SUMMARY:

• Project Manager with nine years experience in a wide range of technical projects seeking to use strong cross - group collaboration, analysis, project planning, and team management skills to drive successful outcomes.
• Consumer Products & Services; BI Processing, Analysis & Reporting Platforms; IT Systems & Services
• Full SDLC Life-cycle Management, from Charter to Closure
• Agile and Waterfall Methodologies
• Product Backlog / Roadmap Planning
• Release / Sprint Planning
• Requirements Gathering, Functional Specification, and General Project Documentation
• Project Management Body of Knowledge and Confidential Solutions Framework Standards
• Agile Coaching
• MS Project, MS Team Foundation Server (TFS), MS Product Studio, Mingle, JIRA, Rally

PROFESSIONAL EXPERIENCE:

Confidential, Redmond, WA

Program Manager

Responsibilities:

• Worked with business owners to develop goals for a PoC platform to track customer movement patterns throughout stores and translated those goals into the functional requirements for the engineering team to develop from; work was managed using the Kanban methodology
• Drove platform engineering contribution to the Sydney Flagship store launch, including BOM localization, software licensing and import export compliance, network designs, PoS device selection, etc.; work was managed using the Scrum methodology

Confidential, Seattle, WA

Technical Program Manager

Responsibilities:

• Worked with Product Management to define the scope of a Seller to Seller program and define the technical specifications with the development team
• Analyzed taxonomy and data triggers as inputs to machine learning models for the Predictive Help program
• Drove the enablement of Weblabs (A/B testing platform) on Seller Help pages; work was managed using the Scrum methodology

Confidential, Redmond, WA

Program Manager

Responsibilities:

• Led the delivery of a Title Telemetry service for the Xbox One launch that provided game telemetry for 18 titles available on launch day
• Led the delivery of a prototype metric visualization tool for MS Studios seniormanagement
• Coached the technical and business analyst teams in the Scrum methodology and established a structured Scrum environment

Confidential, Seattle, WA

Technical Program Manager

Responsibilities:

• Managed the over-the-air (OTA) releases of system and application updates for the Kindle Fire
• Stabilized and simplified the OTA process by setting standard, weekly cycle
• Created documentation and procedures for application and system teams
• Drove the release of Tablet 2.4 - a point release of the Kindle Fire operating system

Confidential, Seattle, WA

Project Manager

Responsibilities:

• Served as Project Manager / Scrum Master / Agile Coach for web team that supported eighty-five internal and external web sites & systems and BI team that supported data warehouse and reporting systems
• Stabilized current processes & work streams and helped identify best practices
• Documented processes, work streams, and best practices and sought buy-in and approval from organization

Confidential, Bellevue, WA

Technical Product Manager

Responsibilities:

• Led onshore and offshore development and test teams using the Scrum lifecycle
• Translated business goals into functional requirements
• Delivered the new Confidential Rewards statement page
• Delivered the MasterCard Rewards enrollment page
• Performed the feasibility analysis for moving the Confidential Cruise site from a 3rd party to the Confidential platform

Confidential, Bellevue, WA

Project Manager

Responsibilities:

• Led development, test, and operations teams to deliver the Xbox LIVE Rewards platform using the Scrum lifecycle
• Translated business goals into functional requirements and developed 12-month roadmap
• Wrote platform documentation including the data dictionary
• Delivered continuous feature and business-logic updates post-launch
• Oversaw the ongoing operations of the Xbox LIVE Rewards processing platform
• Drove 80% reduction in Tier 3 customer service escalations
• Reduced monthly re-statement and deposit processing time by 30%
• Led development and test teams using both Scrum and Waterfall lifecycles
• Translated business goals into functional requirements
• Delivered the Large Account Targeting prototype application
• Delivered the Return on Marketing Investment application
• Provided feature definition and assisted in the delivery of the Global Data Warehouse

Confidential, Seattle, WA

Program Manager

Responsibilities:

• Managed on-boarding of new Product services
• Coordinated and scheduled Product group requests with Operations group
• Supported Product groups in all three global regions and deployments to all five global datacenters
• Led onshore and offshore development and test teams using both Scrum and Waterfall lifecycles
• Translated business goals into functional requirements and developed 6-month roadmap
• Delivered two partner collaboration projects (Autotrader and Telemundo)
• Performed two platform upgrade migrations
• Delivered several feature enhancements (e.g. MSN home page Summer Olympics module)
• Led onshore and offshore development and test teams using a Waterfall lifecycle
• Delivered the IntelliType / IntelliPoint for Mac v6.22 release
• Delivered the LifeCam v1.4 release

Confidential, Bellevue, WA

Consultant

Responsibilities:

• Led development and test teams using a hybrid “Iterative Waterfall” lifecycle
• Translated business goals into functional requirements and technical design documents
• Delivered three data management and reporting applications
• Designed and developed an extensible application framework for creating data management applications
• Designed and developed several Windows-based applications for clients (e.g. CRM add-ons, software installers)
• Designed and developed features for a content management system that drove Confidential .com

Confidential, Redmond, WA

Lead Application Developer (contract position)

Responsibilities:

• Led development and test teams
• Designed and developed an add-on business & workflow process to the enterprise Siebel installation

Confidential, Issaquah, WA

Application Developer

Responsibilities:

• Developed six web-based applications including an employee stock option management application, a manager feedback application, and a product release tool

Confidential, Redmond, WA

Web Developer

Responsibilities:

• Developed the UI for the Bill of Materials (BOM) management tool

Confidential, Seattle, WA

Application Developer

Responsibilities:

• Developed web-based applications and Confidential Office-based applications for small-to-medium businesses