PROFESSIONAL EXPERIENCE:

Confidential, Catonsville, Maryland

Workforce Development Adjunct Faculty

Responsibilities:

• Delivery of instructor led of Financial Literacy courses for transitioning new workforce participants
• Curriculum development of additional courses specific to learner’s needs
• Job search and job readiness workshop

Confidential, New York, New York

ELearning Contractor

Responsibilities:

• Project manager and performance analyst for the Payment Information Portal (PIP) enhancement build
• Assessment of needs via ADDIE implementation to establish appropriate instructional modality
• Conduct knowledge transfer sessions for staff
• Determine learning outcomes
• Design storyboards and write narrative

Confidential, Timonium, Maryland

Consultant Contractor

Responsibilities:

• Created SCORM - validated course modules using Adobe CS, Captivate and Articulate for SumTotal Learning Management System.
• Provided daily report dashboards to Compliance for American Banking Association's mandated yearly review.
• Provided employee and contractor accounts for LMS access.
• Developed internal branding framework for employees via CMS marketing collateral on eBay's Product Central webpage
• Created charter bank changes and documentation for internal users and Bill Me Later partners and edited per General Counsel and Compliance departments
• Performed weekly project tracking with SharePoint and Visio platforms.

Confidential, Baltimore, Maryland

Administrative Manager

Responsibilities:

• Directed financial and human resource management for The Welch Center and The JHU ProHealth clinical study facility.
• Event planning and management of weekly Grand Rounds, promotion ceremonies, holiday parties and retirements. Responsible for site visits, travel, ground transportation and hotel accommodations for visiting faculty and guest speakers, menu planning, gift selection and purchasing. Headed committees charged with faculty interviews.
• Maintained HIIPA and IRB compliance for all clinical activities.
• Established communication and marketing protocols for clinical trial participants
• Performed contract negotiations, cost reductions and restructuring of leases of office rentals.
• Designed and managed sponsored and grant budgets, provided final approval of expenses and allocation of costs to grants and cost centers via SAP.
• First point of contact in vetting of support personnel and student interns.
• Executed the extensive restructuring of the admission process from rolling to twiceyearly resulting in full-time faculty regaining 40% of time in order to focus on researchand publishing activities.
• Designed and launched multi-channel marketing campaign for student recruitment,practicum placements and The Summer Seminar Program.
• Event planning for open houses, graduations, national exams, faculty interviews. Site visits and selection. Designed menus to accommodate special diets. Arranged travel and hotel blocks. Designed audio/visual schematics and created content for presentations.
• Scheduled and proctored graduate exit exams and quarterly LCPC national exams
• Presented oral and written seminars to prospective students via open houses.
• Provided personalized advising to current and prospective students
• Monitored student progress, notified at-risk students and set up one-on-one meetings for corrective action with full time faculty.
• Developed new courses using market research methodology with clinical practitionersto advance mental health treatment modalities and promote non-credit professionaldevelopment for counselors to maintain licensure requirements. Courses exceededprojected enrollments, resulting in wait listing and a 20% increase over projected department revenue.
• Created and managed $2 million department budget based on forecasted enrollmentsusing SAP and EXCEL.
• Wrote departmental public relations press releases, advertisements and brochures.
• Created The Play Therapy Summer Intensive Program.
• Piloted Paywire payment system for courses to expeditecontinuing students seeking CEUs/CMEs.
• Managed the departmental workflow of two program coordinators including: projectmanagement, course scheduling and catalog revisions.
• Maintained FERPA compliance policies
• Created content management for department and SOE web page using Site Executive
• Reviewed and approved syllabi course learning outcomes.
• Delivered to coordinators and interns on MS Office Suite, ISIS course content system and SAP.
• Designed surveys for alumni tracking and current student feedback with SurveyMonkey.
• Designed and developed ISIS reports to facilitate enrollment and admission decisions.
• Executed monthly review and audit of SAP BW reports to monitor expenses andmaintained correct allocation to cost centers.
• Managed MSDE grant financial status reports.
• Maintained faculty evaluation database
• Archived paper documentation to SharePoint and J-Share proprietary databases
• Coordinated data collection and archiving for NCATE and CACREP audits
• Collaborated weekly with SOE Chair
• Collaborated with two experiential directors to maintain state compliance with

Confidential, Frederick, Maryland

Coordinator, Office of Distance Learning

Responsibilities:

• Served as primary point of contact and provided extensive customer support to adiverse population of full-time and adjunct faculty, administrators and students.
• Coordinated and maintained 3 academic schedules per year for print and onlinedistribution.
• Collaborated with department chairs, program managers and coordinators, full-time andadjunct faculty to facilitate course development and transition from Maryland Public Television College of the Air to Blackboard-based modules.
• Developed and created queries for departmental research and analysis of course andstudent data within PeopleSoft system.
• Set up student access and maintained course information on Blackboard platform.
• Established and fostered relationships with external clients and/or agencies includingstudents, book publishing representatives, local school systems, community colleges, partnership organizations, vendors, and accrediting agencies.

Confidential, Frederick, Maryland

Assistant Editor

Responsibilities:

• Wrote press releases and researched news items pertaining to the payment and credit card industries prior to during and after the Credit Card Act implementation.
• Researched content from major financial publications and government websites
• Edited and summarized feature articles
• Wrote newsletters and updated website content.
• Provided direct communication with media and public relation contacts.
• Tracked and reported global trends in new payment technologies.
• Reviewed and updated Card Questions feature for consumer inquiries regarding credit cards and credit reports.
• Developed partnerships and collaborative efforts with financial institutions and publications and maintained the CRM with industry tracking database research and updates.