SUMMARY

• 9 years of experience asBusiness analystin IT with emphasis in Confidential &Telecomdomain.Extensive experienceingathering Business requirements, understanding Business processes, identifying risks, and performing impact analyses.
• 4+ years of experience in corporate web portal using SharePoint 2010 and Microsoft Office SharePoint Server (MOSS).Created Document Libraries, Lists, Discussion Board, Announcement, Calendar etc. according to the Content Management governance.
• Developed SharePoint governance, Security Level and Maturity model for the entire Organization.
• Experience in creatingBRS, BRD, FRS,Use Case Specifications,Functionaland Non - functionalspecifications and Traceability matrix across the Project and deliverables.
• Expertise increatingfunctionalspecifications and data flow diagrams.
• Extensive experience in UML modelingand design, creating Use Cases, Sequence, Class and Activity diagrams using MS Visio.
• Participated in extensive JAR/JADsessions with the stakeholders and the project managers by conducting personal interviews, Questionnaire, Brainstorming to get a better understanding of client business processes.
• Expertise in all phases ofSDLC(Software Development Life Cycle), andMethodologieslikeRUP(Rational Unified Process),Waterfall and Agile/scrum.
• Extensive understanding of theAS-IS and TO-BEbusiness processes and experience in converting these requirements into technical specifications.
• Expertise inGAP analysis, Cost Benefit Analysis, ROI, Business Process Modeling (context, DFD, BPM, PFD), Entity Relationship (E-R) diagramas a precursor to workflow development and business process re-engineering.
• Expert knowledge of the preparation of Requirement Traceability Matrix using the Quality Center, Test Director or Microsoft Excel.
• FacilitatedUser Acceptance Testing(UAT) with the stakeholders and the business users as well as trained users to use the system configured.
• Expert with Excel - including Vlookup, Sum Product, and Data Base functions, Subtotals, Pivot Tables and Macros.

TECHNICAL SKILLS

Operating Systems: Windows 2000/XP/Vista/7

Methodologies: Rational Unified Process (RUP), Waterfall, Agile/Scrum

Business Tools: Rational Requisite Pro & Rational Requisite Composer, UML, MS Visio, Sybase power designer tool

Software Packages: MS Office Suites, MS Project, MS SharePoint 2007/2010, MS Visual Studio, Adobe Photoshop, Rally

Testing Tools: Rational Clear Quest, Mercury Test Director, Quality Centre, QTP, Load Runner

Database: Oracle, SQL Server 2005/2008/2000 , MY SQL

PROFESSIONAL EXPERIENCE

Confidential, NY

Sr. Business System Analyst

Responsibilities:

• Experience from Front to back office, worked with fund managers, financial advisors and technical team members..
• Responsible for Tuning and Optimization for the AML and Project management department.
• Analyzed and studied Credit Card process and regulations to be complied for card services in detail.
• Worked on integrating the credit card processing system with the new strategic exposure calculation engine to generate credit risk metrics.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams, Object-oriented Design (OOD) using Rational Rose according to the UML methodology.
• Played major role in writing lower level and upper level Use case.
• Review, maintain, update and disseminateAML / CompliancePolicies &Procedures.
• Implemented Actimize Anti-Money Laundering (AML) system to monitor suspicious transactions and enhance regulatory compliance
• Create and maintain data model/architecture standards, including master data management (MDM).s
• Responsible for the valuation and development of credit card products.
• Wrote SQL statements to extract data from the Tables.
• Required the creation of many export files and import files.Became very comfortable using Excel’s “VLOOKUP” function
• Actively participate in system test as thedatagovernanceSME for multiple implementations.
• Develop, coordinate and oversee BSA RiskComplianceand related initiatives to meet regulatory guidelines and related Board and operational policies & procedures.
• Mortgage Pre-payment risk, Risk Analytics for MBS, Loan Servicing, Loan Origination, MBS, CMBS, and Secondary Mortgage Market
• Defined web service interfaces using WSDL and XML schemas.
• Worked deeply into laws and regulations related to BSA /AML, OFAC, and FCPA and the ability to apply this knowledge in gathering and reviewing the documentation requests.
• Administer training to external end-users on DataGovernanceprocedures and masterdata functionality.
• Maintained awareness of regulatory changes in the BSA/AMLarena which may affect assigned businesslines and ensure appropriate communication and development of appropriate policy/procedure(s) changes to remain incompliance.
• Entity Master support for Data Governance, Regulatory Compliance for Client Data, Dodd-Frank.
• Oversee the management of thedatagovernanceKPIs and quarterly reporting.
• In-depth interaction with Primary markets, Secondary markets and mortgage backed securities and asset backed securities for requirement gathering.
• Analyzed business needs, created and developed new centralized back office system for specific area including mortgage and commercial lending system.
• Made the changes the Policy Administration system to report to FRAUD AML system whenever any fraud is encountered.
• Aimed at significantly improving the efficiency and effectiveness of the firm’s global credit risk, interpretation, definition and implementation of Basel II requirements, and amplifying exposure management activities
• Captured requirements based on Basel II internal ratings based approach (IRB). Allowing certain extent on estimation of credit risk.
• Meeting Regulatory Demand under Basel III NPR rules, spanning all Basel frameworks
• Good Understanding of SWIFT (Society for Worldwide Interbank Financial Telecommunications), STP (Straight through Processing) B2B, B2C, Merchants, Partners, EDI (Electronic Data interface) Compliance and Basel Principles
• Worked with the SME, Tech Lead and 3rd party vendors in gathering requirements and data transaction information related to Capital Markets - Online Brokerage, IVR trading, Conventional Brokerage, Orders, Trades Executed and SPS Orders for reinvestment agreement to write global specs.
• Addressed all aspects of credit card business.
• Assisted project team in preparing Functional Specification Document (FSD), developed non-functional requirements, and documented Business Requirements Document (BRD) using Rational Requisite composer.
• Prepared detailed design documents to translate business process effectively for developers and product managers using MS Visio.
• Collaborated with the QA team to ensure adequate testing of software both before and after completion, maintained quality procedures, and ensured that appropriate documentation is in place.

Environment: Windows, Oracle, SQL, MS Visio, MS Access, MS Project, AML (Anti Money Laundering), Basel II, Dodd Frank, MS SharePoint, UML, Requisite pro, Rational ClearQuest, Windows XP, Oracle/SQL Server 2000, SQL, MS office, Rational Rose, Agile/Scrum, Rational Requisite Pro, OOAD, .Net, Test Director, Clear Case, Rational Suite, Microsoft Excel (VLOOKUP,HLOOKUP, PIVOT TABLES, et cetera).

Confidential, Los Angeles, CA

Business Analyst /Systems Analyst

Responsibilities:

• Involved in the analysis of the existing credit card processing system, mapping phase according to functionality and data conversion procedure.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Followed solely RUP methodologies during the course of the project.
• Accumulated system requirements from various departments through surveys and interviews.
• Involved in prioritizing the defects and writing business requirements to resolve them.
• Worked with BPM, IT and Data Managers to come up with Business and Technical Process flows
• Lead Analyst who delivered a store-facing CRM application with a front end UI built on Microsoft Dynamics CRM, .Net, cloud email and interfaces that call web services.
• Prepared Business Context Diagram, Use Case diagrams and corresponding Activity Diagrams using Rational Rose to depict the workflows to be incorporated into the development of Pega Business Process Management (BPM) tool
• Migrated Data from MS Excel to SQL Server Reporting Service Using DTS and SQL loader utilities.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Used Business Modeling Tools like Sybase powerdesigner for designing the data model and communicating with functional team to get the business requirements and technical teams to implement the database.
• Worked in Extract, Transform and Load (ETL) environment involving Informatica and Business Intelligence tools like Cognos and Business Objects.
• Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Experienced working with various SDLC methodologies including CMMI, CMMI-DEV, Scrum (as Product Owner), Unified Process, Agile Spiral and classic waterfall.
• Familiar with workflow applications and BPM such as ishare and sharepoint, defined workflow of the new application using use cases, experience of working on several projects at the same time and making the best use of project management.
• Created the SQL scripts for demonstrating the prototypes and for verifying the result sets.
• Working with development in transformations requirements for ETL of data from multiple sources to auto data warehouse (ADW).
• Worked deeply into Customer Relationship Management by applying Microsoft Dynamics CRM Software.
• Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.
• Participated and organized daily Scrum and kept track of Sprint backlog and burndown charts
• Use Cases and other Process Flow Models were designed using Visio and Rational Rose.
• Involved in jobs and analyzing scope of application, defining relationship within & between groups of data, Star Schema etc.
• Generate and analyze report using Cognos and analyze data using Informatica Data Explorer (IDE).
• Reviewing and approving mapping documents for moving data from Source to target tables.
• Writing meeting minutes, organizing scrum daily meetings with the team, sending project/change progress report to business and documenting new functionalities/enhancements of the system.
• Improved programmability, enhanced Web Services, unified event model, plug-ins to replace callouts throught MS Dynamics CRM.
• Followed the UML based methods using Rational Software Modeler/MS Visio to create: Use Cases, Activity Diagrams / State Chart Diagrams, Sequence Diagrams, and Collaboration Diagrams.
• Assisted in the development, design and implementation of new relational or multi-dimensional databases, including the analysis of user needs.
• Created and managed project templates, use case project templates, requirement types and traceability relationships in Requisite Pro.
• Developed Systems Specifications document to define the impact of the new requirements on the existing system.

Environment: Internet Explorer and Netscape, SQL, Informatica, Web Logic, UNIX, Agile, Rational Req. pro, clear case, Rational Rose, Clear Quest, UML, Ms Visio, Ms Project, MS Office.

Confidential, Richardson, TX

Business System Analyst

Responsibilities:

• Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
• Effectively implementation of the System Development Life Cycle SDLC.
• Conducted Joint Application Development (JAD) process with Stakeholders to analyze deliverables and system constraints.
• Planned and documented procedures for data processing and prepared data flow diagrams for the application
• Actively analyzed current business processes (Claims, Recipient eligibility and enrollment etc.) and worked with management to improve and implement enterprise solutions to ensure compliance.
• Clarified client requirements, business needs and project objectives, via feedback sessions and client meetings, in collaboration with all stakeholders.
• Served as a liaison between various business units and information technology groups. Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation.
• Prepared detailed Business Requirement Document (BRD) and transformed them into the System Requirements Specification (SRS) documents.
• Captured requirements for TDS billing enhancements and performed source to target data mapping for TDS billing ODS
• Gathered requirements around the Amdocs Integration
• Responsible for the implementation of two critical call center vendor applications: Connextions and NICE.
• Duties included identifying and documenting business/system requirements, managing vendor deliverables and timelines, managing internal timelines across multiple functional areas, reporting status to PMO and Executive Steering Committee, creating call center policies and procedures, and developing training materials for call center agents.
• Functioning also as a Voice Response Unit analyst by supporting the Genesys Call Centerapplication.
• Continued call Center reporting enhancements with CTI integration from CCE to Microsoft Dynamics CRM for screen pop and to insert calling/called party information into customer record.
• Directed/Instructed/Maintained all call Center activities via consolidated reports from technical and managerial staff.
• Continued call Center reporting enhancements with CTI integration from CCE to Microsoft Dynamics CRM for screen pop and to insert calling/called party information into customer record.
• Design end-to-end BSS and/or OSS enterprise architecture solutions, including integration with legacy/third party systems.
• Advanced call routing and case management for each required customer need.
• Co-ordinate the workflow among team members and managed project deliverables like Business Requirement Document BRD, Functional Specification Document FSD and progress through regular meeting with internal stakeholders.
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Prepared Business Requirement Documents (BRD’s) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Implemented custom data collection systems. Systems allowed to move all online and IVR data collection in-house.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Project.
• Authored test plans, test cases for various test scenarios and helped testing team to better understand the test scripts.

Environment: Agile, Rational Suite, XML, Windows, HL7 v2.X,Crystal Reports, Oracle, UML, MS Project, MS Office, MS Visio

Confidential, Texas NA

Business Analyst

Responsibilities:

• Successful development and implementation of CRM Project - Prospects and Lead Generations which allowed associations to create, record, track and covert prospects into leads using Agile development methodology
• Successful assistance with the creation, recording and defining of display terms into Data Management system
• Successfully created Business Cases
• Successfully created Business Process Standardization Manual
• Currently mapping a major collections “as is” process to identify gaps between standard operating procedure and then assist in the project to align the process across loan portfolios.
• Create and maintain templates for consistent documents for project audits
• Successfully mapped the “On-boarding” process which showed several areas for improvement potentially savings of hundred of thousand dollars