SUMMARY:

• A senior professional with over 21 years of extensive experience in the field of Business and Information Technology, including leadership roles in program & product management, process re - engineering initiatives, compliance & risk management, sales & operation, pre-sales, product marketing & placement, alliances, service & support of enterprise level On Premise and Cloud solutions.
• Extensive exposure in Brokerage, Custody & Global Settlement, Assets & Wealth Management, Insurance, Finance, Banking and Mortgage industries, Financial Publication industries, Manufacturing, Ecommerce & Supply chain.

TECHNICAL SKILLS:

Technology and Tools: Practice & Program Management, Product & Project management, Business Analysis, Solution Architecture, Release & Delivery Management and Vendor managementSDLC, Use Case Methodologies, Business Requirements, RUP, Agile, BPM, BPF, MDM, Data, Client data,Regulatory & Compliance reporting, Dodd Frank, Basel, Trade Surveillance, SQL, SSIS, SSRS, Budget, Forecasting, Scheduling, Scoping, Project Plan, Execution and Closure

PROFESSIONAL EXPERIENCE:

Confidential

Practice & Product Manager

Responsibilities:

• Maintain IT relationship and expectation management for units ‘Prime Brokerage, Private Wealth Management, Sales Trading & Research and Technology Business Development’
• Liaison with top C suite executives to collate a roadmap of required features and enhancements within the allocated yearly budget.
• Collaborating with the various stake holders and SME’s to understand the nuances of CRM tied to the BU specific business processes and requirements
• Maintain a backlog (roadmap) of items prioritized for various iteration (Sprint) in Jira
• Collaborating with the development and QA team to get an effort estimation to finalize the prioritization.
• Create Functional Specs or Project Description brief or User Stories depending on the magnitude of the project and releases. ( MS follows 3 week releases for enhancements and smaller features and 4 major releases to rollout the entire CRM to new BU’s with required customizations)
• Collaborate with the team cross functional team members (Developers, QA’s from offshore) to help them understand the requirements and provide answers to their query. Owned the Query logging system.
• Reviewed the test plans and cases collectively with the QA team to ensure testing of all possible scenarios.
• Managed the iteration end to end till rollout and handover to post production support /ASG.
• Created release notes, rollout strategies and end user documents.
• In addition managed extensive liaison with UX team to define various UI related (Global MS theme) to match the BU’s existing systems.
• Train the Trainers.
• Performed CRM ‘Show and Tell’ across Confidential global ICT starting from C Suite Executives to new BU’s for future onboarding Higher
• Architected transformation of CRM functions from old technologies like flex to HTML5 and Angular GS.
• Managed external vendor evaluation and selection for financial and market data to be plugged into CRM.

Confidential

Solution Architect

Responsibilities:

• In charge of CRM & Ecommerce initiatives across the organization
• Maintain and grow client relationship
• Product evaluation and fitment
• Project, Resource, Change Control & Vendor Management
• Business Analysis
• Review and edit requirement & specification
• Data analysis & KPI reporting
• Craft business process re-alignment strategy with the new system
• Recommendations related to product development
• Define and track project scope, plans, goals and deliverables
• Conflict, dependency identification and resolution
• Overview, conduct and coordinate adherence of client defined quality process to attain CMMI L3
• Leadership & Crisis Management
• Business Analysis
• Business Process Management
• Research & Development of Product
• Project Management Office.
• Analytics & Sales CRM Reporting

Confidential

Responsibilities:

• Streamline the trade processing by splitting feeds at source, automating monthly AUM and compensation process, migrated from legacy “one off feeds” to DST process for consistency
• Conversion of omnibus process to be offset based and implement additional data classification elements to trades in support of new business initiatives and automated validations of feeds and processes
• RIA Data Enhancements by providing transparency to different trade feed and AUM details
• Maintaining mappings for unique identifiers for each feed to CRM firm identifiers
• Transparency for new detail feeds from platforms, establish new rules for identifying broker sold trades, implement Social Code lookup, incorporated TPA mapping
• Existing Offshore Data Enhancements and incorporated new offshore data feeds and maintained the mappings of offshore reps not supported by DST.
• Bulk identification of Teams, Centers of Influence across partner firms and redirected additional clearing business and carried out Omnibus collapses
• Enhanced rep updates from DST to daily process and integrated Product Master as product source data for Sales Date Management database
• Performed CDQ events to run monthly review of unresolved trades, territory structures, Quarterly review of offices and firms for consistency with DST

Confidential, NY

Sr. Consultant

Responsibilities:

• Manage multiple projects geared towards introducing unified platform across various divisions of Platts involved in end to end process of creating a publication for different price assessmentsand benchmarksdone in various commodities traded globally.

Confidential, MN

Sr. Principal Consultant

Responsibilities:

• Implementation of centralized customer relationship and data management integrated to the systems handling Custodial Operation for their Domestic and Global trade processing through a single platform performing day to day operational practices followed within the organization.

Confidential

Executive Consultant

Responsibilities:

• The suite would offer custody management, processing and accounting related to securities lending, accounting and managing financing, capital introducing activities and overall risk management to the associated risks of a prime brokerage.
• Spearhead Business Intelligence and Strategic Initiatives to improve service levels provided to the customers and sales channel for global insurance industry encompassing various Life Insurance Products retirement planning and Annuities worldwide. The initiative was to build a self-service system (CRM) that would provide a consistent and enriched customer and agent experience across multiple channels worldwide. The initiative would increase operational flexibility and reduce costs by 20-40 percent with a single platform to support multiple channels.Designed and implemented a BI offering system that would design marketing and service plans based on customer segmentation at finer levels of detail worldwide to enable the organization to adapt their sales, servicing, and marketing practices based on customer value.

Confidential

Product Manager

Responsibilities:

• Practice Management & Product lead
• Plan and execute large scale and strategic expansion of the Brokerage, Asset Management, and Custodial operation (Global Trade Processing & Settlement for Institutions) & products globally. Management of IT Initiatives, Research & Development of Product
• SME for designing and developing the first web based and desktop integrated trading application with real time interactions with banking and custodial channels.