SUMMARY:

• 18 years experience in Technology Program Management with expertise in Services Management, Product Development and Innovation. Helped clients to diversify products and operations and professionally manage Economic, Legal and Regulatory challenges.
• Developed and implemented targeted and actionable change management strategies and plans thru effective communication plans and stakeholder engagements to achieve successful and sustainable project outcomes.
• Identified the impact of organizational culture on change initiatives, designed approach and plans to employ and align appropriate initiatives to monitor of performance outcomes.
• Assessed organizational readiness, risks and potential impacts associated with change initiatives, identified key risks, resistance, performance gaps and developed improvement strategies.
• Re - structured client’s Organizational structure, Business processes, Internal controls and Performance Management to align with Strategic business objectives.
• Provided expertise in program/project management to drive the implementation of the strategies and tools to facilitate the Clients business and Policy initiatives.
• Managed to draw insights from complex financial data, quantitative analysis and revised the overall plan to drive strategy, solution development and identify transformation opportunities.
• Managed cross functional teams responsible for delivering projects to the business and drive critical success, positive outcomes and organizational excellence.
• Promoted technology entrepreneurship startup ecosystem by supporting Human Capital Development, Funding, State Support, Governance and Partnerships.
• Worked with Technological companies in engineering resource management, technical facility sourcing, industry-academia integration and upskilling for employability.
• Developed strategic and operational plan for the development, evaluation, release and improvement of products/solutions to deliver enhanced client value and to drive revenue growth.
• Assessed market requirements, participated in investigating new technologies and develop recommendations for technical & functional product strategy direction.
• Provided consulting on Product Management, People Management, Requirements Analysis, Pricing, Competitive Analysis, Sales Planning, Financial Planning, Legal and Strategy.
• Managed the development of the Information Technology Management plan, Service level Framework, ITSM best practices/methods and integrated IT services across the business.
• Lead the development of Business cases aimed at defining new opportunities for integrating and enhancing technology solutions as enablers to improved service delivery.
• Ensured proficient technical support to maintain and monitor technical systems that are associated in providing critical services.
• Managed teams in Application design, prototyping, testing, and defining support procedures.
• Developed IT Solutions focusing on key client issues that impact the core business by maximizing operational value, driving down the cost of quality and enhancing technology innovation.
• Managed delivery of a wide range of services to clients including application design and development, optimization, application modernization, solution integration and large-scale technology delivery program initiatives.
• Collaborated with departments to design process flows, creating process change documentation, validating change is aligned with business needs and requirements.
• Performed and lead various analysis and interpretation to link business needs and objectives for assigned function and implemented process improvements.
• Directed the identification and implementation of process revisions to ensure the clearly defined scope, root cause, operational impact, costs and ROI opportunities.
• ERP-SAP Finance & Controlling consulting to provide Systems and Policy support to City of Toronto Divisions, Units, Programs and Projects.
• Provided ERP-SAP functional and application support for Purchasing, Procurement, Accounts Receivable, Accounts Payable, Project Systems, General Ledger, Cost Centre Accounting, Budgets, Reporting, Asset Accounting, PCard (Purchasing Card) and Inventory Management.
• Maintained the Corporate Tracking System for all SAP related inquiries/issues, including 2nd Tier support for City Divisions, Toronto Police Services and ensured the follow up and completion of assigned SAP/Functional issues.
• Carried out assessment, analysis and evaluation of inquiries, proposals and issues for quick resolution in FASP (Financial Accounting Systems & Policy) business unit.
• Analyzed and Tested new releases and upgrades in the SAP systems and reported on its outcome/impact on the current process and the user experiences.
• Consistently created, updated and distributed information to SAP users on system and/or procedure changes and walked them thru new process/procedure.
• Effectively resolved problems in a short time frame by applying superior analytical and problem solving skills during high pressure situations.
• Provided Support and Analysis on request/issues related to account structures, integration between various modules within the SAP system and City Financial policy.
• Reviewed and updated existing technical documentation based on changes in process, as well as performed technical research, interpretation and documentation related to new guidance for processes.