Retail/Omnichannel Transformation Consultant, Business Analyst Resume

SUMMARY:

Hybrid Retail / Wholesale / Omnichannel Business Systems & Process Analyst / Consultant / Project Manager / Operations / Sales pro with 35 years’ experience providing expertise to clients, system providers and integrators.
Ability to fulfill multiple roles - from business analysis, consulting, innovation, presentations, solution design and architecture, project management, implementation, and technical documentation - to managing client and vendor accounts, business and channel development, sales, closing deals, etc.
Over 100 projects with public and private-sector retail, wholesale, manufacturing and service companies, healthcare organizations, hospitals, medical centers and offices, medical supply, government agencies, schools, sports teams & venues, resorts, tourist attractions, museums etc., many with hundreds to thousands of locations and users across the US, Caribbean Basin, Europe and Asia
Worked on projects involving many industry-standard and some legacy and custom ERP, Retail, Ecommerce, OMS, CMS, Integration platforms, Omnichannel hubs, Card Payment interfaces and gateways etc. including: Microsoft AX, GP, NAV, AX, Sage, Oracle/MICROS Opera, Simphony, X-Store, MOM, RMS, QuickBooks, Magento, Amazon, Shift4, Cayan etc.
Worked on processes including Procure-to-Pay (P2P), Order-to-Cash (OTC/O2C), Checkout-to-Settle, Settle-to-Pay, Analytics, OTB, Forecasting, Planning, Sourcing, Manufacturing, Purchasing, Warehousing, Distribution, Allocation, Replenishment, Merchandising, Inventory Control, Loss Prevention, Operations, Sales, Customer Service, Order Management (physical and virtual products), Fulfillment, Returns etc.
Accustomed to joining a company and being or quickly becoming the SME for my area, creating innovative and cost-effective solutions with the resources at hand - nicknamed “MacGyver” by colleagues for this ability

PROFESSIONAL EXPERIENCE:

Confidential

Retail/Omnichannel Transformation Consultant, Business Analyst

Responsibilities:

Business systems analysis, business roles & processes analysis, requirements gathering, Gap analysis, system and vendor selection, vendor management, project management, implementation, upgrades, regression and non-regression testing, configuration, localization and customization, integration, compliance,, hands-on operations, staff search & augmentation, business process outsourcing, sales & business development

Confidential, San Antonio, TX

Business Analyst/System Engineer

Responsibilities:

Led the Store Management and IT team interviews, documented, analyzed, distilled and synthesized conclusions
Created User Stories and Use Cases, Minimum and Most Viable Concept docs
Led and documented solution research, selected the equipment, gathered cost and technical info, searched and vetted providers, ensured availability, calculated and created the cost/benefit (initial and ongoing) analysis worksheet, worked with the Programmer BA on the process flow, wireframes and PowerPoint presentations

Confidential

Sales Executive

Responsibilities:

Sales, account management, business development, business operations analysis, requirements gathering

Confidential

Business Systems Analyst

Responsibilities:

Ecommerce/Multichannel/Omnichannel solutions, CMS, OMS platforms and integrations including: Magento, RDI, 24Seven, UniteU, bLoyal, nChannel, Amazon, eBay, CPOnline, NCROnline, custom sites
ERP systems, other POS and PMS systems and integrations including: GP, AX, NAV, Sage 50/100, MAS90/100/200/500, ACCPAC, Oracle/MICROS EBS, Opera, Simphony, X-Store, QuickBooks, etc.

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