Summary

• More than 7.5 years of Business Analysis experience with in-depth knowledge of business processes, mainly in the Banking and Financial and Healthcare industries.
• Proficient in all phases of Requirement Management, including gathering, analyzing, detailing and tracking requirements.
• Cross domain expertise and ability to learn quickly.
• Ability to priorities changing requirements and ensure on time and smooth delivery.
• In depth knowledge of IT Business alignment.
• Involved in both High level HLD and low level LLD design phases
• End to end understanding of Enterprise Systems and processes.In depth knowledge of SDLC both Waterfall and Agile methodologies.
• Strong Knowledge on Statistical Methodology.
• Hands on implementation of web portals, web services and enterprise applications.
• Expertise and Strong knowledge on Financial Analysis and Business Analytics.
• Experience in creating prototypes, wireframes and UIDD's.
• Experienced in creating Business Requirement Document BRD and Functional Requirement Document FRD .
• Experienced in creating Data Flow Diagrams, Use Cases, Use Case Diagrams, Class diagrams, Activity diagrams, Collaboration diagrams, Entity Relationship Diagrams ERD .
• Experience in conducting Gap analysis, Root Cause Analysis RCA , Risk Analysis, SWOT analysis, Cost benefit analysis and ROI analysis.
• Involved in the various phases of the Software Testing Life Cycle that includes but not limited to Requirement Analysis, Test Estimation, Test Planning, Test Design, Test Execution and Defect Reporting.
• Expertise in various phases of Performance Testing Life Cycle from Requirement Gathering, Analysis, Planning, Script development, Test Execution, Preparing Report and Analysis.
• Assisted QA team in developing Test Scripts, Test Cases and Test Plans for the User Acceptance testing.
• Skilled at reviewing test cases making sure they are in accordance with requirements, and assist the overall testing process by activities such as Change and Defect Management and conducting User Acceptance Testing UAT .
• Extensive experience in Functionality, Integration, System, Regression and User Acceptance Testing UAT .
• Skilled in determining system requirements and specifications for application development projects with emphasis on User Requirements and Functional Requirements through user interviews.
• Expertise and understanding of Business Process Re-engineering BPR .
• Excellent Knowledge of Unified Modeling Language UML
• Experience in working with and managing geographically distributed teams.
• In depth understanding of Application Life Cycle Management ALM .
• Expertise in recommending technology solutions for business problems.
• Balanced and thorough understanding of both Business and Technology.
• Team player and self-starter with excellent communication, coordination, documentation, project planning and interpersonal skills.
• In-depth knowledge of Rational Unified Process RUP and Rapid Application Development RAD .
• Strong Knowledge and Understanding of Object Oriented Analysis and Design OOAD , Enterprise Architecture and Software Automation.
• Hands on experience with configuration and release management.
• Proven ability to work under pressure, prioritize and meet deadlines. Open to dynamic work environment and ability to work collaboratively with business analysts, testers, developers and other team members in the overall enhancement of software product quality.
• Strong knowledge and understanding of Various Technology Stacks.
• Excellent communication and presentation skills and adept at facilitating walkthrough and training sessions. Great interviewing and elicitation skills.
• Ability to think strategically and implement innovative solutions.
• Strong understanding of ITIL concepts.
• Understanding of BABOK 2.0 standards.
• Good understanding of regulatory compliances such as Sarbanes-Oxley, HIPPA etc.
• Understanding of Project Management techniques, such PERT and CPM.
• Quick learner and enthusiastic about Technology.
• Good understanding of modern concepts like Software as a Service SaaS and Cloud Computing etc.

Technical Expertise:

Professional Experience

Confidential

Lead Business Analyst

• Worked as a part of a dynamic Agile Scrum team.
• Worked closely with Product Owner in creating User Stories and Acceptance Criteria.
• Participated in all aspects of Agile, such as backlog grooming, user story sizing, and sprint planning and retrospective meetings.
• Assisted project teams in preparing Software Requirement Specifications SRS .
• Worked closely with Project Manager to create feasible schedule for the project using MS Project.
• Maintained all necessary project artifacts in SharePoint.
• Used MS Excel for raw data analysis.
• I have been involved in planning of fund allocations, portfolio building, debt and equity fund management and various other aspects of wealth management.
• Worked as a liaison between the users and the different teams involved in the application development for better understanding of the business and IT processes.
• Planned business analysis effort assigned tasks to other business analysts in the team.
• Coordinated the effort of other business analysts in the team.
• Reviewed deliverables and artifacts created by other team members to ensure quality.
• Created specifications for on premise SAAS system and helped developers integrate the SAAS system with other legacy applications.
• Provided multiple out of the box solutions to the client which added to the bottom line of the organization.
• Analyzed financial statements, such as Income Statement, Balance Sheet and Cash flow Statements.
• Designed and developed Use Cases, Activity Diagrams and Sequence Diagrams using MS Visio.
• Closely worked with Enterprise Architects to understand and validate System Architecture. Provided feedback for improving system architecture.
• Identified Key Performance Indicators KPI of the IT system and suggested ways to improve them.
• Closely collaborated with J2EE developers and helped them in implementing business requirements in their code.
• Familiarized myself with the Trading and Settlement Process in order to work on the drive towards reducing transaction costs in order to maximize portfolio value.
• Conducted JAD sessions with management, SME, vendors and other stakeholders for open, pending and critical issues. Sessions focusing on IT strategies.
• Created mockup and wireframes for the user interfaces.
• Played important part in both frontend and backend development of the system.
• Participated in code review sessions with developers.
• Problem solving skills and building a liaison between business and technical ends of the project.
• Created Business Process Models using various tools such as TIBCO Business Studio.
• Used AWD Design Studio and Axure Pro for Business Process Modelling.
• Worked closely with Project Manager to developed project plans and managed project scope.
• Assisted the Project Manager to develop both high-level and detailed application architecture to meet user requests and business needs.
• Used Salesforce.com flow designer for designing workflows.
• Used IBM SPSS tool for data analysis.
• Created SQL queries from database schema and ran queries to validate data from the backend.
• Performed meetings and discussions to implement technology concepts.
• Conducted individual and group JAD sessions with business stakeholders and technical units
• Assisted project leader for project management and delivering projects.
• Analyzed Business Requirements from Black Box testing perspective reviewed Test Strategy, Traceability Matrices and Test Plans to ensure that test cases reflect user needs for the functional, performance, usability and security requirements.
• Automated crucial test cases in regression test suits using HP QTP. Created multiple data driven test cases for exhaustive testing.
• Created specifications for Service Oriented Architecture SOA .
• Validated multiple web services used by the client, both REST and SOAP.
• Used HP Systinet for maintaining web services artifacts and metadata.
• Tracked relationship and dependence between services using HP Systinet.
• Used HP Systinet for SOA governance, lifecycle management and API management.
• Created specifications for XML schema.
• Involved in generation of test data inputs for both positive and negative data to enhance Recovery/ Fail-over testing.
• Designed and tested multiple reports with SAP Business Objects.
• Performed task decomposition, delegated tasks and monitored project milestones using MS Project.
• Tested system configuration and performance using HP One View.
• Analyzed business needs, created and developed new functionality to meet real time data integration that facilitated decision making.
• Understood and developed requirements and use cases for account maintenance, reporting for new accounts on Wachovia's private banking and trust application, platform service, Integration and Implementation.
• Responsible for writing test plan and test cases and execution of test cases manually.
• Performed Functional, Integration, GUI, Regression, Usability and System testing.
• Helped the production support team in understanding and troubleshooting issues.

Environment and Tools: ASP.Net, SQL, SQL Server, XML, JSON, XSLT, XSD, SOAP, WSDL, VB Script , MS Access, MS Visio, MS Office, MS Project, Visual Studio 2013, GitHub, Putty, Service Oriented Architecture SOA , IBM MQ, SharePoint, RallyDev, JIRA, Axure Pro, HP Systinet, HP QTP, HP Quality Center.

Confidential

Business Analyst

• I had been actively involved in all phases of the project since inception.
• I had gathered requirements by interviewing key stakeholders.
• I had created Functional Specification Document FSD detailing requirements.
• I created uses cases for the entire system.
• I detailed the system requirements using various UML diagrams.
• I performed risk and feasibility analysis of the project.
• I closely worked with the product owner to create user stories from business requirements.
• I helped the portfolio manager in project scheduling and planning and resource allocation.
• I tracked user requirements using traceability matrix.
• I performed gap analysis on requirements and provided feedback to users.
• I designed workflows for multiple business processes.
• I created models for end to end business processes.
• I collaborated with the UI designer for creating UI design for the front end.
• I collaborated with Enterprise Architect in architecting the system.
• I collaborated with the development team to implement business requirements into software code.
• I collaborated with the QA team to create test cases from requirements.
• I performed data analysis for improving data quality.
• I performed logical mapping of data between back end and front end.
• I performed extensive testing on API for ensuring accuracy of backend services.
• I performed end to end testing of the system to verify that data fed into the system actually reaches top the CMS portal accurately.
• I participated in triaging of various issues and performed root cause analysis for finding issues in the system.
• I wrote Interface Specification Document for specifying how the core system interacts with external systems.
• I created logical data model and ensured mapping of data in EDI format.
• I performed extensive testing on the system. I created system and regression test suits for the system.
• I automated the regression test suit using Quick Test Professional QTP tool that saved hundreds of hours of efforts for QA.
• I performed extensive performance testing of the system using Load Runner.
• I performed extensive usability test on the system and provided suggestions for the betterment of the system.
• I tested multiple web services using SOAPUI PRO tool.
• I closely worked with Project Manager and Product Owner to ensure timely completion of projects.
• I helped the Portfolio Manager to schedule and assign various tasks in the project.

Environment and Tools: J2EE, Oracle 11g, SQL Developer, eclipse, XML, JSON, XSLT, XSD, SOAP, WSDL, MS Access, MS Visio, MS Office, MS Project, Service Oriented Architecture SOA , IBM MQ, SharePoint, RallyDev, HP QTP, HP Quality Center.

Confidential

Lead Business Analyst

• I understood the core business requirements by interviewing key business stakeholders.
• I had created Functional Requirement Documents FRD detailing all requirements.
• I worked with product owner in creating user stories from business requirements.
• I wrote use cases for the end to end system. I further elaborated those using UML diagrams.
• I worked in an Agile scrum environment and participated in all meetings, such as backlog grooming, sprint planning, sizing and sprint retrospective.
• I coordinated among various stakeholders in the team and ensured the project is moving in the correct direction.
• I created specification for the front end using wire frames.
• I wrote the specifications for performance requirement of the system and performed load testing using various tools such as load runner.
• I understood business requirements from product owner and created comprehensive specification for mapping of SKU, GTIN and UPC.
• I interacted with end users of the system, collected their feedbacks and wrote full specifications to incorporate them in the system.
• I understood the complete supply chain of the system and wrote specifications for end to end implementation in the system.
• I wrote specifications for various systems such as - replenishment, ordering and fulfillment etc.
• I wrote specifications for web services for updating price, inventory, features, and availability of products.
• I had done extensive end to end testing on various SOAP and REST web services using SOAPUI Pro tool.
• I wrote specifications for responsive design of websites for tablets and mobile devices.
• I performed extensive testing on websites on various mobile platforms.
• I took active part in designing and implementing security framework for the system.
• I had done extensive penetration testing on Layer 7 security gateway to ensure the system is safe.
• I helped the business users develop logic for various business processes such as replenishment, ordering, pricing, fulfillment using decision support system.
• I performed extensive end to end testing on the system to ensure both back end and front end are working as expected.
• I assigned tasks to other business analysts in the team.
• I overviewed the progress of the BA team which consisted of 4 members.

Environment and Tools: J2EE, eclipse, PL/SQL, SQL Server, XML, SOAP, VB Script, XML, HTML, TIBCO Admin, TIBCO Hawk, TIBCO Spotfire, MS Office, MS Visio, Windows 7 Enterprise.

Confidential

Business Analyst and Test Automation Analyst

• I interacted with key stakeholders like financial analyst, risk analyst and loan approvers and gathered requirements for the ARIS system.
• I wrote the functional specifications for ARIS system implementation for multiple countries.
• I wrote use cases for the entire system.
• I created UML diagrams for describing the structure and behavior of the entire system.
• I consolidated multiple change requests for the system and grouped them logically for proper implementation in the system.
• I used to overlook all deployment and release activities of the system.
• I analyzed financial statements such as Balance Sheet and Income Statements for various companies.
• I prioritized all open defects in the system according to their criticality, tracked them properly using HP Quality Center tool and ensured that all defects are closed within SLA.
• I performed extensive end to end testing of ARIS system to ensure consistency of data.
• I understood the business requirement of ARIS and created system and regression test suit along with other members of QA team.
• I automated the regression test suit for ARIS for multiple countries using HP QTP Tool.
• I helped the QA team maintain system and regression test suit in HP Quality Center.
• I created traceability matrix for mapping business requirements to automated test cases.
• I provided suggestions for improving the ARIS system.
• I directly interacted with end users, understood their concerns and expectations and took proactive approach to implement all requirements in the system.

Environment and Tools: J2EE, Eclipse, SVN, MS Office, MS Visio, Windows XP, PL/SQL, SQL Server, XML, SOAP, REST, ASP.Net, XML, HTML.TIBCO Admin, TIBCO Spotfire.

Confidential

Business Analyst

• Translated Business requirements to functional and technical language with the help of Use cases and UML diagrams for developers.
• Designed the business requirement collection approach based on the project scope and SDLC methodology.
• Interacted with frontend developers and usability testers regarding UX/ UI designs.
• Used UML to produce use case models and sequence diagrams, as part of the detailed design of interfaces.
• Interacting with the developers on resolving the reported bugs and various technical issues.
• Facilitated and managed meeting sessions with committee of SMEs from various business areas including Loan Monitoring and Marketing.
• Actively collaborated with subject matter experts in Wealth Management and Funds Allocation domain.
• Helped in creating algorithm for fund allocation under different accounts.
• Played active role in gathering, analyzing, and writing business requirements, creating work flow diagrams.
• Tested the final application for Usability Testing to verify whether all the User Requirements were catered to by the application.
• Closely collaborated with Enterprise Architects to improve current system architecture.
• Participated in SAAS system design and integration.
• Used ITKO LISA for web services virtualization.
• Worked with Portfolio manager to schedule project work using MS Project.
• Used AWD Design Studio for designing workflows.
• Developed, derived and clarified specifications for system related projects to ensure business unit needs are identified and communicated and to ensure technical programmers understand the functional requirements of the business unit.
• Involved in preparing a simple and detailed User manual for the application, for an intended user.
• Bugs that would enhance the usability of the application were logged using Rational ClearQuest.
• Established a business Analysis methodology around the Rational Unified Process. Helped develop use cases, project plans and manage scope.
• Conducted a budget planning of the project through walkthroughs and meetings involving various leads from Development, QA and Technical Support teams.
• Followed UML processes and standard operating procedures in developing use cases, use case diagrams, and other supporting documentation. Created UML diagrams using MS Visio.
• Worked with testers and performed UAT, System Testing and Integration Testing.
• Identified process gaps and documented all company business and system processes using Visio.
• Used Tivoli for configuring and running multiple jobs in the system.
• Bridged communication between the client and the project team. Created system design and architecture documentation.
• Prepared Business Workflow models that cover How business processes are accomplished.
• Played a key role in the planning, User Acceptance Testing, and implementation of system enhancements and conversions.
• Various versions of the documents generated during the project were maintained and managed using Rational Clear Case.
• Helped the management in making decision related to project using tools like Decision Tree and Linear Programming.
• Used various statistical tools for predictive analysis and forecasting, such as Linear Regression and Exponential Smoothing etc.
• Recognized for excellent ability to multi-task on project consisting of diverse sets of people, platforms and parallel timelines via exceptional communication, organizational and interpersonal skills.
• Excellent Knowledge of Customer Segmentation, Portfolio Analysis/Mgmt, FDR processes and FICO Score generation.
• Validated both SOAP and REST web services using SOAPUI Pro tool.
• Worked together with TIBCO developers to design complex workflows within the organization. Understood the complete functionalities of TIBCO integration layer.
• Used TIBCO Admin to configure and test various TIBCO workflows.
• Used TIBCO Spotfire to create various reports incorporating business analytics.

Environment and Tools: MS Office, MS Visio, AWD Design Studio, PL/SQL, SQL Server, SQL Developer, XML, SOAP, ASP.Net, XML, HTML.TIBCO Admin, TIBCO Spotfire.

Confidential

Business Analyst

• Have worked in an agile environment that uses Scrum methodology. The main objective of scrum is collaboration between cross functional and self-organizing teams for delivering high quality software.
• Used MS Projects to create schedule of the project.
• As the project is being developed from scratch have actively worked with Business Analysts, Developers and other stake holders to properly understand and analyze business requirements.
• Participated in brain storming sessions for analyzing and providing feedbacks to business analysts.
• Used MS Visio to create UML diagrams depicting process flows.
• Understood the user stories created by Business Analysts and formulated high level test scenarios from them.
• Have worked with Product Owner and Scrum Master in creating user stories and Involved in user story sizing and sprint planning.
• Created detailed test cases and maintained them in Quality Center and Performed peer review within the team to refine test cases written.
• Performed both front end and back end testing and Logged defects discovered while performing system test and logged them in Rally Dev.
• Have worked in an agile environment that uses Scrum methodology. The main objective of scrum is collaboration between cross functional and self-organizing teams for delivering high quality software.
• Participated in code review sessions with developers.
• Gaining full understanding of business processes and conveying the same to the team members.
• Working closely with Production Support teams and understanding the issues raised by end users of the system. Testing the fixes within defined time limits to ensure no defects in final deliverable.
• Gained understanding regarding key performance requirement of the system.
• Ran SQL queries through SQL Developer to perform back end validation.
• Created test cases and maintained them in Rally Dev which is an agile project management tool.
• Have closely worked with Product Owner, Business Analyst and Subject Matter Experts in understanding and gathering requirements.
• Performed functional testing on web services SOAP/ REST using SOAPUI tool. Used Groovy scripting for enhancing the test cases.
• Used SOAPUI for data driven automation tests.
• Coordinated with Product Owner, Scrum Master, and Development team to keep tab on changes in the rapidly evolving environment.
• Performed integration testing and provided feedback for betterment of system.
• Created Regression Test Suit and Performed testing and Planned and implemented test automation wherever possible.
• Participated in sprint planning, backlog grooming, and sprint retrospective sessions.

Environment and Tools: Rally Dev, Quality Center, SOAPUI Pro, Windows XP Professional, Serena Dimensions, Rational Rose, UML, SQL, SQL Server, XML, QTP, Tivoli, Test Maker, HP Load Runner, HP QTP, HP Quality Center.

Confidential

Quality Assurance Analyst

• Created test plan for system and regression testing.
• Took care of end to end quality assurance of the entire system.
• Created test cases from requirement specifications of the IT system.
• Performed testing on multiple web based system.
• Identified various issues found in the IT system and logged them in defecting tracking tools.
• Tracked the defects to closure.
• Understood various telecom concepts, such as service provisioning, loop qualification, service bundling, billing etc.
• Performed extensive end to end testing in a service oriented architecture SOA .
• Provided demo to customers after completing testing.
• Helped other team members understand various telecom concepts.
• Discussed with Developers and Business Analysts regarding various system issues.
• Provided suggestions regarding system improvements.

Environment and Tools: J2EE, Ajax, MS Office Suit, Serena Dimensions, IBM Req Pro, HP QTP, HP Quality Center.