SUMMARY:

• Consistently selected to develop SOPs, dashboards, portfolio reporting, performance metrics, and departmental standards. Effectively controlled $200M annual budget and up to 50 projects across 5 portfolios.
• Created and submitted in - depth Project Management program to PMI for successful CEU approval. Ensured all 72 Project Managers completed and received CEU credit.
• Accountability: Set clear expectations/goals for project teams and ensure compliance with milestones, deadlines, and budget.
• Proactively identify and resolve operational deficiencies/gaps and develop corrective action plans to increase performance, productivity, and efficiency.
• Global Project Management
• Budget Administration
• Staff & Development
• Quality Assurance
• Data/ System Integration
• Risk Mitigation
• Process Improvements
• Financial Reporting
• Administrative Services
• Project Discovery & Planning
• Internal/External Accountability
• Audit Readiness
• Cross-Functional Projects
• Performance Metrics
• Governance

TECHNICAL SKILLS:

Technology and Tools: Masters of Business Administration / Master of Science, Project Management Bachelor of Business Management / Associate Degree, Network Administration Computer Proficiency: MS SharePoint, Office Suite, Outlook, Lotus Notes, SAP, Oracle Financials, Documentum, SDLC, Agile, Waterfall, LPMT, and SQL

PROFESSIONAL EXPERIENCE:

Confidential, Tampa, FL

FRI Finance and Risk Governance PMO Program / Project Senior Analyst

Responsibilities:

• Manage 26 key initiatives/portfolios, encompassing 6 programs and up to 32 internal business projects. Prepare and deliver program status reviews, identify and escalate gaps/risks, establish performance metrics and reporting standards, support audit readiness, and ensure consistency of deliverables and artifacts across all portfolios. Partner with global Project Management Office PMO, Program/Project Quality Assurance PQA, and Citi Program Council to drive execution of requirements for process compliance. Conduct weekly meetings with Project Managers to review project status and approve closing of projects, as needed.
• Initially hired to manage Finance and Risk project; promoted within first week to develop and launch new business PMO department and all SOPs.
• Create and maintain dashboards, portfolio reporting, SOPs, and performance metrics; track compliance with all application tools used.
• Developed and implemented a new trigger/gate system for the timely and accurate upload of artifacts to enhance PQA process. Decreased PQA backlog from 116 projects to 10 within 3 weeks.
• Meet weekly with Council Board to present and secure approval for ongoing SOP development and department initiatives.

Confidential, Tampa, FL

Senior Project Analyst

Responsibilities:

• Managed A/R, A/P, billing, reporting, and contract compliance for up to 16 major projects concurrently, all ranging from 1 - 3 years in duration and $20M+ in scope. Conducted in-depth review and prepared/submitted audit packages to legal team for contract negotiations. Generated and analyzed financial/operational reports and facilitated monthly project reviews. Performed Estimation to Complete reports, calculated earned value, analyzed cost, measured performance vs. plan, oversaw resource management, and negotiated vendor contracts. Set up and maintained Earned Value Management EVM updates and provided project performance assessment for contracts over $1M.
• KERRON R. REID, MBA, MPMPage 2 Eliminated 4-month A/R & A/P backlog (within first 2 months).
• Decreased contract processing time from 2-3 months to 1 month; implemented in-depth contract review procedures to identify and resolve potential issues.
• Reduced A/R Days Outstanding from through process improvement initiatives.
• Introduced and led leadership classes; secured budget approval for Toastmasters participation.

Confidential, Tampa, FL/New York, NY

IT Project Manager, Senior Associate

Responsibilities:

• Managed forecasts and budgets of up to 50 projects across 5 report portfolios (Assurance, Audit, Tax, Partner Affairs, and IT); multi - year projects ranged in scope from $1.5M to $15M+. Controlled $200M+ budget; oversaw 47 global Project Managers. Accountable for data analysis, metrics/reporting, cost/budget, contract sourcing, purchase orders, invoicing, contract compliance, and vendor/resource management. Reviewed contracts and created SOW for contractors and external agencies; identified resources needed and coordinated with Procurement for special projects.
• Selected to lead global PMO departmental launch and create/implement road map and all SOPs; successfully completed within 6 month deadline.

Confidential

US IT PMO Project Coordinator

Responsibilities:

• Partnered with PMs and stakeholders to gather requirements, identify resources, create SOW, and manage project schedules, budgets, costs, and vendors. Led multiple IT projects across all phases of development, ranging from 2 - 3 years in duration, and from $5M-$30M in scope. Controlled $150M budget; oversaw 72 Project Managers. Directed and adjusted project schedules to align revenue with strategic objectives.
• Created and delivered standardized for all areas of Project Management, to include Planning, Communication, Risk Management, and Scheduling. Submitted program to PMI; received status for CEU credit and ensured all 72 PMs completed
• Integrated data from 3 systems and created template for monthly budget/financial report; improved accuracy and reduced reconciliation time (2007).

Confidential

Asset Management Associate

Responsibilities:

• Supported life cycle management of IT assets, to include repair, upgrade, and/or maintenance of 37K laptops companywide. Served as SME, analyzed trends and data, and created quantitative reports to create best practices throughout firm. Extensive interaction with IBM, HP, and Dell.
• Received Chairman s . Documented processes, devised SOP, and created requisition Life Cycle database for Asset Management Contract and Transaction Team to monitor performance of products and vendors. Utilized by more than 1,100 IT staff; reduced time to complete entire process (2005).
• Identified and maintained vendor relationships, created ad hoc reports and statistical analysis for management to facilitate vendor bidding/selection process.

Confidential, New York, NY/Tampa, FL

Accounts Receivable Lead

Responsibilities:

• Processed monthly A/R reconciliation, prepared/uploaded journal entries, generated monthly ad hoc reports for management, and assisted in month - end and end-of-year closing.
• Transferred to Tampa to facilitate A/R system integration following merger with Coopers & Lybrand. Assisted with the custom development of system and transfer of all data
• A/R System Selection Committee, member. Researched, vetted, and selected vendor for new A/R system.
• Researched and resolved unidentified receipts in suspense account. Streamlined processes and reduced unapplied receipts 85%, from $10M to less than $800K.
• Created departmental SOPs and trained new employees.

Confidential, Norwalk, CT

A/R Supervisor

Responsibilities:

• Trained, supervised, and scheduled 15 staff. Assisted in balancing and closing AR/GL monthly. Formulated weekly aging reports for overdue accounts; billed, collected, and posted payments. Conducted needs analysis; partnered with SMEs to develop and deliver programs.
• Multiple Recognition s for exceptional performance.
• Developed procedures to decrease delinquent accounts and retain 90% of new customers.
• Implemented new AR system and developed manuals for Receivable Department.

Confidential, Brooklyn, NY

Site Manager

Responsibilities:

• Managed AR/AP operations; supervised 12 staff. Completed medical records, HIPAA, and medical release requests. Performed strategic analysis, determined scope, and ensured completion of all projects. Processed Medicaid/Medicare and healthcare provider claims.
• Developed and implemented workflow processes and procedures to improve productivity.
• Participated in new hire interview/selection.