SUMMARY:

• Automotive industry professional with over 20 years of experience in sales & product, facilitation, financial management, marketing, new product launch, media and public relations focused on increasing sales productivity, dealership profitability and brand growth with integrity.
• Responsible for Confidential 's National "Retail Performance Alliance" s program for all retail Parts/Service personnel in over 600 dealerships.
• Network Anchor for Confidential Network, a National Interactive distance learning sales & product program
• Liaison for Vendor Partner Coaching sessions via designing instructor new product and customer experience new - hire modules

PROFESSIONAL EXPERIENCE:

Confidential, Columbia, SC

Contract Corporate Trainer

Responsibilities:

• Analyze, design, develop, implement and evaluate courses; Determine best delivery methods such as classroom, internet-based, and in-dealership store sessions.
• Formulate teaching outline and determine instructional methods appropriate for intended audience.
• Develop and coordinate schedule based on needs of staff and company.
• Provide general assistance as needed.
• Coach essential retail store management team on various sales and CSI best practice techniques.
• Test staff product knowledge of current and new products.
• Train and develop retail staff on all aspects of the JTs Automotive business.
• Review monthly reports to determine staff deficiencies.
• Work with and maintain effective communications with corporate support staff.

Confidential

Lead Elite Sales Instructor

Responsibilities:

• Responsible for the Northeast Region’s sales including supervising a team of 5 contractor trainers.
• Created innovative, engaging new product communications and sales and conducted Instructor Lead sessions for all northeast sales consultants.
• Represented the Confidential brand at all media and new product events including: the VW Passat world debut and product launch and the new VW plant opening
• Conducted a seminar on VW’s history with Diesel automotive technology to the Virginia State Senate Energy committee and served as Subject Matter Expert for new product sessions
• Conducted all live sales and coordinated the entire development process.
• Designed all materials and documents and coordinated annual retailer business plans
• Responsible for all Dealership Sales operations for 60 VW retailers located in the Mid-Atlantic Region.
• Conducted quarterly sales manager meetings.

Confidential

National after Sales Recognition Manager

Responsibilities:

• Responsible for Confidential 's National "Retail Performance Alliance" s program for all retail Parts/Service personnel in over 600 dealerships including the annual s budget
• Administered the goals and objectives for the "Retail Performance Alliance" program.
• Reviewed monthly budget proposals with executive management

Confidential

Interactive Network Anchor

Responsibilities:

• Responsible for all product communications and retail personnel to over 300 Confidential retailers in the
• United States and Canada via the live VENSTAR television network as Network Anchor.
• Conducted 5 hours of live interactive television programming each week.
• Provided effective, fast, engaging and uniform product sales and corporate communications
• Served as Host during Confidential ’s (VCNA/VCC) worldwide employee broadcast meetings via live quarterly broadcast
• Designed and presented materials and coordinated weekly vendor program meetings.

Confidential

District After-Sales Manager (Parts/Service Mgr.)

Responsibilities:

• Responsible for Parts & Service operations in District of 15 area Confidential Dealerships
• Exceeded district accessory sales objective by 11%, and reduced warranty standard budget by 5% each fiscal year
• Reviewed dealership warranty claims, administered district's monthly customer 'goodwill' budget, and implemented district customer relations business plans.
• Delivered product knowledge and skills-based to retail sales managers and sales consultants
• Conducted Confidential 's product launches for 1999 and 2000 new product debuts in Sweden
• Implemented retailer's monthly sales CSI objectives from all sales consultants
• Reviewed monthly and national financial statements of 30 Confidential retailers
• Completed weekly retailer 'Return on Investment' reviews
• Administered Confidential 's retailer business plan objective meetings
• Managed and resolved Confidential customer relations issues for the Central Region's 47 retailers
• Coordinated asset disposal of VCNA's management and field personnel's test vehicles
• Responsible for creating monthly district CSI reports for the Central Region

Confidential

Retail Sales Trainer

Responsibilities:

• Served as dealer trainer liaison with automotive companies including: Confidential, Confidential, Confidential, Confidential, Confidential, Confidential, Confidential, Confidential and Confidential
• Responsible for all sales consultant for 11 new car franchises located

Confidential

Regional Manufacturer Representative

Responsibilities:

• Responsible for Confidential 's product for western New Jersey and upstate
• Implemented monthly Sales Satisfaction Index/Customer Satisfaction Index, SSI/CSI, objectives
• Trained new sales consultants on VW's "Consultative Selling Techniques"

Confidential

National Account Executive

Responsibilities:

• Provided national media relations for clients including: Confidential, Confidential, and Confidential, Inc.
• Administered monthly media follow up campaigns
• Coordinated nationwide speakers’ bureau for the United States Council for Confidential, Inc.