PROFESSIONAL SUMMARY:

• Over 20 years of highly accomplished experience with a verifiable track record of managing, implementing, and complex software projects exceeding customer expectations.
• Salesforce.com Certified Administrator
• Salesforce.com Certified Service Cloud Consultant
• Salesforce.com Certified Sales Cloud Consultant
• Certified Scrum Master
• Involved in all the phases of Software Development Life Cycle (SDLC). Delivered technical products adhering to the standards and quality guidelines of SDLC.
• Have expertise and involved in all project lifecycle phases - project plan requirements analysis, design and leading development teams (off-shore, on-site), testing, production and support.
• Process Improvement Coach
• CRM-Salesforce.com (SFDC- both B2B and B2C).
• Involved in CRM declarative development, client and administration.
• Handled several parallel Releases and participated in complete SDLC.
• Motivated, personable business professional with diversified skill set and international experience. Talent for quickly mastering technology.
• Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records.
• Extensive experience in pre-sales demos, software customization, product implementation, Product of proprietary software, post-implementation support and product upselling. Demonstrated ability of multi-tasking while keeping projects on schedule and budget.
• Flexible, Resourceful, Coachable and Versatile - able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

TECHNICAL SKILLS:

Skills: Project Management (Agile/Waterfall) Process Improvement Coach Consulting Salesforce.com Administration Salesforce.com Consultant Pre - Sales Analysis Constant Contact Computer Savvy Business Analysis Interpersonal Skills Pre-Sales Demos Requirements Gathering Microsoft suite Software Expertise Soft-skills Expertise CRM Back end product Upselling Professional Presentations JIRA Confluence

PROFESSIONAL EXPERIENCE:

Confidential, Texas

Senior Salesforce/ERP Consultant

Responsibilities:

• Uncover the goals, needs, and opportunities for improvement
• Discover, document and analyze business processes at varying levels of detail
• Elicit requirements from a diverse set of business and technical stakeholders
• Analyze and document requirements to create requirements deliverables
• Manage, communicate, and represent requirements throughout the life of a project
• Evaluate a solutions ability to meet the needs of the business and deliver value
• Analyze the impact of technical and non-technical changes across an enterprise
• Collaborate with SME’s to capture requirements
• Plan, manage the team and budget, oversee and document all aspects pertaining to the assigned project
• Create documentation and deliver Train the Trainer/End User

Confidential, PA

Project Manager/Business Analyst/Consultant

Responsibilities:

• Lead a variety of web application and back-end development initiatives
• Review and understand business requirements as they apply to the Salesforce.com platform
• Identify risk from process and technology implementation perspective
• Produce and review functional design documentation
• Participate in the definition and prioritization of service delivery plans
• Manage projects throughout the entire implementation using AGILE methodology
• Work with development (both onshore and offshore teams) and quality assurance teams throughout the development process to ensure the successful implementation of services
• Manage multiple projects concurrently through the entire development life cycle from initial conception through launch
• Collaborate with clients and internal operational teams to identify requirements and update them on project status
• Create a shared project vision with our clients and communicate it to all parties involved
• Resolve project design or resource issues before they cause schedule delays
• Ensure projects are implemented per requirements and launched on a timely basis
• Maintain a high level of quality and consistency on all project features
• Coordinate and participate in investigative efforts for data mining, business analysis and QA purposes
• Participate in efforts to continuously improve the product development process
• Client product

Confidential, NJ

Implementation Consultant

Responsibilities:

• Track client sales initiatives from the initial demo, to the gathering of requirements, to overseeing the build to ensure requirements are correctly implemented. Conduct post-sale assessments to gather additional requirements for future enhancements
• Effectively demonstrate all components of JK Products and train clients accordingly
• Serve as the Business Analyst in support of JK’s business objectives, including gathering and prioritizing product and customer.
• Continuing project management through project launch phase and turn over to Client Support. This will often include participation in a small-to-medium sized SDLC, leveraging templates, standards and Best Practices.
• Work closely with the Product Manager, engineering, sales, marketing and Client Success Teams, Client Technical Services, QA and product development to ensure revenue and customer satisfaction goals are met.
• Manage clients’ expectations in accordance with contractual obligation, Professional Services policies and procedures.
• Assist in upselling additional features and /or products
• Increased Marketing and Sales efficiency by 30% by improving Marketing and Sales Process
• Ownership of Architectural Design, Development and Administration of JK’s Salesforce.com
• Ensure 100% accuracy of database records
• Developed and implemented the Salesforce solution from end-to-end and responsible for architecting the CRM technical solution based on project requirements and industry best practices.
• Designed and developed custom objects, reports, workflows, integration data migration, data cleansing, dashboards, user roles, profiles and custom fields.
• Integrated Salesforce.com with 3rd Party APIs
• Performed gap analysis between Salesforce.com functionality and client requirements. Wrote comprehensive design specifications (functional specifications and solution/technical design documents)
• Developed plans, materials, and documentation for database users,, coordinate new user and ongoing sessions
• Monitor user adoption rates and respond as needed (additional sessions, communication, modifications, or other resources)
• Work with various vendors and end users to identify, document, and communicate standard business processes as they related to the database
• Work with management to identify new and creative opportunities to leverage the database to support additional business processes or functions
• Manage outsourcedSalesforce.com implementation partners as required
• Manage ongoing relationship withSalesforce.com

Confidential, NJ

Salesforce Administrator/Declarative Developer

Responsibilities:

• Increased Marketing and Sales efficiency by 20% by defining improving Sales Process
• Owned Architectural Design, Development and Administration of Company Confidential ’s Salesforce.com (both B2B and B2C Salesforce.com versions)
• Ensure 100% accuracy of database records
• Developed and implemented the Salesforce solution from end-to-end and responsible for architecting the CRM technical solution based on project requirements and industry best practices.
• Designed and developed custom objects, reports, workflows, integration data migration, data cleansing, dashboards, user roles, profiles and custom fields
• Integrated Salesforce.com with 3rd Party APIs
• Developed plans, materials, and documentation for database users, coordinated new user and ongoing sessions
• Monitored user adoption rates and respond as needed (additional sessions, communication, modifications, or other resources)
• Worked with various vendors and end users to identify, document, and communicate standard business processes as they related to the database
• Worked with management to identify new and creative opportunities to leverage the database to support additional business processes or functions
• Managed outsourcedSalesforce.com implementation partners as required
• Managed ongoing relationship withSalesforce.com
• Delivered projects on time and on budget by managing every phase of the installations from permitting through commissioning
• Implemented salesforce milestones and objects to increase production efficiency by 70%
• Provide on-site construction management support during key installation phases as required
• Maintain a constant line of communication with the customer during project execution to manage all customer expectations and ensure 100% satisfaction
• Maintain a continuous improvement mindset: conduct post project assessments and propose product and process improvements to reduce cost and installation time and improve quality
• Managed 2 construction teams, engineers, and clerical staff
• Classroom of
• Computer Skills
• ESL
• Interviewing Techniques
• Internet Job Searching Tools
• Student Project Assistance
• Course Curriculum Development

Confidential

Sole Proprietor

Responsibilities:

• Acquired and operated self-owned Yoga Studio
• Consultant Yoga Instructor to the Singapore American School
• Consultant Yoga Instructor to various organizations, corporations and private groups in Singapore

Confidential

Sole Proprietor

Responsibilities:

• Classroom
• Student Project Assistance
• Trained Clients throughout South East Asia
• Handled scheduling and coordination of International Management Events
• In-house trainer for Microsoft Office Applications
• Project Management
• Support Documentation Development
• Ran Train-the-Trainer Sessions
• Overseas al Liaison

Confidential

Senior Technical Consultant/Trainer

Responsibilities:

• Paging System Project Management /Implementation for South-East Asia Clients
• Product Trainer
• Authored support documentation

Confidential, NJ

Senior Implementation Specialist

Responsibilities:

• Voice Recognition Application Project Management
• Product Trainer
• Trade show support and demonstrations
• Pre-sales and Post-sales technical support
• Authored support documentation
• In-house trainer for Microsoft Applications, Lotus 123 and Excel

Confidential, NJ

Human Resources Senior Specialist

Responsibilities:

• Equal Opportunity Programs Reviewer
• YTD statistical analysis of Affirmative Action/EEO data
• Managed staff of 10
• Authored support documentation
• Project development and employee of
• DataEase (Database Software),
• Lotus 1-2-3
• MultiMate
• Harvard Graphics
• PROFS (In-house Report Generator)
• CHRISP (In-house Employee Database)
• Equal Employment Opportunity (EEO)
• Customer Service
• Time Management
• Stress Management

Confidential, NJ

Customer Service Manager/Senior Implementation Specialist

Responsibilities:

• Managed and Trained CARE Department
• Product on an extensive range of Accounting Software
• Hardware/Software installation and support of DOS, XENIX, and Novell Netware
• Monitored software upgrades
• Pre-Sales and Post-Sales technical support
• Trade show support and demonstrations
• Authored support documentation

Confidential, Senate, NJ

Computer Supervisor

Responsibilities:

• Self-taught Hannibal II (financial software) Expert
• Controlled output of Senatorial financial reports
• Trained Senatorial staff on use of Compac computer system
• Authored support documentation

Confidential, NJ

Information Management Systems Programmer

Responsibilities:

• C Programming in UNIX environment
• Software testing
• Authored support documentation