use full SDLC (Software Development Lifecycle; gathering and analyzing requirements, designing specifications, developing test plans, conducting testing and managing user acceptance testing,, and post go-live support).
• Strong facilitator and presenter (member of Toastmasters); have facilitated small to large groups and trained users on new applications.
• Successfully manage projects as a project lead for complex and high risk projects on time.

TECHNICAL SKILLS:

Applications: Siebel Medical 8.1, SAP 3.1, 4.7, 5.0: MM (Material Management), PP (Production Planning), ePIMS (Enterprise Pharmacy Information Management System), POS (Point of Sales), Web-based Application, Web-based Content Management System, HP Quality Center (AQuaS), Mercury Quality Center (Load Runner), and SharePoint

DB: Oracle 9i

Languages: SQL, HTML, CSS, XML

Office Software: MS Office: Word, Excel, Project, Access, Visio; Lotus Notes

PROFESSIONAL EXPERIENCE:

Post Go Live Support/Trainer

Confidential, Pleasanton, CA

Responsibilities:

• Successfully trained and provided post-go-live support to ~ 50- 75 pharmacy users in pharmacies nationwide and provided optimization on workflows on ePIMS and POS system that improved user experience and reduced wait times.
• Effectively managed ePIMS and POS system issues, and managed interface issues from KPHC (EPIC), by troubleshooting and collaborating with IT support to ensure that the user and system incidents were reported and resolved in a timely manner.
• Creating SOP’s for new document retention process in pharmacies to ensure documents are in compliance.

Senior Business Systems Analyst

Confidential, San Ramon, CA

Responsibilities:

• Successfully managed Web Portal new requests and enhancements on Vignette for SEO (Search Engine Optimization), social media, and applications for Marketing user group using the SDLC methodology to increase the candidate supply and application rate.
• Create SQL queries for ad-hoc requests and improved a data model that provided better visibility to KPI (Key Performance Indicators) for staffing trends and improved user response time.

Business Analyst/Jr. Project Manager

Confidential, Emeryville, CA

Responsibilities:

• Facilitated the management of task and conducted testing for Siebel system upgrade used by Field operation.
• Created process map workflows to map out existing and new process flows for Siebel system upgrade for Field operations.
• Completed migration to retire physical application and database servers to VM (Virtual Machines) by conducting requirements analysis and managed tasks with Application Manager and System Owner; which significantly reduced server maintenance cost.
• Created curriculum, content, quizzes, and assignments for the ‘Enterprise Requirements Analysis’ class in preparation of the ‘Business Analysis ’ programs.

Business Systems Analyst

Confidential, St. Helena, CA

Responsibilities:

• Managed SAP MM, PP, and Access report for new reports, enhancements, and adhoc reports for Production Planning user group using the SDLC methodology to support top management decisions (modernizing the family business).

Business Systems Analyst

Confidential, Fremont, CA

Responsibilities:

• Led two data conversion projects working with SAP MM, PP, and QM modules involving cross functional teams that reduced operating costs by ~$500; achieved results aggressively in first three months at company.
• Managed new reports requests and enhancements using SAP data feeds for Order Management, Purchasing, Planning, Production user group using the SDLC methodology; improved visibility to key performance indicators for Server Assembly.
• Managed new web-based applications (Engineering Change Notice) and enhancements for Change Management user group using the SDLC methodology; enhanced better end-to-end ECN visibility and reduced processing time.
• Conducted webinar and created procedures for users for new ticket tracking system. Designed and managed the rollout of ticket tracking system to retire legacy system.
• Conducted needs analysis and classroom on SAP MM, for 15 people in the Purchasing group and 120 on the Web-based reports and applications cross functional teams. Developed end-user guides for 120 users; improved user acceptance, productivity, and reduced user errors.

Trainer (Associate Engineer)

Confidential, Columbia, MD

Responsibilities:

• Trained 120 international users, provided help desk support, developed end-user documentation, and conducted classroom for World Bank’s Global Time Recording System end-user for legacy applications; which improved user acceptance, productivity, and reduced user errors.

Global Sourcing Analyst/Buyer

Confidential, Schaumburg, IL

Responsibilities:

• Provided analysis to set up the Distribution center for managing the purchase of cellular ancillary equipment ($1 million) for Brazil market; included developing a business case; reduced vendor cost by ~ 30%.
• Managed MRP requirements, purchasing, inventory control, vendor relationships, and discrepancies with accounts payable. Negotiated with vendors for cost savings of approximately ~ $700k.
• Led audit for internal and external supplier control of quality system; analyzed requirements and gathered evidence that high quality products were delivered to customers; received “Outstanding” score.